734 results found

1. Toggle selection/brush tool bug in new Illustrator update

   Selecting multiple objects no longer works with the latest update. Also cannot toggle between brush and select tool using command key. This is a bad problem. Please help.

   OS 10.14.5

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Can't add Anchor points

   I've been on all the forums and I've tried everything suggested.
   I can't add anchor points - I have a new MacBook Pro.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. crashing

   illustrator crashes every time i use the blob brush

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. Illustrator not responding after scaling

   Every time while I use transforming tool it happened! I've to save and close the file.
   System info:
   iMac 27 inch I5 late 2013 - 32gb ram
   Ai CC 2018
   OS High Sierra

   • 

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Selection tool does no allow to resize a selection

   Selection tool does not work properly. It selects the total anchor points of an object, however it does not behave as the Direct Selection Tool, it only allows to move the object. It does not allow to resize. a single or multiple objects selected.

   Illustrator version: 23.0.3
   OS: Mac OS Mojave 10.14.4

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tools  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Most likely you have accidentally disabled bounding box. Enable it back via View > Show Bounding Box or with a Cmd/Ctrl + Shift + B hotkey. If it solves it (or not) — please comment back.

6. Image Trace Creates a white border after trace

   High fidelity image trace in Illustrator 2019 for Mac will add a white border and round the corners. This doesn't seem to be an issue with the PC version of Illustrator (at least for the white border, it will still round the corners).

   •  

   •  

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tools  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Should not happen in the latest builds

7. Selection tool automatically nudging object when clicked.

   When (v) or (a) are used and a vector line or object are clicked on with the mouse, the object automatically jumps/nudges right. Multiple clicks produces multiple jumps/nudges.
   The problem will stop for a period of time after reboot but begins again.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Scaling object by clicking corner of object

   Scaling objects by clicking on a corner of object doesn't work anymore, version 2019 23.0.1?

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Tools  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

9. Eyedropper, bounding box, shortcuts don't work, Text tool messed up...

   Illustrator CC 23.0.2 - Mac Mojave

   1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.

   2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck on clipping masks, but in the dimensions of the objects inside the mask, so there's a (usually) big bounding box that i cannot deactivate if i click anywhere, it only goes away when i scale the object and then go a step back (not sure if I explained it well)

   3) Some shortcuts don't work, like the one for hide/show guides. When I use command + ; it's opening the preferences window instead of showing the guides.
   Hiding windows used to be command + T, now that just opens the text options. The shortcuts for showing/ hiding bounding box doesn't always work, just sometimes.

   4) The text tool is messed up. After a while of working on a text field, the selection doesn't work properly. For example, I have a sentenced highlighted to make it bigger or change the color, but the changes are being applied to a completely different text field that is not even activated. Or the change doesn't show at all. At this point, everything gets screwed up and I have to restart Illustrator.

   5) Toolbar is mixed up. (only on Mac Mojave)Tools that I never use are at the top, i can only get the path tool through the dropdown menu. Same goes for Magic Wand. I have to search for tools now...Erase and scissors are in two different places, when they used to be in the same. not sure though if this is a bug or a "great new update", anyways i cannot drag the tools to other positions.

   I've had all of these problems (except the ones with text tools) for about a year now, and on an older mac versions too. I use El Capitan at work and Mojave at home, both with newest CC versions, both with similar problems. Only With Mojave I have even more bugs, which is frustrating because I thought the newest mac version would be most compatible.

   Illustrator CC 23.0.2 - Mac Mojave

   1) The eyedropper tool is pretty much useless, because it doesn't work on groups. I need to ungroup everything or make a compound path. This is very annoying.

   2) the bounding box sometimes disappears and I cannot bring it back with the usual shortcut, i have to do it manually, sometimes even that doesn't work and I have to restart Illustrator. Also, the bounding box cannot be reset on objects like a perfect square when it's rotated 45 degrees. That means I cannot scale it properly. And also the bounding box always gets stuck… more

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Tools  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Rectángulo

    En la ultima versión 23.0.2 la herramienta rectángulo no hace perfectos los trazos, estos sufren un desplazamiento en alguna de los 2 ejes

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Inconsistent line thickness with Surface pen + touch zoom

    Drawing pressure sensitive lines with the Paintbrush Tool using the Surface pen, on a Surface Pro 4, will result in line thickness inconsistent with the preview shown while drawing. See the attached video for a easy visual reference.

    System information:

    Surface Pro 4 + Surface pen that comes with the device (not the new one sold separately)
    Windows 10 1803 (17134.648)
    Illustrator CC 2019 (23.0.2)

    Steps to reproduce:

    1. Open Illustrator a Surface Pro device for this test
    2. Create a new document
    3. Select the Paintbrush Tool, then select the Touch Calligraphic Brush
    4. With the Surface pen, draw a line with variable pressure
    5. Notice the line preview during drawing and the finished line after lifting the pen are identical
    6. Pinch to zoom on the screen with your fingers, all the way up to 500% so the issue is easily noticeable
    7. Draw another line with the Surface pen, vary pressure during the drawing
    8. Notice the line thickness during the preview is rather thin, but once you lift the pen the final line is actually much thicker!
    9. Switch to the Selection Tool and then switch back to the Paintbrush Tool
    10. Draw another pressure variable line, thickness will now works as expected

    This issue is related to the method of zooming, let's continue from above:

    1. Create a new document
    2. Draw a pressure variable line with the pen, thickness works as expected
    3. Use the zoom dropdown menu at the bottom left of the Illustrator window, set it to 600%
    4. Draw a pressure variable line with the pen, thickness issue just like with pinch to zoom above
    5. Switching back and forward between the Selection Tool and Paintbrush Tool makes it works as expected again

    Ok, so far so good, the zoom is causing this issue. But there's one more use case that breaks this causality. Let's do it:

    1. Create a new document
    2. Draw a pressure variable line with the pen, thickness works as expected
    3. Zoom in only using the CTRL & + keyboard shortcut instead
    4. Draw a pressure variable line with the pen, thickness works as expected instead of displaying the bug mentioned in the other situations!

    Hope this helps you track the bug and fix it quickly. Any questions just let me know and I'll try to help.
    Thanks!

    Drawing pressure sensitive lines with the Paintbrush Tool using the Surface pen, on a Surface Pro 4, will result in line thickness inconsistent with the preview shown while drawing. See the attached video for a easy visual reference.

    System information:

    Surface Pro 4 + Surface pen that comes with the device (not the new one sold separately)
    Windows 10 1803 (17134.648)
    Illustrator CC 2019 (23.0.2)

    Steps to reproduce:

    1. Open Illustrator a Surface Pro device for this test
    2. Create a new document
    3. Select the Paintbrush Tool, then select the Touch Calligraphic Brush
    4. With the Surface pen, draw a line with variable… more

    • 

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Tools  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Eye dropper tool crashes Illusrator CC

    Everytime I just the eye dropper tool, it crashes Illustrator CC rightr away. It has happened over and over. I restarted my mac, uninstalled and reinstalled and all.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Pen tool rapidly changes to selection tool arrow glitch

    Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Tools  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Happy to hear that it got resolved for you, if still you encounter this issue again then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

14. Gradient tool slider bug

    When I select a shape, or multiple shapes and add a gradient, ever since updating to CC 2019, I do not get an adjustment slider in the shape. Am I doing it wrong? Where did the slider go? Help!

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Tools  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Undoing Warp Tool Transforms

    1. Software Details:
       Windows 10 / Ver. 1809 / OS Build 17763.316 / Illustrator Ver. 23.0.2

    2. Steps Taken:
       a. Selecting Warp tool (or any other from the warp tools palette)
       b. Selecting an object
       c. Warping the object either once or repeatedly
       d. Undoing all warps to restore original shape.

    3. Expected Result
       The undo command would undo my actions

    4. Actual Result
       Although the outline that appears when hovering over the object had returned to the anticipated state after the necessary number of undos, the object itself remained unaltered - sometimes disappearing. Subsequent undos would only affect prior actions on other objects. Only after expanding the warped object's appearance and then undoing that operation was I able to achieve the desired result.

    1. Software Details:
       Windows 10 / Ver. 1809 / OS Build 17763.316 / Illustrator Ver. 23.0.2

    2. Steps Taken:
       a. Selecting Warp tool (or any other from the warp tools palette)
       b. Selecting an object
       c. Warping the object either once or repeatedly
       d. Undoing all warps to restore original shape.

    3. Expected Result
       The undo command would undo my actions

    4. Actual Result
       Although the outline that appears when hovering over the object had returned to the anticipated state after the necessary number of undos, the object itself remained unaltered - sometimes disappearing. Subsequent undos would only affect prior actions on other objects.… more

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. Dragging new objects

    When dragging in a new shape, it does so at an angle

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This most probably happens because the Constrain Angle value in Preferences > General is set to be something else than 0°.

17. Free transform not scaling correctly

    When scaling a stroke with Free Transform it jumps to a ~30º angle (pics attached). this happens without holding Shift etc. All I want to do is extend the stroke.

    Smart Guides is turned on, I've tried turning off/on Bounding Box (no luck) and turned off "Enable Content Aware Defaults" in prefs.

    I'm on MacOS HIgh Sierra with CC 2019. I've never experienced this before

    •  

    •  

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    4 comments  ·  Tools  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Dégradé de forme libre / Freeform Lines / bug

    Bonjour, j'utilise le nouvelle outil dégradé de forme libre avec plaisir. Cependant, je rencontre un problème récurrent : lorsque je sélectionne un objet contenant un dégradé de forme libre contenant 4 points et 2 couleurs, l'un des points disparait systématiquement. J'ai vérifié si l'un des points étaient en dehors de l'objet, ce n'est pas le cas. Je rencontre ce problème sur plusieurs objet, dans des documents différents. Est-ce un bug ? Avez-vous une solution à ce problème ? Merci

    MacOs Mojave 10.14.3
    Illustrator CC 2019

    •  

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Tools  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Pen tool located in type tools

    Took me a while to find but found the pen tool hanging out with the type tools. Please stop fixing things that are not broken. I remember before CC things works pretty well. Now every time there's an update, some other bugs pop up that weren't there before. Is this just a way for engineer job security? Well whatever it is, its becoming a major pain.

    •  

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Tools  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    There was an issue in 23.0 causing tools to shift between groups. This has been fixed in latest update (23.0.2). After update, please reset the Basic and Advanced toolbars by opening the tool drawer (3 dots at bottom of the tool bar), then using ‘Reset’ from the fly-out menu (on top right).

    Apologies for the inconvenience caused by this issue.

    With Best Regards,
    Raghuveer Singh

20. Illustrator loses focus after editing in group

    When a group is double clicked to edit inside (isolation mode), on leaving isolation mode the Illustrator application loses focus and clicking on any tool has no effect. To regain focus the icon in the Windows Taskbar has to be clicked.

    1 vote

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Tools  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.