Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
736 results found
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Corners dialogue box deselects points when adjusting radius
When selecting multiple points in a shape and double clicking on a corner widget to bring up the Corners dialogue box, changing the corner type and rounding affects changes all the selected points. However, changing the radius effectively deselects the other points causing only the point associated with the widget that I double-clicked on to be affected.
2 votes -
Duplicate and align with Option and Shift doesn't function in Illustrator 2018
I used to be able to duplicate an object by selecting it, push the Option button and drag the object. That still functions. BUT ... during dragging a duplicate I also pressed the Shift button to align the duplicate with the original. And that doesn't function anymore. When I now press the Shift button while dragging, the object aligns but doesn't duplicate. So pressing the Shift deactivates the option.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Drawing Tablet not working properly after update
Since the 2018 update my drawing tablet that works properly with every other program on my system not requires me to press down abnormally hard to do anything at all in Illustrator. This is killing my work flow and I regret updating.
2 votes -
DELL Canvas /drawing issue
Can't use the pencil /brush in Illu cc2018 in order to paint on the DELL Canvas27. Nothing happens drawing on it, with mouse it works like it should! In 2017 no problems ... I got the win 10 fall creators update with the following patch btw...
2 votes -
why is the drawing tablet support removed from illustrator cc after illustrator cs6
include stlyus and drawing tablet support in illustrator cc.
the illustrator cs6 suppports them very well while the cc doesn't2 votes -
Illustrator CC/Windows- When selecting multiple type boxes and lines it randomly deselects the group.
When trying to align un-grouped lines and text boxes, it will deselect before I am able to move anything. I've updated to the most current version available (21.0.2) and reset preferences and am still having the same issue.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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2 votes
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reflection tool
AI 21.1
create a hollow compound path with two rectanglesround one of the corners
make an off-centre reflection with either tool palette or from transform menu
the inner path gets reflected but the outer path only gets moved to where it is expected
the 'preview' is correct but when I release the mouse any path having at least one rounded corner gets rotated 90º clockwise2 votes -
High Sierra drag/drop/copy/paste issues
Drag/drop/copy/paste lags, doesn't work in Illustrator 21.1.0. Everything (click/drag/copy/copy/paste) is so slow that it doesn't appear to work. Even something as simple as Help/About fails.
2 votes -
Bounding box does not rotate correctly with certain elements
If you take two lines and make an X shape and group it, when rotating this shape (say 30%), the bounding box resets to straight up and down (as opposed to rotating with the X shape) so any further scaling of this shape will be off. In this case, the X will become asymmetrical with any further scaling. This is a new bug as previously versions of Illustrator kept the bounding box oriented as it was originally.
This is on a Mac with the latest Illustrator CC.
2 votes -
Eyedropper cursor blinks while held
If you pick Eyedropper tool and hold it to sample a color continuously — it blinks, jumps, tries to change into a default pointer arrow.
Take a look at the small GIF attached, or watch a video by Laura Coyle here: https://www.linkedin.com/posts/lauracoylecreative_adobeillustrator-color-activity-7274877800715583491-HkxBHappens on both Windows and Mac.
And so you know it can work better and some other succeed — compare it with the way Affinity Designer does it (the second GIF).1 vote -
Scale Tool center point sticking to the cursor
When using the Scale tool, when I drag the center point with the mouse (actually it happens when using the pen), it sticks to the tip of the cursor and does not go away for a while. I lower the program window down, switch to other programs, only then it is solved. The program locks at that time.
1 vote -
Rectangle and shape feature only has pixels as measurement even though Inches is selected in Preferences.
I've updated to the latest Illustrator and old versions and new versions have this same issue. When creating a rectangle or shape, it only allows pixels instead of inches even though my preferences for units is selected for INCHES. This is absolutely annoying as I can 't even put in a size for printing like a business card or letter because it only wants pixels for measurements. I've been an Illustrator user for over 30 years and this bug is huge that apparently is not being addressed in previous releases.
1 vote -
Freezing when using the Pen Tool
Experiencing intermittent freezing when using the Pen Tool in Illustrator (2024). It freezes for a few seconds after each click, disrupting
1 vote -
Undo deletes more than one history step
Doing undo (Cmd + Z) Illustrator often deletes more than one step and resets the document close to its original/previously saved version.
Illustrator version: 23.0.3
OS: Mac OS Mojave 10.14.41 voteIf you still have this problem happening, please share a test file, the steps needed to get the behavior, and a video recording of it, with History panel opened in view, so the team can reproduce the issue on their side.
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ハンドツールから、他のツールに切り替えができなくなる。かなりストレス
ハンドツールから、他のツールに切り替えができなくなる。
1 vote -
Move Tool Malfunction
I can't select the move tool properly-- or any other tool in this case. The main selected tool is stuck in the hand tool. After a while, it switches to the move tool and it gets crazier!!
Whenever I select a layer or an object, there's a 1-3 second delay. Can this be fixed? My projects are affected. I tried resetting the app already.
1 vote -
Blob Brush tool not functioning - making smaller shapes than I’ve drawn and nowhere near the right shape
I'm trying to draw with the blob brush tool - its not creating anything close to what I’m drawing if at all, sometimes it just does a single dot. it's also been extra laggy of late - taking full seconds to register I’ve moved the mouse.
1 vote -
Pen Tool Randomly Deactivating Briefly (a LOT)
Just updated to CC 2025 and have been introduced a bug where the pen tool now randomly deactivates for a split second and begins a new path. I've tried rebooting the suite, closing all other programs, but the issue is persistent. It happens so often I just clocked it at around 3-4x per minute. Insanely frustrating and making things take far longer than they should.
I'm running on a brand new M3 MacBook Air, not a complex file at all either.
1 vote -
Keyboard Increment works wrong and arrow keys move object more than they should
I have the problem as a result of the last update to Illustrator 2025, version 29.0 (October 2024)
The measurement set in the Preferences section, General in Keyboard Increment does not displace the configured measurement. For example, I set 0.5 mm and when moving with the arrow key to the sides it moves 0.706 mm
Likewise, when using Shift + Arrow you must move the measurement 10 times, in my example you must move 5 mm but it moves 5,292 mm
Please correct ERROR it is very useful and necessary, it makes me waste time in the Design
1 voteThe issue reported no longer happens in 29.0.1.
In case a similar problem happens with you, make sure you have both Snap to Grid and Snap to Pixel disabled.
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