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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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798 results found

  1. Font size dropdown not displaying list of default font sizes when clicked

    1. Illustrator version 22.0.1 (latest release)
    2. Issue occurs when changing font parameters
    3. Expected the font size dropdown to appear upon click
    4. Clicking on the font size drop down arrow does not display the list of font sizes as it is meant to.
    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  2. Type reverting to default when using shift or symbols.

    When within the text box, every time I use a symbol (i.e. parenthesis, bullet point) the action causes the type font to revert back to default. In the attached image I was using Acumin and after the parenthesis it reverted back to Myriad Pro.

    It's just inconvenient to have to select the text over again and make it the correct font.

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  3. Font Family menu opens partially scaled with two screen that use different scaling

    When setting the font family in the Character Panel, the expanded menu will appear mostly black (see attached file AiFontMenuBug.jpg) and makes browsing fonts tricky. This appears to only happen when using the font scaling on my Wacom Cintiq pro 16. When the Character Panel is moved to my other screen, which isn't font scaled, it behaves normally. (see attached file AiFontMenuBug2.jpg)

    Illustrator CC 2018 (22.0.1), Windows 10 Pro (64-bit) : Intel HD 530 GFX card, Wacom Cintiq Pro 16

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  4. Scrolling over the Font Family closed dropdown doesn’t respect Filters applied properly

    You guys are amazing. I can set my mouse over the font selection box, and without opening the drop down menu, I can scroll through fonts.

    The bug is that after setting my font filter, I continue to scroll through an unfiltered list of fonts, unless I open the drop down menu.

    2 votes

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  5. Type on path issue

    Illustrator 22.0.1 (64-bit)
    When I move the beginning or ending tabs of the path after placing the text such as to center the text on a oval, once I move one or the other of the starting or ending placings, the lines to move them disappear. I am attaching a before and after picture to show you

    2 votes

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    Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Admin →
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  6. Clicking to the side of a (point) text doens't put cursor at the end of line

    Illustrator CC 2018
    Mac OS X El Capitan and Windows 10

    This used to work on CS6 (at least on Mac): with type tool selected, having clicked anywhere in the middle of a text (point, not area), if I wanted to go to the end of the line (eg to continue typing), I could click anywhere to the right of the text and the cursor would move to the end of the line.

    Now, if I do that, it deselects the text (sometimes creates a new point text.

    If I want to continue typing, I have to click exactly just…

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  7. When setting the leading, cannot select "auto"

    When trying to set the leading, cannot re-select "auto"

    2 votes

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  8. zoom

    When snap to grid is on, it will only create new text. It won't select existing text for editing - probably because it isn't on the grid. This never used to happen before the latest update.

    2 votes

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  9. most fonts not rendering

    I have to continually uninstall and reinstall 75% of my fonts! They show up in the panel, but do not render when selected. This is way beyond aggravating and is taking up hours of my time daily.
    These are fonts on my hard drive, not typekit or any other font service. using Windows 10 and Illustrator CC 2018 (happened intermittently with 2017, now it's everytime I open Illustrator or let it sit open for more than a few hours)

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Closing the ticket since didn’t hear back from customer.

    Hi Jamie,
    If you are still facing this issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

  10. Text and Objects Randomly Rotating

    When I move text or an object, I will always notice they get slightly rotated. It's hard for the eye to see it sometimes, but the guide lines will show that things get slightly rotated sometimes for no reason.

    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  11. Delay of text cursor

    1. Illustrator 22.0.0 (64-bit).
    2. There is a delay in the text cursor showing up when it's moved with arrows or a text path is newly clicked, requiring one to wait for it before being able to continue working.
    3. The text cursor should be immediately visible.
    4. There is a delay instead of a couple seconds. (That's a long time when making many moves in a row.)
    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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    Request to Contact Support  ·  Raghuveer responded

    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

  12. Editing tabs in Paragraph Styles crashes Illustrator.

    Open attached tab_bug.ai file. Open the Paragraph Styles window. Edit the "Windfall back cover" style. Select the Tabs section. Move the tab to the right. Hit OK. Illustrator crashes.

    I've already reported this at https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/31228633-demo-version-of-illustrator-crashes-constantly-de?tracking_code=a5435faf1626b3287df8c29b149793c7, but this is stripped down to the minimum possible case.

    2 votes

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    2 comments  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  13. Variable font with Adobe World-Ready Composers

    Variable font dont work with Adobe World-Ready Composers. (Only regular adobe composers) so no variable font on rtl launguage (working perfect on browser)

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our release – 23.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  14. Group selection + free transform no longer works on text boxes to resize area without changing text

    When I have a textbox open in Illustrator, in the past I could use the group selection tool to select just the box surrounding the type and manipulate that without affecting the text but now the bounding box doesn't even appear when I have the box selected without the type.

    Currently to manipulate the box without the type I would need to individually adjust each anchor point on the box, the free transform tool was previously very convenient for working around the fact that there's no actual feature to distinguish between manipulating the text box and the actual type but…

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  15. Illustrator Font problem :((

    A client's custom font that shows up InDesign and Photoshop is not showing up in Illustrator?!?!?!?!? What is the problem??? And how can I fix this?????

    I have Font Book and have never had a problem, now I am trying to reload, restart, test, etc to get the font to show up with no luck.

    Any ideas?

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  16. After I type text, I can't correct a word. When I click on it it will select a new text box above it. I can only delete the entire text.

    After typing a word/paragraph, I can not delete any part of the word except I can select it and delete the entire word/text box. I just got illustrator a couple of months ago and I have always had a problem with it, but now it doesn't work at all. Help!

    2 votes

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    Request to Contact Support  ·  Raghuveer responded

    Hi,
    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.

    Thanks.

  17. Auto activate fonts option turns back on by it self

    Auto font activate keeps turning back on after I turn it off. I do not want it on because I use my own font service and sometimes I already have the fonts. When it auto adds the font it makes it so the font doesn't work at all then I have to go in cc app and scroll forever (because there is no search) to remove the font.

    Apparently the only fix is to completely turn of adobe fonts from the CC app which will remove all adobe fonts which is not what I want to do!! I still use…

    1 vote

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  18. 日本語入力ができなくなるバグ

    【不具合報告】macOS Tahoe 標準日本語 IME が Adobe Illustrator でインライン入力に失敗する

    ■ 環境
    ・macOS Tahoe (26)
    ・Adobe Illustrator 29.8.6 および 30.3 の両バージョンで共通して発生
    ・IME: macOS 標準日本語入力（ライブ変換オフ）
    ・ハードウェア: Apple Silicon Mac

    ■ 症状
    Illustrator のテキストツールで日本語を入力しようとすると、未確定文字がアプリケーション内のカーソル位置（インライン）に表示されず、画面左下にフローティング変換ウィンドウとして表示される。変換ウィンドウ内で確定（Return）を押してもアプリケーション側に文字が入力されず、ウィンドウも消えない。

    Illustrator を再起動すると一時的に回復するが、数十分〜数時間の作業後に再発する。この症状は Illustrator のバージョンを変えても変わらないため、macOS Tahoe 側の IME の実装に起因する問題と考えられる。

    ■ 再現手順
    1. Illustrator を起動し、任意のドキュメントを開く
    2. テキストツールでテキストオブジェクトをダブルクリック
    3. 数十分〜数時間日本語入力を継続する
    4. 値わず、未確定文字がインラインではなく左下のフローティングウィンドウに出るようになる

    ■ 試みた対処（すべて効果なし）
    ・アプリケーションおよびシステムの再起動
    ・対象アプリケーションのキャッシュ・環境設定リセット
    ・フォントキャッシュのクリア
    ・入力ソースの再登録
    ・ライブ変換の ON/OFF 切り替え
    ・アプリケーシンのバージョンダウングレード（30.3 → 29.8.6）

    ■ 鈴決した事実
    AppleScript による Illustrator への JavaScript 実行命令は正常に通るため、Apple Events 自体のブロックはない。IME とアプリケーション間のインライン入力連携（Text Input Client プロトコル）が切れることが原因と考えられる。

    ■ 要望
    macOS Tahoe の標準日本語 IME において、長時間使用後にインライン入力セッションが失われる不具合を修正していただきたい。特に Adobe Illustrator のようなプロフェッショナル送のドローイングアプリケーションでの再現性が高い。

    1 vote

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    Need More Info  ·  1 comment  ·  Type, Fonts, Text  ·  Admin →
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  19. フォント Noto Sans

    30.3.0にアップデートした途端Noto Sansが表示されなくなった。
    バージョンダウンで戻ります。

    macOs

    0 votes

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    1 comment  ·  Type, Fonts, Text  ·  Admin →
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  20. Changing the Japanese font in the Type tool does not update it.

    macOS Tahoe 26.2
    Adobe Illustrator (Desktop version) 30.2.1

    Changing the Japanese font in the Type tool does not update it.
    This occurs even when "Enable missing glyph protection" is initially set to OFF and no other settings are changed.

    This does not occur in macOS Vetura13.7.8

    1 vote

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    Need More Info  ·  6 comments  ·  Type, Fonts, Text  ·  Admin →
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Illustrator (Desktop) Bugs

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