1207 results found

1. export directory

   "Export as" exports to the parent directory, rather than the selected directory. This appears to happen more often if the target directory is created from within the dialogue.

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2. Saving as PDF with no editing capabilities should not allow you to edit

   Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
   The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
   The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
   So you could spend hours editing content outside the Artboard and then successfully save and close the file, without receiving any warning that you will lose content.
   Solution: I suggest that if a file is saved as a non-editable PDF, that it should provide some type of warning either during post-save editing, or when trying to click a subsequent Save - that the content is not going to be usable.

   Currently, if you are working on an AI file, and then choose File / Save as / PDF (and select PDF output options that have NO editing capabilities), once the PDF is saved it then remains open.
   The bug is, that although the PDF is set with no editing capabilities - the file will still allow you to make changes and add items outside the Artboard area.
   The problem with this is that once you save and close. if you open the file again - there is no way to access the content outside the Artboard area.
   So you could… more

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3. Save error with embedded PDF (Unknown error occurred)

   Just updated CC to latest version on my MacBookPro 2017, and now I am unable to save a ill document which contains an embedded PDF inside. PDF was created from a scan on a Xerox WorkCentre 7855.

   PS: Why can't I copy content from file info in file Properties? That is just dumb!

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Illustrator 2019 taking too long to save in Windows 1809

   Illustrator 2019 started taking at least 20x longer to save in Windows 1809.

   This makes it effectively unusable as I can't suddenly up my hourly rate by 1000%

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5. Save as Ai with PDF compatible loss Overprint

   MacOS 10.14.2
   Ai 21.1.0
   Acrobat Pro DC 2019.010.20098
   PS 2017.1.1

   After save Ai file as *.ai with PDF compatible and then open this Ai with Acrobat, we can't see overprint.
   If we open this Ai with Photoshop, we also can't see the overprint.

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6. Illustrator CC 2019 won't embed fonts in PDFs

   I'm trying to save my Illustrator file as a pdf but it's not saving (embedding) the fonts along with the pdf when I do so. However, if I open that same file in Illustrator CC 2018 or 2017 I can save out a pdf with the fonts embedded just fine.

   Note: this happens whether or not I get the message "The preset specifies that some of the fonts are not embedded. This application always embeds fonts." in the Summary section of the Save Adobe PDF dialog box.

   I'm using Illustrator CC 2019 on a Mac Pro running MacOS 10.13.6.

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7. SVG import misses a lot of ID's

   In 2017 Illustrator import of SVG was ok, all the G tag ID's where converter to names of the the group. PERFECT! But now it is going wrong it is converted for some id's ok but most are converted to <Group> instead of the ID what is going wrong here!

   Please solve this ASAP

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8. If a pdf is opened in illustrator, edited and saved; it asks to update the file as there are modifications. Now it goes in loop.

   If a pdf is opened in illustrator, edited and saved; it asks to update the file as there are modifications. Now it goes in loop.

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9. (macOS) file dialog drag/drop not working as expected

   When dragging/dropping folders into the save dialog it often doesn't open the dropped folder in the dialog. This leads to slowdowns working with the save dialog.

   Also, using the dark mode on macOS the save dialog is the wrong color compared to the rest of the OS.

   Steps to reproduce:

   • Open a file save dialog
   • Drag/drop a finder folder into dialog
   • Note that nothing happened.
   • Drap/drop same folder into dialog (again).
   • Note that it maybe worked, maybe it didn't.
   • Repeat as necessary until it works.
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10. SVG export : XML code anomaly

    Hi there,

    (my specs don't matter for this issue)

    I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
    So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

    I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan thanks to some code lines. I spare you that part.

    Now my problem :

    I have compared the d-commands of a pathsvg and the ones of its twin from globalsvg and I'm noticing an offset between some Absolute-Coordinates. All the coordinates that bother me are related to the same value : y coordinate of the Transform-translate parameter.

    Besides, you will certainly agree that this transform-translate should not even exist in the first place. Ai just decided to create paths far outside the viewbox to then translate those to their supposed original places. It works for -x axis but not for -y axis and it could really be bothering at some point.

    I think it's an unnecessary waste of characters in the XML source-code.

    My regards to whoever answer my problem. :)
    Thomas

    Hi there,

    (my specs don't matter for this issue)

    I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
    So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

    I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan… more

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Units preference not retained on asset panel export

    Details of your operating system and version of Adobe Illustrator
    Current version of CC on a Microsoft Surface windows 10 pro

    The steps you were taking when you experienced the issues:
    It's in both the asset export panel and the export artboard panel. My global preferences are set to inches as well as the originating document.

    I'm often creating elements then exporting various bits as assets. So the asset export panel is handy for this. I could just copy and past into a new document and "save as pdf". It's just a smoother flow for my brain to use the asset panel if I can work around this little issue.

    But when I have a file with units set to inches and I export an asset or artboard as a pdf, when I reopen the pdf in AI, it defaults to points.

    When I open the pdf an AI and go to the Units in the doc preferences it does say inches, but the transform panel is displaying points. If I then switch the preferences to points, save that change, and then reopen the units preferences and switch it back to inches, THEN it displays correctly as inches in the transform panel.

    Your expected result:
    I expect the pdf to retain the units preference set in the doc the asset was exported from, when opened back up in AI.

    Your actual result
    Described above. When I reopen in AI, the asset exported from the asset export panel as a pdf, the units display as points in the transform panel even though the preference is set to inches.

    Details of your operating system and version of Adobe Illustrator
    Current version of CC on a Microsoft Surface windows 10 pro

    The steps you were taking when you experienced the issues:
    It's in both the asset export panel and the export artboard panel. My global preferences are set to inches as well as the originating document.

    I'm often creating elements then exporting various bits as assets. So the asset export panel is handy for this. I could just copy and past into a new document and "save as pdf". It's just a smoother flow for my brain to use the… more

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12. Linked image used in opacity mask not compressing

    I believe this is a new issue with a recent update. I've never had this issue before.

    The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

    If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling and using JPG compression for both color and greyscale bitmaps.

    If I release the mask, and save the [otherwise] exact same file, the file size is greatly reduced.
    with mask: 8MB
    without mask: 600KB

    Some observations with experimentation:

    If I save as PDF with mask:
    "Preserve Illustrator Editing Capabilities" checked: 8MB

    "Preserve Illustrator Editing Capabilities" unchecked: 600KB

    If I save as AI with mask:

    "Create PDF Compatible File" checked: 8MB

    "Create PDF Compatible File" unchecked: 600KB

    I believe this is a new issue as I have been creating files this way for several years without them being bloated like this.

    Windows 7. Illustrator CC (newest).

    The Attached file:
    Saves as ai to 630KB. Saves as pdf at about 14MB. Simply releasing the opacity mask then saves the pdf to 836KB.

    I believe this is a new issue with a recent update. I've never had this issue before.

    The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

    If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling… more

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13. Artboard Not Visible when in a Tab

    Mac Pro 2015 with OSX Mojave

    When opening a PDF the file naturally attaches itself to a new tab on the illustrator workspace but the entire artboard is missing. Only when you pull the tab free to make an individual window are you then able to see the illustration contents.

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14. Differences in safed SVG

    There are several differences in the produced SVG depending on the way a user takes for export or safe.
    A little example:
    I need for technical reasons the properties Width and Height for the artboard size. When i export from AI to SVG using 'export' this property is added if the checkbox for export the artboard size. Now, open the produced SVG again and simply pick safe, and the properties are gone.
    There are many more differences.

    Would you please change the SVG generator to make more common results?

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15. Content in the Search Adobe Help (top right) box will be randomly pasted into the filename when entering a typing in the Save As dialog box

    Content that is in the Search Adobe Help (top right) box will be randomly pasted into the filename when entering a typing in the Save As dialog box.

    Note that it only happens between 5% and 10% of the time. T

    he only steps I can do to reproduce occasionally are to move the curser left or right or type a letter with the Save As dialog box open after typing something into the Search Adobe Help box.

    For those of you wondering why there is data in the Search Adobe Help box, I paste into and then copy from it as a simple measure to strip any formatting from text before I place it into Illustrator.

    This bug has persisted across CC 2019, 2018 and possibly beforehand.

    Content that is in the Search Adobe Help (top right) box will be randomly pasted into the filename when entering a typing in the Save As dialog box.

    Note that it only happens between 5% and 10% of the time. T

    he only steps I can do to reproduce occasionally are to move the curser left or right or type a letter with the Save As dialog box open after typing something into the Search Adobe Help box.

    For those of you wondering why there is data in the Search Adobe Help box, I paste into and then copy from… more

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16. Exporting multiple artboards in Illustrator CC does not accept layer masks

    I work for a big company where we create illustrator files with multiple artboards in them (kinda like a sequence) and then export them as PNG for our website.
    Its a type of a users manual. We have to crop our artwork with masks, so that one artwork doesnt overlap the other. To do this, we use clipping masks. While my coworkers make the mask over the artwork, which groups all the layers together, I greate a new layer, make it a clipping mask and then drag the artwork into that clipping layer, so I can keep my layers, since I like to name them all fancy. Now we have a big exporting issue... the clipping masks can be easily exported with "export for screens" and it exports all the artboards as individual png files in 2 different sizes.
    This doesnt work for the clipping layers I make. If I export my files with "export for screens", whatever was cropped by my layer mask on artwork A shows up on artwork B. I noticed that this only happens in png, jpg and pdf are fine.
    Does anybody have any idea how we could resolve this issue? Also, this has to be a bug, right?

    For a while, I was using a plug-in to export my artboards, but now we need a solution that works for "export for screens" only.
    Maybe there is a plug-in for "export for screens" to make it work? Or what kind of format would you recommend, if we cant make PNG work?

    I hope I explained it well enough, its really complicated. I am happy for any kind of input. Below you can see a faulty PNG. Its from a sequence about a surgical approach in the hip of the dog. In png, the *** from the dog in the image beforse shows up over the next image.

    I work for a big company where we create illustrator files with multiple artboards in them (kinda like a sequence) and then export them as PNG for our website.
    Its a type of a users manual. We have to crop our artwork with masks, so that one artwork doesnt overlap the other. To do this, we use clipping masks. While my coworkers make the mask over the artwork, which groups all the layers together, I greate a new layer, make it a clipping mask and then drag the artwork into that clipping layer, so I can keep my layers, since… more

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17. Dropbox Smart Sync Enhancement (bug still here)

    If you use Dropbox Smart Sync, when you browse files in Dropbox folders to find an open/save location, Adobe softwares (AI, PS, Acrobat...) download automatically all the files in folders you are browsing !

    It's said in the Adobe blog that Adobe dev team made an improvement in the march 2018 release (https://theblog.adobe.com/introducing-march-release-illustrator-cc/).
    But we still have the issue on several macbooks at work. It's really boring.

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18. Can't file save as (illustrator files, pdf, eps etc), also can't open ai files

    I can't save my files as any file types, I can export to png and jpeg, but when I try to save a file it just shows the spinning ball forever and does not save! It is not my laptop, as everything thing else is working as normal (including other Adobe programs which save files quickly)
    If I also try and open an existing file it does the same thing!
    I have tried re installing Illustrator which hasn't helped.

    My laptop is a Macbook pro mid 2012 (Mojave 10.14.1) with a new ssd installed. Adobe Illustrator is the lateset version CC 2019 23.0.1

    I can't save my files as any file types, I can export to png and jpeg, but when I try to save a file it just shows the spinning ball forever and does not save! It is not my laptop, as everything thing else is working as normal (including other Adobe programs which save files quickly)
    If I also try and open an existing file it does the same thing!
    I have tried re installing Illustrator which hasn't helped.

    My laptop is a Macbook pro mid 2012 (Mojave 10.14.1) with a new ssd installed. Adobe Illustrator is the lateset version… more

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19. Unable to collect multiple assets for export

    I am unable to collect multiple assets for export in Illustrator. I select several different layers and when I click collect for export as multiple assets they get compiled into a single asset. This is EXTREMELY inconvenient as I need to export 400 icons and I don't want to have to click into each one, exit isolation mode, collect as single asset 400 times.

    I am making a series of screenshots so you can see exactly what I'm doing

    http://prntscr.com/meffy2
    http://prntscr.com/mefga3
    http://prntscr.com/mefgjf
    http://prntscr.com/mefgp4

    I see the example in the help pages and this is exactly what I need, but exactly what DOESN'T happen

    http://prntscr.com/mefh0x

    I have also tried all the methods listed in the help article on batch exports and nothing works. I tried contacting customer support, and the agent remoted into my computer and was also unable to figure out the issue and asked me to post here.

    Thanks for your help.

    I am unable to collect multiple assets for export in Illustrator. I select several different layers and when I click collect for export as multiple assets they get compiled into a single asset. This is EXTREMELY inconvenient as I need to export 400 icons and I don't want to have to click into each one, exit isolation mode, collect as single asset 400 times.

    I am making a series of screenshots so you can see exactly what I'm doing

    http://prntscr.com/meffy2
    http://prntscr.com/mefga3
    http://prntscr.com/mefgjf
    http://prntscr.com/mefgp4

    I see the example in the help pages and this is exactly what I need, but exactly… more

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20. Too many bugs. Laggy!

    Too much bugs.. Can't open two files at the same time. Stuck at the Recent files screen. Regret getting this version installed.. Nobody check this in adobe before it goes live for download? We are not testers, we pay to use it in our companies for our clients. Do not release new versions full of bugs pls! I beg you ADOBE!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator