Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1190 results found
-
Can't file save as (illustrator files, pdf, eps etc), also can't open ai files
I can't save my files as any file types, I can export to png and jpeg, but when I try to save a file it just shows the spinning ball forever and does not save! It is not my laptop, as everything thing else is working as normal (including other Adobe programs which save files quickly)
If I also try and open an existing file it does the same thing!
I have tried re installing Illustrator which hasn't helped.My laptop is a Macbook pro mid 2012 (Mojave 10.14.1) with a new ssd installed. Adobe Illustrator is the lateset version…
1 vote -
Unable to collect multiple assets for export
I am unable to collect multiple assets for export in Illustrator. I select several different layers and when I click collect for export as multiple assets they get compiled into a single asset. This is EXTREMELY inconvenient as I need to export 400 icons and I don't want to have to click into each one, exit isolation mode, collect as single asset 400 times.
I am making a series of screenshots so you can see exactly what I'm doing
http://prntscr.com/meffy2
http://prntscr.com/mefga3
http://prntscr.com/mefgjf
http://prntscr.com/mefgp4I see the example in the help pages and this is exactly what I need, but exactly…
1 vote -
Too many bugs. Laggy!
Too much bugs.. Can't open two files at the same time. Stuck at the Recent files screen. Regret getting this version installed.. Nobody check this in adobe before it goes live for download? We are not testers, we pay to use it in our companies for our clients. Do not release new versions full of bugs pls! I beg you ADOBE!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
SVG scalingunit
Hello,
Is there an option to export a svg file in mm ?
it looks like from Illustrator the svg file is exported in "px" , so when imported in a CAD package the scale is not good.
And I can't find the good ratio to retrieve the right dimensions.1 vote -
Illustrator 23 PDF-export: everything in caps after update 23.0.1
Dear Adobe,
I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been…
1 vote -
edge lossy and distorted after exporting AI file as PSD
When I export file as a PSD, no matter, what size I export as, 150psi or 400psi, or CMYK or RGB….
There is allways loss on the edges, and if my design is stripes for instance, each stripe as loss, and also appears slightly distorted with colour variation down one edge. See screenshot1 vote -
All new & existing .PDF registering file type as only .AI
System: MacOS High Sierra
All documents regardless if they're saved as and appearing as .PDF have now all changed so under 'file type' it classes them as Adobe Illustrator Documents meaning you can only view these in AI rather than a basic PDF view.
This also affects the ability to view PDF after creation as it doesn't pop up like previously.
This wasn't the case previously it has just changed for me today.
Help?
1 vote -
Illustrator crashes when trying to open any type of file
Windows 10, HP Laptop
500 GB Solid State Drive
8GB of RAMAdobe Illustrator 2018 and 2019 (just updated)
I need this fixed. Adobe Illustrator crashes when I try to open any type of file. No matter what I try to open, it generates a crash report, which I have sent 3x times now. I have rebooted, did an clean Illustrator install, reset preferences, and have insured a default printer is assigned. I need this for work, otherwise I lose money.
1 vote -
File Bloat
I was tearing my hair out working with a file using multiple images containing patterns inside snowflakes. Every time I saved the file it got bigger and bigger even when nothing had changed except I was trying to rasterize images which was suggested to reduce file size. Finally after reading many other illustrator forum comments on this issue, someone suggested copying all the content and pasting it to a brand new file artboard. I did this and started an entirely new file with the same artwork, and when I saved this new file it it went from 240 MB to…
1 vote -
Illustrator v23.0.1 will not open files from the desktop action. Must open via Open Menu.
I'm having a minor problem opening AI files from the desktop with this new version. It won't show the document, and only shows the launch screen, and there I see the icon for my document, but even when clicking on that it won't load. I have to quit AI, relaunch and from there open my document via Illustrator's Open menu.
1 vote -
PDF export no longer represents brushes used correctly
I have used some vector brushes in illustrato (see highlights). When file saved as a pdf the brushes no longer correctly represent what's in the file, they seem to lose a lot of their transparency. I sell the mentioned brushes on exchange (HighlightsandShadows Brushes) as well so I would like this fixed. Both viewing the pdf file and opening in ai show the wrong results.
This problem has occurred since upgrading both mac os and illustrator to latestHowever if i open the ai file in shop it looks as it should.
1 vote -
SVG text export inconsistent failure 23.0.1
On SVG export, one text node receives ID as expected, the other is wrapped in a <g> and given the id that should be on the text node (which has no id).
I don't know how to produce this result—it's happening intermittently in a large existing file. I was only able to whittle it down to an example, but this system won't let me attach an illustrator file (lol)
1 vote -
Transparency Mask - PDF Processing BUG - Color Profiles
Transparency Mask - PDF Processing BUG - Color Profiles
Screen Shot 2018-11-09 at 10.10.25 AM.png
Assigned Color ConversionScreen Shot 2018-11-09 at 10.08.19 AM.png
Save As PDF
Output Options
- Color
-- Color Conversion: No Conversion
-- Profile Inclusion Policy: Include All Profiles1 vote -
Unable to save to Illustrator 8 legacy format
Illustrator 23.0.1 (64-bit)
Windows 7 Pro SP1 x64File saved as Illustrator 8 cannot be reopened by Illustrator CC 2019 or earlier versions.
Create simple file (can be blank, but this doesn't show the full problem.
Save as Illustrator 8 format.
Attempt to ope.
Error message (see screenshot) is displayed.
Click OK.
File then opens, but has no content.1 vote -
Illustrator won't export SVGs - V. 23.0.1
When trying to export (for screens) artboards and/or assets, it does create subfolders but won't export any SVGs.
It does export PNGs etc but not SVGs.
1 vote -
CC 2019 hangs/crashes on quitting on Windows
Everything was fine until i signed out and singed in again the subscription license 2 weeks ago, on my Windows 7 system.
Each time when i try to close Illustrator, it hangs. I tried the following, but does not work:
- sign out and sign again the license
- clean prefs and reinstall1 vote -
Save for Web
Hi,
This problem has persisted for a long time. On the image I have attached you can see that there is a vertical white line to left of the red square. When exporting the white line is still there – the only way to avoid it is to have the graphics stretched beyond the artboard before exporting.
Why has this never been fixed??
1 vote -
the letter "i" is sometimes not exported to SVG
the letter "i" is sometimes not exported to SVG..
For example: i tried to export the following paragraph to SVG:
"Synchronization job is designed to perform file transfer between multiple agents back and forth, or perform one-way file transfer. Files in the shares can be modified, new file added and some deleted, and these changes synced to other agents in real time."the word "file" always gets exported as "fle"
1 vote -
sig malfunction
When exporting a svg for screens the height and width tag has gone missing in the exported svg-file so the appear in odd sizes in my projects – I worked in the pro version og ai – whish I hadn't upgraded :)
1 vote -
Use of Asset Export panel modifies existing SVG when closing without saving changes
When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.
Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.
This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I…
1 vote
- Don't see your idea?