Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
772 results found
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graph
When changing data in the graph data panel, it's changing the style of the graph itself. I'm used to the graph tool being rubbish, but this is now applying a gradient swatch to all the axis lines when it was previous set to no colour.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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update
Come on now! I am in AI and open a file to work on when a popup appears telling me that a new version of AI is available. However, when the update 'button' is selected nothing happens! There used to be a check for updates under Help yet that does not exist anymore. When it did exist it worked. So what is gong on now? More frustration with AI!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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attributes note window loses keyboard focus
os x high sierra
illustrator 2017-2019when entering a note in the attribute panel, the window loses focus and instead of typing the note illustrator execute keyboard commands.
example:
I select an object.
Type in a note in the note window
it worksselect a different object.
place cursor in the note window. the cursor blinks as it's ready for typing
start typing but nothing happens in the window, instead keyboard presses execute whatever shortcuts are pressedworkaround.
select object
hide attribute tab
reopen attribute tab
notes work again.but then select a new object and notes stops working.
1 vote -
crash after trying to add new anchor on text’s path
remove this bug
1 vote -
No de-selection of gradient Point / Appearance panel behaviour in AI23
If I edited a gradient point once, the selected point stays selected forever. I is possible for me to select another gradient point, but not de-select the point.
Why would this be necessary?
Because, when I edit some stacked layers of gradients in the appearance panel (what I do very often), the editing of the gradient hides the complete appearance, showing only the highlighted color swatch of the gradient point in the appearance panel.
The only way to get the whole appearance visible again in the panel, is to swith to another tool (i.e. selection tool). This is very time…1 voteHi Marek & Dllyana,
Thanks for sharing this issue,Illustrator team really appreciate this.
You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop. -
AIGUSSNIFFER
aigusniffer appeared after I upgraded to Mohave. How to remove?
When I try to update Illustrator, I get a message that there is a conflict. It tells me to close Illustrator and press the "Continue" button. However, when I close Illustrator, the update dialog box closes too. Confused!
1 vote -
FIX ILLUSTRATOR 2019
Mac ios High Sierra on iMac 21.5, AI 2019, working on simple packaging mechanical files, sometimes when saving I get a message that it cannot process. I either lose all my work, or several files have been translated into black and white and look like architectural drawings. I have trouble creating new swatches. When I duplicated a swatch, when I changed color of copy, color of original changed. Why is there no step and repeat? Please stop releasing versions of this software before it is bug-free. Most versions don't even have noticeable upgrades, others have annoying upgrades. After using software…
1 vote -
Crash with AI Files and link broken
When i opening a files ai who have broken links with a files on a another not connected hard drive, illustrator CC 2019 crash and i can't opening this files, but with a another pc and another version i delete the missing links and when i've try again to open it on my pc it's working again.
so i think it's when a fils have a broken links that crash the software.
1 vote -
MacOs Mojave Free Transform Tool in Illustrator CC 2019 without panel.
Selecting the Free Transform Tool in Illustrator CC 2019 -after drawing a rectangle with the Rectangle Tool -the panel of the Free Transform Tool fails to appear. Only shortcuts are possible (using iMac).
1 vote -
2019 update. Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.
Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.
1 voteIllustrator provides two tool panels now: Basic (chosen by default) and Advanced (with all the tools, including plugin ones). This change was made to make Illustrator less clumped form the beginning and ease the learning process. You can read more about this here: https://helpx.adobe.com/illustrator/using/tools.html
You can also access all the tools from the 'drawer' menu, by clicking the button with three dots at the bottom of any toolbar.
As always, Ai doesn’t care much about our settings, and this time they forced this changes for everyone, not explaining the change directly in-app. Hope this gets improved.
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CC2019 Offset Path stuck in Inches
Offset Path seems to be stuck in Inches in 23.0. I have the preferences all set to "points", yet when I try to use Offset Path, it's still displaying the offset amount in inches. This didn't happen until the upgrade to 23.0.
1 vote -
resolution - since 2019 update illustrator's menus, tools and swatches are too big?
It seems like it can't tell its on a 5k monitor?
See comparison below.
Illustrator 2019 compared to indesign 2019
1 voteStarting CC 2019 we are scaling the user interface a little on high resolution devices. To turn that off please use the small value as described on this page to get back the behaviour of previous release.
https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface
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Find and Change Font
I'm getting an error that I can't find/change font because there is text on a locked layer. Well here's a bunch of screen shots that show not a single layer is locked. So why doesn't Adobe Fix this?
1 vote -
How to reinstall CC2018?
How to reinstall CC2018? The updater removed it. CC2019 keeps failing to preview and then crashing!!!!
1 votePlease follow steps on this link https://helpx.adobe.com/download-install/using/install-previous-version.html
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Fonts problem
After upgraded from version 2018 to 2019, the Chinese fonts won't preview properly. Now all I see are squares. It was fine in AI 2018.
1 vote -
Custom scripts from CC2108 not working in CC2019
The big power of Illustrator is its ability to run scripts. I built my workflow around some important scripts. Upgrading to 2019 made them non-functional.
It would be great, if there was a way to update scripts as well.
1 vote -
QTWebEngine Page on MAC
Hi,
I have a plugin created for Adobe Illustrator CC 2017/2018.
In the plugin I have a panel which acts as a container for a QTWebEngine page.
The page consist of several text boxes where I can enter text.
I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes…1 vote -
Crashes every time I open anything. Or save a new file. Completely unusable.
Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.
System specs:
OS: High Sierra 10.13.6
Model Name: MacBook Pro
Model Identifier: MacBookPro13,3
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP133.0247.B00
SMC Version (system): 2.38f7Illustrator Version: 22.1
Steps to reproduce:
1) Open any file.
2) Try to save…1 vote -
High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning
Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.
All files will close without warning, while I am working on them.
1 vote -
Problem merging dates from CSV into graph
When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.
This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead…
1 vote
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