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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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108 results found

  1. Placed image was resized automatically

    I had encounter the issue where the aspect ratio (heights and width) of the placed images .psd was changed when the same file was reopen.

    As attached, 1.png was the originally placed image size.
    After the file was closed and reopen, the aspect ration of the image changed as shown in 2.png

    Please note that the original image was not edited in any way.

    2 votes

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  2. Cannot place a bitmap TIFF into Illustrator (24.3 or 25.2)

    MacOS Catalina 10.15.4
    AI 24.3, 25.2

    I am unable to place any bitmap TIFF into the two latest versions of Illustrator. I tried two different versions of the file at two different dimensions and file-sizes.

    I get the dialogue: "Illustrator could not read the file [Filename]. Try replacing this with another valid link.

    I have never had this issue before. I tried a workaround wherein I open the TIFF directly in AI, and then copy/paste to my target file. However, the file is embedded and for large format work, this is not an acceptable workflow.

    Please help. TIA

    2 votes

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  3. Image Trace Bug?

    Every single image I trace and expand causes this effect. Is there a way to get rid of it?

    2 votes

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  4. IMPORTING png file = blank

    I tried to import a png file into illustrator and nothing happens, it shows as an asset but nothing is on the board. Other png files import normaly, just this specific one for some reason, I even tried to reformat it with photoshop and create a new file and no success.

    2 votes

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  5. adobe illustrator link images broken between mac and windows client

    adobe illustrator link images broken between mac and windows client (if link images not on the same path as illustrator file)

    2 votes

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  6. Placing PDF comes up with an Unknown error

    There is a bug with Illustrator when placing certain PDF's I get "An unknown error is detected...." I have been getting this error since Adobe Illustrator 2023.
    Files will work if it's opened in Rosetta but not with the regular version. Now with 2025 the option to open in rosetta is gone.

    Using Mac OS
    Apple chip M1
    16gb Ram
    Sonoma 14.5

    Do not have any issues with this on the Intel macs.

    1 vote

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  7. Large placed TIFFs fail to preview

    Here's my original post from May '23. The issue still exists.

    https://community.adobe.com/t5/illustrator-discussions/large-placed-files-with-layer-transparency-fail/m-p/14713026#M411782

    In the many months since, this has cropped up many times and I've had to find workarounds each time. Today is no exception - today's is a flat (not transparent) file 48640 × 26442px, CMYK. Preview fails without Rosetta; Rosetta succeeds in making a preview (but doesn't always, per discussion in the linked thread).

    1) Current hardware: 16-inch 2023 MBP. Apple M2 Max, 32GB Ram. Sonoma 14.6.1.
    2) Illustrator version 28.1
    3) placed a large TIFF
    4) expect a preview, don't get one
    5) happy to upload files if there's…

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  8. Illustrator freezes when selecting links & switching documents with placed images

    When working on a file that has a few placed images, Illustrator freezes for about 45 seconds when selecting different links in the links panel. This also happens when switching between open documents with placed images. To recreate the problem, I reset the preferences on the latest version of Illustrator, opened 2 files with lots of placed images, then selected different images and switched between the two open documents. Sure enough after a couple of minutes Illustrator started freezing giving me the beachball for about 45 seconds. This bug has only started happening in version 28. I reverted to version…

    1 vote

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  9. Image resolution differs depending on image orientation

    When placing an image in Illustrator, the image format is HEIC, and in portrait mode or landscape: The landscape picture shows the amount of ppi as 1 logical number. The portrait mode picture shows 2 numbers for ppi, and they are totally different.

    1 vote

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  10. Unable to place image files of any kind into Art Illustrator

    Illustrator v 28.4.1
    When trying to place or drag an image file into AI I get the error message "unknown format and cannot be opened" or "in a format which can not be placed". These are all existing files that I have used many times. I tried EPS, JPG, and PNG. It will not allow any new images. In addition, the image files in my existing files are now broken. Attached are the errors I am getting for the new files

    1 vote

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  11. Embedding images in SVG is not working

    I'm trying to embed some images in my SVG. When I do the process by clicking on the menu option "Embed images", it looks like it's working, but after saving and closing the file, when I reopen it, the image is linked not embedded.

    I tried with AI 2021 and 2024, but it also happened with other files.

    1 vote

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  12. Fix the error "The operation cannot complete because of an unknown error. (PARM)" when importing JPG files

    You need to Fix the error "The operation cannot complete because of an unknown error. (PARM)" when importing JPG files

    JPEG files work fine but not JPGs

    1 vote

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  13. Nested Linked AI Files don’t display proper fonts

    Nested or linked AI files inside other AI layouts are not letting the fonts come through. It renders to default font.

    1 vote

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  14. Replacing or updating an image often results in crashes

    Mac mini
    Apple M2 Pro
    32 GB

    Replacing or updating an image often results in crashes.
    Before crashing, it loses the preview and can't be restored until closing and reopening the file. But even so, the crash is coming.

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  15. Can't Link PDF

    Cannot link PDF into an AI file. When opening the file an Unknown error is detected. Help us investigate further....
    However opening Illustrator in a Intel based version on the M1 mac it will open without issue. However as this feature apparently is going to be removed it will cause major issues for me.
    This needs to be fixed.

    1 vote

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  16. Unembedded image looks blank or sometimes appears as a black box

    Unembedded image looks blank or sometimes appears as a black box. The same is in the exported file too.

    1 vote

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  17. Using blending modes with embedded images now gives darker colors

    In version 28 transparency in embedded images doesn't work the same way it worked in version 27, thus making impossible to use older files with the new version.
    Transparency (as in soft light, overlay...) gives a different result, usually darker, flatter.
    Looks like the issue is with embedded images, not linked, but since I need to use images in patterns I need to embed them.

    1 vote

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  18. almost all the images in my file turn black after saving.

    almost all the images I copy pasted to my file are black now. it was after saving the file.
    its a two days work that now gone. I need you to Restore as soon as possible

    1 vote

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  19. Illustrator 28.1 crashes after placing or replacing images

    Model Name: Mac mini
    Model Identifier: Mac14,12
    Chip: Apple M2 Pro
    Total Number of Cores: 12
    Memory: 32 GB

    A few seconds after placing or replacing an image in Illustrator 28.1 the app quits unexpectedly. Before that, it looses preview.
    I rolled back to Illustrator 28 and till now it's OK.

    1 vote

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  20. All my links rotate 90° when opening the file

    when i opened my file, all the links in 0° rotation, rotated to 90°... now i have to rotate all individually. x_x

    this happened to me other 3 times in different files in the past.

    1 vote

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