7490 results found

1. javascript doc.close() after error

   https://forums.adobe.com/message/9853322#9853322
   for details

   When you close the file in the script
   After that, an error (1346458189 ('PARM')) occurs with high probability.
   Closed processing is closed up to what is not closed or can not be closed
   It looks like a bug.

   3 votes

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2. zoom tool?

   did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Cannot delete primary scratch folder dialogue box on quit

   A dialogue box appears on quit saying "Cannot delete primary scratch folder"

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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4. Image Trace Preview doesn't work

   Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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5. After I type text, I can't correct a word. When I click on it it will select a new text box above it. I can only delete the entire text.

   After typing a word/paragraph, I can not delete any part of the word except I can select it and delete the entire word/text box. I just got illustrator a couple of months ago and I have always had a problem with it, but now it doesn't work at all. Help!

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Raghuveer responded

   Hi,
   I am closing the ticket due to lack of response.
   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

   Thanks.

6. Illustrator scales down pasted snagit captures

   Adobe Illustrator CC (2017.1.0.) always scales down pasted snagit captures, which is really annoying. No problems with the same action in PS.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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7. High Sierra drag/drop/copy/paste issues

   Drag/drop/copy/paste lags, doesn't work in Illustrator 21.1.0. Everything (click/drag/copy/copy/paste) is so slow that it doesn't appear to work. Even something as simple as Help/About fails.

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   Request to Contact Support  ·  1 comment  ·  Tools  ·  Delete…  ·  Admin →
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8. Repeat scale

   1. Scale an object NON UNIFORMLY using Scale tool.
   2. Select new object.
   3. Option-click to choose point of scaling and bring up dialog box.
   4. The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.

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   3 votes

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9. Save for web can't save individual art board

   Save for web: I can't export save for web with individual artboard. It's detecting the entire file.

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   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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10. ps import

    ps files do not import correctly into AI. Transparent portions will render as gray. Some portions of the image fail to render at all. For example, this PDF ( from a ps file) will display differently in AI than any PDF viewer with the transparent background as gray.

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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11. Zooming malfunction when switching between windows.

    This occurs when I have multiple documents open in tabs. When I switch between tabs and scroll to zoom, it zooms in the previously opened tab, but not the current one. If I click within the document, then I can start zooming normally again.

    6 votes

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Ctrl key moves canvas in Illustrator rendering Ctrl-Z unusable

    Everytime I press the Ctrl key in Illustrator is moves the canvas right, making me unable to use ctrl-z or any other ctrl command because it defaults to moving the canvas, I'm pretty sure I have the latest version of Illustrator and the problem just started happening when I opened a psd file in it today. Didn't have this issue while using illustrator a few days ago.

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    0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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13. CSS Extraction tool code formatting issues

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through BBEdit or manually clean it up first every time. This would almost be easier to just look at and type out manually to my code editor, if the panels didn't disappear when Illustrator was out of focus.

    .NormalCharacterStyle
    {
    font-family : Trade Gothic;
    font-size : 16px;
    line-height : 37px;
    color : #668082;
    color : rgb(102, 128, 130);
    }

    Is there a file somewhere in which I can at least fix the brackets and spaces and stuff like that? Please?

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through… more

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14. Slow response time

    I have been using a my 2014 Macbook Pro with no problems using Adobe Illustrator. However I recently switched over to a PC i7-6850K CPU and two EVGA 1080 GFX cards. And I find that when I use AI after about 1 hour it starts to seriously lag... getting worse as time goes on. The only way I have been able to temporarily resolve this is to close AI entirely and then re-open the program.

    4 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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15. Illustrator does not change the colour profile of Swathes between open files of different color profiles

    See Case 0189293847.
    "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
    If you close down then open illustrator, it will take and then keep the swatch with that profile.

    Replication of error.

    1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
    2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

    3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
       Tick on:

       • Profile Mismatches
       • Missing Profiles Press OK

    4. Close down Illustrator

    5. Restart Illustrator

    6. Open up the "ProPhoto RGB" file first,
       then open up the "Basic RGB" swatch panel:
       Swatches Window > from the Menu "Open Swatch Library" > "Default Swatches" > "Basic RGB"

    7. Screen grab the "Basic Swatch Menu" and place into MS Office Paint
       You will notice the very saturated Red, Green Cyan and Magenta

    8. Open up the "sRGB" file next
       Note that the "Basic RGB" swatch panel does not change colour.
       Screen grab and paste into Paint and compare.

    9. Now close down Illustrator and repeat the process,
       but this time open up in the opposite order:
       "sRGB" first
       "ProPhoto" second

    You will notice this time that the "Basic RGB" swatch panel is not so saturated,
    and now matches the first file opened "sRGB".
    switching between panels does not change the colour of the "Basic RGB" swatch panel.
    Screen grab the "Basic RGB" swatch panel and paste into paint,
    and compare .. you will notice the change of color.

    The "Basic RGB" swatch panel should change colour as you switch between files that are open.
    It doesn't. This is a bug.

    You can change the "Colour Settings" so that the working space profile is "sRGB":
    Edit>"Colour Settings", and set the Working Space RGB to "sRGB"
    and repeat the stages above and you get the same issue.

    You should not have to shut down illustrator, for the swatches panel to pick up the new colours
    as you switch between open files on the tab.

    See Case 0189293847.
    "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
    If you close down then open illustrator, it will take and then keep the swatch with that profile.

    Replication of error.

    1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
    2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

    3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
       Tick on:

       • Profile Mismatches
       • Missing Profiles Press OK

    4. Close down Illustrator

    5. … more

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    0 comments  ·  Colors, Swatches, Patterns  ·  Edit…  ·  Delete…  ·  Admin →
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16. Outline preview bug

    After updating to the two latest versions of Nvidias Drivers on my laptop Outline Preview does not work at all in Illustrator.
    I tried to reinstall Illustrator, reinstall Nvidia drivers but nothing works.

    The only solution right now is to switch to the integrated graphics Intek HD Graphics 530. But the performance is so much slower with this card :(

    Illustrator version:
    2017.1.0 Release (21.1.0 Release (64-bit)

    Graphics card:
    Nvidia Quadro M1000M

    Nvidia driver version:
    Quadro Desktop / Quadro Notebook Driver Release 384.
    Version: 385.69

    Hardware:
    Dell Precision 5510 laptop

    Platform:
    Windows 10 Enterprise 64 bit

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    75 votes

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    24 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have a confirmation from nvidia that the issue has now been fixed for both GeForce and Quadro. Please update Nvidia GPU drivers to fix this issue.
    Thank you Nvidia

    Adding download links:

    Please get the latest NVIDIA drivers from here: http://www.nvidia.com/Download/index.aspx?lang=en-us

    if you have issues please contact NVIDIA support.

17. Illustrator crashes when using 0 (zero) as first "dash" and second "gap" in stroke menu (Dashed Line)
    5 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

18. Scale not auto highlighting input box

    CC 2015.3 - when you hit S, the value input box is not highlighted like it is with every other tool (move, rotate, etc.)

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The bug is fixed in the latest versions

19. Stop Button not Working

    If I open something but I changed my mind, I see there's a stop button while it's loading, but I can click on that stop button all I want, it doesn't want to stop. What's the point of having a stop button then?

    3 votes

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20. Object Type Indicator doesn't know groups

    Why is it that when a group is selected, the Object Type Indicator doesn’t call it a group?

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