AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object

Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.

12 votes

Patty shared this idea · Aug 30, 2018 · Report… · Admin →

Completed (Comments Open) ·

AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded · Aug 22, 2019

I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

Thank you for all the feedback. Keep it coming!

Show previous admin responses (4)

Done (In Beta) ·

Ashutosh Chaturvedi responded · Jul 4, 2019

Hello,

Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.

Under Review ·

AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded · Jun 25, 2019

Gentle Reminder:

Hi All,

With the single file attached with this thread we are able to isolate this issue at our end & currently are working on it. This issue is with the effect STROKE OFFSET applied on a STRAY anchor point (anchor point without FILL & STROKE). I am changing the User Voice thread title accordingly.

Is it possible for you to share your files with which you are observing the PARM error so that we can verify that if they are similar to the attached issue or different. We need to create another thread if they are different.

You can share the file with us at:
sharewithai@adobe.com

Thanks & Regards,
Raghuveer Singh
Illustrator Team

Under Review ·

AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded · Jun 14, 2019

Hi All,

With the single file attached with this thread we are able to isolate this issue at our end & currently are working on it.

Is it possible for you to share your files with which you are observing the PARM error so that we can verify that if they are similar to the attached issue or different.

You can share the file with us at:
rbhunwalATTHERATEadobeDOTcom

Thanks & Regards,
Raghuveer Singh
Illustrator Team

Added To Backlog ·

Anish Kumar responded · Apr 16, 2019

Thank you for reporting the issue. We have added the issue to our backlog

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Winter Bird commented · June 24, 2019 7:55 PM · Report

Just got this issue on two different computers. They both seem to happen when I am trying to split a circle into 12 even pieces. Using Pathfinder: Divide.
It causes Illustrator to give me this error:

"Operation cannot complete because of an unknown error. [PARM]"
… And it is followed by the next error message:
"An error occurred while processing the appearance of an object."

I can choose "OK" to both of these messages but from this point, the object (circle) is "broken" and keep giving me the same error when want to edit it.

– Illustrator 2019 v 23.0.4
– Apple Mac Pro with MacOS Mojave v 10.14.5

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Gavin Greco commented · June 13, 2019 11:37 PM · Report

I am getting these same errors every time I open up certain files. The app immediately becomes unresponsive and I have to force quit to even close it. It doesn't even open up a crash report dialog afterwards.

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Elliott commented · May 2, 2019 7:01 AM · Report

Update: File was previously saved to CC, but I saved it to my desktop and now when I open it from there I get no error.

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Elliott commented · May 2, 2019 6:56 AM · Report

Just started getting this error on a file I work on both at work and at home. So far the problem is only at home but I will see tomorrow when I return to work. It happens upon opening the file, and it happens when I select a group and try to center to artboard both vertically and horizontally.

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Meredith commented · May 2, 2019 12:16 AM · Report

Same problem.

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Rae Friedman commented · March 26, 2019 8:49 PM · Report

I have also been having this problem since March 20th, 2019. I have tried restarted my computer, restarted illustrator and updating/reinstalling the program.

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seak commented · March 24, 2019 8:36 AM · Report

How to fix it?
http://albestspec.com

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Suki Tong commented · March 21, 2019 9:28 AM · Report

I am having the same problem~~

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Magnanelli Design commented · March 21, 2019 6:56 AM · Report

I started having the same problem today. Just trying to copy and paste an object.

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Rickson Gueco commented · March 15, 2019 8:45 PM · Report

is this connected to temp files? because my system started to have this issue since the temp files got erased

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Anonymous commented · March 12, 2019 9:02 PM · Report

me too, when I try to extract my work as .png, I get this message.

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Anthony commented · March 5, 2019 5:32 AM · Report

I am having the same issue on windows 10, so it is not strictly a Mac issue. I am simply attempting a halftone effect on a large gradient (151"x180"). That is all I am doing; nothing else.

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David Jouppi commented · February 26, 2019 4:31 AM · Report

Also getting this error.

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Anonymous commented · February 20, 2019 7:42 PM · Report

You are good at asking money to sent but not at fixing problems. Using illustrator for years not need new things not need updates. First make sure it works without problem before publishing it!!!!

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Anonymous commented · February 12, 2019 12:29 AM · Report

Any fixes for this yet?

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Dan commented · January 23, 2019 8:39 PM · Report

Having this same issue in CC2019.

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Sye Robertson commented · September 26, 2018 7:08 AM · Report

I'm managed to reproduce my error with fresh files, after completely removing the Appa and reinstalling it. :-(

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Patty commented · September 26, 2018 6:21 AM · Report

I'm running El CApitan 10.11.6. It hasn't happened in several days. Maybe it was just a that file? Weird because it's just line drawings; nothing fancy and less than 2MB. There was a cloud library item that could have been the culprit, but I deleted it. I just opened that same file, it's still happening.

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Sye Robertson commented · September 25, 2018 9:27 AM · Report

I just saw you use a Mac too, I wonder if it has anything to do with macOS High Sierra?

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Sye Robertson commented · September 25, 2018 9:25 AM · Report

I'm having the same issue - on both my work and home laptops :-(

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