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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7465 results found

  1. Drop shadow rendering/applying inaccurately

    BUG: Drop Shadow Effect is rendering or being applied inaccurately (see screenshot)

    This is constant between multiple files.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    System Info:
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    ExtendScript 2014/12/03-09:00:00 80.1 80.1
    Extensibility Library 2.0.0.51
    FilterPort 1.1 79.599148
    Microsoft® Windows® Operating System 10.0.17134.167
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 58, 1, 0, 0
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 2017/02/28-14:54:50 Build gtlib_11.0.22147
    International Components for Unicode 58, 2,…

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  2. Stylize Outer Glow does not show

    BUG: When applying "Effect >> Stylize >> Outer Glow", the effect does not appear on object stroke or fill.

    This is constant between multiple files.

    OS: Windows 10 Pro 64 bit
    Built-In Memory: 32668 MB
    System Info:
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    Adobe Premiere Pro CC 2019 13.0.0
    ExtendScript 2014/12/03-09:00:00 80.1 80.1
    Extensibility Library 2.0.0.51
    FilterPort 1.1 79.599148
    Microsoft® Windows® Operating System 10.0.17134.167
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 58, 1, 0, 0
    International Components for Unicode 58, 2, 0, 0
    International Components for Unicode 2017/02/28-14:54:50 Build…

    2 votes

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    5 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  3. Picking a colour from the Library, randomly opens the colour picker

    I've got a shared library with assets and colours to use in the work we're doing. When I have an object selected and I pick the colour from the library, it's 50/50 if the colour picker dialog box is going to open or not. I don't want it to open, I've clicked the colour I want to use, so why does it pop up and get in the way? Really annoying!!

    AI 22.1
    Windoze 10

    1 vote

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    Request to Contact Support  ·  0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  4. Using scale tool on justified text results in changing line breaks

    1. Illustrator CC 22.0.0 on Windows 10 x64 Pro

    2. Have a column of Area Text, justified, with carefully defined line breaks so that words are hyphenated at particular places, or not hypenated at all.

    3. When using either the scale tool (shift+click to scale proportionally) or the transform tool, all of the content should scale proportionally and the line breaks should not be changed.

    4. The resulting rescaled text column has very slight changes to the line breaks. While shift+dragging, the text looks correct (just scaled proportionally, without any reflow or stretching), but when releasing the mouse, there is suddenly some text reflow…

    4 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  5. Slow Saving of PDF to Network Share

    Whne trying to save PDF's to a network share the save time varies from instant to nearly 30 seconds. The size of the file does not matter, something small can hang with nearly the same chance of something large. The network share is gig e and the server and SAN are brand new and quite powerful. This issue only happens in Illustrator, no other program both Adobe and other vendor has this issue.

    2 votes

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    0 comments  ·  File Save, Import and Export  ·  Admin →
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  6. Illustrator CC 2018 thinks the Creative Cloud Application isn't installed, can't access libraries in-app

    Trying to access Creative Cloud Libraries via the Illustrator in-app panel, shows message as in the attached image. I'm preeety sure CC is installed (as seen in image).

    Running:
    - Illustrator CC 2018 Ver. 22.1 (64-bit) (Latest)
    - Windows 10 Ver. 1803 (Latest)
    - Creative Cloud Ver. 4.6.0.384 (Latest)
    I saw someone mention graphics driver on a similar issue, GeForce Experience thinks I am on the latest driver.

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  7. Gradient angle got reset to zero, when using Color Picker

    22.1
    1. Create path
    2. Apply gradient
    3. Change gradient angle
    4. Select gradient stop
    5. Double-click Fill in toolbox to open Color picker
    6. Choose any OTHER color
    7. Hit OK

    Angle got reset to 0 (almost always)
    See attached file

    17 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.2 on Win and 24.0.3 on MAC.

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks & Regards
    Ankit Goyal

  8. Color picker works weird with gradient sliders

    Sometimes Color Picker, summoned for SELECTED color gradient slider with double-click on Fill in toolbox, shows color Black instead of actual color, but when applied, turns color to white even.

    21 votes

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    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  9. Failure to create artboards when reading file with SDK in CC 2018

    Issue occurs in CC 2018 when creating artboards during the GoFileFormat message handler in a plugin that registers its own file format.

    In previous versions you could create artboards up to the size of the canvas using AIArtboard::SetPosition without any errors. In CC 2018 when you call AIArtboard::SetPosition it seems to compare the position to the result of AIDocument::GetDocumentMaxArtboardBounds and if it is outside of the maximum bounds it returns an error code. In CC 2018, the maximum art boards for a new document seem to be based on the /artboard setting in the preferences file, which in turn seems…

    5 votes

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    10 comments  ·  SDK and Scripting  ·  Admin →
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  10. GetPresetSettings function doesn't work correctly in CC 2017 and later

    In Illustrator CC 2017 (22.x) and CC 2018 (23.x) the AIDocumentList::GetPresetSettings function is broken. It still returns an error if the preset doesn't exist, but if the preset does exist, it returns 0, but doesn't fill in the AINewDocumentPreset structure.

    4 votes

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    0 comments  ·  SDK and Scripting  ·  Admin →
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  11. Properties of Placed Illustrator file

    I have a illustrator design file, I could able to place the file in another Illustrator design document, but when I read the properties of the placed object the "name" value shows empty.

    Consider this as a bug and fix in future release

    1 vote

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    0 comments  ·  SDK and Scripting  ·  Admin →
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  12. An undo feature for Create Outlines and Expand

    An undo feature for Create Outlines and Expand

    3 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  13. tab

    Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.

    4 votes

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    1 comment  ·  Other...  ·  Admin →
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  14. "Apply value and keep text box active" using key command Shift + Return does not work on Mac OS

    when you change something in the Character panel... for example the tracking... and you want to keep trying new values without selecting the field every time you used to be able to hit Shift + Return and it would automatically highlight the field while applying the current value... this made it easy to continue to try new amounts. PLEASE FIX THIS!!! Thanks

    1 vote

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    1 comment  ·  Properties Panel  ·  Admin →
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  15. Panel "Dropdowns" appear on wrong monitor

    If the Panels are on a second/external monitor on Mac OS, Illustrator renders the dropdown information (ie font size, stroke width, arrowhead type, rotation, Transparency type) not on the second monitor, but back on the Main monitor/iMac.

    The example shown has the latest build, with panels on the right monitor and artboard on the iMac screen. Trying to select from the Stroke Width drop down menu puts the options on the iMac screen instead of within the Stroke Panel.

    Photoshop doesn't do this, so it's not an Apple thing. Illustrator team, please fix this!

    5 votes

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    5 comments  ·  User Interface  ·  Admin →
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  16. Align Not Working

    Found the solution to the problem.
    Search carefuly what you have grouped together. If you have a guide grouped in your object then it wont aling. Find the guide and ungroup it from your object.

    2 votes

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    1 comment  ·  Documents and Artboards  ·  Admin →
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  17. Not Responding When Click in Font Box

    When we click in the Font Box for the first time, it gets hang for 30 to 40 seconds. We have 5th and 6th Gen Intel Systems. Please look into this issue.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  18. Paste on All Artboards Not Working

    I have a design on a single artboard. I want to paste it to other artboards to prepare my color separations for screen printing. When I cut the design and select Paste on All Artboards, it pastes the design the correct amount of times...but NOT on the artboards. It pastes them out in the gray area. I have tried different artboard arrangements, and having different artboards active at the time of paste, but the designs still end up not on the artboards.

    5 votes

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    5 comments  ·  Documents and Artboards  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is not clear to me if artboards are of same size or different sizes. When we paste an art we take into account artwork’s relative position from the artwork where it was coped from. I have attached a gif to demonstrate my point. if you look at the second circle it is placed outside of other artboards due to relative position in its original artboard.
    Please contact support if it is not the case – https://helpx.adobe.com/support.html

  19. the font style file has not been installed

    Just recently purchased CC 2018. Although I have been using Illustrator since 1998, this is the first time I have worked with CC. And I'm having issues with the Type in Illustrator - it seems the font style file has not been installed [???] - for example with the Font Myriad Pro - there should be an option of regular, regular italic, bold, bold italic, etc - I can only get regular.

    This issue HAS to be resolved or there is no point in continuing to use CC 2018. Please let me know what I need to do - does…

    1 vote

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  20. crash while opening file

    crash when opening a file.

    2 votes

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    1 comment  ·  Launch  ·  Admin →
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