Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8161 results found
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illustrator automatically converts linked files to glip groups and it breaks the work with variables
I open the file, create an place Linked File, save the project.
Open it again, and there is Clip Group instead of an Linked File
It breaks the work with variables2 votes -
Problem with raster effects printing
We have had to outlaw the use of raster effects here because of the distortion they cause when an AI file is saved as a PDF.
Our workflow for printing is the save our work from Illustrator as a PDF file which is then placed in an InDesign document. Any raster effects used in the graphic end up adding lines the edge of the effect as well as shifting the colors touched by the effect.
2 votes -
Uniform (centered) Scale // Bounding Box // Wacom Driver Issues
Uniform (centered) scale issues while using the bounding box together with "shift+option" keys (Mac OS) for scaling, seem to occure while having older Wacom Drivers installed. It does not happen when working with a Mouse or using the Touch Pad for Example on a Wacom Intuos Touch. Pen input only reproduces this issue with older drivers.
2 votes -
Eye dropper not applying proper color/hex from Adobe Color Themes panel
I'm using the latest Illustrator v23.03. When selecting colors from the Adobe Color Themes panel, it does not copy the correct color hex to the selected item in my document. In the attached file, which I've scaled up for easier viewing, the square tiles represent the proper color within the Adobe Color Themes panel, with each overlaying the incorrect color Illustrator is copying over when selected. As you can see, there is a major discrepancy. This does not happen with all themes...some copy over perfectly, but many (in my case) do not. I've tried adjusting color profiles to see if it would resolve issues with those that do not copy accurately, but the problem persists. For reference, the theme these colors are pulled from is called "Limekiln", https://color.adobe.com/Limekiln-color-theme-1580769
I'm using the latest Illustrator v23.03. When selecting colors from the Adobe Color Themes panel, it does not copy the correct color hex to the selected item in my document. In the attached file, which I've scaled up for easier viewing, the square tiles represent the proper color within the Adobe Color Themes panel, with each overlaying the incorrect color Illustrator is copying over when selected. As you can see, there is a major discrepancy. This does not happen with all themes...some copy over perfectly, but many (in my case) do not. I've tried adjusting color profiles to see if…
2 votes -
Magnetism on bezier points
Today, there is no magnetism on bezier points and it is very annoying when you're drawing. Magnetism only works with anchor points (and not bezier points). Here is a GIF showing the problem.
2 votes -
Bizarre Blending Behavior
When blending from one object to another, everything works great unless I want to expand the shapes, and then things get a little bizarre. i use this tool quite a bit and when expanding my blends, since CC 2019, I've never had a problem until now.
Not sure how to fix this other than rebuild the shapes... but this time it's a simple shape. Other times, it was not. Very inconvenient. Bewildered.
2 votes -
Illustrator CC2019 - blank control panel
I have Illustrator 23.0.3 (CC2019).
Each time I now open it, my UI is reset with no tools on screen. Only the workspace appears.
I have to make them appear each time I reopen Illustrator.
Have a solution ?
Thanks,JP
2 votes -
Opening and previewing files
After launch, Illustrator appears to mix documents/archives. For instance, I have an .ai and a .jpg file. Each one's preview appears switched. When opened, both show the same object.
Illustrator also shows an erros doing undo, often skipping several steps and reseting the document close to its previously saved/original version.
Illustrator version: 23.0.3
OS: Mac OS Mojave 10.14.42 votes -
Can’t close / hide the Perspective Grid
Can't close the the Perspective Grid, CC2019
2 votes -
Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5 second delay to open it.
Mouse response too slow to use Illustrator. Clicking on the file menu causes a 5-second delay to open it. By the time 3 seconds have passed, the user clicks again. By the time Illustrator catches up, the menu is opened, then closed from the two clicks. UNUSABLE! The product should be shut down and users should be getting a refund or face a class action lawsuit. Worst business decision EVER to move this app to the cloud and take away the desktop version in the process!
2 votes -
Delayed mouse movements when rulers are on
I have just switched from a PC to a Macbook Pro 15.
I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.
While I can have smooth mouse movements with rulers off, scrolling/navigating through the canvas is ALWAYS literally laggy; looks as if frames per second drop to around 15.
It's really frustrating experiencing such issues on a more powerful device than what I previously had. Please help.
I have just switched from a PC to a Macbook Pro 15.
I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.
While I can have smooth mouse movements with rulers off, scrolling/navigating through…
2 votes -
Shape builder moves arrowhead
Illustrator 22.1 on Mac 10.13.6
When I use the Shape Builder tool to cut a path with an arrowhead, it moves the arrowhead to the other end of the path (but without changing the stroke style).
I cannot put the arrowhead back by clicking the end anchor point of the path.
All I can do is save, close the document and reopen it, then I can (and have to) click each of my paths end points to put all the arrowheads on the right side.
Here's an example, with the Stroke panel visible.
2 votes -
Pathfinder Divide Function Not Working
When attempting to divide paths with a closed shape below, the paths are removed but the shape is not divided.
2 votes -
Mouse scrolling
Mouse wheel scrolling is almost non-responsive.
Whether I want to scroll up or down, or zoom using the alt key, the mousewheel is almost non-responsive. Only scrolling 1 or 2 frames for every 6-10 mouse wheel scrolls.
Mouse wheel scroll works fine on Photoshop and Indesign. Only Illustrator presenting this issue
2 votes -
Embedded images are lost when saving as a PDF
When I save a .ai file as a .pdf, many of the embedded .psd images are missing when I open the PDF in Acrobat. I have reinstalled Illustrator (2019) and Acrobat (Pro DC), but the problem persists. I have tried saving using different pdf formats, but the images are still missing in the PDF. If, however, I open the PDF in Illustrator, the images reappear. Thoughts?
2 votes -
Slow Mouse & shaking Cursor
Slow Mouse & shaking Cursor on Canvas.
Please remove this bug which is on illustrator since a long time (perhaps 2014/2015 version or before :/ ). It would be time to give a better UX on it because it's really boring.
Thx.illustrator: v23.0.3
Mac OSX Mojave: 10.14.42 votes -
Using Batch... and "Override save/export commands" does not work
Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.
I have it recorded as an action, and it runs great.
If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.
After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps leaves me with just an ai-file, and the export as svg and png leaves me with a single file with no file extension. Clearly not supposed to happen - is a fix likely?
Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.
I have it recorded as an action, and it runs great.
If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.
After running the batch, I only have 2 files. Not 4. The Save as…
2 votes -
Buttons in Properties panel not recording in an action
When recording an action, there are things in the Properties panel that does not record properly.
Example: Flip horizontally/vertically. The buttons does not record, but choosing the same options from the Transform panel menu does record.
Is anyone maintaining Actions in Illustrator? It is awesome, but still needlessly limited due to many things not recording, forced hard-coded paths when recording save steps, etc.
Perhaps learn a little from Photoshop where actions work better (though still limited).2 votes -
Pattern Editing Mode Swatch Width and Height max out at 4000px
Pattern Editing mode lets the user create swatch tiles over 4000px, but does not give you the size of the tile over 4000px. I noticed this first with rectangular pattern that was forcing my computer to crash on edit. I confirmed this behavior by opening a new file creating a 60 in by 60 in square. Pattern was created fine, but the width and height of the swatch still maxed out at 4000px. AI 2018 22.1
2 votes -
Errors or unexpected behavior when GPU Performance features are turned on
"Errors or unexpected behavior when GPU Performance features are turned on" message occurred while tried to new document or open document on MacBook Pro 2018 15" (Touch bar) for Illustrator CC 2015
2 votes
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