686 results found

1. Illustrator shows spinning circle - tried everything

   I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the Ctrll - Shift - Alt keys.

   I can use the mouse, but the cursor has a spinning wheel even outside Illustrator, and the menus don't work. I've been through checklists about install/reinstall, remove user preference folder, in Illustrator as in other products, I've tried moving all the fonts I could from the fonts folder. I've rebooted multiple times. I've tried reinstalling Illustrator. After doing all this, I get error messages such as "The operation cannot complete because of an unknown error (SExi)", "The operation cannot complete because of an unknown error (CANT)". I'm currently also using After Effects - I removed the user preferences using the… more

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2. Unusual GPU clock usage

   after the recent update, i am experiencing an unusual bug with the Nvidia control panel.
   its setting the power management to maximum no matter how i tried to change it to normal state.
   its overiding the nvidia command

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   Need More Info  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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3. 优化运行内存占用

   1. Adobe Illustrator 2026 (version 30.7) consumes excessive memory upon launch—just enabling it uses up to 900MB.
      
   2. A file with 80 artboards, all containing text, sized at 263mm wide by 359mm high, experiences lag when dragging 5 or 10 artboards; there is noticeable delay. After creating outlines for the text and clicking X to exit, the software crashes.
      
   3. Saving a document with 80 artboards as a PDF does not allow background saving.
      
   4. A file with 110 artboards, each 263mm wide by 359mm high and filled entirely with text, causes extremely high memory usage. Copying and pasting operations are sluggish. We request optimization on overall memory consumption, including per-software memory footprint, memory usage when creating a new artboard, memory usage for text-only artboards, and general performance improvements.

   1. Adobe Illustrator 2026 (version 30.7) consumes excessive memory upon launch—just enabling it uses up to 900MB.
      
   2. A file with 80 artboards, all containing text, sized at 263mm wide by 359mm high, experiences lag when dragging 5 or 10 artboards; there is noticeable delay. After creating outlines for the text and clicking X to exit, the software crashes.
      
   3. Saving a document with 80 artboards as a PDF does not allow background saving.
      
   4. A file with 110 artboards, each 263mm wide by 359mm high and filled entirely with text, causes extremely high memory usage. Copying and pasting operations are sluggish. We request… more

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   Need More Info  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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4. メモリ食い過ぎ。強制終了せざるを得なくなる。新機能や生成AIはいらないから安定を希望する。

   メモリ食い過ぎ。強制終了せざるを得なくなる。新機能や生成AIはいらないから安定を希望する。使用するかしないか選択できるような改善が必要。

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   Need More Info  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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5. Extremely Sluggish after Using Edit Toolbar

   Picking any tool from Edit Toolbar will bring Illustrator to a crawl. Popups become unresponsive for around 5 seconds. If I start Illustrator while holding down Shift Ctrl Alt, it works great - but only when I do so. If I don't, it's back to being slow. Running Illustrator as an Administrator also makes it run great.

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   Need More Info  ·  5 comments  ·  Performance  ·  Delete…  ·  Admin →
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6. Stacked dimensions lagging Illustrator

   The dimension around the red outline rectangle is the LAG source... try to move anything, it takes forever. But as soon as you delete the dimensions, the lag is gone. I'm not sure what is going on here.

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Expected to be fixed in Beta 30.6.0.75.

   Please try to update and check if the lagging is gone.

7. Ça crash tout le temps !!! Réglez ça par pitié 🙏

   L’interface se bloque je ne peux plus bouger mes éléments, zoomer etc… je dois fermer et réouvrir l’application c’est fatiguant …
   Svp améliorez les bugs d’interfaces c’est inutilisable 🙏

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   Need More Info  ·  2 comments  ·  Performance  ·  Delete…  ·  Admin →
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8. Adobe Illustrator keeps turning on "Real-Time Drawing and Editing" when I want it off.

   Adobe Illustrator 30.0 keeps turning on "Real-Time Drawing and Editing" in the Performance Settings when I want it off. I uncheck it, and it's fine. It stays that way. However, sometimes if the app has been quit and reopened, the checkbox is ticked again. Unless I'm accidentally causing it to happen with a secret keyboard shortcut, the app is arbitrarily doing this itself! It also does it sometimes when the app is updated. It's actually an old bug and goes back many, many versions. Time it was stamped out, Adobe.

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9. App crashes shortly after launch

   It keeps quitting unexpectedly after a short time

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   Need More Info  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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10. Both Illustrator and Photoshop stop responding while using complex files

    The Adobe Software, both Illustrator and Photoshop, stop responding and I can’t really use them properly, while using complex files

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Akshay, the team would need to study those files that makes Illustrator work slowly. Please upload these to a file hosting of your choice (with all the links collected using File > Package) and send the access link to sharewithai@adobe.comm so the team could investigate them. Please mention the link to this report (http://illustrator.uservoice.com/forums/601447/suggestions/50490981) along with full details about your OS and hardware.

11. Request for Improvement: Kerning Delay with Complex Background Data in Illustrator 2025

    I am experiencing performance issues with Adobe Illustrator 2025 (latest version) in the following environment:

    Environment: MacBook Pro 2024 (32GB RAM, SSD), macOS Sequoia
    File Setup: Approximately 30 artboards with the same complex background (vector data or high-resolution images)
    Issue: Kerning and text spacing adjustments result in a ~1-second delay per operation. Hiding the background does not resolve the issue, but removing it eliminates the delay.

    Attempted Solutions:
    Disabled Navigator panel and layer thumbnails
    Toggled GPU performance on/off

    Request: Please optimize performance to ensure smooth kerning operations even with multiple artboards and complex background data.

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    Need More Info  ·  3 comments  ·  Performance  ·  Delete…  ·  Admin →
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12. 3D Materials Panel Causes Much Longer Document Load Times

    Regarding the 3D Effects Panel in Illustrator, it seems to take nearly 20 seconds when launching a new document if in the previous session the Panel was active. If the 3D Effects panel was not active, then the document loads much faster. It would be great to have Illustrator handle the load time better.

    I'm using Illustrator version 29.2.1 in MacOS WITH Sequoia 15.2 on an M4 Pro 48GB RAM.

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13. Closing unexpectedly

    Closing unexpectedly, I have good system, i9 processor, 16Gb RAM, NVidia RTX 4070 card, still the app is closing unexpectedly

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14. Constant crashing - can't even move an object

    Have updated my illustrator to the most recent version 29.1.

    Using Mac OS Sequoa 15.1.1 - M1.

    1. I would make changes, scroll to another section of my frame. Return back and my changes were then 'reverted'.

    2. Every time I open the app it lags, spinning wheel of death, and all i'm doing is trying to maybe zoom in or out, copy or move an object.

    I have reverted to old versions, reinstalled etc

    It's a small file, good computer with heaps of memory.

    Illustrator is basically unusable at this point and can't do my work. .

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15. Delay in actions and slow responding to objects

    Slow responding to object items and a delay in dragging stuff over

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16. Scrubby Zoom stopped working

    My Scrubby Zoom suddenly stopped working. It worked this morning and after it wouldn't work at all.
    It's activated in my GPU Performance under Animated Zoom.
    I'm NOT in Pixel Preview or in Traced Preview.
    I have a 2023 Macbook Pro M2 Max Sonoma 14.6.1
    Adobe Illustrator 28.7.1
    Can someone help me?
    Thank you :)

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    2 votes

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17. I'm tired. Tools occasionally don’t work, artboards don’t get edited, links don’t hold.

    My illustrator since I downloaded it has been very bad, at the moment it is buggy and does not let me edit the artboards, I even had to restart my PC. The bug happens with all the tools and just with the passing of the hours it fixes itself, but I'm tired. I can't even add images or screenshots because it doesn't leave me when it's in that state, it's not my computer, it's a very good computer and I can't say it's because I'm doing something wrong. Simply out of nowhere some tool does not work or the application crashes directly.

    My illustrator since I downloaded it has been very bad, at the moment it is buggy and does not let me edit the artboards, I even had to restart my PC. The bug happens with all the tools and just with the passing of the hours it fixes itself, but I'm tired. I can't even add images or screenshots because it doesn't leave me when it's in that state, it's not my computer, it's a very good computer and I can't say it's because I'm doing something wrong. Simply out of nowhere some tool does not work or the application… more

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18. 颜色选项滑块不能随着鼠标一起移动

    28.5
    如视频，调整颜色时，滑块不能和鼠标同步移动。

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    2 votes

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19. Baisse de performance au bout d'un certain temps

    MacBook Pro M1 Pro 16 Go - Mac OS Sonoma 14.4.1
    Illustrator 28.5

    Illustrator fonctionne parfaitement jusqu'à un moment où les raccourcis claviers ne fonctionne plus, le traitement de texte met du temps à afficher le texte que je rédige et la moindre action fait apparaître la roue de chargement sur la souris.

    La solution (que j'espère temporaire) que j'ai trouvé est de fermer et de réouvrir l'application

    2 votes

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20. Take long time when create new file / open file / save file on local

    I'm using macbook m2, I just downloaded Ps and Ai from Adobe Creative Cloud. Ps is normal but Ai always loading (about 3mins) when I create new file, open file and save file. Please help me fix it.

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