Libraries Panel freezes and gets stuck
Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.
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chloe
commented
Hi Egor, yes it is similar
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Chloe, does it feel similar to the problem described here?
http://illustrator.uservoice.com/forums/601447/suggestions/32192836 -
chloe
commented
My libraries panel gets stuck after an about an hour of having the app open. I cannot navigate to other libraries, and the library it is open to is usually faulty when this happens. I can only get to my other libraries when I restart to app.
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Ann Salman commented
I'm stuck on one opened library, I can't click the back arrow to select others nor can I click or change anything with the opened library. I can't even scroll through my group folders. I've updated Illustrator twice this month already (July 2025), and the problem persists.
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Kristen
commented
Can't select another library, stuck on one. Can get it to work if I force quit illustrator.
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Sujai
commented
The Illustrator 25.4 is now available on Creative Cloud App. Can you try out this new version that has the fix.
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Anonymous
commented
August 2021 - I've had this issue for it feels like over a year now. When will this be fixed?
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Anonymous
commented
Same problem still happening in July 2021. This seems like a pretty important function to be completely failing for this long, in a subscription paid product. When does Adobe start handing out refunds for their products failing?
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Anonymous
commented
Same here. The panel freezes several times a day without fail.
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Sarah
commented
just deleted all adode creative cloud and re-installed, still same issue! Arrrggghhhh
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Anonymous
commented
I am also experiencing this issue currently in Illustrator and it is extremely frustrating when you go through the trouble of creating a library of colors/fonts and then can't use them for anything... Please fix
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Ivan
commented
The problem persists with 25.3.1 - and it is beyond annoying. A quick question to fellow designers - why are we writing here, do you think that Adobe cares to look here?
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Caroline Beavon
commented
I have been finding the same problems as described here - oddly sized assets, OR the panel freezes entirely.
I am using a relatively cheap second monitor which I believe is causing the problem.
Quick hack but NOT a solution if you're using a second monitor -
1 - unplug your HDMI monitor cable BEFORE opening illustrator.
2 - open Illustrator
3 - Then plug HDMI cable in, turn on monitor - Illustrator Libraries should now work as expected.You can obviously then move Illustrator up to your monitor window or wherever ... but the monitor needs to be OFF when you open Illustrator.
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CK
commented
Hmmm I have this same issue and have version 25.3.1
I hope it gets fixed soon as it is really frustrating!
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Melissa
commented
I'm running Illustrator (25.3.1) on Mac OS Catalina (10.15.13). The CC libraries will freeze after 2-3 clicks and will not work again until I close Illustrator and open it again. The same thing happens every day, and because I can't keep closing and opening Illustrator all day, it just remains frozen for my entire work day. My libraries work fine in InDesign and Photoshop.
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Dan
commented
Thank goodness its not just me then. Exactly the same issue. Library works for maybe 10mins then I look back and its massive or I change and the library and its frozen. Continually upgrading to see if fixed but it never is.
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debbie
commented
Yes, the issue is STILL there... no improvements. I am working with the latest version.
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maik
commented
still the same problem. no improvements!
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Isone Olivier
commented
Im having the exact same issue! This is happening on my MacBook Pro with Ai 25.3.1 but not on my iMac with the same version. It started immediately after updating and nothing fixes it. I've re-started, reinstalled and cleared caches.
Screen recording attached. Black = left click, Green = right clock.
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Abigail
commented
I am STILL having this issue, only way to get it to work again in to completely quit illustrator and open it again.. it then just crashes a bit later anyway and the cycle continues. Massively disrupts workflow!!