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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8137 results found

  1. Selecting pen lines (vectors) & anchor points is really hard after updating to newest version of CC 2019.

    I recently updated my OS to Sierra & with that my CC updated to 2019 23.0.2. Ever since, it takes several tries to select a line or an anchor point using the direct select or group select tool & to remove points using the Add/delete anchor tools. The scissors tool also can't seem to find the line to create a point either. It is extremely frustrating & slows down drawing a lot! It seems like the lines/points that we are looking at, are not in the same place code-wise maybe? Something is not lining up. PLEASE fix quickly!

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  2. Freeform Gradients can't seperate into spot colors for rips

    Freeform Gradients can't seperate into spot colors for rips. when prinitng them as spot colors. they come out like a cmyk print.

    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  3. Garbled Video Screen

    I was just starting editing already (deleting parts of an emf file) when the screen became garbled.

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  4. Cannot add colors to gradient tool in gradient window like it used to be

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  5. Unit issue with DXF exported from Illustrator

    Hello,
    Units are not correct when exporting DXF files from Illustrator CC.

    A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.

    My CC options are in millimeters
    $INSUNITS in DXF file should be defined to 4 = Millimeters
    Actually it is exported with 1 and this is incorrect.

    Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !

    Default drawing units for AutoCAD DesignCenter blocks:
    https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htm

    Thanks you for tanking in consideration this problematic.

    Best regards

    Nicolas Bourgeois

    15 votes

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    8 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Multiple crashes daily

    The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg

    For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. Unable to select text once it's been horizontally scaled (condensed)

    Illustrator CC 23.0.2 (Mojave Mac Pro)

    If I horizontally scale a text element on the artboard I'm then unable to select it with any of the arrow selection tools. Elements aren't locked or masked.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  8. PNG export with specific font look broken

    When I export any file as PNG / JPEG which included type the font become broken/blur.

    I am not sure how can I overcome this issue i tried from different accounts and computer as well but is still the same.

    1 vote

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  9. eps import slow (e.g. for eps created in Matlab)

    The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?

    I am using AI CC 22.1.

    3 votes

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    1 comment  ·  File Save, Import and Export  ·  Admin →
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  10. Freezing issue

    Since the 23.0 version Illustrator keeps freezing regularly, up to 3 times in a day's usage. There is no actual pattern that i can point to, just that it keeps doing it at certain time intervals and with certain signs sometimes (like the menus not showing), which are also irregular and i have to use Task Manager to close it and open it again.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  11. Illustrator 2019 slow and laggy on windows

    Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

    9 votes

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    1 comment  ·  Performance  ·  Admin →
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  12. Extra large font in top menus - can't fix

    I can't modify the size of the font in Illustrator's top bar menus. When I click on a top menu item (File/Edit/Object/Type, etc) the font displayed in them is extra large, and I can't change it in Settings. Even when I select "Reset Essentials Classic", nothing happens. How can I fix this? Thanks!

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  13. Effects menu is smaller/larger than other menus on Windows with larger UI scaling

    When looking at the effects drop down on a high definition laptop, it is smaller then the rest of the dropdowns.

    33 votes

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    21 comments  ·  User Interface  ·  Admin →
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  14. Gradient stroke with spot colors separations error

    Using spot colors in a gradient stroke has problems on a close path. When viewing separations, white gaps appear between some spot colors.

    1 vote

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    0 comments  ·  Gradients  ·  Admin →
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  15. Variable Font not working properly

    Hello, I am a type designer and am working on a variable script font. The variable font file work fine everywhere else except in Adobe products.

    It appears the sidebearings aren't adjusting with the changes in width. Very odd. You can see whats happening in the first file. The second is on the Axis Praxis website.

    I've spoken with Glyphs App developers and they said it's a glitch with Illustrator, so I wanted to bring it to your attention.

    17 votes

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    3 comments  ·  Type, Fonts, Text  ·  Admin →
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    Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your fonts and file to figure out what is going on here.

  16. Rasterization with clipping mask removes half of the stroke

    Create a dummy rectangle with a fill and a thick stroke. Select the rectangle. Go to Object/Rasterize. Tick "Create Clipping Mask". Click OK. Notice the outern half of the stroke is gone (clipped away). I would expect unchanged visual appearance....

    2 votes

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    1 comment  ·  Clipping, Intertwine  ·  Admin →
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  17. I have to keep re-activating fonts

    For no seemingly obvious reason, and quite randomly, my fonts wont activate when I open Illustrator. I have to turn off "Enable Adobe Fonts" in CC and then turn it back on. This is getting very frustrating -

    9 votes

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    4 comments  ·  Type, Fonts, Text  ·  Admin →
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  18. Undoing Warp Tool Transforms

    1. Software Details:
      Windows 10 / Ver. 1809 / OS Build 17763.316 / Illustrator Ver. 23.0.2

    2. Steps Taken:
      a. Selecting Warp tool (or any other from the warp tools palette)
      b. Selecting an object
      c. Warping the object either once or repeatedly
      d. Undoing all warps to restore original shape.

    3. Expected Result
      The undo command would undo my actions

    4. Actual Result
      Although the outline that appears when hovering over the object had returned to the anticipated state after the necessary number of undos, the object itself remained unaltered - sometimes disappearing. Subsequent undos would only affect prior actions on other objects.…

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  19. Memory overload

    Illustrator is chewing up every mb of memory of my computer until it then crashes. nothing else is open on my computer. no files are open with illustrator itself. yet its memory usage grows from 0-40gb then the program crashes due to lack of memory. ive clicked the repair bug button it pops up with. ive un installed and re in stalled. creative cloud did some update and install. ive turned my computer off and on. nothing fixes it.

    4 votes

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    2 comments  ·  Performance  ·  Admin →
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  20. Blue horizontal lines

    Is this normal? My imac is 3 days old and these blue horizontal lines show up in illustrator cc.
    imac w/ mojave

    2 votes

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    6 comments  ·  Other...  ·  Admin →
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