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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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161 results found

  1. CC Libraries don't retain Lab values of swatches

    If you create a color with Lab values in Illustrator or InDesign and add it to a CC Library, it will convert to CMYK in a new .indd doc and RGB in a new .ai file. We work in Lab 99.9% of the time, so this is super frustrating. We have a database of custom color mixes/names. It would save us a ton of time if we could use CC Libraries for this.

    The crazy thing is... if you make a rectangle with a fill of a custom spot color with lab values and save it as a Graphic, it…

    2 votes

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  2. Paragraph style with bulletpoints doesn't apply bullets when coming from CC library

    When I make a new paragraph style with bullets or numbering in an Illustrator document, I would like to reuse that. When I copy the style to the CC library, and apply that in a new document: the bulletstyle or numbering is lost.
    Instead when I copy the textbox to the library, and place that in a new document, the paragraph styles behave identical to how they did in the original document.
    I would suggest to make an improvement there, and not break the functionality of the paragraphstyles when used in a proper way through the library.. For me this…

    2 votes

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  3. Creative Cloud Libraries — duplicated library asset not visible in filtered Libraries palette view

    When I have a search filter applied in the Libraries palette in Adobe Illustrator to show only assets whose names start with "icn", and I right-click to duplicate one of the filtered assets, the newly created duplicate asset does not appear in the filtered Libraries palette view. The duplicate is created successfully, but is not shown in the current search results. To see the new asset, I have to retype the "icn" search filter, at which point the duplicate becomes visible.

    Expected result:
    After duplicating a library asset, the newly created duplicate should be immediately visible in the…

    2 votes

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  4. Bug: After a little while, you can't pick colors from your color library.

    This started to happen after last big update. I am using the last version. Windows 11

    2 votes

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  5. Recent files not showing on home screen...only recent cloud documents

    My home screen only shows previous cloud documents. I work off of a network and do not use the cloud. This is on my work computer and my home computer after the update to 27.0. I do not need to see my recent cloud documents...just the ones on my computer and network.

    2 votes

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  6. First time use of the Library bug

    Hardly worth reporting but happens consistently for me: the first time I use the Library after opening Illustrator, upon choosing what I want to place, the library panel closes (before I can complete the place command). When I open the palette again and choose the item, it works fine. That's it.
    Version 26.0.2 (64-bit)
    Windows 10 Enterprise

    2 votes

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  7. Fix Creative Cloud - files can't be retrieved but cloud says no sync errors

    Operating system: MacOS Big Sur Version 11.6
    Adobe Illustrator: 25.4.1

    Trying to open a cloud document but they don't seem to exist/can't be opened as I cannot access my docs in the cloud.
    I have restarted, updated etc etc and still, when I want to access my cloud docs Illustrator says "Something went wrong, please restart the app and try again"
    I've also tried accessing from the Creative Cloud app where I have gone to my library and my cloud documents, nothing loads up - it just spins seemingly forever.
    Weirdly though, in Illustrator on my iPad Pro it says…

    2 votes

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  8. 2 votes

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  9. libraries panel not working in Beta 26.0 642 Mac

    Running MacOS beta 12.0 beta and the libraries panel fails saying i need to install the latest version of CC libraries. I have done that. Note the libraries panel works fine in Photoshop beta and all the other CC applications.

    2 votes

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  10. Illustrator CC Library Freezes

    I'm running Illustrator (25.3.1) on Mac OS Catalina (10.15.13). The CC libraries will freeze after 2-3 clicks and will not work again until I close Illustrator and open it again. The same thing happens every day, and because I can't keep closing and opening Illustrator all day, it just remains frozen for my entire work day. My libraries work fine in InDesign and Photoshop.

    2 votes

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  11. Windows10のCCライブラリについて

    グループ名の入力および「現在のライブラリを検索」での入力において、日本語入力できず英語入力しかできない。

    2 votes

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  12. Error en Librerias de Adobe

    Al abrir Adobe Illustrator la ventana de emergencia informa de este error: Error en /Library/Application Support/Startup Scripts CC/Adobe InDesign/idtk _ menu _ datan.jsx

    Adobe Illustrator versión 25.2

    Sistema operativo: macOS Big Sur versión 11.2.1 (20D75)

    2 votes

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  13. 2 votes

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  14. Contents of CC Libraries panel shrinks when Cmd +/- used

    The panel with all the swatches and assets I have saved will suddenly shrink as if I hit Cmd +/-. This mainly happens in illustrator but has happened in InDesign and Photoshop as well. Then I wont be able to click into or out of the libraries tab or accurately select what I want in the library as well.

    2 votes

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  15. CC Color Library changes when moving to 2nd monitor

    When using a 2nd monitor, if I move a CC app from the primary laptop monitor to the secondary monitor, the CC Color Library changes. The color shifts are minimal, but enough to be problematic. Additionally, the background color of the library changes from the expected dark gray to a light gray.

    I've verified my monitors and they are calibrated properly, so this is not a monitor calibration issue. I noticed the issue within the last few weeks, less than a month ago.

    See attached images for examples.

    2 votes

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  16. 2 votes

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  17. CC Library Legacy Warning

    Operating System: Windows 10
    Illustrator Version: 24.1.1

    I am trying to add a CMYK graphic to CC Library. When I do, I receive the warning:

    "Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in."

    Resetting my preferences did not help. I checked for Adobe updates, but Creative Cloud doesn't indicate there are any available. If I add it as an RGB graphic, I do not get the error. But I need the CMYK version.

    2 votes

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  18. Scroll on hover over unselected tools or library panels not working in 2020 release.

    Prior to the 2020 release of Illustrator, when I was working in a document (with my various tools panels and CC Library panel docked to the side of the page) I could have my artboard/artwork selected and hover my mouse over a tools pane or library and scroll to see my options (without clicking to select that pane.) Now it doesn't seem to work anymore. I have to click on whichever tools pane or the library pane to activate it before I can begin scrolling through the options. It may not seem like much of a bug, but it actually…

    2 votes

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  19. Unknown Error when attempting to add items to Library

    When trying to add items to CC Libraries with in Illustrator, I get an unknown error every time.

    2 votes

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  20. Fix Adobe Illustrator CC 2020 Type Library Reference - VB scripts return error

    We need to always keep the version of Adobe Illustrator CC up to date.
    Recently, the CC version used by the company has been upgraded from 2019 to 2020.

    We use the attached .NET Illustrator library module.

    As with other similar cases, I believe Adobe will solve it.

    Older versions work fine.

    2 votes

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