Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
779 results found
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Keyboard doesn't register shortcuts
My Illustrator CC 2018 (last update) has a bug with the keyboard. It happens after couple of hours working on a project then the keyboard doesn't register any shortcut from the panel. The only way to fix this is to restart my Mac. Is there solution for this bug?
2 votes -
Illustrator CC 2018 crashes, when process runs in Batch.
I have a programmed a project that involves opening document, doing some changes, saving and closing the document. And again this process repeats on around 500 documents. Illustrator crashes.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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scale in pointer
the scale tool that we use to transform an object does not work. I have to uninstall the program to see it again and sometimes that does not repair it
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Expanded shapes get an additional redundant anchor point
Example:
1. Draw a square with a stroke set to the inside or outside (doesn't matter which as long as the stroke isn't centred)
2. Expand the square and instead of the 8 anchor points you would expect the compound shape to have, the expanded square has 10 anchor points.
The top right corners have 2 anchor points each, created directly on top of each other.This happens with ANY shape with corners and a stroke that isn't centred.
You can't see the extra anchor point directly because it is in exactly the same location as the correct anchor point.
…
2 votes -
Illustrator 22.1 crashes on quit
Every time I close illustrator the application stops responding and I have to close through the task manager. I've already tried to delete preferences and install the application again. The problem occurred after upgrading Windows 10 to April update 2018.
My configuration
Windows 10 1803 (build 17134.1)
Illustrator 22.1
Creative Cloud 4.5.0.331Thanks in advance
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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corrupted image shown on screen
Im working and every time I move an object around the image gets corrupted, I need to zoom in or zoom out, but its impossible, it looks like pieces are missing from the vector images. I just bought a newMac book pro, in my previous computer I did not had this issue. Please fix it its impossible to work like this
2 votes -
Type Object Selection by Path Only not working correctly
When a Type Object is rotated, Ai selects it when the pointer is clicked in side the bounding box of the rotated object, even when Selection by Path Only is active.
2 votes -
Eyedropper tool doing whatever it wants
For example. when using alt click (as for copying the style of what I have selected to another thing. It DELETES ALL STYLE from the thing I'm clicking on. When I click normally it just copies color (sometimes) and even though I have everything checked in the eyedropper tool setting. It just copies just color.
This is making me wast a lot of time
I already updated the software AND also did a fresh reinstall, even deleting settings. Didn't work.2 votes -
Problem syncing with CC Files on startup (sometimes!!)
Well the title says it all, really!
It looks like I have NO files in the cloud. But not all the time. Restarting Illustrator sometimes solves the problem.
I reïnstalled the program, have the latest updates, etc...
Maybe I overlook something?
Thank you.2 votes -
file does not keep imported and applied paragraph styles after saving the file
- Illustrator 16.0.4 (CS6) Mac OS 10.11.6
- After applying imported paragraph styles, I can save the file, but when reopening the style effects have gone. Tried to erase the preferences etc. but it reappears not immediately, but after two or three steps for sure... What can I do?
2 votes -
Rasterizing artwork Overprints being discarded
When you rasterize art that has overprints the overprints are being discarded.
Illustrator CC2018 22.1
See screenshots attached. The picture showing dragon scales are displayed as Vector art still and Overprint preview on. Once rasterized the scales disappear.2 votesI am closing the ticket due to lack of response.
Please get in touch on any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator has crashed twice in the past hour (and multiple times today)
I was editing lines in this document and it keeps crashing. Not sure why... Any help would be appreciated! I was moving lines from one layer into another when it crashed just now. Thanks!
2 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this on AI version 22.1.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Several Illustrator 22.0.1 Issues with High Sierra Update
The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has…
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Image File open but not showing up
When using the latest version of Illustrator cc I open vector images the image file opens however it is not visible, I do get visibility briefly when the file is shut down or resized from maximised within the program. It is only a fleeting view and disappears again when reopened or maximised?
2 votes -
There is not enough memory available to process the appearance of an object
- Ai 22.0.1
- Launch AI, create a new document OR open an old one
This error appears with ther first opened document only.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Copy and paste object values error
9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.
2 votesGlad to hear your problem got resolved. Closing the post
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Adobe illustrator CC 2017 Stoped working
Adobe illustrator CC 2017 stopped working,
when trying to open exsisting files or create new files in adobe illustratior cc 2017
it comes up with error -a problem caused the program to stop working
correctly. window will close the program and
notify you if a solution is available.2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
AIGPUSNIFFER doesn't quit
Version 21.1.0
When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.
2 votes -
Keyboard doesn't register a shortcut
In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
Illustrator do not recognize international keyboards. You may register but it won’t work.
What a shame since it's the oldest app in the family.2 votes -
Illustrator doesn't find color profile, which are shown in Indesign
Hi everybody,
I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.
I reopened Illustrator and also de- and reinstalled it...
Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?
Thanks a lot!
Best wishes
Rene2 votesAn installed color profile can be accessed and used like this:
Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.
Then go to Edit > Assign Profile and set it.
- Don't see your idea?