8137 results found

1. Keyboard does not work - only in Illsutrator 21.1

   Keyboard does not work - only in Illsutrator 21.1

   It was fine then it stopped

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. Photoshop Effects Dialog not Scaled when UI is scaled.

   User interfaces that open within the workflow scaling incorrectly

   System Information overview:
   Dell 17-R3
   Display: 17.3-inch UHD (3840 x 2160)
   Chipset: Intel GL82HM170 PCH
   Integrated graphics: Intel HD Graphics 530
   High performance graphics: NVIDIA GeForce GTX 980m
   CPU: Intel i7-6820HK
   RAM: 32.0 GB DDR4-2133 DDR4 PC4-17000
   Windows 10 Pro
   Version 1809
   OS Build 17763.253

   (detailed system information attached)

   Adobe Illustrator 23.0.1 (64-bit)

   User interfaces that open within the workflow scaling incorrectly with the computer operating with the graphics set to 4K (3840 x 2160). For example, with a path selected go to "Effect" --> "Sketch" --> "Chalk & Charcoal". The User Interface that opens for that workflow contains system text and system icons that are too small to be understood. This is repeatable for many workflow user interfaces.

   Screen capture attached.

   I can provide additional examples if necessary, including a screen capture in video format.

   Thank you,
   Kevin Weiner

   User interfaces that open within the workflow scaling incorrectly

   System Information overview:
   Dell 17-R3
   Display: 17.3-inch UHD (3840 x 2160)
   Chipset: Intel GL82HM170 PCH
   Integrated graphics: Intel HD Graphics 530
   High performance graphics: NVIDIA GeForce GTX 980m
   CPU: Intel i7-6820HK
   RAM: 32.0 GB DDR4-2133 DDR4 PC4-17000
   Windows 10 Pro
   Version 1809
   OS Build 17763.253

   (detailed system information attached)

   Adobe Illustrator 23.0.1 (64-bit)

   User interfaces that open within the workflow scaling incorrectly with the computer operating with the graphics set to 4K (3840 x 2160). For example, with a path selected go to "Effect" --> "Sketch" --> "Chalk & Charcoal". The… more

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   12 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   This issue has been fixed with version 24.

   The Effects dialog now scales as per the system/monitor DPI settings.

3. Brush Cursor - Art Pen Rotation

   I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

   "Hi !

   Today I downloaded the trial of PS CS5.

   I think its a really great step for digital painting and I love
   the new bristle and mixer brushes-

   But one thing really disappointed me. I´m using a Wacom Art Pen to control
   the angle of the brushes by the rotation of the pen.
   When I first tried a Bristle Brush, I was really happy that i was able to rotate
   the brush cursor with my pen.. but when i started painting, the brush stopped rotating
   and stayed in the initial direction.
   Even worse: The normal brushes are still as static as in the previous Photoshop versions.

   By not showing the rotation of the brush, it is really hard to set an precise brush stroke
   with the right angle.

   Am i missing something, it is a bug or is Adobe still planing not to change this disadvantage ?

   Best regards,
   Florian"

   I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

   "Hi !

   Today I downloaded the trial of PS CS5.

   I think its a really great step for digital painting and I love
   the new bristle and mixer brushes-

   But one thing really disappointed me. I´m using a Wacom Art Pen to control
   the angle of the brushes by the rotation of the pen.
   When I first… more

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   3 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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4. Calligraphic Brush Rotation Preview Bug

   I have the Wacom Art Pen with the latest drivers installed with the latest version of Adobe Illustrator. When I change the rotation variation for an angle in Photoshop I get a preview of where the angle of my brush is headed, In Illustrator I get the same preview of the brush tip even when rotating it. I know it is working because I can see the paint rotating but the preview of the brush is not. This makes it extremely difficult to know in what angle my brush is going.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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5. drag paragraph styles in the window to order

   If you drag paragraph styles in the window to order, you cannot click on styles again.

   1 vote

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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6. Tool Windows Collapsed on Start

   Tool windows collapsed on start — make tool windows not collapsed on start. This has happened to me before, I don't remember what fixed it. This doesn't happen if the start screen for MacBook children is used.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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7. Cannot Scale Images or Text

   As I'm illustrating on Illustrator, I cannot scale images or text suddenly. I would uninstall and re-install the program to get rid of the bug, but it keep returning randomly. I do not hit or click on any key or button to make this happen. Every time is comes back on its own unprovoked.

   It happens on both my work and home macbook.
   A text box, for example would be too small for the copy inside it, but I cannot expand the box because the box seems to be frozen in its exact shape.
   I can drag the box anywhere in the document, but I cannot scale it.

   As I'm illustrating on Illustrator, I cannot scale images or text suddenly. I would uninstall and re-install the program to get rid of the bug, but it keep returning randomly. I do not hit or click on any key or button to make this happen. Every time is comes back on its own unprovoked.

   It happens on both my work and home macbook.
   A text box, for example would be too small for the copy inside it, but I cannot expand the box because the box seems to be frozen in its exact shape.
   I can drag the box anywhere… more

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   2 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Text Styles from library not applying to new text in Document

   When I try to apply text and paragraph styles from CC Library to new text it doesn't work. The text doesn't change.

   I have tried selecting the text with subselect tool, the text tool, double clicking the style in the library, right clicking the style in the library to apply to new text. It doesn't work, it used to.

   I have CC version 2019

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   1 comment  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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9. Can't file save as (illustrator files, pdf, eps etc), also can't open ai files

   I can't save my files as any file types, I can export to png and jpeg, but when I try to save a file it just shows the spinning ball forever and does not save! It is not my laptop, as everything thing else is working as normal (including other Adobe programs which save files quickly)
   If I also try and open an existing file it does the same thing!
   I have tried re installing Illustrator which hasn't helped.

   My laptop is a Macbook pro mid 2012 (Mojave 10.14.1) with a new ssd installed. Adobe Illustrator is the lateset version CC 2019 23.0.1

   I can't save my files as any file types, I can export to png and jpeg, but when I try to save a file it just shows the spinning ball forever and does not save! It is not my laptop, as everything thing else is working as normal (including other Adobe programs which save files quickly)
   If I also try and open an existing file it does the same thing!
   I have tried re installing Illustrator which hasn't helped.

   My laptop is a Macbook pro mid 2012 (Mojave 10.14.1) with a new ssd installed. Adobe Illustrator is the lateset version… more

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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10. home screen keeps loading

    When starting Illustrator after the splash screen the Home screen keeps loading. It never loads, even after hours. Your man from the support center couldnt fix it either. You may disable the home screen in the prefs but thats a workaround I dont prefer. I found deleting your temp in users/username/appdata/local/temp works but thats plain ******** if you ask me. Solution? Please?

    9 votes

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    7 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Keyboard shortcut for Offset path changes automatically

    I use offset path a lot in my work, so I have set a keyboard shortcut for it. cmd+shft+Å. This has worked always, until now.

    Now I cant even see the Obejct - Path - Offset path in keyboard shortcut setting panel. Still I see that this function has a shortcut, but not the one I have set. See pictures.

    Now I noticed, that system changes the keyboard setting that i've made to Effect - Path - Offset path.

    Is thee a way around, or is this something that I'll need to wait to be fixed?

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    2 votes

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    4 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. Zoom is creating crazy images behind working paths

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    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. GPU bug?

    Can't select and release objects in illustrator, seems like the mouse button is pressed throughout. issue ends once clicked on Finder and out of illustrator. Issue started a few weeks after upgrading to Mojave and the CUDA NVIDIA driver couldn't be updated anymore.

    Using Illustrator 2015.3 (as this used to support my GPU animated preview)

    Tried reinstalling a few times and problems still persist.

    Working on XD now, can't use most older vector files made in illustrator, a simple act like copying a vector out to XD is IMPOSSIBLE.

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    1 vote

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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14. Unable to collect multiple assets for export

    I am unable to collect multiple assets for export in Illustrator. I select several different layers and when I click collect for export as multiple assets they get compiled into a single asset. This is EXTREMELY inconvenient as I need to export 400 icons and I don't want to have to click into each one, exit isolation mode, collect as single asset 400 times.

    I am making a series of screenshots so you can see exactly what I'm doing

    http://prntscr.com/meffy2
    http://prntscr.com/mefga3
    http://prntscr.com/mefgjf
    http://prntscr.com/mefgp4

    I see the example in the help pages and this is exactly what I need, but exactly what DOESN'T happen

    http://prntscr.com/mefh0x

    I have also tried all the methods listed in the help article on batch exports and nothing works. I tried contacting customer support, and the agent remoted into my computer and was also unable to figure out the issue and asked me to post here.

    Thanks for your help.

    I am unable to collect multiple assets for export in Illustrator. I select several different layers and when I click collect for export as multiple assets they get compiled into a single asset. This is EXTREMELY inconvenient as I need to export 400 icons and I don't want to have to click into each one, exit isolation mode, collect as single asset 400 times.

    I am making a series of screenshots so you can see exactly what I'm doing

    http://prntscr.com/meffy2
    http://prntscr.com/mefga3
    http://prntscr.com/mefgjf
    http://prntscr.com/mefgp4

    I see the example in the help pages and this is exactly what I need, but exactly… more

    1 vote

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. making postscript file

    i working with illustrator from cs4 and cs5.
    in cs5 version of illustrator when i print my artwork to a postscript file with the generic post script driver, the default path for saving file was the path of saved current document or latest saved location, and that was very good and time saver for me.
    but in CS6 and later versions, the default location for save file is "this pc" or my computer ...
    and this is very time vested process.
    with the best regards.
    thank you

    2 votes

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    0 comments  ·  Print  ·  Delete…  ·  Admin →
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16. Path guides center edges disappear when dragging a guide from the ruler

    Path guides center edges disappear when dragging a guide from the ruler in CC, in previous versions you could quickly line up a guide to the center of a box now you have to zoom out to see the center. Another feature that worked great in previous versions now lost.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Guides no longer disappear when dragged on canvas or from rulers. However they still do if you move guides together with non-guides objects. Happens in GPU Preview mode only.

17. Opening info panel will crash pen tool!

    If you use the pen tool and open the inof panel, Illustrator draws completely wired lines! What a bug...

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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18. Line Segment tool not working, unable to access

    Line Segment tool not working, unable to access

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Is this still a problem for you?

    Please share more details on this if yes, please

19. Holding pen tool only two options pops up

    While on holding pen tool no add anchor points there

    I searched whole pannel but did not get. You will better understand me when you find in the attachments below.

    Plz let me know if i am wrong

    Thanks

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    1 vote

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    Resolved (Comments Open)  ·  0 comments  ·  Tools  ·  Delete…  ·  Admin →
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20. RIGHT CLICK NOT WORKING

    RIGHT CLICK DOESNT ******* WORK ON ILLUSTRATOR

    1 vote

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.