791 results found

1. Units not appearing when trying to re-size an artboard

   Bug - units not appearing when trying to manually re-size and artboard

   Your version of Adobe Illustrator - 22.0.1 (macOS High Sierra v10.13.1)
   The steps you were taking when you experienced the issues - Trying to manually re-size an artboard since upgrade to High Sierra
   Your expected result - units to appear
   Your actual result - units not appearing

   Side by side expected/not expected results.

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   Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Please see if Snap to Grid is on in your document? If yes then try turning that off and try again.
   Otherwise follow below steps :
   > Click on finder , when you will click on finder on mac at the top you will see an option as “Go”
   > choose Go > Go To Folder
   > In go to folder , type ~/library
   > choose application support/Adobe/rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator21Settings.old
   > go back to library folder where you got application support folder and scroll down
   > Open the Preferences Folder rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator22Settings.old

   Launch Illustrator and check if it works and share the outcome with us .

   Thanks
   Nitish

2. Selection tolerance issues using pen

   When I'm using Surface Pen on my Surface Book Illustrator randomly starts to select nearest top objects instead of the highlighted one. It starts randomly but very often. Opening preferences and checking-unchecking anything then pressing OK temporary fixes this issue. If i'm using touchpad - everything is ok.
   I've already reported this bug to Windows Ink Team (windowsink@microsoft.com), but am duplicating it here, because i'm not sure what is causing this issue. Windows 10 and Adobe apps were updated on the same day for me and both of them have a lot of issues, not only when i'm using a pen.
   Also now i don't see the brush, blob brush or pencil cursors, only windows default dot when using Surface Pen on my Surface Book. Also pressing Ctrl while using pencil tool sometimes activates selection tool, some times not.
   can't attach the video due the size restriction, here is the link https://www.youtube.com/watch?v=EC7wFT81WN4

   When I'm using Surface Pen on my Surface Book Illustrator randomly starts to select nearest top objects instead of the highlighted one. It starts randomly but very often. Opening preferences and checking-unchecking anything then pressing OK temporary fixes this issue. If i'm using touchpad - everything is ok.
   I've already reported this bug to Windows Ink Team (windowsink@microsoft.com), but am duplicating it here, because i'm not sure what is causing this issue. Windows 10 and Adobe apps were updated on the same day for me and both of them have a lot of issues, not only when i'm… more

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3. CMD+D issue...

   I used to be able to copy and paste an object and then CMD+D to continue duplicating but it doesn't seem to work at all in Illustrator CC 2018...I downloaded CC 2017 again where it used to work, but it doesn't work with that either and doesn't even seem to be a feature anymore. Does anyone have any way to fix this? Thank you!

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4. ワードで作ったPDFをイラレCCに配置して新たにPDFを作ることが出来なくなった。

   以前はワードで作ったPDFをイラレCCに配置し、トンボを付けて新たにPDFを作ると言う作業を出来ていましたが、
   最近バージョンアップ後？上記の様な作業を行ったところ、PDFはできるのですが、一部のみ表示され後は空白といったPDFが作られました。
   他のアクロバットリーダーのみの端末で出来たPDFを開いたところ「このページにはエラーがあります。Acrobatはページを正しく表示できない場合があります。PDF文書の製作者に連絡し て問題を解決してください」とメッセージでます。
   また、以前のバージョンで作成したところ作成出来ました。

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5. The latest updates

   I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.

   On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.

   So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve the issues raised by so many people on your 'ideas' (but actually bug reporting) site.

   You brought tutorials into Photoshop, but failed to mention major changes in the way the UI now works. Similar for Illustrator.

   Please stop making wacky new programs and focus on the ones that out you where you are now.

   Please.

   • J. Hunt

   I've missed advert deadlines, because even though I'm on the newest Macbook pro, Photoshop and Illustrator have been dysfuntional, with artboards glitching, font sizes not being adjustable and glitching to the maximum size before telling me the font's too big.

   On top of this, the work often dissapears when zooming in and fonts do not sync with your type app.

   So I pay money for a subscription because you are industry standard, yet I've now missed deadlines, been hung up on three times by your support staff and failed to receive confirmation that you are at least attempting to solve… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Hello,

   I saw your email to sharwithai@adobe.com

   I have asked support to follow-up on the email and arrange a callback.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. 環境設定の変更が反映されなくなった

   バージョン21.1.0

   環境設定を変更した際に設定が反映されなくなりました。
   ・一般/キー入力の単位と角度の制限
   ・単位/一般と線
   の設定を変えていたところ起きた事態です。

   線を描画する際に何度か角度を変える必要がありましたので、15分間くらいのうちに何回か設定の変更をしましたところ、途中から反映されなくなりました。
   (角度の固定を30度や45度や0度に変更していたところ、0度にしても30度で固定されたままになりました)

   Illustratorを再起動したところ、解決しました。

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7. ArtStyle.aip

   Illustrator is opening in safe mode, or crashing all because of this plug-in: ArtStyle.aip

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8. Blending mode in text box not saved in the file

   Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:

   I am experiencing a very troublesome bug:
   - make a text box with a few lines
   - put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
   - apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
   - save the file
   - re-open it: the multiply text line has reversed to normal mode

   This also happens if you apply a second fill in the aspect palette and made it multiply (or other blending modes).

   Adobe Illustrator 22.0.0, Mac OS 10.11.6 - Extensis Universal Type Client user:

   I am experiencing a very troublesome bug:
   - make a text box with a few lines
   - put a backgrund coloured object under it, so that multiply blending can be shown up easily when applied
   - apply a blending mode (such as multiply) to the second line only; now you have a single text box where the first line is normal, the second is in multiply mode
   - save the file
   - re-open it: the multiply text line has reversed to normal mode

   This also happens if you… more

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9. Stock Single Action Download?

   There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an errant click. This is a flaw that needs to be fixed.

   There's no forum for Stock Photos so I decided to post here - Why is downloading an Adobe Stock image not at least a double-action before downloading? I went to see more of a photo, miss-clicked and before I could stop it, the image started downloading and I was minus one image credit for an image I can't use. Tech support told me they would issue a "one-time" image credit, but this reeks of opportunism. If the system had simply asked me if I was sure I wanted to download I would have declined, but it started automatically on an… more

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10. High Sierra 10.13

    Es imposible trabajar con la aplicación ya que todo se colapsa por un lag extremo. Todas las herramientas se ven afectadas y ni siquiera crear un simple objeto resulta fácil debido a la lentitud. Mi equipo es un Macbook pro Mid 2014 intel i7 2.5 GHZ 16GB DDR3 de memoria Iris pro 1.536 MB y NVIDIA GT 750 2GB. Necesito ayuda urgente por favor,

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

11. カーニング

    ◆あなたのバージョンのAdobe Illustrator
    L　CC2018
    ◆問題を経験したときに取っていた手順
    Lグループ化されたオブジェクトとフォントのグループの
    　フォントをカーニング欄をクリックした際
    ◆期待した結果
    Lカーニング可能
    ◆あなたの実際の結果
    Lカーニング不可、イラストレーターがフリーズ

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12. Update window appears every run AI. But I have fresh version installed.

    I'm tired of closing this window.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

13. recent screen: thumbnail vs list view

    Since this last CC update, the LIST button does not work on the recent screen when the application first opens. It is stuck in thumbnail view. This affects ALL the adobe software that I use, illustrator, photoshop, indesign, premier.
    Please advise if a fix is in the works.
    thanks.

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14. Can't preview artwork

    Hi, I can't preview any artwork. However I can see the layers and when I drag the file, i can see the preview. Once i release the mouse, it turns black again.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

15. Clipping path in psd file does't work in Illustrator.

    On macOS Sierra (Illustrator CC 2018).

    Clipping path of psd file does't work in Illustrator CC 2018.
    The full of the psd image was shown in Illustrator, ignoring its clipping path.
    Same problem has occured in older versions of Illustrator (probably CC or later).

    There are two conditions for this problem to occur.
    One is that the name of the clipping path has Japanese characters.
    And the other is that a Mac's system language is set to English.

    As a test, I tried to change my Mac's system language to Japanese from English, this problem was solved.
    Or changing the name of the clipping path using only english charactor, this was also solved.

    But it's hard to do this every time,
    Ideally clipping path with Japanese (or the other Non-English) name should work anytime regardless of what the system language is.

    Thanks,

    On macOS Sierra (Illustrator CC 2018).

    Clipping path of psd file does't work in Illustrator CC 2018.
    The full of the psd image was shown in Illustrator, ignoring its clipping path.
    Same problem has occured in older versions of Illustrator (probably CC or later).

    There are two conditions for this problem to occur.
    One is that the name of the clipping path has Japanese characters.
    And the other is that a Mac's system language is set to English.

    As a test, I tried to change my Mac's system language to Japanese from English, this problem was solved.
    Or changing the… more

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16. When i select an object there's a line. after i updated in new version CS8

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17. There are so many bugs my brain is too fried to write them in. I can't do anything. Every two minutes something goes wrong.

    Description says all.

    I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).

    I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).

    Handles were missing when using direct select tool. Came back randomly for no reason.

    And on and on and on.

    You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.

    I'm always excited for updates, but this one is killing me.

    Description says all.

    I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).

    I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).

    Handles were missing when using direct select tool. Came back randomly for no reason.

    And on and on and on.

    You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.

    I'm always excited for… more

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    Request to Contact Support  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

    Hi,

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

18. win7 21.0.2新建文件開不了，但是21.0.1就可以新建文件

    win7 21.0.2新建文件開不了，但是21.0.1就可以新建文件

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19. Copy and paste object values error

    9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Glad to hear your problem got resolved. Closing the post

20. Crashes on "Cancel" in Keyboard Shortcuts Window

    1. Illustrator CC 2017 (21.1.0)
    2. Pressed "Cancel" in the Keyboard Shortcuts window.
    3. Expected Keyboard Shortcuts window to close without saving changes.
    4. Illustrator crashes

    No plugins installed.

    Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

    Please let me know if you require further information.

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.