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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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100 results found

  1. Embedding images in SVG is not working

    I'm trying to embed some images in my SVG. When I do the process by clicking on the menu option "Embed images", it looks like it's working, but after saving and closing the file, when I reopen it, the image is linked not embedded.

    I tried with AI 2021 and 2024, but it also happened with other files.

    1 vote

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  2. Fix the error "The operation cannot complete because of an unknown error. (PARM)" when importing JPG files

    You need to Fix the error "The operation cannot complete because of an unknown error. (PARM)" when importing JPG files

    JPEG files work fine but not JPGs

    1 vote

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  3. Nested Linked AI Files don’t display proper fonts

    Nested or linked AI files inside other AI layouts are not letting the fonts come through. It renders to default font.

    1 vote

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  4. Color profiles are silently discarded for the placed screenshot thumbnails on Mac

    Can we fix the strange discarding of the color profile when dragging a screenshot thumbnail into an open Illustrator document (Mas OS — Command+shift+4, or Command+shift+3, or Command+shift+5). The thumbnail appears in the corner of the screen prior to the screenshot being saved to the Desktop.

    Using File>Place, or copying/pasting from any other program, or even dragging and dropping a screenshot from the desktop or other folder all cue a warning if there is a profile mismatch. And to my experience, placing in any of those ways does not change the document profile, regardless of what I choose when the…

    1 vote

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  5. Replacing or updating an image often results in crashes

    Mac mini
    Apple M2 Pro
    32 GB

    Replacing or updating an image often results in crashes.
    Before crashing, it loses the preview and can't be restored until closing and reopening the file. But even so, the crash is coming.

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  6. Can't Link PDF

    Cannot link PDF into an AI file. When opening the file an Unknown error is detected. Help us investigate further....
    However opening Illustrator in a Intel based version on the M1 mac it will open without issue. However as this feature apparently is going to be removed it will cause major issues for me.
    This needs to be fixed.

    1 vote

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  7. Unembedded image looks blank or sometimes appears as a black box

    Unembedded image looks blank or sometimes appears as a black box. The same is in the exported file too.

    1 vote

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  8. Using blending modes with embedded images now gives darker colors

    In version 28 transparency in embedded images doesn't work the same way it worked in version 27, thus making impossible to use older files with the new version.
    Transparency (as in soft light, overlay...) gives a different result, usually darker, flatter.
    Looks like the issue is with embedded images, not linked, but since I need to use images in patterns I need to embed them.

    1 vote

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  9. almost all the images in my file turn black after saving.

    almost all the images I copy pasted to my file are black now. it was after saving the file.
    its a two days work that now gone. I need you to Restore as soon as possible

    1 vote

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  10. Illustrator 28.1 crashes after placing or replacing images

    Model Name: Mac mini
    Model Identifier: Mac14,12
    Chip: Apple M2 Pro
    Total Number of Cores: 12
    Memory: 32 GB

    A few seconds after placing or replacing an image in Illustrator 28.1 the app quits unexpectedly. Before that, it looses preview.
    I rolled back to Illustrator 28 and till now it's OK.

    1 vote

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  11. All my links rotate 90° when opening the file

    when i opened my file, all the links in 0° rotation, rotated to 90°... now i have to rotate all individually. x_x

    this happened to me other 3 times in different files in the past.

    1 vote

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  12. Display different colors even though the color profiles match.

    OS: macOS Ventura 13.6.1
    Software: Illustrator CC 2023, Indesign CC 2023, Photoshop CC 2024

    Steps to Reproduce:

    Step 1:
    Set a unified color profile across all CC applications using Bridge (In this case, Adobe RGB + Japan Color 2011 Coated were used).

    Step 2:
    Create an image in Photoshop in RGB mode with a solid cyan color (#00ffff), embed the color profile, and save it.

    Step 3:
    Place the image created in Photoshop into Indesign and check the values when converted to CMYK in Overprint Preview.

    Step 4:
    Repeat the process from step 3 in Illustrator.

    Expected Result:
    Both Indesign…

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  13. Illustrator crashes if you search in the file explorer to relink/change image

    Windows 10 Pro (22H2)
    Illustrator 28.0 (64 bit)

    When you try to relink/change an image you get the file explorer window.
    Then you click on the search box and it freezes, only option is to cancel and return to Illustrator, but the program is frozen and the only solution is to kill it via the Task Manager.

    1 vote

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    0 comments  ·  Images, Links  ·  Admin →
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  14. 1 vote

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  15. 1 vote

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  16. Reopening files and all images have been rotated 90 degrees

    Reopening PDF files that have been worked on the day before and all images have been rotated 90 degrees.

    Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz 3.70 GHz
    32GB RAM
    NVIDIA GeForce RTX 2080 Super
    Windows 11 Pro (22H2)
    64-bit op system

    1 vote

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  17. Illustrator (still) cannot read TIF files.

    When can we remedy this? I cannot open or place a TIF file in Illustrator 27.6.1. The error message is the file is an unknown format and can't be opened.

    There are reports on this page still open from 2021. When will this be fixed?

    I have several TIFs from a museum to lay out for printing and I'm having to individually bring them all in to photoshop and export them as a different format.

    1 vote

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  18. Bug deletou todo o arquivo que estava salvo no pc anteriormente

    Eu estava trabalhando no arquivo há 6 horas, salvando tranquilamente, quando transformei em traçado uma imagem tudo ficou branco como se tivesse deletado tudo. Fechei e abri de novo sem salvar, quando o arquivo abriu veio todo em branco.

    1 vote

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  19. "The file is not readable" Can't paste image into Illustrator without saving it to computer

    When I try to paste an image I copied from pinterest/google etc, it always shows "the file is not readable". Now I have to save every image I want and then drag and drop/place it in illustrator. Which is an additional step I don't need and is very frustrating.

    I've never had this problem before. Can anyone help?

    1 vote

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  20. Schwarze Rechtecke statt eingefügter Bilder / Placed images turn black

    AI 2.7
    Mac OS Monterey

    Die meissten der eingebetteten Bilder (tifs und pngs) werden plötzlich nur noch als schwarze Rechtecke dargestellt.
    Keine Problemlösung nach Neustart.
    Da es sich um mehr als 50 Bilder handelt wäre ein neu einrichten aller Bilddateien eine Mammut-Aufgabe.
    Was kann ich tun?

    1 vote

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