Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8218 results found
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Icon font shows Tofu
I created a font with emoji. I installed it in the Application support/Adobe/Fonts folder as I do with all fonts I test. Emoji characters like duck show two Tofu characters, although in the glyphs panel it is displayed correctly, please see attached screenshot.
In all other applications, the character can be displayed.
2 votes -
Illustrator 2021 won't initialize on Big Sur
Illustrator 25.0
MacOS 11.0.1
iMac Pro, latest updates of everything. Nothing else running.Illustrator forever stuck on "Initializing..."
Tried uninstalling, including preferences and reinstalling. Won't start.2 votes -
adobe color themes not responding
I am using Illustrator on my desktop, and it is the 2020 version. I'm trying to use the adobe color themes but when I click on it, it opens to a blank white window. I tried restarting my computer and exiting out of the folder, to no avail.
2 votes -
Notification Messages are gibberish
Notifications in Illustrator appear with broken nonsensical text. Just random letters crossing over each other. See screenshot
Using macOS Catalina 10.15.7
and Illustrator CC 252 votes -
MacOX Big Sur Laggy
I've noticed two issues with Illustrator 2021 running on macOS Big Sur.
The performance is laggy when I try to move an image around. I hold the image and drag it. The image stops moving, then skips.
Second, when I option hold an image to duplicate it, it sometimes doesn't work and drags the original image instead. I've noticed that I cannot drag the duplicate a certain distance from the original image.
2 votes -
Have to Ctrl+C and then Ctrl+V in Illustrator, before I can Ctrl+V anywhere else.
I've had this problem for the past months (half a year-ish?). Figured it'd get patched out, but it hasn't.
SO in order to copy something from Illustrator to any other program, I have got to paste it in Illustrator again first. So let's say I'd make a circle in Illutrator and I'd want to copy that to Photoshop, I'd have to Ctrl+C the circle in Illustrator, then Ctrl+V it in Illustrator again and only then I can paste it in Photoshop. If I were to Ctrl+C it and directly paste it in Photoshop without pasting it in Illustrator first, it'd just ignore my past actions and paste whatever I had on my clipboard before I copied the circle. If I would then go to Illustrator and Ctrl+V there, it still pastes the Illustrator shape. So it has two items on the clipboard?
Now in the example I am explaining above that might not sound like a huge issue (and to be honest, it isn't a gigantic issue). It just gets really annoying when I try to copy big files. I have to convert package templates from Illutrator to Photoshop on a regular basis to make them look realistic. It's rather annoying to have to wait for the program to copy everything (which already takes a bit for bigger files, even on my workstation which was built for 3D). If I have to paste it again before I can work with it, it makes the copy paste process twice as long.
I can work around it, as I have been doing so far. I just figured I'd had to make it known, considering I can't seem to find anyone else with this problem (the problem isn't very easy to Google either, due to the common search terms used to describe the problem).
I've had this problem for the past months (half a year-ish?). Figured it'd get patched out, but it hasn't.
SO in order to copy something from Illustrator to any other program, I have got to paste it in Illustrator again first. So let's say I'd make a circle in Illutrator and I'd want to copy that to Photoshop, I'd have to Ctrl+C the circle in Illustrator, then Ctrl+V it in Illustrator again and only then I can paste it in Photoshop. If I were to Ctrl+C it and directly paste it in Photoshop without pasting it in Illustrator first, it'd…
2 votes -
Blob tool freezes Adobe Illustartor
I'm trying to use the blob tool to outline a drawing in order to complete part of my final for my college class. My expectation when using it is that it simply outlines the drawing, but every time I use it, all of adobe illustrator freezes (the times it does happens varies, it's never at the exact same time. Sometimes I can do it for 5 minuets others it's for 30 seconds). Things are still happening, but I can't see it happen on screen. If an answer can be provided as to why this is happening it would be much appreciated. I have till this Friday November 30 2020 to turn it in.
I'm trying to use the blob tool to outline a drawing in order to complete part of my final for my college class. My expectation when using it is that it simply outlines the drawing, but every time I use it, all of adobe illustrator freezes (the times it does happens varies, it's never at the exact same time. Sometimes I can do it for 5 minuets others it's for 30 seconds). Things are still happening, but I can't see it happen on screen. If an answer can be provided as to why this is happening it would be much…
2 votes -
Variable Data Not Working - Illustrator
Hi - Is anyone else having issues with the Variable data tool? This week it doesn't seem to be working for me after a recent update.
I'm trying to import a list of names to swap out for a batch of images.
I've created my image, dropped in the line of text that will change based on the data and put that on a new layer. I then clicked "Make Text Dynamic" in the Variable window and loaded my .CSV file of list of names.
The data set comes in, but it comes in blank. None of the names in the excel coverted CSV file come through.
I've attached my CSV file. Anyone else having issues or what am I doing wrong that is causing this not to work?
Hi - Is anyone else having issues with the Variable data tool? This week it doesn't seem to be working for me after a recent update.
I'm trying to import a list of names to swap out for a batch of images.
I've created my image, dropped in the line of text that will change based on the data and put that on a new layer. I then clicked "Make Text Dynamic" in the Variable window and loaded my .CSV file of list of names.
The data set comes in, but it comes in blank. None of the names in…
2 votes -
Using pen tool, panning, navigating layers is laggy
Very frustrating. Just simple task like tracing sketches with the pen tool, panning with the spacebar or swiping from layer to layers causes the program to freeze. I see the pinwheel more then I see the mouse.
2 votes -
Color picker preview doesn't match color field/document, matches monitor RGB instead
- Operating system: Windows 10 Pro. Version of Adobe Illustrator: 25.0
- When I select a color in the color picker, the circled color in the color field doesn't match the color in the preview. The color field matches the document, but the preview shows it as much brighter. It actually matches my monitor RGB since it matches the document opened in Windows photo viewer (see attachment). I don't have this problem in Photoshop. Everything matches. It looks like the color field is correctly color managed but the preview box is not.
- Expected result: I expect the preview to match the color field and the document.
- Actual result: The preview matches my monitor RGB, so it shows as much brighter, and thus an inaccurate preview.
- Operating system: Windows 10 Pro. Version of Adobe Illustrator: 25.0
- When I select a color in the color picker, the circled color in the color field doesn't match the color in the preview. The color field matches the document, but the preview shows it as much brighter. It actually matches my monitor RGB since it matches the document opened in Windows photo viewer (see attachment). I don't have this problem in Photoshop. Everything matches. It looks like the color field is correctly color managed but the preview box is not.
- Expected result: I expect the preview to match the color…
2 votes -
Illustrator file showing "text import file" tab
when i launch my illustrator file, it showing text import file, and i click ok. nothing is shown, just blank artboard.. please help me.. it's my important file :(
even though the file size is 1MB, but when opened it doesn't show anything2 votes -
Type on Path Brackets Not Appearing
When using type on path tool (and then direct selection for realignment), the brackets to realign often don't appear regardless of how long you tediously go over the path trying to get the cursor to change. In the off chance we can get them to appear, often it isn't possible to drag the text fully to where it needs to be to go in place before the cursor jumps. This isn't happening in Photoshop, only Illustrator, which leads me to believe it is a bug.
2 votes -
Excessive fan and temperature in v21
Hi. Upgraded to v21 from v20 when it was automatically available. I am on a Dell laptop 7501 with Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz and 40gb RAM. Since installing v21 when illustrator runs it constantly runs the fans up and CPU temp is generally above 80degrees, after about an hour the program crashes. All drivers are up to date. Switched back to v20 and no issues, no fan noise in operation and temp about 20degrees lower!
2 votes -
illustrator is unable to save this document ... due to some unexpected errors.
Prior that, I get a message saying "This file has been modified outside Illustrator. Do you want to continue?" Then I click yes.
Then... "Illustrator is unable to save this document ... due to some unexpected errors."
I've been getting this message every now and then whenever I try to save a document. Started when I updated my Adobe Illustrator to version 25.0.
Save a copy yields the same result.
Adobe Illustrator version 25.0
macOS Catalina version 10.15.62 votes -
Version 4 ICC profiles were converted to version 2 ICC profiles.
I get this message:
"Version 4 ICC profiles were converted to version 2 ICC profiles."
whenever I save a PDF when using the GRACoL_CRPC6.icc profile. I get it regardless of whether an image has been placed in the document or not.It is very inconvenient to have to click to dismiss this message every time I make a PDF, which over the course of job will amount to 100s of times. Also it means our automation of PDF making is interrupted and requires an operator to pay attention the whole time.
Thanks
Dave2 votes -
Graphics do not show when document is opened, only in preview
When I open a document with several artboards that was created in the 2019 edition of Illustrator I can see all images in the preview - but when I open the document there are only empty artboards. How can I avoid recreating all my artwork?
My Illustrator is updated to the latest edition and the technicians have deleted all previous versions. My computer has 16 GB RAM, x-64 and runs the Windows 10 pro.2 votes -
Consistence in editing common values
E.g. when two HSB colors voth have 100% saturation, a selection containing those objects should allow to edit their saturations simultaneously.
But Ai leaves the field empty - as if the values where different.
2 votes -
This operation cannot complete because there isn't enough memory (RAM) available.
i'm getting this message "This operation cannot complete because there isn't enough memory (RAM) available." I have 64GB Ram and NIVIDIA RTX 3090GPU , it happens when I tried to rotate a shape that has "free from gradient" and inner glow effect with clipping mask.
I'm using AI version (25.0)
2 votes -
The new version is terribly slow
The new ver is very slow. Its taking too long to move objects in a fie, which is pretty heavy 200MB
2 votes -
Exporting from AI to Jpg/PNG - Thin line at bottom of photo.
When exporting and AI file (Logo in this case) to a JPG/PNG format from AI, each image had a thin black line at the frame of the image on the bottom. There was nothing on the artboards that would have caused this. I had to open the exported images in photoshop and remove the line manually. Image attached.
2 votes
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