I am not able to create a new document, the dialog is blank
I am not able to create a new document, the dialog is blank
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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adobeG commented
Go to Preferences > General > Check 'Use legacy "File New" interface'. And all is well again. Hope this helps.
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adobeG commented
same error on version24.3, the error still exists.
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René commented
yo actualice a la versión 24.3.0 y me sale ese error cuando no estaba asi
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Anonymous commented
I can only use a template if I will open a new document. I don't have the possibility to create a new document using presets
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dtk commented
I encountered the same problem. After updating to 24.2.1, "New Document" still does not work properly, I can only use the old version of "New Document"
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Jamie commented
Nah, I'm good. I just turned off the home screen. Turns out I don't miss it at all.
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Anonymous commented
AMD E-350 with Radeon HD 6310M, 8gb, windown 10, illustrator 24.2
The same happens to me, the screen goes black and I have to use a template and modify the artboard.
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Anonymous commented
In Illustrator 24.2 when creating a new document and you select create new you are getting a blank screen.
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Anonymous commented
This issue started as soon as Illustrator was updated to version 24.2, basically when working o a document, and you save it and close it, you try to create a new document, but there is no dialog for the new document.
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Darcy commented
I'm having various issues along these lines with Illustrator 24.1.3
For example - right now I have one .ai document open. I open a second document and the tab appears, and when I click the tab the layers panel changes to show the layers of the second document, but the work area still displays the first document I have open. From there I hit the 'home' button to see what would happen, and I just got a whole screen of blank areas like what you have here in your screenshot.
Getting really annoying.
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Anonymous commented
I tried to open a new doc in Illustrator and get a blank window! Have tried different ways to restore but to no avail.
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Anonymous commented
I'm having a similar issue. About 8 to 10 times a day... when I ether open a file or create a new one - Illustrator blanks out. See screen shot I just took of it happening. I'm on a 2019 iMac - running illustrator 2020. Oh and the only way to clear the problem is to quit and restart illustrator. This is about the 15th bug I've reported on this 2020 update... I've never seen such garbage - been using this program since illustrator 3 in the mid 1990s.
Guys!!! Get it together!!! -
Jamie commented
When I launch the program the Home Screen appears, and my recently opened files are displayed.
When I click on one of the recently opened files, the Home Screen closes (as it should), the file opens (as it should), but then a second, blank Home Screen appears (as it absolutely should not).The only way to close it is to manually click the 'x' button (clicking off the blank Home Screen doesn't do it).
NOTE: Opening a file any other way than from the Home Screen does *not* produce the same problem. The Home Screen disappears (as it should), and doesn't reopen.
OS - High Sierra 10.13.6
Illustrator CC 24.1 (and all versions since I started using CC in the last 6 months) -
Amanda commented
Mac OS 10.14.3. I try to create a new document, several different ways. Each time I get an error message: An unknown error has occurred. I click okay to dismiss it and get the error again. I dismiss that and get an error that says : Can't create a new illustration. The command was cancelled.
This is not an idea, it's a bug.
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Laura commented
Having the same issue. When I try to create a new document, the dialogue box is blank
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GToledo commented
Having the same issue...
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Anonymous commented
I am having this same issue.
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TJ commented
How could it be that I can not make a new document?! I select and nothing happens. I have uninstalled and reinstalled the software. Using Windows 10, Abobe CC 2017. No phone or chat support available! Help! I pay and can't use. I pay so I can use...