Skip to content

What can we fix in Illustrator (desktop)? Vote or report a bug.

← Illustrator (Desktop) Bugs

Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document

I'm on Windows 10 pro, version 21H1. The version of illustrator I have is 26.3.1.
When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16 bit or 8 bit turn negative. I've attached before and after screenshots.

I've never had this happen before and I work with PNGs everyday, I spoke to and adobe support rep yesterday and gave them an AI filer where I tested PNGs vs JPEGs out. JPEGs are totally fine, only issue is with placing PNGs and I rather place a PNG than put in a huge transparent photoshop image.

It happens to all PNGs, even the ones I've made via exporting a vector image as a PNG.

23 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Taylor shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

I am happy to share that we have fixed this bug in our latest release – 27.0.1 which is available worldwide now.

Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

Thank you for all the feedback. Keep it coming!

Ankit Goyal

Illustrator Team

Show previous admin responses (4)

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Anchal Jain commented  ·   ·  Report

    The version of illustrator I have is 26.3.1.
    When working on a document, CMYK or RGB, in illustrator with my Adobe color settings synced across all programs, all PNGs whether 16-bit or 8-bit turn negative.

    I've never had this happen before and I work with PNGs every day, I tested PNGs vs JPEGs. JPEGs are excellent, the only issue is with placing PNGs turn into yellow background when reopening. Please resolve my problem

  • AMICI SDN BHD commented  ·   ·  Report

    Bug is still not solved. My company is using 27.0. This is putting a toll on our manpower, storage and workflow. The longer this takes to fix, the more files to unembedded and relink when this problem is solved.

  • Carol Massa commented  ·   ·  Report

    Currently having this issue and running 27.0 on a new Mac Studio. All is "up to date" too.

  • Robert Glavina commented  ·   ·  Report

    I have exactly the same issue on the latest v.27 Illustrator on Windows 11, and posted about it on Adobe support community. Adobe have now acknowledged that the issue has resurfaced.

  • Julius commented  ·   ·  Report

    Just updated up version 27, and having the issue, super unreliable adobe. I have to relink all the image

  • Nelson commented  ·   ·  Report

    I've had an ongoing issue when I save and close a file. The images, while linked, and or when always saved directly on my desktop, something [I can't find the technical wording for] happens and the image inverts, looses information, or ? and I have to insert/embed the image for it to act normal again. Illustrator preserves the link to there's no way to relink the same image. The screenshot explains it all. Some information has been redacted for privacy (black boxes.)

    Illustrator has never crashed at any point. I am using a brand new computer, and have another personal MacBook Pro using the same processor/graphics setup that has had a similar issue. I'm sorry I can't explain the issue further as there's no way for me to single out what causes this to open other than just saving and closing the file as described. Just wanted to bring this to your attention.

    Illustrator Version 26.3.1
    macOS Monterey 12.5 (21G72)
    Mac Studio / M1 Max / 10 Core GPU / 10 Core CPU / 64 GB RAM
    Apple Studio Display

  • Laís Aguiar commented  ·   ·  Report

    Já faz mais de um mês que o Illustrator está dando problemas em PNG importados (percebo, sobretudo, quando a imagem tem tons de amarelo, mas não só são nesses casos que acontece o erro).

    Ele está alterando as cores do arquivo importado e, em alguns casos, acrescentando um "contorno" inexistente na imagem original, como mostro nos anexos abaixo.

  • Anonymous commented  ·   ·  Report

    My embedded pngs (perhaps other linked file formats too) are missing when reopening the file and I have to relink then all over again. Not acceptable! I trust these links to travel with the file.

  • Ícaro Landim commented  ·   ·  Report

    Todos os documentos apresentam problemas para ler as imagens mesmo linkadas ao arquivo ou com pacote gerado. Ficam roxas e brancas e é necessário revincular uma por uma.

  • Josh Petersen commented  ·   ·  Report

    For some reason my imported PNGs will distort with the transparency turning yellow and the image going monotone. does anyone know a fix for this? even when i export the art-board it will still show the distorted pngs.

  • Ryan Ramadhani commented  ·   ·  Report

    every document that includes a linked file is getting yellow, it's not missing but if you want to make it normal, you must re-link, and it is so bothering my workflow, please fix it

    win11 10.0.22 build 22000
    AI 26.3.1

  • ashutosh spanidea commented  ·   ·  Report

    When I save my ai file, it converts all the images into negative images. I have to import images again and again.

← Previous 1

Illustrator (Desktop) Bugs: Images, Links

Categories

Feedback and Knowledge Base

(thinking…)