8189 results found

1. "Save for Web (Legacy)" defaults to some arbitrary folder (on Win10)

   Whenever I do a "Save for Web (Legacy)" the first time in an Illustrator session, it defaults to some arbitrary location that has nothing to do with... well, anything. I think it might have been the location I used the first time I issued the command under Illustrator 22.0, but that was months ago, so I can't say for sure.

   If I choose a different directory and save my images/slices there, that's becomes the new default directory for the remainder of that Illustrator session. But if I exit and restart Illustrator, it's back to defaulting to a location that makes no sense.

   IDEALLY: the directory that I wound up doing a Save for Web into should be recorded in the .AI file when I save it afterwards, such that the next time I edit that file and need to re-export my slices, it defaults to saving them where I put them last time.

   And if I've never done a Save for Web on this particular .AI file (and haven't done a Save for Web during this current session, either), defaulting to the same location as the .AI file would not be a bad guess. It would at least have the advantage of making some sense.

   Whenever I do a "Save for Web (Legacy)" the first time in an Illustrator session, it defaults to some arbitrary location that has nothing to do with... well, anything. I think it might have been the location I used the first time I issued the command under Illustrator 22.0, but that was months ago, so I can't say for sure.

   If I choose a different directory and save my images/slices there, that's becomes the new default directory for the remainder of that Illustrator session. But if I exit and restart Illustrator, it's back to defaulting to a location that makes… more

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2. fix 'sticky' text boxes within sublayers

   Fire up Illustrator 22.0 or 22.1 and create a new document.

   Select the Text tool and draw a rectangular area. Fill it with placeholder text. Select the Rectangle tool and draw a filled rectangle (non-overlapping, though it doesn't matter).

   Double click some word in the text box and start typing. Then in the Layers panel, click the 'select art' square corresponding to the filled rectangle. The rectangle becomes selected and the text box is deselected and all is good and well.

   Deselect everything, hilight the rectangle and textbox objects in the Layers panel, and "Collect in New Layer". This puts the two objects into a new sublayer under the existing "Layer 1". Rotate the arrow-thing to uncollapse the new sublayer.

   Now, repeat the above procedure: select the text box, select the text tool, double click on some word in the text and start typing. Then select the rectangle via the 'Selected Art' marker in the Layers panel.

   The Layers panel shows the rectangle as selected and the text as deselected. The 'selection hilighting' (if 'Show Edges' is turned on) in the drawing area also shows the rectangle is selected and the text is deselected. Both of them are lying, however!

   BUG: The text box is still (incorrectly) secretly selected. There's still a flashing text cursor right where it was. Pressing 'a' on the keyboard (unsurprisingly) puts in 'a' in the text box where the cursor is, rather than switching to the Direct Selection Tool.

   Also, while in this confused state, click on the Selection Tool in the tools panel. The Layers panel updates to show that both the rectangle and the text box are selected, and both will have bounding boxes shown (assuming Show Edges is enabled) as well as a third bounding box that encompasses the two of them. All of that's fine and normal for both objects being selected, but the text box should have been deselected when the other object was selected via the Layers panel.

   This only seems to happen when the text box is in a sub-layer. If it's in a top-level layer it correctly deselects when you select something else.

   Needless to say, this is annoying as all get-out, and I routinely find myself inadvertently injecting arbitrary 'a' and 'v' characters into text that I've 'deselected'.

   WORKAROUND: Hitting ESC or ctrl-shift-A (Deselect All) does correctly deselect the text box (whether it's in a sublayer or not). But I count on the Layers panel to make my object selections, and so this bug keeps biting me.

   Fire up Illustrator 22.0 or 22.1 and create a new document.

   Select the Text tool and draw a rectangular area. Fill it with placeholder text. Select the Rectangle tool and draw a filled rectangle (non-overlapping, though it doesn't matter).

   Double click some word in the text box and start typing. Then in the Layers panel, click the 'select art' square corresponding to the filled rectangle. The rectangle becomes selected and the text box is deselected and all is good and well.

   Deselect everything, hilight the rectangle and textbox objects in the Layers panel, and "Collect in New Layer". This puts… more

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3. Illustrator 22.1 crashing on MacOS high sierra every time I try and save work

   Hi Adobe tem,

   I have just updated Illustrator to version 22.1 from my creative cloud and it is crashing every time I try and save (both locally and to the server). I am running MAC OS High Sierra 10.13.5

   Will there be a bug fix coming as I have noticed a lot of other people commenting with similar issues.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

4. Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up

   Since the Illustrator CC got updated to 2018 in macOS High Sierra, whenever saving as Adobe PDF, the PDF print settings/job options got all scrambled/mixed up in the 'Save Adobe PDF' dialog.

   These should be sorted alphabetically, but as you can see they're all mixed up. A couple of colleagues are also experiencing this. Is there any way to workaround/fix this issue? See related thread from InDesign - could a startup JSX fix this issue?

   See my original post on the Illustrator users forum: https://forums.adobe.com/message/10419940#

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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Blob brush describes a path, not a form

   Recently, when I use blob brush with my wacom one, it describes a path, not a form. If I use the mouse, blob brush works well. I do not know how can I solve it.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

6. Font drop down doesn't work on CS6 all of the sudden

   I have Windows 10 and Illustrator CS6. Worked great until a couple weeks back.
   The font drop down does not work at all. Not in character map, not in type>fonts.
   I unisntalled Illustrator CS6, Re-downloaded the file from Adobe, re-installed. nothing
   I uninstalled windows 10 updates for 2 months... nothing...
   Please I need this to work!

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. SVG href property exports incorrectly

   When illustrator exports SVGs, it sometimes will use the href property to reference something like an embedded image or gradient from the <defs>, which is reasonable. Docs for the href property here:

   https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/href

   However, safari does not support href yet, and will completely drop the reference, making SVGs widely render incorrectly in safari, up to the latest version. In order to make them work properly, the deprecated xlink:href property must also be used, docs below:

   https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/xlink:href

   All bases can be covered by including both the href and xlink:href properties, until all modern browsers have fully adopted the SVG2 spec.

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   Request to Contact Support  ·  Dirk Schulze responded

   If you should see the issue still, please contact us via email sharewithai (at) adobe dot com.

   Closing due to inactivity.

8. Clipping mask not working

   When I try to create a clipping mask with a photo and a vector shape nothing happens. I draw a circle over the photo and use shortcut Ctrl+7 and absolutely nothing happens.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

9. Text not read when opening EMF file

   I am running Adobe Illustrator CC version 22.1 on Windows. When I open the attached .emf file, the text elements in the file are omitted. You can see what the file should look like by opening it in MS Paint. The expected behavior is for Illustrator to import all elements, including the text.

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10. Dragging a new guide from a rule activates the artboard behind the ruler

    In a document with multiple artboards when I have an active artboard (black outline) and then go to drag a vertical guide from the left ruler, the measurements change and a different artboard gets selected that's running under the rulers. When clicking in the rulers any object, layer or artboard selection needs to be suspended.

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    9 votes

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11. Eraser or Blob Brush tools’ sizes are not adjustable with double-click anymore

    I can't change the dimensions of drawing tools such as the Eraser or Blob Brush tool with double-click anymore and there seems to be no shortcut or any other option to get here, even typing 'eraser' in the help section doesn't show anything.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. Strange Distort Upon Export

    Please see the following thread for the full breakdown: https://forums.adobe.com/message/10450879#10450879

    Stange bug that appears to happen when exporting to JPG and PNG causing the artwork to distort randomly!

    System and Adobe up to date, computer and Illustrator was restarted to no effect and using Macbook Pro 13 inch 2015.

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13. Eraser not making consecutive strokes

    For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but I do usually erase precise areas and rarely they're a square or rectangle.

    For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but… more

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

14. saving ai/pdf file is too slow

    Saving ai or pdf file takes a lot longer than what it supposed to be. This is newly purcahse mackbook pro that I am using and its performance is great with photoshop and other adobe apps. I even untick 'pdf compatible' setting but it won't change a thing.

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15. Edges stay visible when you switch from Selection to Brush tool

    When you hover an object with the Selection tool and then switch to the Brush tool with the shortcut it will keep the edges (hover outlines) over it even if you start drawing somewhere else with the brush.

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16. Fonts will not allow me to print

    using Illustrator 22.1 after upgrading to the newest version I can not print. I get the error can't print illustration. If I convert the type to outlines it will print.

    How can I get it to print.

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    0 comments  ·  Print  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

17. Adobe Color Themes panel becomes blank and unresponsive

    The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

    Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

    I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything. And once the panel is blanked out, there aren't any options to re connect with the color server. Closing the panel and reopening it doesn't fix this, and as mentioned before - only a quit, and reopening of illustrator does.

    Thanks for any thoughts!

    Working in Illustrator 2018 on a Win10 machine with a 4k monitor - often it seems the pc with the 4k monitor is what causes the most issues with the adobe software.

    The panel works as intended for a while, but after working for a while (20 min or so) -The Adobe Color Theme Panel becomes blank after trying to switch between "create" & "explore".

    Closing and restarting Illustrator 2018 fixes this, but that become s big pain to have to keep closing and re-opening all your files just to use the color theme tools.

    I'm not sure if it is caused by the webseach that happens with the "..." elipses dots, but sometimes it seems that it just doesn't find the color website and that is why it doesn't show anything.… more

    4 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. Grouped objects from cloud libraries have ungroup issue

    Hello
    I have observed for some time that i must do ungroup around 2 to 3 times of a group of objects until it will actually ungroup, this is not recent issue i remember it from other updates not sure when it happened or if this is normal.
    Can you fix please?

    2 votes

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19. New document few options

    When opening new document it only gives two options and there is no way to generate a custom template. Windows 10.

    2 votes

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20. Selecting options in panel dropdown menus always activates the item below the menu

    This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
    
    EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu is overlaying a swatch in the swatches panel below. When I click on it, I momentarily see the 80% selection take effect, then immediately my gradient is changed to the swatch BELOW the selection menu.
    
    To be clear: this happens all the time with many menus on many panels. I am not accidentally double clicking my mouse. It happens 100% of the time, makingit impossible to use any of the dropdown menus. My only option is to view the possible optoins then actually type them into the box, OR, pull the panel away from other panels so nothing is below. This appears to be an issue with how the program is processing mouse clicks. It seems to read the click, activate the releavnt menu option, close the menu, then read the mouse click again. There is nothing that I, as a user, can do about it.

    This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
    
    EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu… more

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.