Pasted/Embedded Images are disappearing
- 22.0.1 on MacOS 10.13.3
- Illustrator closes either through my action or an unexpected crash
- I expect all of the embedded files I've been working with to display on the canvas
- A handful of the images will appear, but almost everything that has been linked (then embedded) or pasted into the file only appears as an empty bounding box. The images will only reappear if I use the link panel to hunt for each file and place it again. 40 minutes into this, I don't even know if I'll be able to fix all of the images that I pasted into the file.
- I've attached a pic of the empty frame along with the links panel
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.
When this issue occur please share the AID file with us without closing illustrator.
1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\
Kindly share the above with us in a Zip file at firstname.lastname@example.org. Please mention the title of this issue as the subject of the mail.
Marcel Kowalczyk commented
No solution yet? Man, I love Adobe!
Felipe Blanco commented
Most annoying error ever happening to me. Need a response!!!
camila jimenez commented
THIS JUST HAPPENED TO ME TOO! We need a solution, I just lost a bunch of photos from my file I´ve been working on for 2 weeks....please help!
This happens to me all the time. Also, i just embedded an image that i cropped in illustrator and now it has no name, and that is disturbing as well. WHY IS THIS CASE CLOSED? WHERE IS THE SOLUTION?
Hi, this has just happened to me. Does anyone have a solution?
This has happened to me three times in a row. All my figures I have created and embedded and all the pictures are gone. Some text is gone as well! I would love to know how to recover them if possible...
Rob Johnson commented
I have to say since Adobe went into the cloud the products have been rubbish!!! Constant issues with their programs crashing or loosing data. If we have an Adobe app open it runs sooooo slow it's a joke. Go back to allowing s to have the software on our machines. It just worked
Sorry if this is obvious but this happens to me when I have finished a document and then move/clean up desk top of delete the original images. If you open with google chrome though they are still there. I'd love to know a way of solving this, as I don't want to keep all of the original images once the artwork is done.
Same issue happening with me, plus I can't share the AID files as Windows won't let me add to zip, copy/paste or attach directly (see attached pic).
Just has a support rep spend an hour troubleshooting through all the steps I'd already described as having done. This issue has caused so much wasted time for what looks like quite a few people.
HOT TIP - UPDATE!
I have an Adobe Illustrator file where my embedded layers have disappeared. I decided to abandon Illustrator and use Affinity Designer - It opened my Illustrator file and ALL the layers were there, including the missing embedded files.
So, to reitterate, if you have an Illustrator file where your embedded layers are missing and you have no oither way of reinstating them, simlpy open the document using Affinity Designer.
24th May 2021. Embedded images are missing inside my Illustrator files. I placed the images into a layer and hit the EMBED option. I've come back a week later to use the illustrator file and the embedded images are missing.
This just happened to me too! Any updates please?
same problem still keeps happening. MacOS 11.3. Pasted images are gone after an unexpected crash. Left only a blank frame of each image, or can say the images turn into completely transparent.
Khalil Chikh commented
I have Adobe Illustrator version 25.0.1
I am having the same problem, after crash, recovery file opened but all linked images are missing and embedded.
Embedded images came without names so I have to wast more than an hour to get them one by one.
it is a big problem, recovery file is useless, I better save manually every 5 minutes than going thru this headache.
Was this resolved? I am having the same issue. Every time lI try to embed an image, it disappears.
I was able to recover the images by creating a new layer and then dragging the "invisible" images to the new layer by selecting them in the layout, and moving them up using the layers palette. Worked for me.
Has anyone had a solution provided for this issue???
I am having similar issue. How do i resolve it? I have a huge file and lost many pictures. Its about 40 hours of work. Please help
This just happens to me, I am just about to go to print the doc. Now everything is gone, it's 50 pages with lost of images. I spend 5 days to do it. And we have no solution?
Alex Lamontagne commented
Why was this ticket closed. Was the solution fixed elsewhere?