Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7781 results found
-
FILE Corruption - Illustrator will not open AI files. Adobe CC/Windows 10.
just trying to open AI files to work in ILLUSTRATOR. POS won't open. After reboot, won't open. How was the subscription model supposed to be better?
3 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Eye Dropper tool color is off
When you use the eye dropper tool on either images or vectors the shade is off and not exactly the same like it was https://www.screencast.com/t/bI7aJSdwB
3 votes -
Appearance pallet, 2 top stacks always expand, after use Type Tool
Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions
Steps:
1. Open Illustrator, new document
2. Open Appearance Palette (Shift+F6)
3. Collapse all stacks in Appearance Palette (if they expanded)
4. Choose Type Tool
5. Use Type Tool in any place of document
6. ESC and Click any place of documentExpected result:
Appearance Palette Stacks remain minimized (folded)Actual result:
2 top Appearance Palette Stacks are expand (unfolded)2 votes -
Can't save color themes even when signed in
I'm trying to save a color theme but when I mouse over "Save" it says "You must sign to save color themes" even though I am already signed in according to the Help drop down menu. As a result I can't save any color themes. I'm using the 1 week trial version of Adobe Illustrator called Adobe Illustrator CC Tryout 2017.1.0 Release.
1 vote -
Zoom artefact
Illustrator 21.1.0
When I use a very high zoom (25 500 %), paths appear distorded or even disappear.
It happens when GPU rendering is off as well as when it's on.
3 votes -
High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics
Illustrator 21.1.0 has issues with GPU rendering in the latest High Sierra public betas:
Paths will appear jagged and generally do not display correctly.
Altering the zoom level affects these artefacts.
Switching off GPU rendering altogether fixes the issue but this way, performance is obviously affected.
Additional Note: Works correctly in CMYK document.
-
AI_2018_CC.png 39 KB -
Screen_Shot_2018-02-28_at_7.46.38_PM.png 419 KB -
Screen_Shot_2018-02-28_at_7.39.44_PM.png 1934 KB -
Bug_Error.mov 4356 KB -
Captura_de_pantalla_2018-01-16_a_las_10.53.56.png 12 KB -
Captura_de_pantalla_2018-01-16_a_las_10.53.41.png 14 KB -
Screen_Shot_2018-01-10_at_8.32.52_am.png 479 KB -
Screen_Shot_2017-12-30_at_4.50.20_PM.png 1155 KB -
Logo_problem.ai 384 KB -
Screen_Shot_2017-12-19_at_15.23.06.png 362 KB -
Screen_Shot_2017-12-08_at_10.32.01_PM.png 658 KB -
Screen_Shot_2017-12-08_at_10.31.57_PM.png 568 KB -
Screen_Shot_2017-12-08_at_10.31.50_PM.png 614 KB -
Untitled-2.ai 1618 KB -
Screen_Shot_2017-11-27_at_10.45.11_AM.png 862 KB -
Screen_Shot_2017-11-13_at_12.47.27_PM.png 188 KB -
Screen_Shot_2017-11-10_at_11.47.47.png 164 KB -
Screen_Shot_2017-11-01_at_09.14.56.png 322 KB -
Screen_Shot_2017-10-25_at_19.30.32.png 441 KB -
Screen_Shot_2017-10-09_at_8.00.22_PM.png 777 KB -
Screen_Shot_2017-10-09_at_8.00.16_PM.png 1122 KB -
Screen_Shot_2017-10-03_at_9.08.53_PM.png 422 KB -
system_information.png 282 KB -
Illustrator_information.png 294 KB -
Screen_Shot_2017-09-18_at_7.16.12_PM.png 266 KB -
Screen_Shot_2017-09-15_at_1.35.45_PM.png 16 KB -
Screen_Shot_2017-09-15_at_1.35.34_PM.png 18 KB -
Screenshot_2017-08-03_09.21.02.png 33 KB
389 votesthe issue has been resolved by Appple in macOSX 10.13.4
Please upgrade to resolve the issue -
-
Bounding Box Persistence while traversing history: failure mode
Hello, this is a very light bug that has been pestering me.
I'm running Ai CC 21.1.0Bug Summary:
While traversing the Ai history using (Cmd+z and Shift+Cmd+z) the bounding box loses track of which elements are being manipulated between the different states. This may depend on number of elements, which will then point to performance limitations but I am running on a 2016 MacBook Pro, 16 GB Memory, 2.7 GHz i7 processor, Radeon Pro 455 and Intel HD Graphics 530 1536 MB for graphics.Steps to Reproduce:
1. Take a mixed sample of marks, shapes, type.
2. Make unique…12 votes -
USB iPhone tether connection causes bugs in AI CC 2017 Layers panel
When a USB connection is made to iPhone for internet tethering, Illustrator CC 2017 Layers panel:
Won't allow toggling the lock or eye icons unless clicked several times each.
Won't allow slide up and down the locks or eyes to lock/unlock or show/unshow everything.
Won't allow naming a layer unless done from options.
Won't allow dragging square of an object from one layer to another.
All resolve upon disconnecting the USB iPhone internet tethering connection.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Mohit Agarwal | Lead Software Engineer – Illustrator -
"Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB
Illustrator 21.1.0
1. Created text or other items in an RGB AI doc.
2. Add to CC library via drag and drop.
3. Open CMYK AI doc
4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).Expected result: RGB items converted to CMYK
Actual result: CMYK doc converted to RGB
17 votesHi,
We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#CheckforupdatesWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Libraries panel not loading. Signed in but Creative Cloud Library saying signed out!
Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"
31 votesPlease get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Large Amounts of Text overrun text area, disregard justification
I'm using Illustrator CC (2017).
I am creating a 6'x4' poster, where a single text box holds the entire text of the Bible (~730,000 words) as a single string of text (regular spaces between words, but no paragraph returns) in Helvetica Neue Lt Std, 107 Extra Bold Condensed, 3 pt size with 2.7 pt leading, all caps, full justification, default hyphenation. I am using a text wrap around a compound object with a transparent fill to create a negative space in the midst of this text block (in my case, that compound object is text converted to a shape, so…9 votesThanks for reporting this bug Illustrator Team really appreciate this.
We are able to reproduce this issue in house and we are investigating it . -
Right Click does not work
This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!
6 votesHi,
Sorry for the inconvenience caused. Can you please share you monitor details. Are using a 4 k machine? On which version of Illustrator are you working on now? Please share this details it may help us to reproduce the issue .
-
Selection tolerance does not apply for selecting handles and is broken for points
Selection tolerance does not work for handles selection. You need to be very precise to select them. When smart guides are on, it works, but not when they are off.. For my type of work it's better to work without smart guides.
117 votes -
Illustrator stops working and closes
This is simple enough, and I'm sure I'm not the only one this happens to, but this has been happening for years, every time I get started I do about an hour of work then its complains it has stopped working and closes! No save option, no autosave, no back up, nothing!
A very simple way to fix this, have an autosave!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Self-moving object down
Automatically moveing the selected object down while holding, or quickly press several times the shortcut ctrl -
1 vote -
Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
Can't
I get a an error message every time i log into AI. Then on top of it the program is not saving my workspaces. It drives me crazy to have to open Tools, Controls, Swatches, Layers, etc every time I start. Please help me out.
1 voteWe are closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Unintelligible editing of objects with multiple fill and clipping path modes.
- Ai 21.1.0 Disappearing of additional filling in the mode clipping path. Clipping path und disappearing more fill in appearance object. In the attachment file with the example.
Preview:
1. screenschot - https://cl.ly/1g2Y3o281I13
2. video - https://cl.ly/3D28070l060S
3. ai file - https://cl.ly/2A2K2D2Z2E0fBest Regards.
2 votes -
Layer panel not working with document multiple windows
Hi, I have the AI latest release (21.1.0) and I'm facing an issue with multiple windows on two different screens of the same project.
The layers panel is not responding when I want to open a layer tree, block and hide/show.I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.
I try to explain what I'm doing:
1. Open an empty New Document
2. Add two new layers
3. Draw something on every layer
4. Duplicate the window going to Window > New Window (I want to…12 votesThis issue is fixed in 23.0.
If it is still reproducible, please drop an email to sharewithai@adobe.com with this user thread link.Thanks
Anish Kumar
Illustrator Team -
Drop down menus stop working
Drop down menus will stop working at random. For example, the weight menu under the character panel will not drop down. However, if for example I have my font set to "Black", although I cannot use the drop down menu, I can select the word "Black" and type "Bold" and it will switch the font to bold.
This happens with various menus throughout the software. I have not been able to fix it. Even after quitting the program and restarting my computer the issues persists.
6 votes
.png){kind=link}
- Don't see your idea?