686 results found

1. AI 25.4.1 GPU performance still very slow, cannot easily editing previous version files

   Since AI 25.2 I've had problems editing files. With GPU features enabled, all UI functions, selecting, deselecting, all mouse dragging functions, menu selections are all extremely slow to respond, I'm talking several seconds between responses to clicks and movement. Turning off "Real Time Editing" helps somewhat, delays are shortened, but still very difficult to work with. Disabling Animated-zoom has no effect. Disabling GPU entirely, improves selection and dragging, but there is still a delay of several seconds after releasing the mouse button. This behavior seems restricted to editing files prior to v25.2, but not all. Preforming a "SaveAs" over the existing file does not solve the problem. I found copying and pasting the entire contents into a new blank document does seem to solve the problem, as the UI response is speedy in the new document, in the same session of AI ! New documents work normally. Copy and pasting is not a practical solution. I do not see any shape or color problems. I've refreshed AI 25 preferences, to no effect. I'm using AI 24.3 where these same problem files edit normally with GPU enabled!? I attached a typical example file. As of 9-21-2021 all my CC-Apps and graphic drivers are up to date. Video card is NVIDIA P5000-16GB/driver-v472.1/30.1.14.7212, computer HP-Z8 Xeon4112, Win21H1-19043.1237, MS HID mouse driver.

   Since AI 25.2 I've had problems editing files. With GPU features enabled, all UI functions, selecting, deselecting, all mouse dragging functions, menu selections are all extremely slow to respond, I'm talking several seconds between responses to clicks and movement. Turning off "Real Time Editing" helps somewhat, delays are shortened, but still very difficult to work with. Disabling Animated-zoom has no effect. Disabling GPU entirely, improves selection and dragging, but there is still a delay of several seconds after releasing the mouse button. This behavior seems restricted to editing files prior to v25.2, but not all. Preforming a "SaveAs" over the… more

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2. AiRobin using 16-24% CPU constantly

   Every time Illustrator is opened (and sometimes after it is closed) AIRobin uses cpu constantly even when no files are opened.

   1. OS: Windows 10 Pro ver:2004 build:19041.1165
   2. Illustrator Beta 26.0.667
   3. steps to reproduce are above
   4. my expected result is for it to only use CPU when a task is needed
   5. this description should be more than adequate.
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi ,
   Please download latest PreRelease Build of 26.0 from PreRelease section of CCD and see if you are still facing the issue .
   If not a Prerelease member Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 26.0 from CCD “Prerelease” tab in Categories section.
   Regards
   Ankit Goyal
   Illustrator Team

3. Multi-Selection Lag on M1 MacBook Pro

   When selecting multiple objects or points, Illustrator will lag consistently throughout the process and the objects will "stick" to your cursor. So the previously selected objects end up being moved while trying to select more objects.

   Illustrator Version: 25.4.1
   Model Name: MacBook Pro
   Model Identifier: MacBookPro17,1
   Chip: Apple M1
   Total Number of Cores: 8 (4 performance and 4 efficiency)
   Memory: 16 GB
   System Firmware Version: 6723.140.2
   OS Loader Version: 6723.140.2

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4. Illustrator 25 extremely slow

   Illustrator 25 (the past several versions; currently running 25.2.3 on two separate Macs) on Mac OS (Big Sur) has been running extremely slowly for me. I've reinstalled the app, reset prefs, removed plugins, removed fonts, etc., unticked "GPU performance," ensured that dictation is disabled at the OS level, and Illustrator is still giving me the beach ball of death for things like selecting items in the menu with a dead-simple file.

   I have downloaded Affinity Designer, but it's not making my socks go up and down — twenty years of Illustrator muscle memory makes it hard to switch. I'm not clear on what's causing Illustrator to lock up so frequently — would love to be able to send a log file to Adobe for analysis, but not clear on how to do it. Any help would be appreciated.

   Illustrator 25 (the past several versions; currently running 25.2.3 on two separate Macs) on Mac OS (Big Sur) has been running extremely slowly for me. I've reinstalled the app, reset prefs, removed plugins, removed fonts, etc., unticked "GPU performance," ensured that dictation is disabled at the OS level, and Illustrator is still giving me the beach ball of death for things like selecting items in the menu with a dead-simple file.

   I have downloaded Affinity Designer, but it's not making my socks go up and down — twenty years of Illustrator muscle memory makes it hard to switch. I'm not clear… more

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5. Selection Lag / Delay v.25.2.3 Windows 10

   I have been experiencing delays with Illustrator for some time now. It will lag for a second or so when selecting objects / text. A popup will flash in the top left hand corner of the screen, but it is too brief to identify what the popup is. I have tried screen recording but it's too brief even for that. Last month I did a clean install to see if that solved the problem and it did - but it's gradually come back. Constantly having to restart the system to bring performance back to normal. I find that the AI splash screen takes longer than it used to.. and hangs on loading plugins with lots of popup window activity in the top left of the screen Windows 10 x64; Radeon Pro WX7100. Anyone else experiencing this? Getting fed up of Adobe these past two years TBH.

   I have been experiencing delays with Illustrator for some time now. It will lag for a second or so when selecting objects / text. A popup will flash in the top left hand corner of the screen, but it is too brief to identify what the popup is. I have tried screen recording but it's too brief even for that. Last month I did a clean install to see if that solved the problem and it did - but it's gradually come back. Constantly having to restart the system to bring performance back to normal. I find that the AI… more

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6. gpu animated zoom ramdomly disables after 25.0.1 update (25.2.1)

   Last tried with illustrator version 25.2.1

   Using animated zoom – gpu enabled – illustrator randomly switches to cpu while working on illustrator PDFs
   Does not occur while working in a .ai file, only PDF.

   Interim Solution: downgrade to 25.0 – animated zoom works fine using 25.0, but now randomly crashes from time to time …

   MacBook Pro (16-inch, 2019)
   2.3 GHz 8-Core Intel Core i9
   32 GB 2667 MHz DDR4
   AMD Radeon Pro 5500M 8 GB

   Big Sur 11.2.3

   3 votes

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7. Flickering Background on resume

   Mac mini M1, grey background seems to stutter/flicker the Ai has been open and the Mac is woken up from sleep. Happens every time. Quiz and reopen fixes it most times. See video

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8. Illustrator keeps shutting when I try to save my work and all of my work is lost.

   It should have an autosave option or a restore work option when it quits unexpectedly. But also there is a but when trying to save
   a document that shuts Illustrator and I've lost hours of work due to it so that needs to get fixed.

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9. While creating simple vector files Illustrator lags

   Since updating to 2020 and 2021, Illustrator is slow and laggy on creating simple vector files.

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10. Illustrator 2021 crashes when trying to import AutoCad DWG

    Every time I try and open an AutoCAD dwgs in illustrator, the options to choose what scale I want comes up and when I click ok, the whole program crashes and the pop up box comes up asking if I want to send a report to illustrator. I cant open any of my dwg drawings at all!

    I've uninstalled and re-installed illustrator many times and updated it to make sure its the latest update and I've turned my computer off and on many times but nothing works. It worked for me before I updated so I think its the latest update that's caused the problem.

    Every time I try and open an AutoCAD dwgs in illustrator, the options to choose what scale I want comes up and when I click ok, the whole program crashes and the pop up box comes up asking if I want to send a report to illustrator. I cant open any of my dwg drawings at all!

    I've uninstalled and re-installed illustrator many times and updated it to make sure its the latest update and I've turned my computer off and on many times but nothing works. It worked for me before I updated so I think its the latest… more

    3 votes

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11. Slack & Illustrator freeze each other

    Sometimes Illustrator freezes on save and f I click Slack, I notice that it also has frozen. If I force quit Slack, Illustrator sometines unfreezes without having to force quit it.

    HELP!

    3 votes

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12. GPU Problem after upgrade to 25.1

    After upgrading to 25.1 GPU previewing is erratic. After a while working on a document GPU previewing is not available (after restart Illustrator it is). Then also problems with text selection occur, text is not marked as selected and text cursor is not visible. Seems like a problem with out of video memory? Using a maxed out MacMini with 64GB RAM and a Blackmagic eGPU. MacOS is 11.1
    For now reverting Illustrator 25.0 removes all problems.

    3 votes

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13. illustrator very slow

    I can't use illustrator on Mac, it's too slow it doesn't make me move object...

    3 votes

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14. M1 laptop hang

    Adobe illustrator keeps hanging on me while
    Designing halfway. Sometimes it even hangs my own laptop. I know it hasn’t been optimised for m1 chip MacBook Pro (I’m using that currently) but sometimes it hangs so long that I’ve to force shut down my laptop and open up the file again. It’s just very unstable and buggy. Please help???

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    3 votes

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15. Pattern palette causes program crash

    I have been experiencing a lot of problems with Illustrator since updating to Big Sur OS. At first it didn't even open. Now, the Pattern palette causes the program to crash every time I attempt to create a pattern. I have wasted a whole week and I cant seem to be able to get it to work correctly.

    3 votes

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16. Illustrator freezes the computer too often with the new m1 MacBook Air - please fix bug
    3 votes

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17. software crash

    Crash on trying to delete drop shadow effect. happened 4 times in one day. lost lot of work progress.

    3 votes

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18. Visual glitches in 2021 version

    see middle blue circle. happens when zooming in and out (white speckles move)

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    3 votes

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19. Illustrator 2020 24.3 Extremely slow performance and lagging on Windows 10

    Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.

    I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.

    I've installed the previous version of illustrator to test but had the same performance issues.

    All drivers updated, and ran through performance troubleshooting in adobe support pages.

    Win 10 Pro x64
    i7, 16GB Ram
    Nvidia Geforce GTX

    Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.

    I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.

    I've installed the previous version of illustrator to test but had the same performance issues.

    All drivers updated, and ran through performance troubleshooting in adobe support pages.

    Win 10… more

    3 votes

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20. Very high latency/lag/delay with basic operations

    I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).

    There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.

    With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.

    Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to be improving at all.

    I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).

    There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.

    With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.

    Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to… more

    3 votes

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