Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8155 results found
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Projecting Cap for zero length path dissapears
A convenient way to create dots is to make a zero length path and give it a capped stroke. With Round Caps, this still works, but with Projecting Caps it doesn't.
(More: in early versions of Ai, this trick even worked with single vertices! - Bring that back please! Its a real data saver whenn working with lots of dots)2 votes -
surface dial
surface dial is not adjusting brush size, all other functions work
2 votes -
Selection of many objects across layers causes Illustrator to stop responding.
Running Windows 10 Pro and Illustrator v 25.1.
Opened existing illustrator file
Unlocked a layer of my design
Attempted to select all items within that layer.
Expected: Items are selected and can be manipulated
Actual: Illustrator stopped responding.I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.
I cannot provide my file, but I will provide further details:
The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue with some sub-layers, but not others.
One sub-layer is a Braille alphabet representation that includes 26 groupings of 6 ellipse objects, each of which appears separately in the Layers window. Notably, a similar layer of 26 groupings of 1 ellipse and 2 lines each (graphical representation of flag semaphore alphabet) can be selected with no problem, despite a similar Layer structure. The Braille has 156 base objects, and the Flag semaphore has 78.
Problem signature
Problem Event Name: AppHangB1
Application Name: Illustrator.exe
Application Version: 25.1.0.90
Application Timestamp: 5fe2488c
Hang Signature: 22d0
Hang Type: 134217728
OS Version: 10.0.19041.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 22d047c84bbb39d272b6071d7179c59b
Additional Hang Signature 2: 629c
Additional Hang Signature 3: 629cc9817ef4a2fae3b3acc720fdec68
Additional Hang Signature 4: 22d0
Additional Hang Signature 5: 22d047c84bbb39d272b6071d7179c59b
Additional Hang Signature 6: 629c
Additional Hang Signature 7: 629cc9817ef4a2fae3b3acc720fdec68Running Windows 10 Pro and Illustrator v 25.1.
Opened existing illustrator file
Unlocked a layer of my design
Attempted to select all items within that layer.
Expected: Items are selected and can be manipulated
Actual: Illustrator stopped responding.I attempted to select the items multiple ways, including the "Click to target..." circle to the right of the layer in the Layers window, using Ctrl+A, and using the Selection Tool.
I cannot provide my file, but I will provide further details:
The top layer that I had unlocked included many groupings nested within it. I was able to reproduce the issue…
2 votes -
Entire GUI Break at random intervals
1.)
Adobe Illustrator Version: 25.1
OS: 64x Windows 10 Home 1909
CPU: I7 7700
GPU: Nvidia GTX 1070 8gb
RAM: 2133MHz 48gbWhile using Illustrator, at random intervals the application's GUI breaks in a manner of which I have never previously encountered until today.
The error has seemingly little to no correlation to the actions I was performing prior the time the bug, gltich, error, what ever you want to call it, and the only way for me to continue using the application and keep any unsaved data is to force quit the application and reopen it and proceed from there.
2.) Attempted to use the GUI to save the unsaved work I had been doing up until that point, and proceeded to attempt to use all of the GUI that was visually accessable to record the effects of the issue on the GUI, and then I used task manager to force quit the Application to preserve the work I had been doing before re-opening the application, recovering my work, saving it, and then continuing to work. I did this for all the 3 times I have encountered this bug so far.
List of the issues I have recorded when this bug occurs with my setup:
All Utility windows that require input to appear are transparent but are still present, only the text fields are the proper opacity;
All text fields that have appeared previously are persistent until closure of the application;
All text fields have either improperly scaled entry fields, improperly sized characters, consist of the entirely wrong font all together, the right font and scaling but are improperly bound and extend past where they would normally no longer print, are in the wrong location entirely, a combination of the listed issues, or have none of the issues listed;
Selecting any other tab than the Properties tab in the rightmost group will not produce any result as the tab group appears to be frozen in its current state, though tabs within a collapsed tab group can be opened but anything other than a text field will be entirely transparent;
Dialogue Boxes are transparent and cannot be interacted with;
The toolbar on the leftmost side of the screen is frozen to the last tool used and does not update to the current tool in use;
Upon tabbing out of the application and bringing it to the foreground once again the GUI will take upon a form akin to a completely blank page.
All issues listed apart from the final item were encountered, and when possible displayed, in the Session depicted in the Attached Image
it seems to me, in my very limited knowledge of application programming and the steps required to produce results, that Adobe illustrator is failing to update most of the utility aspects GUI apart from the Applications ability to actually view Vector documents.
1.)
Adobe Illustrator Version: 25.1
OS: 64x Windows 10 Home 1909
CPU: I7 7700
GPU: Nvidia GTX 1070 8gb
RAM: 2133MHz 48gbWhile using Illustrator, at random intervals the application's GUI breaks in a manner of which I have never previously encountered until today.
The error has seemingly little to no correlation to the actions I was performing prior the time the bug, gltich, error, what ever you want to call it, and the only way for me to continue using the application and keep any unsaved data is to force quit the application and reopen it and proceed from…
2 votes -
Illustrator 2021 breaks Export command with AppleScript
Export command for AppleScript has suddenly stopped working as of Illustrator 2021. This error breaks almost all my professional workflows.
macOS 11.1, Illustrator 25.1
When I run AppleScript workflows that worked fine in Illustrator 2020, 2019, 2018, etc. they now fail at the 'export' command with 'Adobe Illustrator got an error: document doesn't understand the "export" message.'
Screenshot of simplest possible script failing attached.
2 votes -
GPU-Support fällt reproduzierbar aus
Die GPU-Unterstützung funktioniert zunächst bei neu angelegten Dateien wie erwartet. Sobald ich das Lineal einblende oder eine Zeichenfläche verändere oder hinzufüge, fällt die GPU-Unterstützung aus und das Programm wird extrem 'laggy'. Man kann das GPU-Rendering nicht wieder aktivieren, bis man Ai neu startet. Bestehende Ai-Dateien, die eingeblendete Lineale haben oder Hilfslinien enthalten, funktionieren ebenfalls nur mit CPU-Rendering. Entfernt man hier alle Hilfslinien und blendet die Lineale aus, speichert die Datei, beendet Ai und öffnet die Datei anschließend wieder, bringt das die GPU-Unterstützung zurück. Bis man aben wieder an Lineale oder die Zeichenflächen geht – kurzes weißes Flackern, GPU-Unterstützung ist weg. Es gibt weitere Trigger zum Ausfall der GPU-Unterstützung, die o.g. konnte ich aber zuverlässig reproduzieren.
Neuinstallation, Preferences/Einstellungen von Ai löschen, reboot etc. bringt keine Änderung dieses Verhaltens.
System: iMac 2019 i9, 64GB, Vega48, MacOs 11.1 und Ai 25.1 auf neuster Version
Die GPU-Unterstützung funktioniert zunächst bei neu angelegten Dateien wie erwartet. Sobald ich das Lineal einblende oder eine Zeichenfläche verändere oder hinzufüge, fällt die GPU-Unterstützung aus und das Programm wird extrem 'laggy'. Man kann das GPU-Rendering nicht wieder aktivieren, bis man Ai neu startet. Bestehende Ai-Dateien, die eingeblendete Lineale haben oder Hilfslinien enthalten, funktionieren ebenfalls nur mit CPU-Rendering. Entfernt man hier alle Hilfslinien und blendet die Lineale aus, speichert die Datei, beendet Ai und öffnet die Datei anschließend wieder, bringt das die GPU-Unterstützung zurück. Bis man aben wieder an Lineale oder die Zeichenflächen geht – kurzes weißes Flackern, GPU-Unterstützung ist weg.…
2 votes -
Problemas na área de trabalho
Não consigo alterar o modo da área de trabalho, ao selecionar algum modelo de área de trabalho, ele não se altera, as opções, Redefinir, Novo espaço de trabalho e Gerenciar espaços de trabalhos, estão inativas!
Não sei mais o que fazer!2 votes -
Illustrator shutting down randomly without saving
I am working as a Graphic Designer, so I use Illustrator very often. Lately it happens a lot, that Illustrator shuts itself down randomly. Guys this isn't fun...
I am working on some projects for 2 -3 hours for nothing. Nothing is saved, not even if I do it manually from time to time. It's like playing russian roulette - will I keep my file? Won't I? Will I finish my project in time or will I have to start over AGAIN?! What is going on?
If this keeps happening I am afraid I won't be able to use Adobe anymore. I've lost so much time already that nobody is going to pay me for...
I am working as a Graphic Designer, so I use Illustrator very often. Lately it happens a lot, that Illustrator shuts itself down randomly. Guys this isn't fun...
I am working on some projects for 2 -3 hours for nothing. Nothing is saved, not even if I do it manually from time to time. It's like playing russian roulette - will I keep my file? Won't I? Will I finish my project in time or will I have to start over AGAIN?! What is going on?
If this keeps happening I am afraid I won't be able to use Adobe…
2 votes -
Libraries panel will not scroll after computer sleep
Libraries panel will not scroll after computer sleep, need to restart illustrator to gain control of it again. MacOS 11.1 Big Sur, 2020 16" MacBook Pro Intel.
2 votes -
Appling Gradient Across Stroke for Brushes doesn’t work
I have applied a gradient to my brush. I want to change the stroke so that the gradient is across the stroke. I click on that option, but the appearance of my stroke does not change.
2 votes -
Couldn't create a new document
Couldn't create a new document, it's doesn't work anymore and showing so laggy. Please fix these bugs.
I think you should take better steps to solve it.2 votes -
"Save" action aborted by a subsequent "Save as" action
I'm using Version 25.0 on a Mac with Catalina OS (10.15.7). In all past versions of Illustrator, once you had initiated a "Save", nothing could interrupt that. Now, saves are both slower and interruptible. If I try to "Save" my .AI file, then do my "Save as low-res PDF" action to export a version for clients, the "Save as low-res PDF" action will cancel the "Save" if it's not yet complete. And there is no indication that this has happened. This means my AI file will revert to the old version without my knowledge, while the low-res PDF will be the only version with my latest changes. This results in MAJOR problems! Please fix this serious bug ASAP -- nothing should be able to override or interrupt a "Save" action, just as in all past AI versions.
I'm using Version 25.0 on a Mac with Catalina OS (10.15.7). In all past versions of Illustrator, once you had initiated a "Save", nothing could interrupt that. Now, saves are both slower and interruptible. If I try to "Save" my .AI file, then do my "Save as low-res PDF" action to export a version for clients, the "Save as low-res PDF" action will cancel the "Save" if it's not yet complete. And there is no indication that this has happened. This means my AI file will revert to the old version without my knowledge, while the low-res PDF will be…
2 votes -
2 votes
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Auto save recovery data not opening up files after relaunch
Hi, the auto save recovery is not working in Illustrator 25.0.1 even when checked. My recovered files aren't opening when I open Illustrator after a crash. I'm running Mac Big Sur 11.1
2 votes -
Mistake in online help page
Hi on page https://helpx.adobe.com/illustrator/using/cutting-dividing-objects.html under Trim objects using Pathfinder effects are swapped icons for pictures marked C and D. See attached picture.
Thanks
2 votes -
Quick keys did not import to Beta
When opening Beta my preferences had to be exported from regular Illustrator and imported to Beta. No big deal there... workspaces imported but quick keys did not.
2 votes -
alt + Scroll wheel doesn't always zoom
When holding down alt and scrolling in it takes multiple attempts to get Illustrator to respond.
2 votes -
Hyphenation settings are not copied from document to document
Make that work...
2 votes -
Illustrator 2021 25.1 not opening files
macOS Big Sur 11.1, Illustrator 25.1
Double-clicking .ai files in finder launch Illustrator but the actual files do not open. If I drag the files to the Illustrator dock icon(after Illustrator is open) it will open one of the files (trying to open 8 files), then try thru open in File menu and select all 8 files, open a few of them.
This did not happen until this last update.
2 votes -
Hot Door CADtools 12 plug-in not working for Illustrator 25.1
Hot Door CADtools 12 plug-in stopped working for the 25.1 update. The .aip file is in the illustrator plug-in folder, but all the toolbars have disappeared from illustrator and I can't figure out where they went or how to fix the issue...
2 votes
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