Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8140 results found
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Extrude and bevel
Trying to use 3d/extrude and bevel on a mbp 15 and the computer freezes until I cancel. Is it possible the window is showing beyond my screen? (had it connected to a monitor earlier, but restarted 3 times!)
1 vote -
New text box appearing on clicking in current text box
When you click in a text box with the type tool, it'll create a new text box unless you click on the actual word you want to modify. Or if you are trying to add something to the end of your text and click like a millimeter off the letter, it'll create a new text box.
This is super annoying and I'm not quite sure why this function is necessary. It didn't use to be like this until the last update. Please look at this for the next update for those who use a lot of text in Illustrator.
Thank…
12 votesHi,
Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
We are unable to reproduce this issue in house.Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Is this Issue still happening on your machine on Latest version 23.0.3 ?
2)Can you kindly provide Test File via (File→Package)and open Info Panel & provide some video while repeating steps with which you are facing this issue and share with us.
It will help us to understand your issue more clearly and we can investigate this further.Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail. -
Invisible on a simulated black background
(Illustrator CC5)
When I went to enter some text, The text was invisible, even when I highlighted it1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Object drawing error
When I click and drag to draw an object such as a rectangle or ellipse I get a wild error where Illustrator tries to draw all of the intermediary steps in between. I gives me an unknown error, and if you look in the layers palette you can see that it is actually drawing lots of objects rather than the one I'm intending to draw. I have attached a gif of what is happening.
I've been having issues attaching files to this post. Here is a link to a gif of the issue. https://imgur.com/a/gd7ae
0 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator crashing after latest update
After updating Ai in the desktop app the program crashed on me several times during an afternoon. I worked with the pattern maker tool in one file and manualy in another file. After restarting both Ai and my iMac there is no way to open the files. I get a sign that says "Unable to open drawing". That happens only to the files created after updating. I tried saving as pdf and open the pdf, not working. I tried to open the files on another computer, the same happens. I then placed the pdf in Indesign, saved as a new…
1 vote -
Illustrator 22.1 doesn't store version information in the metadata
In previous versions of Illustrator I could view which version of Illustrator a file was saved as, and the version that created it, in 'Get info' in the Mac finder. For example: 'Version: Saved As v.15 Created by v.22.0.1'. This info now isn't saved with the file as shown on the attached screenshots. For us this was a very useful for checking what version a file had been saved for.
1 vote -
Unselctable and undo glitch
When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.
Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.
Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens…
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Opening Files Problem
Not sure what this message means. It started last week.
I would try to open a file, this warning box would pop up, I would press ok and half of my job is missing. Then i would restart illustrator and try it again. Sometimes it takes me 5 times restarting illustrator to get the files to open correctly.1 vote -
Brush settings revert to older ones
Literally the most illogical system. If you change one part of a brush your customizing it reverts to the older one. Worked with this for a couple years and forgot how disappointing it was. MAKE THE PAINTBRUSH TOOL MORE USER FRIENDLY.
1 vote -
SVG export for screens distorted
Vectors getting quite distorted creating SVGs of logos even with 5 decimal places and no minify. I've had to copy and paste into Sketch then export SVGs from there, not ideal at all.
7 votes -
Problem with snap / smart guides
Illustrator 22.1, Max OSX High Sierra 10.13.3
The smart guides are always a little off, unless I zoom a lot.
For example, when I want to cut a path at an intersection, with CC2018, the cut is always a little off.
It happens with many other actions: moving anchor points, clicking on a path end point to continue drawing, adjusting tangents... the smart guides show the correct point, but the action snaps to something else.
See the example below, where I'm trying to continue that red line.
4 votes -
TorqExtension.aip error
When opening Illustrator CC, I get this error on launch:
"The procedure entry point ?getAvailableLocales@Collator@icu@@SAPEBVLocale@2@AEAH@Z could not be located in the dynamic link library icui18n.dll."
This is followed by an error:
"Error loading plugins.
TorqExtension.aip"Please advise how to resolve these errors..
6 votes -
Colors for child items in Layers panel don’t get updated when a color of their parent layer is changed
If you have a layer twirled open with a custom layer color and you switch to a new layer color the child objects don't change color in the layer panel. They do show up if you twirl up and down the layer contents.
7 votes -
loop glitch
when i draw a loop (or any curved line) with my wacom pen or mouse there is a 50% chance a weird ( I really dont know how to describe it, photos attached) extra color area and if I outline the stroke it stays that way. I just want a regular old stroke to stay the width I chose for it. its very time consuming to go through every loop and tweak it just slightly so the extra stuff goes away.
i'm using illustrator cc 22.1 on an imac 10.13.3 but had the problem before on my old macbook pro…
1 vote -
black screen problem
When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.8 votesThanks for confirming that it is working fine in 23.0.3
I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.Thanks
Anish Kumar
Illustrator Team -
Artwork stops rendering
Issue addressed in the video.
Help me Help me~1 vote -
Computer restarted and I lost all unsaved work in Illustrator
Usually I get some sort of message that tells me I have unsaved work that was recovered but this time I did not. Illustrator wasn't even showing the most recent files to open. Using Illustrator CC version 22.0.1
2 votes -
Illustrator File opens to Work/Learn Screen
I have Illustrator CC and after the most recent update, almost every time I open a file in Illustrator after turning on my computer, it opens the file but the Work/Learn screen is still up.
I can see my file's layers in the layers panel in the bottom right corner but the screen doesn't show it. I can click around and it's saying I'm selecting things but I can't get the Work/Learn screen off so I have to restart Illustrator over and over again until I can get it to work.
5 votes -
Unembed for Black and White Bitmap
Adobe Illustrator 22.1
macOS High Sierra 10.13.3The Unembed button is grayed out for Black & White Bitmap images. The workaround is to Rasterize as Grayscale but this is leading to unexpected results. Parts of my images are disappearing, please fix the bug and add this feature.
12 votes -
Exporting Issue
Whenever I go to export a file, the exported image shows a non existent image/layer that is not in or showing on the document when open.
The first image below shows what I export from illustrator, the second is what I screenshot inside the file, aka what I'm trying to have as the exported image.
If anyone has a solution to this problem, it would be greatly appreciated if you can help out a guy with no ideas on how to fix it.
Thank you
2 votes
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