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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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8136 results found

  1. my shift, control, option and command keys are not working

    iMac v. 10.14.5 (18F132)
    (Retina 5K, 27-inch, 2017)
    Processor 3.8 GHz Intel Core i5
    Memory 16 GB 2400 MHz DDR4
    Illustrator 23.0.4

    I don't know exactly when it started, but I cannot use my shift, control, command, or option keys. They work perfectly fine in combinations like shift+w, shift+arrows or command+c, and so on. They work from my Wacom, but not from the keyboard. It seems like I have the same issue in Photoshop.

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  2. How about not releasing Illustrator chock full of bugs?

    I'd like to choose a category, but it's multiple at this point. The main ones...

    • Bounding box randomly disappears. I turn it on. It randomly turns off.
    • I select text and go to change factors and the changes affect other text that's not even selected.
    • Photoshop completely changed the sizing to no longer require shift to preserve aspect ratio, which is unnecessary and fixing the things not broken, but if you're gonna do it in one app, do it in all. Kinda ridiculous to jump between programs and not have same functionality.
    • If I go from dual monitors to single,…
    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  3. Pathfinder options not working no matter what I do

    Hi I am using Adobe Illustrator on a Windows PC and I was trying to use the Pathfinder Tool to simply 'minus front' some text on a shape for a logo I am trying to create. But, whenever I go to use the Pathfinder tool and click on in in the Windows Drop Down Menu - because its not even an option on the side bars?- nothing happens. I've tried to group the text and the shape as well as creating outlines but nothing is working. Nothing is popping up. I am simply trying to make transparent text in a…

    4 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  4. Placeholder text Preference 06222019

    I cannot untick/unselect Fill New Text Objects with Placeholder Text in preferences. I have the latest version 23.0.3
    Windows 10 Pro

    1 vote

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    0 comments  ·  Other...  ·  Admin →
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  5. FONT - HWT REPUBLIC GOTHIC OUTLINE

    I was using this font free from adobe and now it doesn't show up anymore, i signed in to adobe and it says its active on my account but again its not on illustrator anymore. Does anyone know how to fix this?

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  6. ExtendscriptToolkit is 32bit-only, OSX Catalina is 64bit-only

    I use a script I wrote for an important business function. For the last couple OSX upgrades, it has been warning me that ExtendscriptToolkit is not compatible with future versions of the OS. Specifically, OSX Catalina, which has been seeded to developers, will only support 64bit applications, and ExtendscriptToolkit is a 32bit application. Is that going to be addressed before the OS is released?

    3 votes

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    0 comments  ·  SDK and Scripting  ·  Admin →
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  7. Top Ruler Overlaps with top bar

    The units on the top ruler overlaps with the top bar. The values are cut off.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  8. Menu Bars dont hold. keep disappearing

    Hi,
    This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(

    Also, the keyboard shortcuts don't work. please help!

    7 votes

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    7 comments  ·  User Interface  ·  Admin →
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  9. Cannot process the 3D effect, the message says the object has too many spot colors

    I've been getting an error message (see attached file), followed by a complete lockup. The thing is, the object only has 2 colors.

    1 vote

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    Need More Info  ·  1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  10. Hex Color vs Save

    Windows: 10.0.17763.557
    Illustrator: 23.0.3 (64-bit)
    Processor: Intel i7 8700k
    RAM: 16GB
    GPU: NVidia GTX970

    When I change the color of an object via hex code, Illustrator changes the color but does not detect that an edit has occurred to enable the save option.

    Step by step:
    1 - Create a new file in Illustrator in RGB mode.
    2 - Type M and create a rectangle.
    3 - Fill in the rectangle with any color.
    4 - Save and close the file.
    5 - Reopen the file.
    6 - Select the rectangle.
    7 - Press F6 to open the color panel.…

    8 votes

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    3 comments  ·  File Save, Import and Export  ·  Admin →
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  11. Copying text inside a symbol group copies all text in that symbol to the clipboard

    When I copy selected text inside a symbol it copies ALL the text in that symbol. It doesn't matter if the text is in the same instance or in a completely different one. If it is text and inside the symbol it will get copied. When I then paste the text that I think I copied it pastes everything.

    1 vote

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    1 comment  ·  Symbols  ·  Admin →
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  12. flickering black rectangle

    when I move the cursor a black rectangle appears flickering alongside it. Its very confusing and off-putting. this happens with most but not all tools.
    Is this something simple that i don't know about or is this something wrong? I have tried closing Illustrator and re-opening but it is still happening. not noticed it before.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  13. unable to set maximum number of files to be opened

    unable to set maximum number of files to be opened
    yosmete 10.10.5 - adobe illustrator

    1 vote

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    1 comment  ·  Launch  ·  Admin →
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  14. duplicated drawings when saving or exporting

    On AI CC 2019, when I save file for laser cutting machine compatibility, i.e. as a previous version or PDF format, it appears that my drawing is duplicated on itself (as if I did copy then paste in front). That never happened with AI CC 2018.
    Any idea?
    Thx!

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  15. Document window opens as narrow strip, will not expand to full width

    Every document. Every time.

    Multiple documents stack inside this narrow window.
    Documents set to open in tabs.
    Same regardless if Illustrator is opened first or opens with document.
    Documents on external drives and local machine.

    Illustrator 23.0.4
    2016 MacBook Pro 15-inch 16 GB RAM
    Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
    MacOS Mojave (current)
    Mac Illustrator CC 2019 (current)
    Application Frame turned off. (with frame turned on things work differently... fine)
    Both built in display and 32-inch 4k.

    Only started this when I upgraded to CC 2019.

    Clicking here expands the window too it's original, correct size.

    Reset preferences.…

    3 votes

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    24 comments  ·  User Interface  ·  Admin →
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  16. Resize brush with shortcut keys for Twirl, Pucker, Bloat etc tools

    When using the set of twirl, pucker, bloat tools etc It would be great if you could change the brush size using the '[' and ']' keys like you can when using the blob brush tool. It's very slow and cumbersome to change the size of the brush in the dialogue box .

    4 votes

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    3 comments  ·  Tools  ·  Admin →
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  17. Illustrator not selecting color from CC color library

    I am using MacOS Mojave 10.14.15 and recently updated illustrator to 23.0.4.
    I've noticed that I unable to change my foreground/background color from selecting from my CC color library panel.

    3 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  18. Illustrator CC 2019 (v23.0.3) will not open files and immediately crashes when trying to do so.

    I've been trying to work on both .ai and .eps files in Illustrator but it won't open them. It just crashes immediately when trying to do so. Is this a common occurrence with this version? Is there a new update coming soon?

    This is an issue that is hindering work severely. I would appreciate anyone's insight on this.

    I'm running...

    Illustrator CC 2019 (v23.0.3)

    Windows 10 Pro
    i7-6850k @ 3.60GHz
    32GB RAM
    GTX 1080 - Driver v418.91

    Thanks

    2 votes

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    1 comment  ·  Launch  ·  Admin →
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  19. "Clear Overrides" in Paragraph Styles menu is needlessly picky

    I can clear overrides only if the selected text is all in a single paragraph style. If I select multiple lines in different styles (which happens all the time in lists of text, calendar items, etc), the thing is always dimmed out.

    This makes it needlessly tedious to get all the text back into a known set of styles, so that the styles themselves can be redefined and the text will update accordingly. (Example: taking formatted text to a new and differently-sized layout.)

    13 votes

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    5 comments  ·  Type, Fonts, Text  ·  Admin →
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  20. 2019 v23.0.4 running VERY Slow and doesn't function correctly

    I am not sure what happened, but in the past week v23 has gone horribly wrong. I am not sure when exactly my computer updated to v23.0.4, but I'm sure that was the start to the problems.

    When you first start the application, it seems to work just like it should, but then you give it a minute or load any sort of file, and it slows WAY down.
    Even creating simple boxes on an artboard will cause it happen. If you drag and size a box, it may actually do that, or it will decided to ask you the…

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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