781 results found

1. resolution - since 2019 update illustrator's menus, tools and swatches are too big?

   It seems like it can't tell its on a 5k monitor?

   See comparison below.

   Illustrator 2019 compared to indesign 2019

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Starting CC 2019 we are scaling the user interface a little on high resolution devices. To turn that off please use the small value as described on this page to get back the behaviour of previous release.

   https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface

2. Find and Change Font

   I'm getting an error that I can't find/change font because there is text on a locked layer. Well here's a bunch of screen shots that show not a single layer is locked. So why doesn't Adobe Fix this?

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3. How to reinstall CC2018?

   How to reinstall CC2018? The updater removed it. CC2019 keeps failing to preview and then crashing!!!!

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please follow steps on this link https://helpx.adobe.com/download-install/using/install-previous-version.html

4. Fonts problem

   After upgraded from version 2018 to 2019, the Chinese fonts won't preview properly. Now all I see are squares. It was fine in AI 2018.

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5. Custom scripts from CC2108 not working in CC2019

   The big power of Illustrator is its ability to run scripts. I built my workflow around some important scripts. Upgrading to 2019 made them non-functional.

   It would be great, if there was a way to update scripts as well.

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6. QTWebEngine Page on MAC

   Hi,

   I have a plugin created for Adobe Illustrator CC 2017/2018.
   In the plugin I have a panel which acts as a container for a QTWebEngine page.
   The page consist of several text boxes where I can enter text.
   I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
   What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes from my text box to Illustrator's Text frame art.

   I have tried many solutions but all fails. Only workaround is to open Edit menu and close it again, then only we can perform Cut/Copy/Paste on MAC.

   Can anyone give me a proper solution to this problem?

   Hi,

   I have a plugin created for Adobe Illustrator CC 2017/2018.
   In the plugin I have a panel which acts as a container for a QTWebEngine page.
   The page consist of several text boxes where I can enter text.
   I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
   What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes… more

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7. Crashes every time I open anything. Or save a new file. Completely unusable.

   Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

   System specs:
   OS: High Sierra 10.13.6
   Model Name: MacBook Pro
   Model Identifier: MacBookPro13,3
   Processor Name: Intel Core i7
   Processor Speed: 2.6 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: MBP133.0247.B00
   SMC Version (system): 2.38f7

   Illustrator Version: 22.1

   Steps to reproduce:
   1) Open any file.
   2) Try to save any new file
   - program locks up every time.

   Your expected result
   - to be able to use the software to open, edit, and save Illustrator files.

   Your actual result
   - cannot open, or save files. CAN edit a new file, and look at it for a while. But then need to force quit the app after clicking save, since it locks up. Basically a high tech etch-a-sketch.

   Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

   System specs:
   OS: High Sierra 10.13.6
   Model Name: MacBook Pro
   Model Identifier: MacBookPro13,3
   Processor Name: Intel Core i7
   Processor Speed: 2.6 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: MBP133.0247.B00
   SMC Version (system): 2.38f7

   Illustrator Version: 22.1

   Steps to reproduce:
   1) Open any file.
   2) Try to save… more

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8. High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning

   Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.

   All files will close without warning, while I am working on them.

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9. Problem merging dates from CSV into graph

   When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

   This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead of slashes, but the process works properly when the dates are formatted (in Excel) as dates but use the spelled-out format (ex. June 30, 2017).

   We have run through a detailed discussion on the forums here, including step-by-step process with screenshots: https://forums.adobe.com/message/10573090. The end result appears to be an outside script, which is an unfortunate workaround solution to what appears to be a bug within the program.

   When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

   This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead… more

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10. new can not open

    new files can not open
    what I do

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11. Viewing files when placing an image

    For a short time recently when I choose File>place and navigate to my stock image folder, the most recently downloaded file appeared first. SUPER TIME SAVER (Using Windows 10). Now it seems this feature is gone and I have to sift through hundreds of files once again. I can set file explorer to sort by "date created" ie. date created ON MY COMPUTER, but I can't replicate this viewing option any more through Illustrator's place option. Any ideas?

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    unfortunately the feature that you are referencing is provided by Windows operating system. We use the Windows system fie open dialog to enable file place on your artboard.
    Please click on sort by date created this should resolve your problem.

12. Make lines look straight again

    So, I would expect to let straight lines look or be straight and not inexact, triangeled or non-point.
    macOS Sierra | 10.12.6
    iMac (21,5", 2013)
    3,1 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 750M 1024 MB

    Illustrator CC 2018 22.0.1

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13. After using

    After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.

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14. Adobe Illustrator has found an error it can't correct

    How do I deal with the Adobe Illustrator error message "Adobe Illustrator has found an error it can't correct"? It shows up for one Illustrator file but not others. Why does it give me this pop up every time?
    I'm running Win10 64-bit.
    Dell Inspiron 11 3000 I31620003 11.6 Notebook
    Adobe Illustrator CC2017
    Thanks

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    unfortunately the file you mention is corrupt. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. New from Template...

    In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

16. Illustrator crashes when opening an SVG file that contains polyline element without attribute value.

    Windows10
    Illustrator CC 2017.1.0(21.1.0)
    Illustrator CC 2018(22.1)

    This svg crashes Illustrator when opened.

    <svg xmlns="http://www.w3.org/2000/svg">
    <polyline points="" />
    </svg>

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    Completed (Comments Open)  ·  Dirk Schulze responded

    Thanks again for reporting the issue. The crash has been fixed with Illustrator 23.0.

17. Option key does not work at all.

    My option key(s) suddenly doesn't function AT ALL, not in CC2018, nor CS5.1. Tried multiple keyboards, and two different iMacs, one running Sierra and the other High Sierra. Tried all updates to no avail. Works fine on my Mac at work running CC2017. Please help with this problem. It's crazy frustrating.

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18. Opening CC 2015 files that have missing links causes the program to hang/crash

    Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. in Illustrator 22.1 clicking the button that resets the workspace does NOTHING. It looks like my "normal screen mode" is broken. Adobe illu

    Your bug reporting experience stinks! Tiny window to compose my message in, having to do a huge amount of scrolling. Your company culture is going south with probably Marketing managers driving these bad decisions...

    Koen, UX Director at my company, 60 seats

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20. Graphic problem

    You see. No need to tell.

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