947 results found

1. Document window opens as narrow strip, will not expand to full width

   Every document. Every time.

   Multiple documents stack inside this narrow window.
   Documents set to open in tabs.
   Same regardless if Illustrator is opened first or opens with document.
   Documents on external drives and local machine.

   Illustrator 23.0.4
   2016 MacBook Pro 15-inch 16 GB RAM
   Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
   MacOS Mojave (current)
   Mac Illustrator CC 2019 (current)
   Application Frame turned off. (with frame turned on things work differently... fine)
   Both built in display and 32-inch 4k.

   Only started this when I upgraded to CC 2019.

   Clicking here expands the window too it's original, correct size.

   Reset preferences.
   Uninstalled Illustrator and files. Caches, etc.
   Reset workspaces. Changed Workspaces.
   Happens on both of my machines. I do not run any third-party plugins or extensions, so all is basically stock across machines.

   Every document. Every time.

   Multiple documents stack inside this narrow window.
   Documents set to open in tabs.
   Same regardless if Illustrator is opened first or opens with document.
   Documents on external drives and local machine.

   Illustrator 23.0.4
   2016 MacBook Pro 15-inch 16 GB RAM
   Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
   MacOS Mojave (current)
   Mac Illustrator CC 2019 (current)
   Application Frame turned off. (with frame turned on things work differently... fine)
   Both built in display and 32-inch 4k.

   Only started this when I upgraded to CC 2019.

   Clicking here expands the window too it's original, correct size.

   Reset preferences.… more

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   21 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. cant type @. when us the AltGr + 1-0 nothing hapend. I work on windows 10

   cant us the AltGr + the number 1-0 it dosent respond have tried to change the keyboard, re instsall Ai this is on a windows 10 . have Ai on a windows 7 ther it works perfect.

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3. Adobe Illustrator CC showing "Enjoying this app? (Buy Now) even though I am subscribed.

   Adobe Illustrator CC showing "Enjoying this app? (Buy Now) in the opening screen even though I am subscribed.

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4. Character scroll bar

   The character scroll bar stopped working. If I click to change the font there is no scroll bar, nor is there a size option. I am on Windows 10 (64 bit Home) using the latest Illustrator (23.0.0 64 bit). I uninstalled and reinstalled and still have this problem I am using two screens, and have found that if i move the character window to the other screen and reset it, I can get the scroll bar back temporarily so this seems to have to do with dual screen setup

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5. BUG: Workspace panels jump from one screen to another when I click on the "stroke" panel

   Details of your operating system and version of Adobe Illustrator
   Mac OS 10.12.6
   AI 23.0.3

   The steps you were taking when you experienced the issues
   Apply stroke color

   Workspace panels jump from the screen where they are set to appear to another screen. I use an Apple Cinema Display (aluminum bezel) and an Apple 27" display with my MacBook Pro (Retina, 15-inch, Mid 2015)

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6. Uniform (centered) Scale // Bounding Box // Wacom Driver Issues

   Uniform (centered) scale issues while using the bounding box together with "shift+option" keys (Mac OS) for scaling, seem to occure while having older Wacom Drivers installed. It does not happen when working with a Mouse or using the Touch Pad for Example on a Wacom Intuos Touch. Pen input only reproduces this issue with older drivers.

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7. Illustrator CC2019 - blank control panel

   I have Illustrator 23.0.3 (CC2019).
   Each time I now open it, my UI is reset with no tools on screen. Only the workspace appears.
   I have to make them appear each time I reopen Illustrator.
   Have a solution ?
   Thanks,

   JP

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8. Can’t close / hide the Perspective Grid

   Can't close the the Perspective Grid, CC2019

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9. Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5 second delay to open it.

   Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5-second delay to open it. By the time 3 seconds have passed, the user clicks again. By the time Illustrator catches up, the menu is opened, then closed from the two clicks. UNUSABLE! The product should be shut down and users should be getting a refund or face a class action lawsuit. Worst business decision EVER to move this app to the cloud and take away the desktop version in the process!

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10. Can't upload illustrator files to bug reporter
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11. Tool Options Palettes Absent On Launch

    The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.

    Choosing the palettes in the Window menu when this happens does nothing.

    I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.

    Currently installed version: 23.0.3
    I have CC set to auto update. This bug has been in several versions of AI - I don't recall which version I first noticed it in because restarting Illustrator eventually resolves it (until it happens again), so it's not a HUGE issue and I've simply dealt with it for a long time (probably years, but months at minimum).

    Mac OS Mojave 10.14.4

    The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.

    Choosing the palettes in the Window menu when this happens does nothing.

    I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.

    Currently installed version: 23.0.3
    I have CC set to auto update.… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Cannot close main application window with keyboard shortcut

    When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi Kit,

    Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q

    Thanks
    Anish

13. Workspace toolbars disappearing

    Ai CC 2019 - all of a sudden all the toolbars have disappeared and won't stay reinstated. Workspace will not reset nor change modes.

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please reset your preferences and upgrade to latest release 23.0.2 we have fixed the toolbar issue there.

14. tool tips pop up

    Using windows 10 on dell xps15. tool tips pop up appears and then i cant make it go away.. i've disabled the tool tips in the preferences menu but it hasnt made any difference. Is this a bug or something to do with my system?

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15. Scrolling mouse wheel over Stroke Weight Bug

    To re create the bug:

    1) Draw a path with the default path tool.
    2) Highlight the path by clicking and dragging across it.
    3) Open the Stroke Panel
    4) Using a mouse that has a scroll wheel (in my case a $20 Logitech mouse), scroll up or down while the mouse pointer is hovering over the number for the stroke weight.
    5) The weight does not change until you go 2 full weights passed the original weight.

    Sometimes the weight will change but what often happens is that the weight must go at least 2 weights before 1 weight change is achieved.

    I.e. if you draw a 2 pt path, and you want to scroll the wheel to a 3 pt path you must first go to 4 then back down to 3 pt.

    Yes , I know you can simply click the arrows up or down to change weight, but when you spend 8hrs with the path tool, this time adds up!

    To re create the bug:

    1) Draw a path with the default path tool.
    2) Highlight the path by clicking and dragging across it.
    3) Open the Stroke Panel
    4) Using a mouse that has a scroll wheel (in my case a $20 Logitech mouse), scroll up or down while the mouse pointer is hovering over the number for the stroke weight.
    5) The weight does not change until you go 2 full weights passed the original weight.

    Sometimes the weight will change but what often happens is that the weight must go at least 2 weights before 1 weight… more

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16. Missing panels - restarting Illustrator brings them back

    On more than one Mac we have an issue in Illustrator 23.0.1 where some of the panels disappear and we can't get them back without quitting Illustrator and reloading it. Resetting the workspace doesn't work and neither does choosing one of the missing panels from the Windows menu.

    I did also have this on InDesign CC2018 but that has since been fixed in 2019.

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17. Workspace on start up gathers to home screen instead of second screen!

    Saved custom Workspace on start up gathers to home screen instead of second screen! This has only happened since the release of Illustrator 2019 - which has been the buggiest illustrator I've dealt with - horrible results to simple functionality that has never had problems in the past. very disappointed.

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18. Illustrator 23.0.1 Selection Tool/dragging text box keeps unselecting by itself?

    Keeps deselecting by itself when i try to grab objects and drag. When I press Shift and drag, it duplicates the text box and suddenly deselects itself?? anyone having this issue?

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19. Alert appears under panels

    Alerts appear underneath panels and can't be read

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20. Oversize UI Elements in Ai 2019

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do not believe this is the same as the "Actual Size" feature/bug mentioned elsewhere, as it seems to effect the entire User Interface, although it could be related.

    MacOS Sierra (10.12.6), MacBook Pro (Retina, 15-inch, Late 2013)

    Anyone else experiencing this?

    Paul

    I noticed that with the 2019 version of Illustrator (23.0), the entire UI of the software seems to be "supersized." It is as if every pixel is now rendered oversized. Not just in the drawing area, but all the tools, controls, panels, everything.

    I've attached a "full screen" screen shot of the 2019 (v. 23.0) welcome screen, and the (reinstalled) 2018 (v. 22.1) welcome screen. Both are maximized on the same physical screen, the display on my MacBook Pro. See how the buttons and other elements are larger in the 2019 version? Like it is somehow zoomed in.

    I do… more

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please refer to the link below to understand how to use Illustrator’s preference dialog to set the scale.
    https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface