Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7689 results found
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Adobe Illustrator CC 22.1 ME cannot change stroke weight to 0.25 - 0.5 - 0.75 chosing from relevan panel
If I chose from stroke panel 0.25 or 0.5 or 0.75 stroke weight, then I obtain 25 or 5 or 75 stroke weight line!!
If I manually type on relevant fileld box 0,25 or 0,5 or 0,75 then I got correctly weight line. The problem may be that Illustrator ME doesn't recognize full stop "." but comma "," only. How can i fix this issue? Thank you1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
updated eps files no longer preview
Running Mac OS 10.13.5, Illustrator CC 22.1
When opening an existing eps file, I make a change to the file and then save. Then, when importing that file into ID, the image will not preview, and I just get a gray box. This also happens if I do a "save as" and overwrite the old file with the same name. However, if I choose "save a copy," the file previews fine. Help?
1 vote -
AI can't open file
Using Windows 7 professional. Have AI 2015. Problem recently started occuring. I would save a file then go back in and try to open it and a box shows up saying it can't be opened. Would try to open another file and the screen would turn white with a time wheel. It would say AI has to close. Windows would contact if a solution was available. No solution!
Help1 vote -
Shape tools lagging and leaving mark when resizing
I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.
2 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Flaws in AI CC Actions
Hi,
I'm recording Actions to in Illustrator CC 2018 ( 22.1) and I've found a few things lacking:
1) When I group objects, and name the group, while recording an action the name does not get recorded.
The group just bears the name "group".
2) If you choose "Expand" while recording an action and choose from the available options (Fill, Stroke, etc), you are asked to make that choice again when the action runs- not much of an Action! .
Aside from the above I find the lack of Conditional Action, as per Photoshop, features disappointing.
Are there any fixes…
2 votes -
Placed graphic glitch
Placing a 1-bit BMP image and rotating in Ill2018 results in a broken image. Toggling the GPU Preview on fixes the appearance on screen, but exporting to JPG, the issue transfers to the output image.
I have a video @ http://www.veoh.com/watch/v139306245XMJBdwySI am using a Mac Pro (late 2013) and Illustrator 2018 22.1
1 vote -
global color slider occasionally stuck
We work from a preset set of colors that I have set up as global colors so that we can easily use percentages of each color in the projects we work on. I have found that not infrequently the global color slider will get "stuck" on the initial percentage it is set to. Trying to change the percentage by typing in a new percentage will get set back to the percentage that it was originally set to (I was just working on a project where I set it to 30% initially. That looked too faint so I typed in "40"…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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"Export as" not working as expected
When I file > export > export as ... e.g. png, using the "use artboards" function the "save as" dialog isn't working properly ...
first it doesn't save the name I typed exactly ... "Version 1.2.png" it somehow uses parts of already existing file names like "Version 1.2_Text.png" which is really weird ...
second if I use parts of the name of a file that already exists like "Text_Version 1.2.png" in the saving process and Text.png already exists it asks me if I want to overwrite that file...
2 votes -
Font drop down not showing
My font list has started to not show. Im not sure what is causing it as it was ok then suddenly it stopped showing. Please see the attached file for more.
2 votes -
Adobe Illustrator is Changing the Colors Defined in My Swatches?
I am trying to create a color swatch library that mages the Pantone color manage applications values... But I am noticing when I define a specific swatch and then reopen it the values are different then what I orginially entered.
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Adobe Illustrator CC 2018 for mac crashes when opening file
My idea is for Adobe to actually fix the problem; I've followed every linked fix to the letter and Adobe Illustrator CC 2018 for mac will open normally. But, when I try to open any file, I get the spinning pinwheel of death and have to Force Quit (Not Responding). Please provide an actual fix. Thanks
Adobe Illustrator CC 2018 for mac (v22.1)
Macbook Pro (Retina, 15 inch, Early 2013)
2.7 GHz Intel Core i7
16 GB 1600 MHz DDR3
Intel HD Graphics 4000 1536 MB2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
creating a simple box crashes the software
More often than not when I go to create a simple box Illustrator crashes forcing me to FORCE QUIT the software and try again.
Very time consuming and needless..
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
-Rama
Illustrator Team -
Bengali Dari Line Break Issue
The Indic 'dari' (U+0964, "।") reflows to the next line in Bengali, but it should behave like a period and not be allowed to start a line, especially if not preceded by a space. I am using v22.0.1 x64 on Windows 10. I have attached a file to show what I mean.
1 vote -
Adobe Fonts dont sync properly with Typekits fonts purchased.
My synced fonts don't show up in Illustrator. These are fonts that have been syncs for months. Restarting Illustrator does nothing. Unsyncing and resyncing fonts on Typekit does nothing
4 votes -
Opening CC 2015 files that have missing links causes the program to hang/crash
Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Transform Each object in an isolated group transform the group instead
Select all objects in a Group and Transform Each will Transform each object WHILE ALSO TRANSFORMING THE WHOLE GROUP TOWARDS IT'S CENTRAL POINT. This directly contradicts the conventional meaning of "Transform Each".
The workaround is to deselect one of the objects in the Group, which is why this is a Bug- the workaround is a kludge fix.16 votes -
Key Object Performance Issues
When aligning to a complex key object, the performance is terrible. When I click on a complex object (say, a group of complex paths or illustrations) to set it as the key object, it lags for several seconds after clicking before I can click an alignment tool. The length of the lag depends on how complex the key object is. This behavior never occurred in prior versions of illustrator. Very annoying.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Slow performans on Mac OSX
Hi,
I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
This problem is has in many projects. Normally, a computer with this feature should give very good results.Please consider this situation urgent.
Mac system info
4K retina
3,6 GHz Intel Core i7
16 GB 2400 MHz DDR4
Radeon Pro 560 OpenGL 4096…3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Can't export a PNG file ([now!] error)
Hello,
I am trying to export my illustration in PNG at 300 dpi, but every time it is showing me the attached error. It's not with this file only. Even if I am trying to export a simple rectangle, I am getting the same error. I am using windows 8.1 pro and illustrator version is 2018.
Kindly help.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-Rama
Illustrator Team -
Missing Layers
Opened my document this morning and all the correct layers were there, closed out because I made no changes so there was nothing to save. reopened my document again all my layers were gone! only showing the orginal base image. Help
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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