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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8075 results found

  1. reflect with alt key locks up illustrator (reproducible)

    When you press alt while doing a reflect, it locks up the entire UI of Illustrator and you need to restart.

    Please fix this

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. Illustrator 23.1 crashes when "Other Script..." is clicked

    Illustrator 23.1 crashes when "Other Script..." is clicked

    1 vote

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  3. Multiple DXF conversions overwrite other artboards

    On my iMac with OSX Mojave.

    If I import 2 dxf files for conversion and leave their tabs available, the next to be imported overwrites the second tab placing the image on top of what is already there and then proceeds to open the 3rd tab with a blank Artboard.

    In the attached screenshot, the overplayed image is with red lines, the original image on that tab is in black lines

    1 vote

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  4. Illustrator 22.0.1 Crash on Startup when Signed In on Windows with a Microsoft account

    Adobe Illustrator version 22.0.1 (x32-bit) crashes on startup on any user profile logged in with a Microsoft account.

    It works fine on the PC across local user accounts, but as soon as the local account is converted to a profile linked to a Microsoft account, that's it. No more Illustrator.

    1 vote

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  5. Panning with Space bar stuck

    Moving with pan on space bar glitches into stuck hand closed — won't release until you double click again.
    Line at 64k has multiple artifacts.

    1 vote

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  6. Weird Font punctuation behavior?

    Version: 23.0.6
    OS: 10.14.6

    I'm experiencing weird font behavior with the Merriweather typeface in Illustrator. It only happens for this typeface and only in Illustrator.

    When I try to type ' ," ' (comma + end quote), the spacing inexplicably condenses. When I switch fonts, the spacing goes back to normal. I don't have any special character or glyph settings to my knowledge.

    I tried the same type combo in other tools (Photoshop, XD, Sketch), and it works fine and looks normal. This only happens in Illustrator. Any ideas?

    vid: https://cl.ly/91488463a100

    1 vote

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  7. Illustrator CC Crashes In Tablet Mode

    Illustrator regularly crashes every couple of hours when my Spectre x360 is in tablet mode, also when using the HP Pen. Is anyone else getting this?

    Running Illustrator in power saving mode was suggested as a workaround, but it's still crashing.

    System info attached.

    1 vote

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  8. colored paper no transparent PNG

    If I simulate colored paper for my canvas background I cannot export transparent PNGs anymore. This worked before just fine and I always used this technique to be able to work with white surfaces on a "invisible" colored background. When I link the Ai into Photoshop it ignores the background as it certainly should.

    The weirdest part about it is, that the PNG always has white background (custom background is off) in the export window despite my colored paper being white at all! As soon as I deactivate colored paper simulation, the PNG can be exported transparent again.

    I'm a…

    1 vote

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  9. Embedding illustrator files creates bigger artwork than original

    I use a lot old (or not that old) artwork into some new client jobs (eg: a logo or a background for a new project for consistency purposes) and sometimes embedding prior illustrator files in illustrator creates bigger artwork than original. (when I mean bigger is size i'm talking about. eg.: a square in original file was 10x10mm and when embedded gets 13x13mm)

    It happens only when embedding and the only workaround is using flatten transparency.

    I still don't know what exactly triggers this issue as it happens with seemingly random files.

    1 vote

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  10. Very glitchy Free Transform tool

    This sure can't be right - I can't always get this to occur, but when it does happen, it's super annoying. When scaling using the Free Transform tool, there's this choppiness that doesn't allow me to control the scaling. Right now, my best work around is to enter dimension values in the Control Palette rather than use this tool at all. In the video the choppiness during the text object's decrease in size is where I'm undoing the scaling. I don't know if that helps, but maybe it will help to know that the choppy scaling is done in steps…

    1 vote

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  11. Type size shortcut doesn't work

    Cmd + shift + > for enlarging the type doesn't work both on my Illustrator & Photoshop.

    For reducing the size, it works well. (cmd+shift+<) I did reset both of them, and it fix the problem just a while before it's coming back.

    1 vote

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  12. v23.0.6 Freezing when opening file

    Frequently Illustrator has been freezing when attempting to open recently created Illustrator files. These files can be created or modified from any recent version of Illustrator (versions for 2018 and 2019), but only seem to freeze when opened with Illustrator v23.0.6. The files seemingly will open just fine on v23.0.4 or below (I did not test every version, but I can verify that v23.0.4 works and checked on 2 versions of v22.xx.xx). The freezing occurs irregardless of the computer's operating system (Windows or Mac). It doesn't freeze on all files—but I don't know what variables are causing it. The files…

    1 vote

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  13. guide color

    Under Preferences > Guides and Grid I have the Guides as Magenta and Grid as Red... everything is gray... I can't see the selections or any grid lines

    1 vote

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  14. Performance is hindered

    Working on illustrator- have it set for 2 hours working time. At 15 minutes, the computer will log me out and force me to log back in to my illustrator file. I use High Sierra OS, Creative Cloud 2019.

    1 vote

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  15. Object's "Appearance" is stuck

    Have been working with the functionality of the Appearance window with great success for quite a while. Today, for no apparent reason, almost every new object I create (from any drawing tool) inherits one of the Appearance attributes that I had previous assigned to a different object. Let's say that I created a line and then applied an Appearance in which I added an additional stroke. Great. Normally, I if I start a brand new object with any of the drawing tools, the new object would have the default stroke and fill features. Not any more. Now, every object I…

    1 vote

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  16. Illustrator window resizing problem

    My work window in Illustrator has a peculiar problem when I want to resize the window, after clicking in the bottom right corner the window grows much bigger (off screen) and so I have to resize the window even more than normal and my cursor as I do than is sort of on the middle of the screen and not on the corner as normal. Very strange. Only happens in Illustrator when Application Frame is turned off (which is the way I prefer).

    1 vote

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  17. Multiple artboards saved as AI. But opens as a PDF

    Multiple artboards saved as AI. But opens as a PDF.

    1 vote

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  18. Flatten Transparency Bug in v 23.0.6

    When using Flatten Transparency in v23.0.6 on MacBook Pro 2.6GHz i7 iOS Mojave 10.14.6 with 16GB 1600 MHz DDR3 ram, Nothing seems to be happening for several minutes. All of the drop down menus are grayed out, and it doesn't even get to the flatten transparency settings dialog box.

    1 vote

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  19. Javascript textFonts.getByName() throws Illustrator error 1430996551

    Trying to use Javascript textFonts.getByName() throws Illustrator error 1430996551. Stopped working on some machines out of the blue, without any Illustrator update. Still works on at least one mac in the studio (same Illustrator version as on other computers).

    1 vote

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  20. Measurement labels is not showing properly (Smart Guide)

    Hello,

    I found a bug that is not showing measurement labels properly on a specific environment.

    in Windows 10 Pro Korean,
    English version of Illustrator CC is not showing measurement labels properly (it just shows a narrow gray box, no text at all inside of the box).

    When I install Korean version of Illustrator CC, it shows the measurement labels properly. I think this causes because of the font issues or Windows local system.

    I hope this bug is going to be fixed as soon as possible.

    Thanks

    1 vote

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