Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8131 results found
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Illustrator crashes for no reason multiples times a day
While using the latest (up to date) version of illustrator CC 2018 on my macbook pro (High Sierra 10.13.1) I get constant crashes on illustrator, forcing me to restart the computer as it freezes and does not recover. These are a few of the instances when this has occured:
- Changing between an Indesign open window and a Illustrator open window/document.
- Zooming in/out.
- Pasting copied objects from another open illustrator project.
- Moving an object inside a canvas.
- Creating new canvas in an open document.
-- and the list goes onI use my mac always connected…
14 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Maintain Width and Height proportions lock button in Properties panel behaves as if locked, while the button is not pressed
The Ai I'm running has this strange bug where upon making a new document the Transform section under the Properties Panel will have the 'Maintain W & H' lock activated; however the icon does not indicate as such. It will show the function as in active.
So every time I were to scale an item with no intention of keeping it's initial proportions, the function will scale it proportionately.
Ai CC 2018
27 votes -
Artboard edge shows behind an object of the same size as the artboard
- CC 22.0.1 (32-bit)
- I'm creating a favicon, I started out at 164 px by 164 px and used Shift + Alt to resize it to 50 px by 50 px. Then I changed the size of the Artboard to 50 px by 50 px.
- I expected everything to line up and look right.
- A small white edge of the Artboard is visible on the right side of the drawing
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Illustrator CC 18 freezing on macOS High Sierra
Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
eyedropper tool
I have never had to ungroup objects to get the eye dropper tool to apply selected attributes to an object. This no longer works without ungrouping objects.
I have never had to ungroup objects to change the color of an object selecting a color from swatches. This no longer works without ungrouping objects.
I have posted a thread with all the screenshots you could ever need and the this appears to be a glitch that needs fixing...really, really bad. The solution to the issue from my thread was to post the problem here.
21 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Holding Alt while dragging an object to copy / duplicate it doesn’t works
I am curious if anyone has ran into the same problem or even knows how to fix this problem.
I am using illustrator 2018 and I can not use the Alt-click-drag method to duplicate.
I can not find out how to fix this issue.6 votes -
Can´t save an open document
Illustrator CC v 21.1.0 (64bit)
When I am working a current, open document and I click Save in the File menu, Illustrator say´s it can´t save because the file is open. Well, obviously it is open, because I am working on it!
I have to Save As... and rename the file, (I usually add the date and time).
This is obvioulsy just a a little bug in the new update. Let me know if I can help.
I attach the message I get.
Actually... Now Illustrator has frozen! So I can´t attach the message.
2 votes -
Properties Panel allows to edit Transform values when there is no selection
The panels still show you properties even if nothing is selected. So you can tweak them all you want, just to notice you’re actually not modifying anything.
If nothing is selected they should be disabled
3 votes -
Shaper tool eraser bug
When I scribble over an extra line with the shaper tool the line disappears. if I copy/paste or move the object, the line reappears. its really frustrating that I cannot copy and paste my drawing and makes the shaper tool useless for me. any way to fix this? I added a photo with the extra lines
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Vectors disappearing
When working on art-boards with a lot of vectors, not all of them show up. It's as if it can't handle working with that many.
4 votes -
PDF does not preserve Illustrator editing capabilities!!
I upgraded two days ago to the new version of Illustrator. I've been saving PDFs with 'Preserve Illustrator Editing Capabilities' for years. Now when I do it, it's flattening the PDFs and not allowing editing as normal. It has totally ruined two of my complex files and I've lost hours of work.
Has anyone else had this problem or know of a fix?
So frustrating!
1 votePlease get in touch with us at support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
CC降存CS3工作區域不見
自升級為CC2018後，將檔案降存為CS3版本後，再開啟CS3版的檔案時，原本的工作區域會只剩下工作區域1，其他都只剩工作區域參考線，這是以前未出現的問題。
1)而後嘗試改回CC2017還是有一樣的問題。
2)CC2018降存CS6並無此問題。4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator crashes when editing a graph column design
Illustrator crashes when editing a column design with the graph tool. Editing a text box that is linked to the data causes an error "Can't edit type." and types a character. Then I try editing the text again causes the previous character to be typed, the current one and the error. Sometimes illustrator crashes when the type turns to a black fill. Also, editing the column design makes the graph transform vertically and horizontally. Attached is an example.
0 votes -
CC 2018 Multiply Blend Mode Incorrect
CC 2018 & Mac Sierra
If you apply multiply blend mode to a path, group that and apply multiply again at the group level, you now get 2x multiply. This is wrong whether you look at this from a process ink or spot color printing.
Omg the uploaded example, I am expecting both left and right sides to be identical to each other, as in versions prior to CC2018.
We often get files from designers who will try to make a color look good on screen, and printing off a color laser printer. You could for example draw 2 overlapping…
8 votesWe could reproduce this issue at our end, following are the findings
1. This issue is reproducible in CPU, GPU Rendering and Print Preview(thumbnail).
2. Reproducible in older versions as well including Illustrator CS6 (not a new break in CC 2018)
3. Works fine in Overprint Preview
4. Works fine in Print & PDFPlease confirm above observation match with the problem reported in this issue
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Can’t use kerning between two characters with Cintiq plugged in
I can’t use the "kerning between two letters" in the Character panel when working on my Imac with Cintiq plugged in. This part of the Character panel is set to "Auto". The pop up with "metric" and "optical" is not showing up. I can kern between two characters manually, but would like to set a whole word to "optical". The bug disappears when I am plugging off my Cintiq and working with the mouse on my Imac. Horrible. Fix this.
1 vote -
.TIF are distorted when placed and rotated in AI
There is a bug in Illustrator 22.0.1 that distorts placed .tif files that are rotated. It is not just a display issue, but actually distorts the placed .tif image when I export my art to all file types. Attached is a before and after screen shot of what I am experiencing, using a bitmap .tif as a texture placed over my vector art. The two .tif files are the same, one just rotated 90°.
3 votes -
All printer functions bugged
Printing no longer works at all in Illustrator v22.0.0. Printing to our HP DesignJet 1100PS fails to pickup color representations as well as alignment. Additionally, printing to a laser cutter driver fails to render thin lines properly. Both of these functions work if exported to PDF, then printed from outside of Illustrator
1 vote -
Tools panel always in 2 colmun mode
Whenever I start Illustrator the Tools Panel is always in 2 columns mode, regardless of how it was when I last closed the application. I much prefer the 1 column mode so I have to change it every time.
Strangely this bug no longer happens if the "Show the Start Workspace when no documents are open" is enabled. Trouble is, I want it disabled that since makes Illustrator start faster.
4 votes -
Saving PDF Security override by gmail
Dear sir or madam,
I've noticed as i saved PDF in CS6 to send to a Client and i used password protection with no permissions (printing, copying....)
And the thing is, if you open the email att. in this case My protected PDF in gmail preview - you can print it with no problems. And if you print to a PDF file, you get the same PD minus the Password protection.
I think this could be a big issue.
So i see google's gmail now as an easy fool proof password hack tool.
hope i helped somehow with this.
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks
Anish Kumar
Illustrator Team -
Wacom Cintiq major problem
Wacom Cintiq and Illustrator 22.0.1 doesn't work. Cintiq cursor is stopping to respond after 2 seconds. In other apps it works without problem. Issue appeared after latest update.
Wacom drivers are up to date5 votes
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