Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
791 results found
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pen tool game
https://helpx.adobe.com/uk/illustrator/how-to/pen-tool-game.html
This game has been a valuable resource for teaching Illustrator. However, the game has been broken now, and Adobe do not seem to care or register the problem.
The resources you provide to teach and support products are an important part of the package. It does not look good to see such neglect of what was an excellent idea.
I would even like to see more of these interactive learning experiences, as it is more engaging and useful than most other types such as videos.
Obviously there is some maintenance of a web game, but it should be easy…
2 votes -
Adobe illustrator CC 2017 Stoped working
Adobe illustrator CC 2017 stopped working,
when trying to open exsisting files or create new files in adobe illustratior cc 2017
it comes up with error -a problem caused the program to stop working
correctly. window will close the program and
notify you if a solution is available.2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
AIGPUSNIFFER doesn't quit
Version 21.1.0
When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.
2 votes -
Keyboard doesn't register a shortcut
In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
Illustrator do not recognize international keyboards. You may register but it won’t work.
What a shame since it's the oldest app in the family.2 votes -
outline - filled shape bug
If I fill the new shape with color it doesn´t really work. I get a straight outline istead of a curve. Additionally there is a difference between outline view and colored view.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator doesn't find color profile, which are shown in Indesign
Hi everybody,
I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.
I reopened Illustrator and also de- and reinstalled it...
Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?
Thanks a lot!
Best wishes
Rene2 votesAn installed color profile can be accessed and used like this:
Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.
Then go to Edit > Assign Profile and set it.
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Application crash when copy/pasting SVG paths
I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.
Adobe Illustrator CC (latest) Windows 10 64bit
Steps:
1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
2. Select any part of the logo.
3. Copy using Edit -> Copy or CTRL+C
4. Paste using Edit -> Paste or CTRL+V
5. The application…2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Automatic and manual saving does not function
Autosave and manual save does not work for Illustrator.
I created a file, worked on it, saved intentionally several times, but after a day of work illustrator has not saved anything neither locally nor in the cloud.The autosave function is on.
Does anybody know what could be the issue?
Thanks in advance.
0 votes -
When does Adobe plan to update Illustrator to new Windows 11 (24H2)?
I can't install Illustrator on my new Windows 11 (24H2) computer.
I understand that this 2024 operating system is not yet compatible with Illustrator. When does Adobe plan to update?
Currently compatible Windows operating systems 11 v23H2, v22H2 and v21H2, Windows 10 v22H2 and v21H2
1 vote -
[Illustrator 2025, 29.1][Win11 23H2] Installed ICC Color Profiles Become Unavailable After System Shutdown
My Win11 has fast boot disabled, so it gets completely shut down rather than just hibernated.
Once I shut down the computer and start it again, all installed ICC profiles disappear from View > Proof Setup > Custom... > Device to Simulate
They reappear after deleting the following files:
1) C:\Users<username>\AppData\Local\Adobe\Color\ACECache11.lst
2) C:\Users<username>\AppData\Roaming\Adobe\Color\ACEConfigCache2.lst
1 vote -
Significant Performace Issues after Updating to V29.1
I'm having significant issues using Illustrator 25 v29.1 and it's very frustrating as I'm using the program for work related activities. Any time I try to alt+drag and artboard to copy it, I get the spinning wheel of death on my Macbook Pro. Even if I try to Command+C and Command+V paste the artboard, I have the same issue. And when I look at how much memory is being used, it's not alot so I don't undertand what is happening. I've reset preferences, restarted the application, restarted the program and still have the same issue. Whereas a file of the…
1 vote -
Mimaki CG 60 SR / Fincut 9 3.2 Fehlermeldung
Mimaki CG 60 SR / Fincut 9 3.2 Fehlermeldung
Wo liegt der Fehler?
1 vote -
Star shape expand not working in 2025 update
Illustrator 29 (2025 update) on Mac - The live shapes are great, and I was able to create a cog, but I can't expand the shape like in the previous versions, and the corners stay "live." In properties panel, I click on "Expand Shape" but the shape stays editable as if it's still "live" - see screenshots attached.
1 vote -
Since MacOs Sequoia upgrade, Illustrator randomly recording / monitoring screen despite disabled in Privacy settings.
Since MacOs Sequoia upgrade, Illustrator randomly recording / monitoring screen despite disabled in Privacy settings. Sequoia bug, AI bug, or Sequoia revealing this was happening all along. Could just be the color picker, could not. Doesnt happen reliably with color picker use. Only happens in Illustrator and only since the Sequoia upgrade. Something isnt working right between the OS and app.
If screen monitoring is turned off, Illustrator should not be able to monitor.1 vote -
Your backend has a bug where every single day I get an email from Adobe at 10:28pm asking for verification code
Hi, i need you to report this bug to your engineering team. Your backend has a bug where every single day I get an email from Adobe at 10:28pm asking for a verification code. Every single day at 10:28pm this happens. For the past two weeks - since I created my account.
1 vote -
Can’t move objects to certain spot
There’s a certain blank spot on the artboard I cant place objects onto. No layer is locked.
1 vote -
Error con la nueva versión 2025 [!IMP]
Abrí mis documentos creados en AI para poder editarlos y cada ciertas acciones me aparece un error sin precedentes.
1 voteThe issue has been resolved by installing a missing plugin from CCD app
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The operation cannot complete because of an unknown error [!IMP]
I keep getting this error every time a move a polygon or anything on the canvas. It's ground me to a halt. PLEASE FIX!
1 vote -
Guidelines disappear from recovered documents
In automatically recovered documents, guidelines can not be made visible. AI29.0 Win 11 Pro 10.0.22631
1 vote -
There is a problem with zooming the mouse wheel in 29.0
When zooming with the mouse wheel, the zoom coordinates are severely offset.
This issue existed in previous versions and was fixed in 28.6, but reappeared in 29.01 vote
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