8146 results found

1. Not enough memory

   Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it often crashes AI. I put performance ahead of new features. There are so many vector programmes out there that work so much faster than Ai. There must be a fix as something is definitely seriously wrong here.

   Have issues with CC 2017 (latest version) not being able to action things as not enough memory. Seems to be that 2GB limit that Ai imposes as my system has 64GB installed with at least 40GB free to use. The programme is also incredibly slow with anything complex. I reinstalled CS6 version, and that works faultlessly and fast with the same files, with no hesitation at all! It's at least 20x times faster than current Ai. I'm on a powerful Mac Pro with Sierra 10.12.6 and an NVIDIA 4GB GTX 970 graphics card. I have disabled GPU use as it… more

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   4 votes

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   Request to Contact Support  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. Illustrator splash stays always on top

   This really goes for any Adobe program but the programs always pop to the top of all of my windows which drives me crazy. I hate when I'm trying to multi-task only to have the Progress window pop up in the middle of my view. Or worse when the program Window itself jumps to the front. I use this software in a professional setting so I'm always working on something else when my files are loading. Please stop forcing the program and progress bars to the front of all open windows.

   10 votes

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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3. Can't see anchor point and handles of paths after breaking link to symbol.

   1. Version 21.1.0
   2. Draw the circle or any other simple shape, convert it to symbol then break link to symbol. Choose Direct selection tool and click on any anchor point. As result you will not see the handles of any point. The handles are shown only in isolation mode or outline mode but not in basic prewiew mode.

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   9 votes

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   6 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
   Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Illustrator will not open file

   I was working on an illustration and Illustrator locked up, kicked me out and when I went back in it said it could not open my file.

   1 vote

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Pathfinder accuracy, bloated file sizes, interface changes

   Pathfinder does not function properly in Illustrator CC2017 on my 4 GHz i7 (late 2015) iMac OSX 10.11.16; AMD Radeon R9 M395 2048 MB, forcing me to fall back and work in old Illustrator CS6.

   When I divide two shapes or paths (particularly curves, ellipes etc), the anchor points sometimes move, and paths (curves, angles etc) change. Very sloppy, "kind-of, sort-of" results, with an absolute lack or precision.

   CS6 and earlier versions did not have this problem. It is intermittent and unpredictable, but troublesome enough as to render CC 2017 unusable and made me have to revert to using CS6 to finish project.

   File size: I am noticing that relartively simple vector that would have been a few KB, maybe a couple hundred KB, are frequently saving at 1 or more MB.

   Why are the files so large?

   I called this in today, but the level 1 customer support person wasn't very helpful, and Indian accent didn't improve the situation.

   I am also having numerous problems with changes in basic interface between CS6 and CC 2017.

   The overall effect being that, functionally, CC 2017 is a substantial downgrade from CS6.

   Are there any good intros or primers on transitioning and dealing with interface changes?

   Pathfinder does not function properly in Illustrator CC2017 on my 4 GHz i7 (late 2015) iMac OSX 10.11.16; AMD Radeon R9 M395 2048 MB, forcing me to fall back and work in old Illustrator CS6.

   When I divide two shapes or paths (particularly curves, ellipes etc), the anchor points sometimes move, and paths (curves, angles etc) change. Very sloppy, "kind-of, sort-of" results, with an absolute lack or precision.

   CS6 and earlier versions did not have this problem. It is intermittent and unpredictable, but troublesome enough as to render CC 2017 unusable and made me have to revert to using CS6… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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6. New document (File > New) window / dialog is blank / black / gray / empty

   I am not able to create a new document, the dialog is blank

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   78 votes

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   68 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We are not hearing this anymore in recent times, marking this one as Resolved.

   If you are still facing this issue, please add a comment.

7. Exporting SVG 1.2 Tiny gives a metadata / namespaces error

   I use Illustrator CC 2017 21.1.0.
   When exporting an Illustrator document to SVG 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:
   
<!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg [
<!ENTITY ns_extend "http://ns.adobe.com/Extensibility/1.0/">
<!ENTITY ns_ai "http://ns.adobe.com/AdobeIllustrator/10.0/">
<!ENTITY ns_graphs "http://ns.adobe.com/Graphs/1.0/">
<!ENTITY ns_vars "http://ns.adobe.com/Variables/1.0/">
<!ENTITY ns_imrep "http://ns.adobe.com/ImageReplacement/1.0/">
<!ENTITY ns_sfw "http://ns.adobe.com/SaveForWeb/1.0/">
<!ENTITY ns_custom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
<!ENTITY ns_adobe_xpath "http://ns.adobe.com/XPath/1.0/">
]>


   I have exported with the following settings in Illustrator, see attachment2.

   Look forward to hear from you.
   Regards,
   Ed Boon
   Visioned.net

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   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   Thanks
   Anish Kumar
   Illustrator Team

8. Expanded Objects have missing Corner Widgets

   1. Problem occurs in all versions of Illustrator 21.x.x and 22.x.x

   2. When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others.

   3. All corners should have Corner Widgets.

   4. When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others. I don't understand why when I expand a rectangle I get a new rectangle with 3 corners that have Corner Widgets but the 4th corner doesn't have a Corner Widget - how can it be that it works correctly for some corners but not others?! It seems incredible that such a simple and common operation doesn't work correctly.

   1. Problem occurs in all versions of Illustrator 21.x.x and 22.x.x

   2. When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others.

   3. All corners should have Corner Widgets.

   4. When an Object with a non-simple Appearance is Expanded the resulting shapes have Corner Widgets created for some of the corners but not for others. I don't understand why when I expand a rectangle I get a new rectangle with 3 corners that have Corner Widgets but the 4th corner doesn't have a Corner Widget - how can it… more

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   17 votes

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   5 comments  ·  Strokes  ·  Delete…  ·  Admin →
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9. Some shortcut keys is not working well

   Some of the shortcut keys is not working well when drag file from computer to illustrator.

   3 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. GPU Performance stops working when enabled

    Illustrator 21.1.0 (64-bit)

    GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. User Guide Correction - Broken Links

    The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
    Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
    which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would be greatly appreciated :) Thanks!

    The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
    Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
    which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would… more

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    Completed (Comments Open)  ·  0 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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12. Could not read file because the plug-in did not understand this file

    Not sure what is happening. I was able to open files before but now I receive a message

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    15 votes

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    19 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Document recovery is now built inside Illustrator to recover incomplete/corrupt documents. Illustrator first tries to fix and open the native Illustrator document, if that fails then the PDF part of the document is recovered if it is available. Illustrator shows message to the user if any of the above attempts fails to recover the document.

13. CC Libraries ghost panel

    System Windows 7 PC (newest updates)
    Adobe Illustrator CC 2017 (newest update)
    1. Open CC Libraries (Window Menu or Icon).
    2. Open CC Libraries without any issues.
    3. The CC Library appears on the left side too and when you hover over this area it removes the panel step by step (the original Panel on the right works normal, the panel that appears on the left is just an "image" bug, I don't know.)
    I uploaded a screenshot what happen when I click on the CC Libraries Icon.

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    1 vote

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    2 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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14. Blob Brush changes size after undo operation

    1. Illustrator CC 2017.1.0

    3. I Select blob brush on 2pt.

    4. Draw a bit with it

    5. Hit undo and the blob brush suddenly changes to a much larger size even though it says 2pt in the menu

    6. The only way to get it back is to go to Blob brush menu, select 1pt hit ok, then go back to blob brush menu and select 2pt again.

    7. I expect that when I hit undo the blob brush will stay the correct size

    8. It changes size every time I hit undo

    71 votes

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    56 comments  ·  Brushes  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. [PARM] error?

    I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

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    5 votes

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    6 comments  ·  Other...  ·  Delete…  ·  Admin →
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16. Text in Old Jazz and Blues template is not concentric

    Your recent Free template "Old Jazz and Blues" obviously is a poor design because the text on line pieces are not concentric, which presumably is what the artist intended. This free template is consequently quite useless for a professional designer.

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    1 vote

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    0 comments  ·  Learning and Help  ·  Delete…  ·  Admin →
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17. Illustrator shows spinning circle

    Log files for https://forums.adobe.com/message/9783760#9783760 (now at https://community.adobe.com/t5/illustrator-discussions/illustrator-shows-spinning-circle-tried-everything/m-p/9339896)

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    1 vote

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    Resolved (Comments Open)  ·  1 comment  ·  Performance  ·  Delete…  ·  Admin →
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18. Node.js: Server-side Javascript has stopped working Windows is checking for a solution to the problem

    I went online to and followed the steps in Control Panel under Programs and Features. And the javascript message continues to pop up. Please advise

    3 votes

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    Resolved (Comments Open)  ·  6 comments  ·  Performance  ·  Delete…  ·  Admin →
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19. AI CC2017 has flatten my work file into an image automatically

    1. Illustrator 21.1.0

    2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

    I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

    But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file A still working fine.

    I tried copy file A to file C (new document file).....the result is even weird. Some group in layers has flatten, but some are not.

    I use the same save/ export steps like CS5. I didn't touch any setting in save dialogue. I was not able to figure out why it flatten when I close the file.

    1. I should be able to amend the AI CC, the software shouldn't flatten it automatically. It caused me into a big trouble.

    2. AI CC flatten my paths, groups, layers....randomly.

    1. Illustrator 21.1.0

    2. I use a lot of paths and layers to create effects in AI, once done I saved it. When i reopen it to edit some features, I was shocked that it flatten all my paths into an image! Nothing I can do but re-do it, painful experience!!

    I re-do (painfully), saved, reopen.....it works fine. I used that AI file to do adaptation, by copy the whole layers (file A) and paste to other AI file art board (file B).

    But when I reopen file B to further edit, file B has turn into a flatten image....again. Luckily file… more

    4 votes

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    7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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20. New document dialog doesn't provide default values

    When in Illustrator, I typically use ctrl-n, then hit enter to automatically open a new document.

    However, the new document dialog as of Illustrator 2017.1.0 doesn't have default values filled when the dialog opens, and one is forced to pick the type of document one wants to create, from web, mobile, print, etc. instead of just hitting the "enter" key and changing these settings later.

    In other words, you are complicating the flow of creating new documents.

    1 vote

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi Phillipe,
    Please accept my sincere apology for the inconvenience. New document dialog in new version shows the last used profile as default selection.
    If you are still facing issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here