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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Crash when vectorising any image

    Hello, I have an Adobe Cloud account and am using the latest version of illustrator CC. I cannot vectorize images any more. It crashes whatever setting I use.

    I tried to desactivate the GNU processor but to no avail. I tried on several images kind and format, but Illustrator won't accept any. They do open and the vectorization begins but it crashes before finishing. and no explanation is given just that a problem occured and that the application will close.

    This is very problematic as I need to vectorize images. Please help me, Adobe-Kenobi, you are my only hope !

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    we are closing the ticket due to lack of communication.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. Illustrator fails miserably to correctly open/interpret most SVG files

    PLEASE improve SVG support. SVG files do not open correctly in AI.

    Half the time when I get sent SVG files and try to open them, the result is strange error messages, and often a completely messed up result, often with elements completely missing.

    Attached one random example. (I had to rename to .jpg as this website doesn't support SVG or ZIP). Rename back to .SVG to see it.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. M1macのIllustratorで起こるガイド線の表示バグ

    定規から作成したガイド線を、
    選択ツールでドラッグして位置調整をする際に、
    持っているガイド線の表示が消えてしまい
    今現在どの位置にガイド線があるか不明なため、
    位置調整が非常にやりにくいです。
    持っているガイド線を離すとまた表示されますが、
    再度ドラッグすると表示が消えてしまいます。

    1.M1 macbook pro/Big sur 11.1 illustrator 2021 25.2.3
    2.ガイド線を選択ツールで移動した時
    3.表示されているガイド線で位置を把握しつつ調整
    4.ドラッグの際にガイド線の表示が消える

    1 vote

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    Under Review  ·  0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Layer visibility incorrect after applying 3D Effect Rotate to group

    After applying the 3D Effect 'Rotate' to a group of paths, it is no longer possible to make paths invisible within the group.

    Steps to reproduce:
    1) New
    2) Draw two paths
    3) Select and group the paths
    4) Apply 3D effect 'Rotate' to the group
    5) toggle the visibility of one shape in the 'Layers'-panel

    The shape stays visible even though the visibility is turned of.
    I added a capture of the steps but not all dialogs in the capture are visible.

    0 votes

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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  5. Colour conversion values have changed?

    Our company logo uses 3 colours. 100% cyan, 100% magenta and 100% yellow.
    Had rgb values for these for years, but have done a conversion of the logo today and the rgb values are different to previously. Why would this be? In illustrator.

    0 votes

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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  6. Colour conversion values have changed?

    Our company logo uses 3 colours. 100% cyan, 100% magenta and 100% yellow.
    Had rgb values for these for years, but have done a conversion of the logo today and the rgb values are different to previously. Why would this be? In illustrator.

    0 votes

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    0 comments  ·  Colors and Swatches  ·  Flag idea as inappropriate…  ·  Admin →
  7. 0 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Live Trace in color using specific colors from Swatch panel doesn't work anymore.

    MacOS Catalina
    Illustrator 2020 + 2021

    Live Trace in color using specific colors from the Swatch panel doesn't work anymore since 2020. In 2019, it was working fine.

    You can see in this video (in French) that it used to work in 2019: youtu.be/POITPx0My-w?t=1601

    All the details here: https://community.adobe.com/t5/illustrator/live-trace-gt-library-colors-not-working/td-p/11902450

    0 votes

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  9. Live Trace in color using specific colors from Swatch panel doesn't work anymore.

    MacOS Catalina
    Illustrator 2020 + 2021

    Live Trace in color using specific colors from Swatch panel doesn't work anymore since 2020. In 2019, it was working fine.

    You can see in this video (in French) that it used to work in 2019: youtu.be/POITPx0My-w?t=1601

    All the details here: https://community.adobe.com/t5/illustrator/live-trace-gt-library-colors-not-working/td-p/11902450

    0 votes

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mac Os Big Sur

    Keep getting "An unknown error has occurred" when saving Illustrator file. THis is costing us time and money now as every-time we create a new file the start working it decides all of a sudden we cant save our work.

    Need Help on this!!!!!

    0 votes

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cannot Preview - Mac m1

    Cannot Preview in Illustrator on Mac m1, running Mac OS 11.2.3.
    I just upgraded Illustrator. I have worked on this file for a couple of hours. It is a file with several items and many paths. All of a sudden I lost Preview mode. Even after restarting the computer, I cannot get the preview back on all of these items by using Command Y. I manually turned on eyeballs in the layers pallet, it turned on a couple of items but then warning dialog appeared again. I don't know if this is a bug or my computer gone awry..

    0 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. If an AI doc is opened, every other AI document pops up

    Mac desktop 11.2.2, AI 25.2. Opening a new AI document, or even just selecting AI, causes documents I've minimized to the Dock to pop up. That's annoying, I minimized them because I want them available but only when I want them. Please give us an option to stop this behavior.

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. 0 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Locked Layers No Longer Safe?

    i have the lock icon turner on, pull up blob brush or text or any other tool, locked layers below still active. HELP!!

    0 votes

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    0 comments  ·  Drawing Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. guide

    Ho un problema fastidioso. Quando trascino un guida, sparisce e non la vedo mentre la trasporto. Riappare solamente quando rilascio il tasto del muse.
    Sapete aiutarmi?

    1 vote

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  16. 1 vote

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  17. Can't select text. I have to drag over it but then I can't move the text box.

    When I open a file, I can select a text box one time. Then I have to drag over the text to select it. I can't move the text at all with the selection tool. I have to use my arrow keys.

    I've been using Illustrator professionally for 17 years. It gets slower with every update. I don't understand the need for changes when they make it harder to use.

    windows 10 64bit, illustrator 24.3

    1 vote

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  18. Small increment movements gone

    I cannot move small increments since new launch.

    0 votes

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  19. Add Clipboard Clear Data Tab

    Hi, it is great that when closing the illustrator file I am able to clear my data, however, other than some tech hacks, I've found this is the only simple way to do so.

    I've unfortunately been working on a crashing document for the majority of the day and can't clear my clipboard because ethe program crashes when I close it down. This is a 4 word phrase with a blended path, nothing else. When running AI, it takes up 97% of my memory.

    It would be awesome if there was a simpler and manual way to clear my clipboard…

    0 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can't open my most recent aic file

    Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

    Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the…

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
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