Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
781 results found
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Illustrator CC 2018 - CEP on Windows, unable to debug
Currently I am unable to take more than 1-2 steps in CC extension code when debugging with the Chrome browser attached remotely. When I do so the CC Extension panel clears itself, and the browser does a refresh. I do not see this problem on MacOS.
1 vote -
I don't see wich item a selected
It's not possible when I selected an item to see wich item I selected.
Also every transform option / scale option is not available.
My gideluines dispears and come back when they want ...1 vote -
Vector shapes show as black
When opening an .ai file on one particular PC in our workplace (a file that was created on a different PC) most of the vector shapes show as black-filled shapes.
We have multiple copies of Illustrator (all version 22.0.1 (64-bit) in our workplace and on every other PC the artwork displays properly (with no black shapes).
Turning on 'Overprint Preview' on the troublesome PC fixed the issue.
On every other PC turning this option on or off has no effect.
If we create a new file in Illustrator on this troublesome PC then we don't experience any problems?
I have…1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
crash
I am using CC 2018 and it is up to date. Illustrator randomly quits when saving file. When I hit command + s, Adobe will randomly quit. Has done it twice today. A few more times the last few days.
1 voteAre you by any chance saving it a network share over macOS 10.13?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Transformaton Pallet Y issue (bug?)
When I tab through the transformation pallet to input the X and Y vallues. The Y always changes to something that seems random, always need to fill Y in a second time.
1 vote -
Send to back
I am busy working on a big logo project on illustrator, using only one layer. I started filling up the art-boards and space available. However, after only using about a third of the available space the send to back feature wouldn't work. It would register the object as infront of the other object but it wouldn't show the object I placed infront.
I am a 14 year old student at the International School Eindhoven.
1 vote -
All of the bugs I have dealt with in just one week!
These are all the issues that I had this week. Solutions?
1/31 Anchor points refuse to join
1/31 Eraser not working
1/31 While using shape tool to make a circle it changed to a square mid-creation.
1/31 Resize handles not appearing while using direct selection tool.
2/2 Cannot deselect by clicking, must choose deselect.
2/2 Font names disappearing from font selection drop down.
2/2 While image is selected, crop button has disappeared from the top bar.
2/6 Crop disappeared again.
2/6 Direct selection tool not allowing resize again.
2/7 Crop disappeared again.1 vote -
cant sign in to creative cloud
i open a project i was working on and and i didn't have the font, it prompted me to sign in to creative cloud and when i did it adobe app tries to open but cant.
1 vote -
Bug saving and opening legacy version 8
Bug in latest version of Illustrator CC2018
A file saved as version 8 (eps or ai doesn't matter) can't be reopened in Illustrator CC2018.
Got this problem since this month (January 2018)1 vote -
Multiple Bugs
Alrighty, there are a few different things going wrong here. The version of Illustrator I'm using is CS3 on Windows. One of my issues is that when I'm using the selection tool, it won't select an object if I simply click; if I want to move an object or simply select it to re-scale it, I have to click and drag my mouse over it. This makes my life difficult, as it's a serious pain to select objects, and it's extremely annoying.
Another issue I'm experiencing is difficulty duplicating objects. Alt-Drag isn't working on objects; if I want to duplicate…1 vote -
Adding a workspace crashes Illustrator
Illlustrator CC 2018 - build 22.01
Document with 5 A4 workspaces side by side, adding a new A4 workspace makes Illustrator crash immediately. No saving, no warning no nothing ...
The only way I can find is making a new dociument with the number of pages you need and copy the artwork. Good luck if you have several layers, and you have to redo everything if you need one more page.1 vote -
Can't make a copy of existing line
Illustrator 22.0.1 (64-bit) Windows 10
I had a vertical line I wanted to move and copy. I tried dragging it with the Alt key pressed and it only moved without making a copy. I tried the Move dialog and clicked the Copy button and it again only moved without leaving a copy.
1 vote -
Files are plugged and then deleted !!
I made a very big job and then the computer got stuck and the file was deleted until the previous maintenance and destroyed 8 hours of work.
help me!!!! avniyahav@gmail.com1 vote -
Units not appearing when trying to re-size an artboard
Bug - units not appearing when trying to manually re-size and artboard
Your version of Adobe Illustrator - 22.0.1 (macOS High Sierra v10.13.1)
The steps you were taking when you experienced the issues - Trying to manually re-size an artboard since upgrade to High Sierra
Your expected result - units to appear
Your actual result - units not appearingSide by side expected/not expected results.
1 voteHi,
Please see if Snap to Grid is on in your document? If yes then try turning that off and try again.
Launch Illustrator and check if it works and share the outcome with us .
Otherwise follow below steps :
> Click on finder , when you will click on finder on mac at the top you will see an option as “Go”
> choose Go > Go To Folder
> In go to folder , type ~/library
> choose application support/Adobe/rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator21Settings.old
> go back to library folder where you got application support folder and scroll down
> Open the Preferences Folder rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator22Settings.oldThanks
Nitish -
Selection tolerance issues using pen
When I'm using Surface Pen on my Surface Book Illustrator randomly starts to select nearest top objects instead of the highlighted one. It starts randomly but very often. Opening preferences and checking-unchecking anything then pressing OK temporary fixes this issue. If i'm using touchpad - everything is ok.
I've already reported this bug to Windows Ink Team (windowsink@microsoft.com), but am duplicating it here, because i'm not sure what is causing this issue. Windows 10 and Adobe apps were updated on the same day for me and both of them have a lot of issues, not only when i'm…1 vote -
CMD+D issue...
I used to be able to copy and paste an object and then CMD+D to continue duplicating but it doesn't seem to work at all in Illustrator CC 2018...I downloaded CC 2017 again where it used to work, but it doesn't work with that either and doesn't even seem to be a feature anymore. Does anyone have any way to fix this? Thank you!
1 vote -
ワードで作ったPDFをイラレCCに配置して新たにPDFを作ることが出来なくなった。
以前はワードで作ったPDFをイラレCCに配置し、トンボを付けて新たにPDFを作ると言う作業を出来ていましたが、
最近バージョンアップ後？上記の様な作業を行ったところ、PDFはできるのですが、一部のみ表示され後は空白といったPDFが作られました。
他のアクロバットリーダーのみの端末で出来たPDFを開いたところ「このページにはエラーがあります。Acrobatはページを正しく表示できない場合があります。PDF文書の製作者に連絡し て問題を解決してください」とメッセージでます。
また、以前のバージョンで作成したところ作成出来ました。1 vote -
The latest updates
I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.
On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.
So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve…
1 voteHello,
I saw your email to sharwithai@adobe.com
I have asked support to follow-up on the email and arrange a callback.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
環境設定の変更が反映されなくなった
バージョン21.1.0
環境設定を変更した際に設定が反映されなくなりました。
・一般/キー入力の単位と角度の制限
・単位/一般と線
の設定を変えていたところ起きた事態です。線を描画する際に何度か角度を変える必要がありましたので、15分間くらいのうちに何回か設定の変更をしましたところ、途中から反映されなくなりました。
(角度の固定を30度や45度や0度に変更していたところ、0度にしても30度で固定されたままになりました)Illustratorを再起動したところ、解決しました。
1 vote -
ArtStyle.aip
Illustrator is opening in safe mode, or crashing all because of this plug-in: ArtStyle.aip
1 vote
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