791 results found

1. Fonts problem

   After upgraded from version 2018 to 2019, the Chinese fonts won't preview properly. Now all I see are squares. It was fine in AI 2018.

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2. Crash Reporter has UX issues

   Crash Repoert text field does not allow cursor movement by arrow keys or pos1, end,...
   Email format validation is wrong, as it does not allow hyphens.
   Check email format on exiting the field, not on submit.

   Just build a good way to report bugs with a good UX.

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3. MASKS NOT WORKING WHEN DOCUMENT IS REOPEN

   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35347438-clipping-masks-release#comments

   how we fix this???

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4. Custom scripts from CC2108 not working in CC2019

   The big power of Illustrator is its ability to run scripts. I built my workflow around some important scripts. Upgrading to 2019 made them non-functional.

   It would be great, if there was a way to update scripts as well.

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5. Dialog boxes appearing on second display

   I run Illustrator CC on an iMac (5K, 27-inch, late 2015) running Mojave, with a secondary ViewSonic display for browser windows, etc. I do my design work on the iMac display. Sadly, all of my Adobe Illustrator dialog boxes (save, etc.) appear on that second display (this has been the case for the last few CC releases, and predates Mojave)—it got so annoying that I disconnected the second display for a while. No issues with the other Adobe apps I run (Photoshop and InDesign). Would love to see this resolved.

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please upgrade to latest Illustrtor version 23.0. We did fix something similar. However we do recommend and support Illustrator only on primary monitors

6. QTWebEngine Page on MAC

   Hi,

   I have a plugin created for Adobe Illustrator CC 2017/2018.
   In the plugin I have a panel which acts as a container for a QTWebEngine page.
   The page consist of several text boxes where I can enter text.
   I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
   What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes from my text box to Illustrator's Text frame art.

   I have tried many solutions but all fails. Only workaround is to open Edit menu and close it again, then only we can perform Cut/Copy/Paste on MAC.

   Can anyone give me a proper solution to this problem?

   Hi,

   I have a plugin created for Adobe Illustrator CC 2017/2018.
   In the plugin I have a panel which acts as a container for a QTWebEngine page.
   The page consist of several text boxes where I can enter text.
   I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
   What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes… more

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7. Crashes every time I open anything. Or save a new file. Completely unusable.

   Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

   System specs:
   OS: High Sierra 10.13.6
   Model Name: MacBook Pro
   Model Identifier: MacBookPro13,3
   Processor Name: Intel Core i7
   Processor Speed: 2.6 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: MBP133.0247.B00
   SMC Version (system): 2.38f7

   Illustrator Version: 22.1

   Steps to reproduce:
   1) Open any file.
   2) Try to save any new file
   - program locks up every time.

   Your expected result
   - to be able to use the software to open, edit, and save Illustrator files.

   Your actual result
   - cannot open, or save files. CAN edit a new file, and look at it for a while. But then need to force quit the app after clicking save, since it locks up. Basically a high tech etch-a-sketch.

   Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

   System specs:
   OS: High Sierra 10.13.6
   Model Name: MacBook Pro
   Model Identifier: MacBookPro13,3
   Processor Name: Intel Core i7
   Processor Speed: 2.6 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 6 MB
   Memory: 16 GB
   Boot ROM Version: MBP133.0247.B00
   SMC Version (system): 2.38f7

   Illustrator Version: 22.1

   Steps to reproduce:
   1) Open any file.
   2) Try to save… more

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8. Panels load on different screens

   Hello!

   My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

   The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here is where the proiblem lies!
   Whenever I activate any dialog box/panel (Rotate, Save, Mirror, Scale, Simplify, ...any of them) on my main monitor (Monitor 1) it pops ip inside of Illustrator just like it should. If I drag my entire Illustrator program and begin to use it on my Cintiq (Monitor 2) and I try to activate any of the dialog boxes they still continue to pop up on Monitor 1. This is a huge waste of time because now what has to happen is I have to put my pen down, grab the mouse, drag the dialog box over to Monitor 2 and then resume my workflow.
   I have to do this for every dialog box that I use and then Illustrator will remember to open them in Monitor 2, UNTIL the monitor gets turned off, I restart or I flip back to Monitor 1 for my main screen, in which case I have to repeat the process all over again.

   What I expected: That the program would autosense the Monitor you are working on and load all panels and dialog boxes on that monitor or which ever monitor your main illustrator artboard is activated on.

   Hello!

   My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

   The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here… more

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9. High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning

   Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.

   All files will close without warning, while I am working on them.

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10. Illustrator and taskbar auto-hide

    I use the auto-hide feature for my taskbar on my dual-monitor Windows machine (specs below), but for some reason in Illustrator ONLY, I have to click out of Illustrator to access my taskbar. This does not happen in Ps, Ae or Pr
    So, if I'm working in Illustrator I have my main panel on my left monitor and my panes on the right. I have to click on my desktop below my panes to access my taskbar. (see screen shot)

    Windows 7 Professional SP1
    Intel Xeon CPU E5-2650 v4 @ 2.20GHz
    32GB ram

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11. Problem merging dates from CSV into graph

    When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

    This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead of slashes, but the process works properly when the dates are formatted (in Excel) as dates but use the spelled-out format (ex. June 30, 2017).

    We have run through a detailed discussion on the forums here, including step-by-step process with screenshots: https://forums.adobe.com/message/10573090. The end result appears to be an outside script, which is an unfortunate workaround solution to what appears to be a bug within the program.

    When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

    This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead… more

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12. new can not open

    new files can not open
    what I do

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13. Viewing files when placing an image

    For a short time recently when I choose File>place and navigate to my stock image folder, the most recently downloaded file appeared first. SUPER TIME SAVER (Using Windows 10). Now it seems this feature is gone and I have to sift through hundreds of files once again. I can set file explorer to sort by "date created" ie. date created ON MY COMPUTER, but I can't replicate this viewing option any more through Illustrator's place option. Any ideas?

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    unfortunately the feature that you are referencing is provided by Windows operating system. We use the Windows system fie open dialog to enable file place on your artboard.
    Please click on sort by date created this should resolve your problem.

14. Linked image cannot be moved by fill once it's scaled down to certain point.

    An image file, size ~100cmx140cm, was imported into ai. Once it's scaled down to around 10mmx14mm, it can't be selected by its fill( even I zoomed really up close), I'll have to move it around by selecting it's bounding box. When I scale it up a little bit like 1mm, it fixes the problem. This is super annoying. Please fix it.

    ( I'm using the latest version to date.)

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    there is a zoom level on screen beyond which an object can become too small for all of widgets to be meaningfully operated on by the mouse cursor.
    Please zoom in a little so that the mouse cursor can fit in between the bounding bog and be able to select a fill area. this should solve the issue.
    If it does not Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Make lines look straight again

    So, I would expect to let straight lines look or be straight and not inexact, triangeled or non-point.
    macOS Sierra | 10.12.6
    iMac (21,5", 2013)
    3,1 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    NVIDIA GeForce GT 750M 1024 MB

    Illustrator CC 2018 22.0.1

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16. After using

    After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.

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17. Adobe Illustrator has found an error it can't correct

    How do I deal with the Adobe Illustrator error message "Adobe Illustrator has found an error it can't correct"? It shows up for one Illustrator file but not others. Why does it give me this pop up every time?
    I'm running Win10 64-bit.
    Dell Inspiron 11 3000 I31620003 11.6 Notebook
    Adobe Illustrator CC2017
    Thanks

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    unfortunately the file you mention is corrupt. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. New from Template...

    In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

19. I bought the adobe Illustrator but cant access the tutorials HELP please

    I bought Illustrator but cannot get the tutorials but I can use Illustrator but the tutorials would help but you think every one has a photograpic memrory or I dont know why cannot cause need to get started or I cannot keep paying monthly

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please visit the tutorial URL directly as Jeff mentioned earlier.

20. Illustrator crashes when opening an SVG file that contains polyline element without attribute value.

    Windows10
    Illustrator CC 2017.1.0(21.1.0)
    Illustrator CC 2018(22.1)

    This svg crashes Illustrator when opened.

    <svg xmlns="http://www.w3.org/2000/svg">
    <polyline points="" />
    </svg>

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    Completed (Comments Open)  ·  Dirk Schulze responded

    Thanks again for reporting the issue. The crash has been fixed with Illustrator 23.0.