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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. PNG Not exported with Black Background

    Export Element > PNG > Background Color Black not working

    Illustrator Version: CC2018, 22.0.1 (64-bit)
    OS: Windows 10
    Language: German

    11 votes

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    10 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Start Screen and New Page Screen has a black border as if its minimised

    The Start Screen and the New Page screen acts as if it is minimised inside the window (see attachment to understand) until i update the page by minimising and then maximising the application.

    as there is no way to minimise the new page screen it is stuck in this state. Started happening all of a sudden tonight. I have tried to turn off gpu acceleration but that has no effect. Tried Uninstalling but also didn't fix the problem.

    I have not tested any other pages like preferences to test if it happens on that too but my guess would be…

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. UI bug

    illustrator CC 2018 (ver. 22.0.1(64bit) / windows 10 Falls creator

    UI gets 'mangled', rendering it unusable, displays 'eating' each other or disappearing or not appearing, usually starts in 'control' area. Happens after various length of time, no special event triggering it.

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Pen Tool - Arrowhead

    No objects selected, Pen Tool equipped.
    Stroke settings: 2 pt, arrowhead #5 selected for end condition

    Bug: Place first point and the arrowhead on the end condition reverts to blank (no arrowhead)

    Workaround: Resellecting the arrowhead after placing the first point returns the line's behavior to what is expected: arrowhead trailing on the last point drawn.

    Version 22.0.0
    Windows 7, 64 bit
    2 x Intel Xenon E5-2623 v3 (dual chip), 32GB RAM

    1 vote

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  5. 1 vote

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  6. Zoom to mouse location

    Prevously when you zoom with the Mouse (magic Mouse 2) it would zoom to the location of the pointer. Now it seems to just zoom to a random point. I move the mouse pointer and it still zooms to the random point. I want to hover my mouse somewhere and then zoom to that position like previous.

    9 votes

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  7. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    9 votes

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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi
    Thanks for reporting the issue, Illustrator team really appreciates this.

    Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
    1.Kindly please provide us your preferences settings
    2. Steps to collect Preference Settings
    For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
    3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

  8. export

    Exporting artboard to PSD now flattens the image even though layered export is selected.

    File>Export>Export As..>type "PSD"
    Write layers - selected
    preserve text editability - checked
    maximum editability - checked

    Same process as before updating to v22.0.1

    previously it exports all the elements as separate layers perfectly, now it flattens everything

    3 votes

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    2 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  9. illustrator cc 2018 wrong in export psd after rasterized

    colors change in file export with pantone, my steps are as follows:
    1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
    2- rasterize the file with the function "keep spot colors " flagged
    3- export the .psd image with the function in the connection tab
    4- the resulting file has changed colours and wrong result

    13 votes

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    8 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  10. Text and Objects Randomly Rotating

    When I move text or an object, I will always notice they get slightly rotated. It's hard for the eye to see it sometimes, but the guide lines will show that things get slightly rotated sometimes for no reason.

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Error loading plugins. TorqExtension.aip

    I get two errors when I first open up Illustrator. This is the second one I receive. It appears every time I open Illustrator CC 2018. I have tried uninstalling and reinstalling Illustrator from Creative Cloud, but it still appears on startup. I'm on a Windows 7 64-bit machine as well.

    3 votes

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  12. Jagged edges and gohst dashed lines when exporting

    When exporting a dashboard to jpg or png some gohst white/yellowish outlines appear.
    I use plain color without outlines but the outlines appear while zooming in the screen and when I export the artwork. The problem seems to be related to black color

    Also, I used a plain dark red and it is exported as stripped lines fill .

    I attach examples of exported images. They were exported with the best quality. I updated the software today (november the 2nd 2017)

    3 votes

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  13. character panel

    Please allow this shortcut to work again - No longer able to drag mouse left or right over the text tools (font size, leading, tracking, etc.) to quickly adjust the value lower or higher. This is helpful when designing quickly vs. typing in the exact value or using the arrows to increase/decrease.

    This is still possible in the Photoshop update - however, it is buggy and does not work correctly anymore.

    Thanks!

    2 votes

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  14. recent screen: thumbnail vs list view

    Since this last CC update, the LIST button does not work on the recent screen when the application first opens. It is stuck in thumbnail view. This affects ALL the adobe software that I use, illustrator, photoshop, indesign, premier.
    Please advise if a fix is in the works.
    thanks.

    1 vote

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  15. Name layer pop up panel appears twice

    On macOS 10.12.6, working with a Wacom. If you double-click on a layer to rename it and the panel pops up to rename, clicking OK doesn't get rid of the panel. It re-appears a second time.

    1 vote

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    Please accept my sincere apology for the inconvenience.
    If you are still facing this issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  16. Can't preview artwork

    Hi, I can't preview any artwork. However I can see the layers and when I drag the file, i can see the preview. Once i release the mouse, it turns black again.

    1 vote

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  17. 19 votes

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    10 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  18. Anchor Points Flat Instead of Sharp Points

    When I draw a point with the pen tool, sometimes it gives me a nice sharp point, and other times it flattens it like a bad military haircut. If I wanted it flat I'd select the Bevel Join. Instead it takes me several minutes of fiddling with the anchor point angles to get the points, often giving me a curve that I didn't want, and wasting valuable time. It seems to be even worse than usual since the latest update (22.0.0).

    1 vote

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  19. delay of text cursor

    1. Illustrator 22.0.0 (64-bit).
    2. There is a delay in the text cursor showing up when it's moved with arrows or a text path is newly clicked, requiring one to wait for it before being able to continue working.
    3. The text cursor should be immediately visible.
    4. There is a delay instead of a couple seconds. (That's a long time when making many moves in a row.)
    2 votes

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    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

  20. Constrain proportions via text entry no longer working

    According to the Illustrator User Manual, and in previous versions, with respect to Reshaping Objects (https://helpx.adobe.com/illustrator/using/scaling-shearing-distorting-objects.html):

    "You can also maintain proportions by entering a value in the W or H box, and then pressing Ctrl (Windows) or Command (Mac OS) while you press Enter."

    This no longer works and is rather annoying. Thank you.

    2 votes

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