Can't save files in Catalina
With the new OS Catalina, Illustrator no longer can save, save as or export any file. This is a critical issue. Not sure how it would be missed in testing. is it a known issue and being worked on?
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.0
For the issue where you are encountering “An unknown error has occurred” while saving the document then please go to the following link to track the status of this issue:
https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear
Warm Regards,
Illustrator Team
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Vadzim commented
Lost a project today, wanted to submit an issue, saw its already here, now I'm asking myself why did I upgrade to Catalina, there were no reasons for me to do so; hope you'll fix the issue soon!
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Cory Emery commented
Having the same problem! This is a big deal. I've lost three projects already. Adobe come thru!!!!
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Chandler Simon commented
I am having the same problem with mutiple adobe apps and I need them for work and school all the time
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TJ commented
Upgraded to Catalina 10.15 today and made no difference, so this is presumably something that will need to be dealt with on Adobe's end.
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Jennifer Moore commented
This isn't a "Save" issue. This is a can't open the Mac finder window issue period. Any function in illustrator that requires this doesn't work. period. So, can't import a file, because can't open the finder window to choose it, Can't export, can save, save as etc. The PDF work around works because it is a different type of save that doesn't require the finder window. (its a script). Also, another works around I found for placing files is to drag them in, again, not utilizing the finder. So the question is, What other work around is there for "saving"? (don't say keyboard or bar- doesn't work).
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Stephen Ray Lunny commented
Hi - some good-ish news. Adobe answered me on Twitter with a workaround fix. I haven't tested it yet but here it is:
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Peter Fickling commented
Please get this and other CC Catalina issues sorted.
I'm sure it's Apple's fault but sort anyway.
Thanks
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Anonymous commented
Same here, can't save. Export options work and I can export to a PDF and retain layers but this is a serious issue.
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Jazel commented
Please fix this. :(
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Stephen Ray Lunny commented
Apparently this problem existed in during the beta of Catalina and was never corrected. This isn’t some small irritating bug. It could lose someone their job. Not being able to save a file? adobe, fix it!
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Naji commented
Me also. Can't save or export any new files!
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Ruxandra Besciu commented
+1
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Tomek commented
Same here! / MacBook Pro with TouchBar
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TJ commented
SAME.
Issue just started in Illustrator 23.1.1 with Mac OS Catalina 10.15 on MacBook Pro (15-inch, 2018, 2.9 GHz 6-Core Intel Core i9.) Rolled back to AI 21.1 and AI 23.0.6 and continued to have the same problem. As everyone else, I can't Save new documents or open Save As dialogue, but I can open and re-save existing files. Based on conversations with fellow designers who've upgraded, it doesn't seem to affect all machines, though. Guessing it's some combination of Mac OS Catalina and MacBook Pros with Touch Bar.
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Chris commented
@Jennifer -- I have a MacBook Pro with Touch Bar too. Wonder if that has something to do with it... Everything you described is exactly what I've been experiencing (unfortunately).
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Goran commented
After installing Catalina on Mac Pro (10 core), Illustrator do not want to "open", "save", "save as", "save for web" ...very very frustraiting.
Not mentioning that overall performace is really, really bad on Mac Pro. We spent anormos amount of money hoping we can speed up the work and to finad after more than a half a year using it that we spent the money for nothing as Adobe didn't care neough to do something improving the speed of Illustrator. We address it with Apple, they blaim on Adobe...we spoke with Adobe they say it's Apple.... man....
And now after two days of installing, reinstalling, restoring Illustrator won't work and that's it!VERY , VERY dissapointed Adobe!!!
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Jennifer Moore commented
I am having same issue, post upgrade to Catalina on a MacBook Pro with Touch Bar, no function that utilizes a pop up window from Mac file system works in any way. Tried restarting etc. Lost an entire project, however, did drag the project to the library as a graphic and it saved there but only as a complete graphic so it isn't completely usable. (ei. layers not maintained). There was also NO autosave even though that is set to every 2 minutes. I also could not import anything via the place function but could "drag" the file onto the screen. PLEASE FIX ASAP!!!
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Andrew commented
I have the same issue! I need this for work. Please fix it.
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Tanner commented
Same thing happening here. Hopefully this gets fixed quick.
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Anonymous commented
same thing happening here. no 'save as' operation is working.