773 results found

1. Illustrator has crashed twice in the past hour (and multiple times today)

   I was editing lines in this document and it keeps crashing. Not sure why... Any help would be appreciated! I was moving lines from one layer into another when it crashed just now. Thanks!

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   Request to Contact Support  ·  Illustrator Engineering responded

   We are closing the ticket as we are not able to reproduce this on AI version 22.1.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

2. Several Illustrator 22.0.1 Issues with High Sierra Update

   The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has been modified outside of Illustrator. I am the only person with access to the file, not on any network of any sort.

   Gosh, I hope you can adjust for these issues Adobe! Perhaps it was my bad to update the OS. Sorry to give such a laundry list, but this is affecting my work :(

   The issues keep surfacing after the OS High Sierra update making my job increasingly difficult and frustrating. Issues ranging from bounding boxes not working to the inability to modify/click on text. Also, I find that I sometimes after some design and then saving the project, the layout switches back on all the changes that I made, after saving is complete. I'll close the file, reopen, and the changes appear as they should have. Crashing is also an issue, seems "minor" compared to these other problems. Oh, and most times when I save, I get the message that this file has… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Image File open but not showing up

   When using the latest version of Illustrator cc I open vector images the image file opens however it is not visible, I do get visibility briefly when the file is shut down or resized from maximised within the program. It is only a fleeting view and disappears again when reopened or maximised?

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4. There is not enough memory available to process the appearance of an object

   1. Ai 22.0.1
   2. Launch AI, create a new document OR open an old one

   This error appears with ther first opened document only.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

5. Copy and paste object values error

   9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Glad to hear your problem got resolved. Closing the post

6. Adobe illustrator CC 2017 Stoped working

   Adobe illustrator CC 2017 stopped working,
   when trying to open exsisting files or create new files in adobe illustratior cc 2017
   it comes up with error -

   a problem caused the program to stop working
   correctly. window will close the program and
   notify you if a solution is available.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. AIGPUSNIFFER doesn't quit

   Version 21.1.0

   When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.

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8. Keyboard doesn't register a shortcut

   In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
   Illustrator do not recognize international keyboards. You may register but it won’t work.
   What a shame since it's the oldest app in the family.

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9. Illustrator doesn't find color profile, which are shown in Indesign

   Hi everybody,

   I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

   I reopened Illustrator and also de- and reinstalled it...

   Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

   Thanks a lot!

   Best wishes
   Rene

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   An installed color profile can be accessed and used like this:

   Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.

   Then go to Edit > Assign Profile and set it.

10. Application crash when copy/pasting SVG paths

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application will crash immediately or very shortly afterwards.

    I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

    Adobe Illustrator CC (latest) Windows 10 64bit

    Steps:
    1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
    2. Select any part of the logo.
    3. Copy using Edit -> Copy or CTRL+C
    4. Paste using Edit -> Paste or CTRL+V
    5. The application… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Concept to Vector fails mid-process with non-actionable error message

    When using Concept to Vector, the process consistently fails approximately halfway through execution.

    Instead of explaining why the operation failed, Illustrator displays the following message:

    "Please slow down and try again later."

    The operation is then aborted.

    The message does not provide enough information to understand the cause of the failure or how to resolve it. It is unclear whether the issue is related to service availability, account limitations, usage limits, network connectivity, the source image, or another factor.

    As a result, the only available option is to repeatedly retry the operation without knowing whether the problem is temporary or whether some action is required on the user's side.

    The failure occurs during processing rather than during upload or validation of the image.

    When using Concept to Vector, the process consistently fails approximately halfway through execution.

    Instead of explaining why the operation failed, Illustrator displays the following message:

    "Please slow down and try again later."

    The operation is then aborted.

    The message does not provide enough information to understand the cause of the failure or how to resolve it. It is unclear whether the issue is related to service availability, account limitations, usage limits, network connectivity, the source image, or another factor.

    As a result, the only available option is to repeatedly retry the operation without knowing whether the problem is temporary or… more

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12. Photoshopを同時に起動している際に、IllustratorでベクターなどをコピーするとIllustratorがクラッシュする

    Illustratorのバージョン：30.8.2/29.8.11どちらでも発生
    Photoshopのバージョン：27.10

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13. CUANDO DOY CREAR NUEVA CARPETA SE BLOQUE ILLUSTRATOR

    Tengo un problema, cuando doy guardar como y quiero crear una carpeta nueva se congela y bloquea illustrator.
    no importa si es en red o en el escritorio

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14. Edit in Firefly Boards button gives network error every time

    Not sure if this is categorized correctly as an action so feel free to correct.

    Illustrator 30.8, MacOS Tahoe 26.5.1.

    I have tested every possible graphic/image/whatever. Right click when selected and hit "Edit in Firefly Boards" and it gives me a network error every time. WiFi is working, other generative features in Illustrator work fine.

    The "Edit in Firefly Boards" button on the Properties panel also gives the same results.

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15. Illustrator 29.6.1 (Windows) crashes ~30 s after launch since Aug 17 — unhandled C++ exception (std::bad_function_call) in dunamis-ingest.dl

    Environment
    - Illustrator 29.6.1 (x64), Windows Server (EC2), 11 machines in a print-automation pipeline
    - Illustrator is driven via COM/ExtendScript (headless typesetting), hundreds of short sessions per day
    - No local changes on any machine: last Windows update Dec 2025, no reboots since Jun 25, no font/plugin/preference changes, Illustrator binary unchanged since Jul 2025

    Symptoms
    - Starting the evening of Aug 17, 2026 (KST), Illustrator began crashing on all machines simultaneously. Daily crash counts across the fleet: ~0–5 (baseline) → 34 (Aug 17) → 90 (Aug 18) → 366 in half a day (Aug 19).
    - Crashes occur regardless of document content (plain JPG/PNG/PDF inputs, different files every time), typically ~30 seconds after the Illustrator process starts (crsessionduration=30 in the Adobe crash report), i.e. right when telemetry upload kicks in — not tied to any specific operation.
    - Two visible failure modes, both consistent with the process dying mid-flight:
    - The remote procedure call failed returned to our COM automation while a script is running
    - Server execution failed (0x80080005) when the process dies during startup, before COM registration completes
    - Windows Event 1000 entries show faulting module ntdll.dll, exception 0xc0000374 (heap corruption).

    Crash signature (from Adobe Crash Reporter XML)

    RaiseException
     <- CxxThrowException (0xe06d7363, unhandled C++ exception)
     <- std::_Xbad_function_call
     <- dunamis_http_onResponseHeaders   (dunamis-ingest.dll 1.47.2.0)
     <- dunamis_http_onResponseHeaders
     <- wininet
     <- ntdll thread pool
    

    An empty std::function is being invoked inside dunamis-ingest.dll's HTTP response-headers callback on a WinINet worker thread. The heap-corruption (0xc0000374) buckets appear to be the same defect surfacing differently (use of a freed callback object instead of an empty one).

    Why we believe the trigger is server-side
    - dunamis-ingest.dll 1.47.2.0 has been on these machines for a long time; the crashes started on all machines at the same time with zero local changes.
    - The endpoint hard-coded in the DLL is cc-api-data.adobe.io (verified by string extraction from the binary).
    - Workaround that stops the crashes: blocking cc-api-data.adobe.io (plus crs.cr.adobe.com / log.cr.adobe.com / crlog-crcn.adobe.com) via the hosts file → 127.0.0.1. With the connection refused immediately, the response callback never fires and the crashes stop on blocked machines while unblocked machines keep crashing.
    - Account-level usage-data opt-out is only a partial mitigation (it appears to stop auth events but not anonymous events), consistent with what was reported for Lightroom (below).

    Likely related report
    The Lightroom thread "Lightroom Desktop on macOS freezes & crashes at launch and export" documents a defect in the same GrowthSDK/Dunamis ingest client (uncontrolled retry loop against cc-api-data.adobe.io/ingest, fixed or mitigated in Lightroom 9.5). This Illustrator crash looks like another defect in the same ingest client's response handling, triggered by whatever changed on the ingest service around Aug 17.

    Ruled out
    Windows updates, WebView2 runtime updates (module not even loaded in the 30-second sessions), CCXProcess version (machines on different versions crash identically), third-party plugins/DLLs (WER module list contains only standard modules), document content (inputs are ordinary files, never the same one twice).

    Ask
    1. Please check what changed on the cc-api-data.adobe.io ingest service around Aug 17, 2026 — response shape/headers appear to drive an empty-function-call in dunamis-ingest.dll 1.47.2.0's onResponseHeaders path.
    2. Please fix the client to tolerate this (null-check the callback / handle error responses), as blocking a telemetry endpoint at the hosts level shouldn't be required to keep Illustrator alive.

    I can provide the full Adobe Crash Reporter XML, WER reports, and Event Log extracts on request.

    Environment
    - Illustrator 29.6.1 (x64), Windows Server (EC2), 11 machines in a print-automation pipeline
    - Illustrator is driven via COM/ExtendScript (headless typesetting), hundreds of short sessions per day
    - No local changes on any machine: last Windows update Dec 2025, no reboots since Jun 25, no font/plugin/preference changes, Illustrator binary unchanged since Jul 2025

    Symptoms
    - Starting the evening of Aug 17, 2026 (KST), Illustrator began crashing on all machines simultaneously. Daily crash counts across the fleet: ~0–5 (baseline) → 34 (Aug 17) → 90 (Aug 18) → 366 in half a day (Aug 19).
    - Crashes occur… more

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16. Illustrator cannot recognize my Creative Cloud account without internet, hours of work lost!!!!

    Illustrator has no internet connection and then closes all my files without giving me the option to save. I have a company Adobe Creative Cloud account, but when the internet connection goes down, Illustrator seems unable to recognize or verify that I have an active Creative Cloud account. Instead, it closes Illustrator and all my open files without giving me any option to save my work.

    This is extremely frustrating and unacceptable. I had been working for several hours, and I lost all of that work because Illustrator could not verify my account while offline.

    Even if an internet connection is temporarily unavailable, Illustrator should recognize that I have a valid Creative Cloud subscription and allow me to continue working or, at the very least, give me the option to save my files before closing the application.

    Losing hours of work because of a temporary internet connection issue is simply not acceptable for professional software.

    Illustrator has no internet connection and then closes all my files without giving me the option to save. I have a company Adobe Creative Cloud account, but when the internet connection goes down, Illustrator seems unable to recognize or verify that I have an active Creative Cloud account. Instead, it closes Illustrator and all my open files without giving me any option to save my work.

    This is extremely frustrating and unacceptable. I had been working for several hours, and I lost all of that work because Illustrator could not verify my account while offline.

    Even if an internet connection… more

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17. タブレットドライバとの相性

    Windows 11、Intuos Pro PTK-470、最新ドライバーを使用しています。Illustrator 30.6ではダイヤルの「ホイール」「ホイール(水平)」がキャンバス上で動作しませんが、29.8.9では正常に動作します。ChromeやIllustratorのパネルでは30.6でも正常です。キャンバスのみ再現します。

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18. I can't export personalized keyboard shortcuts for use them on others computers

    Mac OS Ventura 13.7.8
    Illustrator 30.6.0
    I can't export personalized keyboard shortcuts for use them on others computers

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    Need More Info  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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19. Illustrator 30.5.1 started freezing

    Since most recent update, Illustrator keeps freezing for no explainable reason. There is no pattern to the freeze, but need to force quit to move forward. Auto save is not saving to the same point. Very frustrating.
    OS Sequoia Illustrator version 30.5.1

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20. Turntable access bug

    Turntable previously worked for me, and has now stopped allowing me access with an upgrade message.

    I have confirmed with support my subscription level should include turntable and I have full generative credits left for this month (although they did try to blame that and I had to wait for credits to renew before proving it wasn't the issue).

    Yet clicking turntable from illustrator results in the error message:

    "Upgrade to generate
    You don't have enough standard feature credits or need premium feature access for this generative action.
    Upgrade your Firefly plan now to continue after in-app payment
    Cancel
    * Upgrade"

    I am using illustrator 2026 version 30.5.1 on Mac Studio M1 Max running Tahoe 26.5.1 in Australia with Creative Cloud All Apps subscription.

    Turntable previously worked for me, and has now stopped allowing me access with an upgrade message.

    I have confirmed with support my subscription level should include turntable and I have full generative credits left for this month (although they did try to blame that and I had to wait for credits to renew before proving it wasn't the issue).

    Yet clicking turntable from illustrator results in the error message:

    "Upgrade to generate
    You don't have enough standard feature credits or need premium feature access for this generative action.
    Upgrade your Firefly plan now to continue after in-app payment
    Cancel
    *… more

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