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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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692 results found

  1. Closing unexpectedly

    Closing unexpectedly, I have good system, i9 processor, 16Gb RAM, NVidia RTX 4070 card, still the app is closing unexpectedly

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  2. Constant crashing - can't even move an object

    Have updated my illustrator to the most recent version 29.1.

    Using Mac OS Sequoa 15.1.1 - M1.

    1. I would make changes, scroll to another section of my frame. Return back and my changes were then 'reverted'.

    2. Every time I open the app it lags, spinning wheel of death, and all i'm doing is trying to maybe zoom in or out, copy or move an object.

    I have reverted to old versions, reinstalled etc

    It's a small file, good computer with heaps of memory.

    Illustrator is basically unusable at this point and can't do my work. .

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  3. Delay in actions and slow responding to objects

    Slow responding to object items and a delay in dragging stuff over

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  4. Scrubby Zoom stopped working

    My Scrubby Zoom suddenly stopped working. It worked this morning and after it wouldn't work at all.
    It's activated in my GPU Performance under Animated Zoom.
    I'm NOT in Pixel Preview or in Traced Preview.
    I have a 2023 Macbook Pro M2 Max Sonoma 14.6.1
    Adobe Illustrator 28.7.1
    Can someone help me?
    Thank you :)

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  5. Not Responding Issues

    What is wrong with Illustrator today? As I am working on an infographic, every time I do something the program with stop responding/"not responding" for 3-10 seconds. It is extremely difficult to work like this.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  6. I'm tired. Tools occasionally don’t work, artboards don’t get edited, links don’t hold.

    My illustrator since I downloaded it has been very bad, at the moment it is buggy and does not let me edit the artboards, I even had to restart my PC. The bug happens with all the tools and just with the passing of the hours it fixes itself, but I'm tired. I can't even add images or screenshots because it doesn't leave me when it's in that state, it's not my computer, it's a very good computer and I can't say it's because I'm doing something wrong. Simply out of nowhere some tool does not work or the application…

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  7. 颜色选项滑块不能随着鼠标一起移动

    28.5
    如视频，调整颜色时，滑块不能和鼠标同步移动。

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  8. Baisse de performance au bout d'un certain temps

    MacBook Pro M1 Pro 16 Go - Mac OS Sonoma 14.4.1
    Illustrator 28.5

    Illustrator fonctionne parfaitement jusqu'à un moment où les raccourcis claviers ne fonctionne plus, le traitement de texte met du temps à afficher le texte que je rédige et la moindre action fait apparaître la roue de chargement sur la souris.

    La solution (que j'espère temporaire) que j'ai trouvé est de fermer et de réouvrir l'application

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  9. Take long time when create new file / open file / save file on local

    I'm using macbook m2, I just downloaded Ps and Ai from Adobe Creative Cloud. Ps is normal but Ai always loading (about 3mins) when I create new file, open file and save file. Please help me fix it.

    2 votes
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  10. Illustrator 2024 keeps crashing, no crash report, no recovery files

    I've been using Illustrator on my desktop since 2019, I haven't changed anything on my setup in terms of hardware or software. Illustrator was working perfectly fine up until lately (within the last 2 months). I've worked on large files and multiple files with heavy memory loads perfectly fine. But now, I can barely have two Illustrator documents open without it crashing. A crash report doesn't pop up and it doesn't save my recovery files even though I have that function enabled. I have one document open right now, it only has two photos and a shape with a gradient,…

    2 votes
    2 comments  ·  Performance  ·  Admin →
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  11. Hitting Alt Makes Cursor Look/Feel Laggy and Slow

    This has been going on for MANY years/versions of Illustrator and I've seen many posts here about the issue but it's yet to be resolved or have any work arounds.

    All you have to do to replicate the bug is to hit alt (don't even need to hold it) and assuming you're on a high refresh rate monitor you will instantly feel input lag and see the cursor moving at what appears to be 30fps or less, until you left click with mouse, then it will go back to normal. When you hit ALT there should be no difference in…

    2 votes
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  12. Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool

    When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

    Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

    This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

    Uninstalling and re-installing…

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  13. GPU performance not detected (unavailable)

    AMD RX6800M: GPU Performance not detected by Illus, unavailable driver, not supported etc, while also the driver and the GPU appeared in the system information on Illus???
    Updated driver done, Reinstalled driver/programs done, forces use GPU done, meddling with performance done wtf???
    Number of Displays: 1
    Number of Drivers: 2
    Vendor: ATI Technologies Inc.
    Renderer: AMD Radeon(TM) Graphics
    DXVersion: Unknown
    Active Display Name: \.\DISPLAY1
    PrimaryDisplayAdapterIndex: 0
    Display Adapter[0] VendorID: 1002
    Display Adapter[0] DeviceID: 1638
    Display Adapter[0] SubSysId: 16c21043
    Display Adapter[0] Revision: 196
    Display Adapter[0] DedicatedVideoMemory: 496
    Display Adapter[0] DedicatedSystemMemory: 0
    Display Adapter[0] SharedSystemMemory: 7887
    Display Adapter[0] Attached Monitors: \.\DISPLAY1
    Display…

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  14. Illustrator 27.6.1 randomly freezing...

    This is happenng to a few of the machines in my office. AI will randomly stop responding. The window will grey out and the only way to resolve is to force quit (I've given it an hour once to see if it resolved itself, but no).

    AI 27.6.1
    Windows 11
    Nvidia RTX A2000 12gb GPU
    i7-12700 CPU
    64G memory

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  15. GPU performance enabled, but Illustrator is still using CPU at 100%?

    Greetings, I have a 4070 ti and an AMD Ryzen 9 5900x (12 core) with 64 gb of RAM config, windows 11 machine. I have resetted the config files (deleted all the folders there), whenever I open a project that has 3d materiales and objects in it, illustrator refuses to use my GPU, despite having all the relevant boxes ticked in preferences. Here is a screenshot of whats happening. I am a CC subscriber and using the latest version (27.6.1 64bit). My video card should be able to handle any 3d task I set to it silky smooth, just applying…

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  16. 100% View is Inaccurately Sized - Wrong Monitor Resolution Detected?

    This is marked ad fixed in older bug reports, but it is still an issue in 2023.
    When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:

    1. Edit>Preferences>Display Print Size at 100% Zoom is checked
      Result: ≈7.5"x11"

    2. Edit>Preferences>Display Print Size at 100% Zoom is not checked
      Result: ≈5.25"x8"

    3. Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.

    So currently, the only way for me to actually see the…

    2 votes
    5 comments  ·  Performance  ·  Admin →
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  17. Illustrator is crashing all day long, for no reason

    Illustrator is crashing straight away, it just crashes and closes, sometimes recovering the file worked on at the time and sometimes not, and for no apparent reason to me. It doesn't crash with a specific file, it has crashed with several. I stopped counting after crashing 20 times in one day. I use a Creative Cloud account where I alternate using it between a Windows computer (at work) and at home on an iMac (home-office) and it only crashes on Windows. There is no conflict to report in System Compatibility Report in the Help menu. When it crashes and closes,…

    2 votes
    2 comments  ·  Performance  ·  Admin →
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  18. Se cierra automáticamente

    No me deja habilitar el acceso a Illustrator, se cierra sin consentimiento.

    2 votes
    2 comments  ·  Performance  ·  Admin →
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  19. freeze on save

    I have consistent problems with Illustrator 27.2 hanging/lagging (becoming entirely unusable, with any action resulting in a ca. 10-second wait) following saving. This seems to happen only if I happen to switch to another open window/program while saving is in progress. This has only been happening w/in the last few weeks, so perhaps connected to a recent update? The only way to correct the problem is to quit and restart Illustrator (even shutting down the individual file isn't sufficient). It happens whether or not I'm using an external monitor.

    I'm on a 2022 14" MBP, 16 GB RAM, Ventura 13.2

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  20. two fingers touchpad navigation bug

    When I am using two fingers on touchpad to navigate through document, the movement is not fluid - it's like playing game on low FPS. When I am using spacebar + mouse to navigate - its fine.

    2 votes
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