768 results found

1. Adobe illustrator CC 2017 Stoped working

   Adobe illustrator CC 2017 stopped working,
   when trying to open exsisting files or create new files in adobe illustratior cc 2017
   it comes up with error -

   a problem caused the program to stop working
   correctly. window will close the program and
   notify you if a solution is available.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

2. AIGPUSNIFFER doesn't quit

   Version 21.1.0

   When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.

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3. Keyboard doesn't register a shortcut

   In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
   Illustrator do not recognize international keyboards. You may register but it won’t work.
   What a shame since it's the oldest app in the family.

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4. Illustrator doesn't find color profile, which are shown in Indesign

   Hi everybody,

   I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

   I reopened Illustrator and also de- and reinstalled it...

   Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

   Thanks a lot!

   Best wishes
   Rene

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   An installed color profile can be accessed and used like this:

   Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.

   Then go to Edit > Assign Profile and set it.

5. Application crash when copy/pasting SVG paths

   I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

   Adobe Illustrator CC (latest) Windows 10 64bit

   Steps:
   1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
   2. Select any part of the logo.
   3. Copy using Edit -> Copy or CTRL+C
   4. Paste using Edit -> Paste or CTRL+V
   5. The application will crash immediately or very shortly afterwards.

   I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

   Adobe Illustrator CC (latest) Windows 10 64bit

   Steps:
   1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
   2. Select any part of the logo.
   3. Copy using Edit -> Copy or CTRL+C
   4. Paste using Edit -> Paste or CTRL+V
   5. The application… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Illustrator 29.6.1 (Windows) crashes ~30 s after launch since Aug 17 — unhandled C++ exception (std::bad_function_call) in dunamis-ingest.dl

   Environment
   - Illustrator 29.6.1 (x64), Windows Server (EC2), 11 machines in a print-automation pipeline
   - Illustrator is driven via COM/ExtendScript (headless typesetting), hundreds of short sessions per day
   - No local changes on any machine: last Windows update Dec 2025, no reboots since Jun 25, no font/plugin/preference changes, Illustrator binary unchanged since Jul 2025

   Symptoms
   - Starting the evening of Aug 17, 2026 (KST), Illustrator began crashing on all machines simultaneously. Daily crash counts across the fleet: ~0–5 (baseline) → 34 (Aug 17) → 90 (Aug 18) → 366 in half a day (Aug 19).
   - Crashes occur regardless of document content (plain JPG/PNG/PDF inputs, different files every time), typically ~30 seconds after the Illustrator process starts (crsessionduration=30 in the Adobe crash report), i.e. right when telemetry upload kicks in — not tied to any specific operation.
   - Two visible failure modes, both consistent with the process dying mid-flight:
   - The remote procedure call failed returned to our COM automation while a script is running
   - Server execution failed (0x80080005) when the process dies during startup, before COM registration completes
   - Windows Event 1000 entries show faulting module ntdll.dll, exception 0xc0000374 (heap corruption).

   Crash signature (from Adobe Crash Reporter XML)

   RaiseException
    <- CxxThrowException (0xe06d7363, unhandled C++ exception)
    <- std::_Xbad_function_call
    <- dunamis_http_onResponseHeaders   (dunamis-ingest.dll 1.47.2.0)
    <- dunamis_http_onResponseHeaders
    <- wininet
    <- ntdll thread pool
   

   An empty std::function is being invoked inside dunamis-ingest.dll's HTTP response-headers callback on a WinINet worker thread. The heap-corruption (0xc0000374) buckets appear to be the same defect surfacing differently (use of a freed callback object instead of an empty one).

   Why we believe the trigger is server-side
   - dunamis-ingest.dll 1.47.2.0 has been on these machines for a long time; the crashes started on all machines at the same time with zero local changes.
   - The endpoint hard-coded in the DLL is cc-api-data.adobe.io (verified by string extraction from the binary).
   - Workaround that stops the crashes: blocking cc-api-data.adobe.io (plus crs.cr.adobe.com / log.cr.adobe.com / crlog-crcn.adobe.com) via the hosts file → 127.0.0.1. With the connection refused immediately, the response callback never fires and the crashes stop on blocked machines while unblocked machines keep crashing.
   - Account-level usage-data opt-out is only a partial mitigation (it appears to stop auth events but not anonymous events), consistent with what was reported for Lightroom (below).

   Likely related report
   The Lightroom thread "Lightroom Desktop on macOS freezes & crashes at launch and export" documents a defect in the same GrowthSDK/Dunamis ingest client (uncontrolled retry loop against cc-api-data.adobe.io/ingest, fixed or mitigated in Lightroom 9.5). This Illustrator crash looks like another defect in the same ingest client's response handling, triggered by whatever changed on the ingest service around Aug 17.

   Ruled out
   Windows updates, WebView2 runtime updates (module not even loaded in the 30-second sessions), CCXProcess version (machines on different versions crash identically), third-party plugins/DLLs (WER module list contains only standard modules), document content (inputs are ordinary files, never the same one twice).

   Ask
   1. Please check what changed on the cc-api-data.adobe.io ingest service around Aug 17, 2026 — response shape/headers appear to drive an empty-function-call in dunamis-ingest.dll 1.47.2.0's onResponseHeaders path.
   2. Please fix the client to tolerate this (null-check the callback / handle error responses), as blocking a telemetry endpoint at the hosts level shouldn't be required to keep Illustrator alive.

   I can provide the full Adobe Crash Reporter XML, WER reports, and Event Log extracts on request.

   Environment
   - Illustrator 29.6.1 (x64), Windows Server (EC2), 11 machines in a print-automation pipeline
   - Illustrator is driven via COM/ExtendScript (headless typesetting), hundreds of short sessions per day
   - No local changes on any machine: last Windows update Dec 2025, no reboots since Jun 25, no font/plugin/preference changes, Illustrator binary unchanged since Jul 2025

   Symptoms
   - Starting the evening of Aug 17, 2026 (KST), Illustrator began crashing on all machines simultaneously. Daily crash counts across the fleet: ~0–5 (baseline) → 34 (Aug 17) → 90 (Aug 18) → 366 in half a day (Aug 19).
   - Crashes occur… more

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7. Illustrator cannot recognize my Creative Cloud account without internet, hours of work lost!!!!

   Illustrator has no internet connection and then closes all my files without giving me the option to save. I have a company Adobe Creative Cloud account, but when the internet connection goes down, Illustrator seems unable to recognize or verify that I have an active Creative Cloud account. Instead, it closes Illustrator and all my open files without giving me any option to save my work.

   This is extremely frustrating and unacceptable. I had been working for several hours, and I lost all of that work because Illustrator could not verify my account while offline.

   Even if an internet connection is temporarily unavailable, Illustrator should recognize that I have a valid Creative Cloud subscription and allow me to continue working or, at the very least, give me the option to save my files before closing the application.

   Losing hours of work because of a temporary internet connection issue is simply not acceptable for professional software.

   Illustrator has no internet connection and then closes all my files without giving me the option to save. I have a company Adobe Creative Cloud account, but when the internet connection goes down, Illustrator seems unable to recognize or verify that I have an active Creative Cloud account. Instead, it closes Illustrator and all my open files without giving me any option to save my work.

   This is extremely frustrating and unacceptable. I had been working for several hours, and I lost all of that work because Illustrator could not verify my account while offline.

   Even if an internet connection… more

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8. タブレットドライバとの相性

   Windows 11、Intuos Pro PTK-470、最新ドライバーを使用しています。Illustrator 30.6ではダイヤルの「ホイール」「ホイール(水平)」がキャンバス上で動作しませんが、29.8.9では正常に動作します。ChromeやIllustratorのパネルでは30.6でも正常です。キャンバスのみ再現します。

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9. I can't export personalized keyboard shortcuts for use them on others computers

   Mac OS Ventura 13.7.8
   Illustrator 30.6.0
   I can't export personalized keyboard shortcuts for use them on others computers

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10. Illustrator 30.5.1 started freezing

    Since most recent update, Illustrator keeps freezing for no explainable reason. There is no pattern to the freeze, but need to force quit to move forward. Auto save is not saving to the same point. Very frustrating.
    OS Sequoia Illustrator version 30.5.1

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11. Turntable access bug

    Turntable previously worked for me, and has now stopped allowing me access with an upgrade message.

    I have confirmed with support my subscription level should include turntable and I have full generative credits left for this month (although they did try to blame that and I had to wait for credits to renew before proving it wasn't the issue).

    Yet clicking turntable from illustrator results in the error message:

    "Upgrade to generate
    You don't have enough standard feature credits or need premium feature access for this generative action.
    Upgrade your Firefly plan now to continue after in-app payment
    Cancel
    * Upgrade"

    I am using illustrator 2026 version 30.5.1 on Mac Studio M1 Max running Tahoe 26.5.1 in Australia with Creative Cloud All Apps subscription.

    Turntable previously worked for me, and has now stopped allowing me access with an upgrade message.

    I have confirmed with support my subscription level should include turntable and I have full generative credits left for this month (although they did try to blame that and I had to wait for credits to renew before proving it wasn't the issue).

    Yet clicking turntable from illustrator results in the error message:

    "Upgrade to generate
    You don't have enough standard feature credits or need premium feature access for this generative action.
    Upgrade your Firefly plan now to continue after in-app payment
    Cancel
    *… more

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12. New proofread feature finds that dummy text is violating the community guidelines

    This is more fun that a real problem, but some people may be irritated that the new proofread function finds words that violate the community guidelines when used on standard "Lorem ipsum ..." dummy text. ;-)

    Maybe this should be whitelistet somehow.

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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team is looking into it, thanks.

13. ショートカット設定が起動のたびに初期化される現象 / Shortcut settings are reset every time the application is launched

    Urgent: Persistent Keyboard Shortcut Bug (Case: ADB-42685232-Q2L9)

    To the Adobe Illustrator Engineering Team,

    This is a follow-up regarding a previously acknowledged bug (Case: ADB-42685232-Q2L9). Despite being confirmed as a bug, it remains unfixed in version 26.5.

    Issue:
    My custom keyboard shortcut (Cmd+Shift+F9) assigned to a specific "Align" command is being forcefully overwritten by the default "Pathfinder" panel shortcut upon every application launch.

    Impact:
    I have attempted to create and save new shortcut sets, but the application resets these to default every time it launches. This constant re-configuration disrupts my professional workflow and reduces productivity.

    Request:
    As this issue has been previously acknowledged, I request an update on the progress of the fix and a clear timeline for a permanent resolution. If a fix is not currently available, please provide a verified workaround that prevents the application from overwriting user-defined shortcuts.

    ---

    件名：ショートカット設定の不具合について（ケース番号：ADB-42685232-Q2L9）

    Adobe サポート担当者様

    いつも大変お世話になっております。以前報告し、「バグである」と認めていただいた件（ケース番号：ADB-42685232-Q2L9）について、再度改善を求めご連絡いたしました。

    最新バージョン（26.5）にアップデートした後も、ショートカット設定が起動のたびに初期化される現象が続いております。

    【現状の不具合】
    「Cmd + Shift + F9」に「整列コマンド（直接実行）」を割り当てておりますが、アプリケーションを起動するたびに、デフォルトの「パスファインダー」パネルのショートカットによって強制的に上書きされてしまいます。

    【依頼事項】
    以前バグとして認めていただいた経緯がございますので、放置せず、以下の点について対応をお願いいたします。

    本件が現在どのようなステータスで調査・修正対象とされているかの進捗共有。

    根本的な修正パッチのリリース予定。

    根本修正までの間、ユーザー設定を強制的に上書きさせないための有効な回避策の提示。

    プロフェッショナルとして業務に支障をきたしているため、シニアエンジニアによる調査および迅速な対応を強く要望いたします。何卒よろしくお願い申し上げます。

    Urgent: Persistent Keyboard Shortcut Bug (Case: ADB-42685232-Q2L9)

    To the Adobe Illustrator Engineering Team,

    This is a follow-up regarding a previously acknowledged bug (Case: ADB-42685232-Q2L9). Despite being confirmed as a bug, it remains unfixed in version 26.5.

    Issue:
    My custom keyboard shortcut (Cmd+Shift+F9) assigned to a specific "Align" command is being forcefully overwritten by the default "Pathfinder" panel shortcut upon every application launch.

    Impact:
    I have attempted to create and save new shortcut sets, but the application resets these to default every time it launches. This constant re-configuration disrupts my professional workflow and reduces productivity.

    Request:
    As this issue has been… more

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14. Offset Path creates notches

    Certain paths with certain Offset Path values create these.
    Usually it’s a rather small value, but this sometimes happens with larger ones.

    There are other related problems with Offset Path:
    1. Stroke displaying incorrectly and Offset Path broken — http://illustrator.uservoice.com/forums/601447/suggestions/39059872
    2. Offset Path with small values (or Inside / Outside strokes) results in skewed lines — http://illustrator.uservoice.com/forums/601447/suggestions/39425959

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15. Artwork was deleted after switching between files.

    AI 30.1 MacOS

    All my artwork was deleted when I switched back from another file that I copied art from, including guides. Tried Undo multiple times with no luck. Had not saved file.

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16. Share for review comments are misaligned - about 5mm off.

    Share for review comments are sometimes misaligned - about 5 mm below the actual comment.

    In the case of text errors usually few lines below the actual error-comment.

    Web interface shows the comments in the right place, but something bad happens when illustrator reads the comments back in. Its persistent in every illustrator version i have.

    The same bug keeps following me in different illustrator versions. I'm not sure what is causing this. One time i suspected some file specific bug, but it keeps reappearing in newly created files. Might it be related to bleed settings? I don't know. But this bug makes share for review feature quite ununseable for serious design professionals.

    Share for review comments are sometimes misaligned - about 5 mm below the actual comment.

    In the case of text errors usually few lines below the actual error-comment.

    Web interface shows the comments in the right place, but something bad happens when illustrator reads the comments back in. Its persistent in every illustrator version i have.

    The same bug keeps following me in different illustrator versions. I'm not sure what is causing this. One time i suspected some file specific bug, but it keeps reappearing in newly created files. Might it be related to bleed settings? I don't know. But… more

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17. I can't use and control the mouse
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Zuher, please provide more information. Record a video, provide a test file or specific steps if there are specific actions needed, mention your OS and hardware details, the version number, so that the team could try to reproduce the problem at their side.

18. Error in startup script with InDesign path, line: 1 I/0 error since latest update 29.8.2

    This error pops up on every Illustrator startup now:

    Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts
    CC\Adobe InDesign\indesign-v20.0.jsx
    Line I:
    I/0 error

    Tried reinstalling Creative Cloud and all apps using CC cleaner, no effect. Tried resetting preferences, no effect. Renaming the .jsx file helps but it's not recreated and presumably has some purpose (removing a similar one for Photoshop breaks Bridge Batch actions for instance).

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19. Preview issues with Home recent files and Placed files not properly showing all artwork.

    Home recent files not populating with updated artwork previews. For example: I use a personal file template, make changes, save as new, and the new file does not populate an updated preview on the home screen. Second, when placing an AI file in another AI file some of the assets are missing in the place file and/or moved and distorted - even though when I open the original file everything looks fine.

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    Need More Info  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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20. Every single time Adobe updates, all my settings and workspaces are completely wiped out

    Every single time Adobe updates, all my settings and workspaces are completely wiped out. Do you have any idea how much time this wastes?
    It’s beyond frustrating — it’s infuriating. And to make things worse, you keep raising prices while sneakily auto-renewing subscriptions without proper notice. This isn’t just bad service — it’s predatory. At this point, your behavior is no different from a scam.

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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