Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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While creating simple vector files Illustrator lags
Since updating to 2020 and 2021, Illustrator is slow and laggy on creating simple vector files.
3 votes -
Illustrator 2021 crashes when trying to import AutoCad DWG
Every time I try and open an AutoCAD dwgs in illustrator, the options to choose what scale I want comes up and when I click ok, the whole program crashes and the pop up box comes up asking if I want to send a report to illustrator. I cant open any of my dwg drawings at all!
I've uninstalled and re-installed illustrator many times and updated it to make sure its the latest update and I've turned my computer off and on many times but nothing works. It worked for me before I updated so I think its the latest…
3 votes -
Slack & Illustrator freeze each other
Sometimes Illustrator freezes on save and f I click Slack, I notice that it also has frozen. If I force quit Slack, Illustrator sometines unfreezes without having to force quit it.
HELP!
3 votes -
GPU Problem after upgrade to 25.1
After upgrading to 25.1 GPU previewing is erratic. After a while working on a document GPU previewing is not available (after restart Illustrator it is). Then also problems with text selection occur, text is not marked as selected and text cursor is not visible. Seems like a problem with out of video memory? Using a maxed out MacMini with 64GB RAM and a Blackmagic eGPU. MacOS is 11.1
For now reverting Illustrator 25.0 removes all problems.3 votes -
illustrator very slow
I can't use illustrator on Mac, it's too slow it doesn't make me move object...
3 votes -
M1 laptop hang
Adobe illustrator keeps hanging on me while
Designing halfway. Sometimes it even hangs my own laptop. I know it hasn’t been optimised for m1 chip MacBook Pro (I’m using that currently) but sometimes it hangs so long that I’ve to force shut down my laptop and open up the file again. It’s just very unstable and buggy. Please help???3 votes -
Pattern palette causes program crash
I have been experiencing a lot of problems with Illustrator since updating to Big Sur OS. At first it didn't even open. Now, the Pattern palette causes the program to crash every time I attempt to create a pattern. I have wasted a whole week and I cant seem to be able to get it to work correctly.
3 votes -
3 votes
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software crash
Crash on trying to delete drop shadow effect. happened 4 times in one day. lost lot of work progress.
3 votes -
Visual glitches in 2021 version
see middle blue circle. happens when zooming in and out (white speckles move)
3 votes -
Illustrator 2020 24.3 Extremely slow performance and lagging on Windows 10
Extremely slow performance and lagging making Illustrator unusable under win 10 pro. Massive lag (sometimes 10 sec) when moving, selecting, objects or zooming, sometimes when selecting tools.
I had v23.4 installed on the same machine with Win 7 a week ago and had no issues. New install of Windows 10 with the same version of illustrator is unusable even though my machine spec is above requirements and has no other issues.
I've installed the previous version of illustrator to test but had the same performance issues.
All drivers updated, and ran through performance troubleshooting in adobe support pages.
Win 10…
3 votes -
Very high latency/lag/delay with basic operations
I am using a wacom cintiq pro 24HD and a thinkpad P1 running the Win10 pro for workstations (2004 build). All my drivers are up to date. I am running the latest build of illustrator (v 24.3).
There's very high lag with basic move / resize operations (1-2 seconds) both with and without using the cintiq. + pen.
With the rotate and reflect tools, the lag is up to 4 minutes if i'm using the wacom, and it's still 1-2s without.
Please help, this has been an issue over the last few releases of illustrator and it doesn't seem to…
3 votes -
Crash on Quit
Illustrator crashes on quit 4 out of 5 times on my Mac and has for many months and builds. Crash on quit wouldn't be so bad if Illustrator didn't save so many interface and plugin settings on quit. The main crash indicator is below and full log is attached. Currently running illustrator 24.2.3, macOS Catalina 10.15.6. 2019 16" MacBook Pro Radeon Pro 5500M.
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: EXCI386GPFLT
Exception Note: EXCCORPSENOTIFYTermination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [56728]3 votes -
Illustrator très lent depuis la dernière MAJ. MacOS Catalina 10.15.6
J'ai fait une mise à jour il y a environ 3 semaines et je viens d'en faire une autre. Depuis la première MAJ, mon Illustrator est très lent, ce ne travaille pas bien du tout.
3 votes -
Switching project tabs fails to update to selected project
In recent updates, including the June 2020 Illustrator update, tabs fail to switch projects, displaying only the current project for up to 15 seconds before slowly refreshing and switching to the selected open project tab. This happens several times a day and drastically effects productivity. (macOS Catalina 10.15.5, Macbook Pro 16 2019)
3 votes -
Illustrator crashes when using certain tools, when macbook goes to sleep, when left on too long, when selecting items (CMD+A)
Going mad trying to fix this bizzare problem on my new 2019 Macbook pro.
- Latest version of illustrator (24.1.2)
-Mac OS Catalina 10.15.4, 2.3 GHz 8-Core Intel Core i9, 32 GB 2667 MHz DDR4, MD Radeon Pro 5500M 8 GB
Intel UHD Graphics 630 1536 MBSince maybe last month, illustrator has been crashing more and more frequently, and at the strangest of times. I have everything almost exactly the same on my 2018 Macbook Pro and Illustrator is totally fine on that one. I can't quite figure out what is going wrong with this laptop.
For instance:
-When I…
3 votes -
Panels are mixed up and showing wrong content when docked
All panels and document windows show some frozen content. This happens daily until I restart. If panels are dragged to be floating they refresh correct until they are docked together again.
MacOS Catalina, AI 24.1
3 votes -
Zoom in keyboard shortcut bug
Since the update to Illustrator v. 24.1 the zoom in keyboard shortcut (cmd +) no longer works. The zoom out function (cmd -) does continue to work. I have the same issue in Adobe Acrobat. Any fixes would be appreciated.
3 votes -
Magic mouse 2 poor performance
OS Catalina - 10.15.3
Illustrator - 24.0.3
Imac 2019 - I9 - 40gb ram - 512 ssd - pro vega 48 8gbThe performance while using the magic mouse 2 is very... very slow and laggy. Just scrolling left to right/up to down using a single finger swipe is choppy, delayed to the point where it is unusable. I am forced to use a different mouse while working within illustrator (my logitech, which works fine). I know there are some features within mac OS like the inertia scrolling that cause problems but when you disable all of the those features…
3 votes -
too slow and laggy, small edits also end up in not responding or hanging and crashes.
After the last update (24.0.1) Illustrator is too slow and laggy. Crashes Illustrator consistently with Can't finish previewing, small edits also end up in not responding or hanging and crashes.
3 votes
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