Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
763 results found
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Application crash when copy/pasting SVG paths
I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.
Adobe Illustrator CC (latest) Windows 10 64bit
Steps:
1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
2. Select any part of the logo.
3. Copy using Edit -> Copy or CTRL+C
4. Paste using Edit -> Paste or CTRL+V
5. The application…2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator 30.5.1 started freezing
Since most recent update, Illustrator keeps freezing for no explainable reason. There is no pattern to the freeze, but need to force quit to move forward. Auto save is not saving to the same point. Very frustrating.
OS Sequoia Illustrator version 30.5.11 vote -
Turntable access bug
Turntable previously worked for me, and has now stopped allowing me access with an upgrade message.
I have confirmed with support my subscription level should include turntable and I have full generative credits left for this month (although they did try to blame that and I had to wait for credits to renew before proving it wasn't the issue).
Yet clicking turntable from illustrator results in the error message:
"Upgrade to generate
You don't have enough standard feature credits or need premium feature access for this generative action.
Upgrade your Firefly plan now to continue after in-app payment
Cancel
*…1 vote -
New proofread feature finds that dummy text is violating the community guidelines
This is more fun that a real problem, but some people may be irritated that the new proofread function finds words that violate the community guidelines when used on standard "Lorem ipsum ..." dummy text. ;-)
Maybe this should be whitelistet somehow.
1 voteThe team is looking into it, thanks.
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ショートカット設定が起動のたびに初期化される現象 / Shortcut settings are reset every time the application is launched
Urgent: Persistent Keyboard Shortcut Bug (Case: ADB-42685232-Q2L9)
To the Adobe Illustrator Engineering Team,
This is a follow-up regarding a previously acknowledged bug (Case: ADB-42685232-Q2L9). Despite being confirmed as a bug, it remains unfixed in version 26.5.
Issue:
My custom keyboard shortcut (Cmd+Shift+F9) assigned to a specific "Align" command is being forcefully overwritten by the default "Pathfinder" panel shortcut upon every application launch.Impact:
I have attempted to create and save new shortcut sets, but the application resets these to default every time it launches. This constant re-configuration disrupts my professional workflow and reduces productivity.Request:
As this issue has been…1 vote -
Offset Path creates notches
Certain paths with certain Offset Path values create these.
Usually it’s a rather small value, but this sometimes happens with larger ones.There are other related problems with Offset Path:
1. Stroke displaying incorrectly and Offset Path broken — http://illustrator.uservoice.com/forums/601447/suggestions/39059872
2. Offset Path with small values (or Inside / Outside strokes) results in skewed lines — http://illustrator.uservoice.com/forums/601447/suggestions/394259591 vote -
Artwork was deleted after switching between files.
AI 30.1 MacOS
All my artwork was deleted when I switched back from another file that I copied art from, including guides. Tried Undo multiple times with no luck. Had not saved file.
1 vote -
Share for review comments are misaligned - about 5mm off.
Share for review comments are sometimes misaligned - about 5 mm below the actual comment.
In the case of text errors usually few lines below the actual error-comment.
Web interface shows the comments in the right place, but something bad happens when illustrator reads the comments back in. Its persistent in every illustrator version i have.
The same bug keeps following me in different illustrator versions. I'm not sure what is causing this. One time i suspected some file specific bug, but it keeps reappearing in newly created files. Might it be related to bleed settings? I don't know. But…
1 vote -
1 vote
Zuher, please provide more information. Record a video, provide a test file or specific steps if there are specific actions needed, mention your OS and hardware details, the version number, so that the team could try to reproduce the problem at their side.
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Error in startup script with InDesign path, line: 1 I/0 error since latest update 29.8.2
This error pops up on every Illustrator startup now:
Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts
CC\Adobe InDesign\indesign-v20.0.jsx
Line I:
I/0 errorTried reinstalling Creative Cloud and all apps using CC cleaner, no effect. Tried resetting preferences, no effect. Renaming the .jsx file helps but it's not recreated and presumably has some purpose (removing a similar one for Photoshop breaks Bridge Batch actions for instance).
1 vote -
Preview issues with Home recent files and Placed files not properly showing all artwork.
Home recent files not populating with updated artwork previews. For example: I use a personal file template, make changes, save as new, and the new file does not populate an updated preview on the home screen. Second, when placing an AI file in another AI file some of the assets are missing in the place file and/or moved and distorted - even though when I open the original file everything looks fine.
1 vote -
Every single time Adobe updates, all my settings and workspaces are completely wiped out
Every single time Adobe updates, all my settings and workspaces are completely wiped out. Do you have any idea how much time this wastes?
It’s beyond frustrating — it’s infuriating. And to make things worse, you keep raising prices while sneakily auto-renewing subscriptions without proper notice. This isn’t just bad service — it’s predatory. At this point, your behavior is no different from a scam.1 vote -
buscando lista de impresoras
Al intentar abrir cualquier archivo en Illustrator el programa en lugar de abrir el archivo se queda cargando y dice obteniendo lista de impresoras, carga y vuelve a iniciar la carga, como un bucle.
Al darle click en detener, el programa se bugea y solo me da la opción de cerrarlo.
1 vote -
No puedo hacer capturas de pantalla
No puedo hacer capturas de pantalla dentro de AI, la version 29.6.1 con windows 11 de 64bits. Apreto la tecla de ImpPrt y no hace nada.
1 vote -
Illustrator reverts all the work done and doesn’t allow to expand
It’s just I'm doing work — and it reverts back to the start of my process and isn’t saving the work I work on as I go.
Also it doesn’t let me expand shapes and sizes.1 vote -
Major Bug: Illustrator "undo"s randomly the last step (transform, move and copy using "alt")
Adobe Illustrator does randomly revert the last transformation. Sometimes it reverts movement, sometimes scaling, sometimes copy and moving using "alt".
This bug makes impossible to work with it.1 vote -
Adobe illustrator hangs up/not responding whenever the application is closed
Whenever my adobe illustrator application is closed the hangs up for 5-10 seconds and enters "not responding" in windows before closing. This happens whether or not a file is open and has been replicated across user profiles in windows. Previous tickets with support for this issue are : ADB-39790766-X5M6, ADB-40236629-R6J6, and ADB-40751699-T0T2. I have uploaded logs from the adobe log collection tool under the following name: AdobeLogs20250711062022_057-win-GS.zxp and have a local copy as well if it is needed (unable to attach here).
1 voteExpected to be fixed in Beta 30.6.0.27.
If possible, please update and verify if the issue is truly gone.
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Impossible de redimensionner un objet sur Illustrator
Bonjour,
Depuis la mise à jour Illustrator 2025, je n'arrive plus à redimensionner un objet ou une image.
Le curseur ne s'affiche pas dans le coin comme habituellement sur les autres versions d'illustrator.
Pouvez-vous m'aider ?
1 vote -
Bezier handles become invisible
I use the latest version of Illustrator cc 2025, on Windows 10.
This problem has been going on for several, many versions back so it is not a version problem, but an Illustrator problem.When I work on a file for a long time, for example creating brands, so the entire table is full of tests, ideas, etc..
I noticed that after working on the document for hours, days, it gets to a point that the BUG appears...As shown in the photo, the yellow vector on the right is the original document. I cannot see on that vector and…
1 voteHappens when Cmd/Ctrl + H gets accidentally pressed, which is a hotkey for View > Show / Hide Edges command.
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Verification takes too long
I just went to open an Illustrator file and it decided it need to verify Illustrator. It just took 25 minutes for the verification progress bar to complete before it even began to open the program. This is way too long when you’re under a deadline or even just trying to run a business. What a waste of time. I’ve had the same issue with Photoshop and InDesign as well when CC or the computer (I don’t know which) decides it needs to verify the program. Extraordinarily frustrating and embarrassing when working with a client.
How can the verification time…1 vote
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