Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8115 results found
-
copying graphs from Excel
It stopped pasting copied graphs from excel. The message is 'The operation cannot complete becaues of an unknown error.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
All Dialog Boxes Open Behind App
This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops up and you try to…
4 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Can only open 1 Ai file at a time
Can only open one Ai file at a time. If current Ai file open is open in Illustrator and you try to open another file concurrently through all means, it will not open. The only way around this is to open each file in a different version of Illustrator, or completely close Ai to open the new file.
3 votes -
181 votes
-
ブラックの色をドラッグ＆ドロップで選ぶとBK100の色がリッチブラックになる
塗り（または線）を画像のように下のブラックを選択するところからドラッグ＆ドロップで選ぶとBK100がリッチブラックになってしまった。 ドラッグ＆ドロップではなく、クリックで色を選ぶとBK100になる。スウォッチの中に入っているブラックからドラッグ＆ドロップで選ぶとBK100になる。これはCS6の時からある バグです。
9 votes -
Gestures Broken
Gestures (e.g. pinch to zoom, two finger panning) don't work in Illustrator for me anymore. They used to work just fine on both my Wacom tablet and laptop's touchpad, but now don't work for either. They work in Photoshop, just not Illustrator, so I'm not sure if it's an option that's been deselected or an actual bug, but I can't find the option if so. I can usually scroll vertically, pinch to zoom sometimes scrolls horizontally instead, and I can't use gestures to actually zoom at all.
OS: Windows 10
Version: Illustrator 201738 votesI am glad to update that this issue was fixed in 23.0.5 release.
Thank you for all the feedback.
-
Sketch Svg
Illustrator crashes when opening svg files from sketch.
1 voteClosing due to lack of response. Please contact Adobe support if the issue still persists.
-
no resize handles
My Selection tool does not show the resize handles anymore- this is making it nearly impossible to design easily- I have to measure and assign all aspects if it isnt sized right the first go. I have tried everything to fix it and I need it for school
17 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Adobe illustrator CC 2017 Stoped working
Adobe illustrator CC 2017 stopped working,
when trying to open exsisting files or create new files in adobe illustratior cc 2017
it comes up with error -a problem caused the program to stop working
correctly. window will close the program and
notify you if a solution is available.2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Overprint test error bug
- Create a text box, on a colour background.
- Make some of the text a colour, some black.
The black does not overprint, it reverses ("knocks") out of other text in the same box reverses out (becuase it's colour or white).
If you fix this by making the black text multiply, on reopening the file, it has reverted to reversing out.
4 votes -
Shadows Render as Boxes on Re-Open
Illustrator 21.1.0 shadow effects render out as boxes on re-open. Effect is lost and cannot be recovered.
1 vote -
3D omits fill when rendering objects
3D habitually doesn't render objects properly - typically by missing off the fill. Here's a simple example attached.
1 vote -
javascript doc.close() after error
https://forums.adobe.com/message/9853322#9853322
for detailsWhen you close the file in the script
After that, an error (1346458189 ('PARM')) occurs with high probability.
Closed processing is closed up to what is not closed or can not be closed
It looks like a bug.3 votes -
zoom tool?
did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Cannot delete primary scratch folder dialogue box on quit
A dialogue box appears on quit saying "Cannot delete primary scratch folder"
1 vote -
Image Trace Preview doesn't work
Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.
5 votes -
After I type text, I can't correct a word. When I click on it it will select a new text box above it. I can only delete the entire text.
After typing a word/paragraph, I can not delete any part of the word except I can select it and delete the entire word/text box. I just got illustrator a couple of months ago and I have always had a problem with it, but now it doesn't work at all. Help!
2 votesHi,
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.Thanks.
-
Illustrator scales down pasted snagit captures
Adobe Illustrator CC (2017.1.0.) always scales down pasted snagit captures, which is really annoying. No problems with the same action in PS.
1 vote -
High Sierra drag/drop/copy/paste issues
Drag/drop/copy/paste lags, doesn't work in Illustrator 21.1.0. Everything (click/drag/copy/copy/paste) is so slow that it doesn't appear to work. Even something as simple as Help/About fails.
4 votes -
Repeat scale
- Scale an object NON UNIFORMLY using Scale tool.
- Select new object.
- Option-click to choose point of scaling and bring up dialog box.
- The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.
3 votes
- Don't see your idea?