8071 results found

1. Extreme performance issues (AKA the dreaded color wheel) when trying to type in AI 23.0.2.

   I get the color wheel with anything text-related. From basic typing to simply deleting a letter or space. Haven't found any way around the issue. I design a ton of infographics and this is seriously adding unnecessary time to my projects.

   Here's my system info

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. Symbols | Mapping stroke to 3D-Model will distort stroke

   Hi together,

   recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.

   All details can be found at Adobe Illustrator User Forum here:
   Symbols | Mapping stroke to 3D-Model will distort stroke
   Laubender Mar 21, 2019
   https://forums.adobe.com/message/10989571#10989571

   Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.

   The only workaround that will help is rendering the elements to an image and implement the placed and not linked image with the symbol for mapping. A workaround that I do not like at all because my vector objects will be gone.

   All test files attached as a zip file that I renamed to *.txt because Illustrator Feedback will not allow to attach zip files. Thanks for that hack go to Peter Kahrel who recently did this with a bug report on Adobe InDesign Uservoice!

   So if you want to unzip the provided file first RENAME it with suffix *.zip. Thanks.

   Regards,
   Uwe Laubender
   ( ACP )

   All tests done with German Adobe Illustrator CC 2019 version 23.0.2 on Windows 10. Some tests on the same machine with German Illustrator CS6 where I already can see the same issues.

   Hi together,

   recently I came accross a mapping bug with a stroke ( width 0.2 Pt ) applied to a waving flag shape used in a symbol that was mapped to a 3D model.

   All details can be found at Adobe Illustrator User Forum here:
   Symbols | Mapping stroke to 3D-Model will distort stroke
   Laubender Mar 21, 2019
   https://forums.adobe.com/message/10989571#10989571

   Workarounds like expanding the stroke and working with an extra path element stacked behind the flag shape did not help.

   The only workaround that will help is rendering the elements to an image and implement the placed and not linked image… more

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   2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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3. saving colors to adobe is disabled please contact your IT administrator

   Illustrator 23.0.2 (64bit) and Windows 10 Versions 1809 OS Build 17763.379

   This has happened numerous times over the past few months.

   I try to create a new custom Adobe Color Theme in Illustrator. I am not able to do so and am given the error message:

   "saving colors to adobe is disabled please contact your IT administrator"

   I have tried restarting the program and signing out and signing back into my Adobe Creative Cloud but the problem remains.

   Hope that helps - looking forward to a fix.

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   2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. Illustrator 23.0.1 hangs on start up

   Tried launching Illustrator this morning and it just keep hanging on start up. Blue spinning wheel. I tried uninstalling, and then reinstalling the app, but still hangs.

   Processor: AMD Ryzen 5 1600X Six-Core 3.60 GHz
   RAM: 16 GB
   Windows 10 Pro

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   0 comments  ·  Launch  ·  Delete…  ·  Admin →
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5. Extended properties panel inconsistent with InDesign

   Not so much a bug, perhaps a feature request but yet more evidence of the various dev teams going off in their own directions - like the Photoshop's inexplicable rationale for switch the default behaviour of proportional scaling ... ahem, I digress.

   Please would you consider implementing the properties panel behaviour from InDesign? By this I am specifically referring to the extension of the properties panel behaviour when selecting the 'more options/fewer options' ellipses.

   The InDesign implementation expands the existing sub-panel to include the additional options which are not normally visible.

   The Illustrator implementation is less elegant by simply repeating the entire extended panel over the on top of the existing properties panel.

   With the InDesign approach you know exactly where the additional options will present themselves as the hidden area extends to show the tools/function you're looking for, the solution has been thought through and worked into the properties functionality.

   The Illustrator method isn't so seamless and feels a bit like a hack as in effect you're just linking to the procedure which calls the original palette.

   Not so much a bug, perhaps a feature request but yet more evidence of the various dev teams going off in their own directions - like the Photoshop's inexplicable rationale for switch the default behaviour of proportional scaling ... ahem, I digress.

   Please would you consider implementing the properties panel behaviour from InDesign? By this I am specifically referring to the extension of the properties panel behaviour when selecting the 'more options/fewer options' ellipses.

   The InDesign implementation expands the existing sub-panel to include the additional options which are not normally visible.

   The Illustrator implementation is less elegant by simply repeating… more

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   0 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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6. rtf

   Currently cannot import advanced RTF documents with Adobe Illustrator. Common RTF file format options like Tables, Colored Backgrounds, and embedded Images fail to be pulled into Adobe Illustrator. Instead the application omits these things.

   Cannot attach an example file.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. Exporting as PNG I am loosing part of my stroke

   I'm having a problem while exporting as PNG from Illustrator CC. I use export for screens and I adjust the size width and high and choose PNG format to export. The when I open my image in png format my stroke is getting cut off. :/

   I attached a file in png format and another file in jpg format with any problem.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Pasted shapes from Illustrator turn to graphics in Indesign

   You cannot cut and past even a simple vector shape from the very latest Illustrator CC into the very latest Indesign CC without the shape being turned into a graphic in Indesign. I back installed to the last versions for both programs and it is work again. I have this exact setup at home (Mojave) and it work perfectly but at work (High Sierra) I had upgraded to the latest of both programs and hence the issue.

   What should happen is the shape from illustrator remains an editable vector in indesign.

   I experienced this today (19 March 2019)

   2 votes

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Cannot close main application window with keyboard shortcut

   When there are no documents open, it's apparently not possible to close the application window from the keyboard (e.g. with the traditional shortcut Cmd+W). The Close option is disabled in the File menu.

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   2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  Anish Kumar responded

   Hi Kit,

   Cmd+W is used to close the documents, if you want to close the application, please use Cmd+Q

   Thanks
   Anish

10. Error: "Unable to export at this resolution" for jpeg at 300ppi

    For larger artboards (6500 square), I'm trying to export them at 300ppi jpegs for print (as requested by the printer). Every time I try to export at 300ppi, I get the message "unable to export at this resolution, please lower the resolution and try again."

    I've been informed of the Photoshop workaround, but we should be able to save vector files especially out as high res jpeg's straight from Illustrator!

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. White bars over the screen when turning Overprint Preview off?

    Hi

    Been noticing a bug where I get white bars over my screen as I scroll – seems to happen mainly if I come out of Overprint Preview. If I float my tabs to windows or switch Overprint preview back on it cures it, but obviously this isn't actually a fix and is pretty annoying as it happens so often.

    Can anyone suggest a more permanent fix please?

    Thanks

    Ben

    OSX 10.13.6 2.8 i5 8gb - Illustrator 20.0.3

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Anchor Point tool doesn’t reshape straight segments

    Anchor point tool does not allow me to bend the straight line by dragging the path to convert it to curve. is this a bug?

    2 votes

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Direct Selection tool won’t reshape straight segments but move them, but Anchor Point Tool should work on these.

    Can you recheck this, please?

13. SVG import - duplicate layer names erased

    In Illustrator CC 2019 (v23.0.2), some of the layer names are stripped during SVG import. This is not an issue in CC 2018 (v22.0.0).

    Steps to reproduce:
    1. Create an SVG file with two layers with the same ID attribute
    2. Open in Illustrator CC 2019
    3. One of layer names will be blank

    The attached file shows the layer names in CC 2019 when opening the SVG below

    <svg>
    <rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
    <rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
    <rect id="LayerName2" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
    </svg>

    In Illustrator CC 2019 (v23.0.2), some of the layer names are stripped during SVG import. This is not an issue in CC 2018 (v22.0.0).

    Steps to reproduce:
    1. Create an SVG file with two layers with the same ID attribute
    2. Open in Illustrator CC 2019
    3. One of layer names will be blank

    The attached file shows the layer names in CC 2019 when opening the SVG below

    <svg>
    <rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
    <rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
    <rect id="LayerName2" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0,… more

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Illustrator and InDesign take forever to load

    Since 'upgrading' to CC2019, it takes about 5-8 minutes for Illustrator to open after the splash screen appears, during which time the task manager shows it using 0.8MB RAM and 0% CPU. InDesign won't even show the splash screen until after Illustrator has opened, then it takes a few minutes after the process appears, using very little in the way of resources. The total system usage at this time, for all applications, is between 8 and 34% RAM and up to about 25% CPU. Older versions did not have this problem. I have this problem on multiple systems, the weakest of which has 32GB DDR4 RAM, a Core i7 9700 CPU, and a GeForceFX 1060 GTX with 6GB VRAM, running Windows 10 x64 Pro on a Samsung 970 Pro 1TB NVME drive. Photoshop opens within about 1-2 seconds of showing the splash screen, and all programs are responsive and quick once actually opened. I have tried deleting Preferences, even going so far as to manually edit the registry, a process with which I have more than a little familiarity. The CC2018 apps did not have this problem.

    Since 'upgrading' to CC2019, it takes about 5-8 minutes for Illustrator to open after the splash screen appears, during which time the task manager shows it using 0.8MB RAM and 0% CPU. InDesign won't even show the splash screen until after Illustrator has opened, then it takes a few minutes after the process appears, using very little in the way of resources. The total system usage at this time, for all applications, is between 8 and 34% RAM and up to about 25% CPU. Older versions did not have this problem. I have this problem on multiple systems, the weakest… more

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    1 comment  ·  Launch  ·  Delete…  ·  Admin →
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15. 10.14.3 Mojave - can't "drag" move anything in Illustrator! Gotta cut & paste or use arrow for sloooowwwww moving.... What's up????

    Since upgrading to 10.14.3 Mojave, I can't "click & drag" anything! I either have to cut & paste an item elsewhere....or veeerrrryyyy slloowwlly move with the arrow key. NOT GOOD.

    2 votes

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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16. Overprint preview of overprinting black shows black as semi-opaque

    When something is printed as 100% black and set to overprint, the output will be pure black. No registration issue as the 100% element is carried through the other color breakouts. However, in AI CC 2019m when I zoom way in on text which is 100% black and overprinting, I can actually see through the black type. The intensity of the black varies based on what is underneath. One can even watch the black become muted in appearance as one zooms.

    Shouldn't 100% black appear as 100% black regardless of being set to overprint or not.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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17. Libraries stuck in "Add Multiple Assets"

    macOS Mojave 10.14.3

    This happens to me daily. My entire CC library will grey out and is stuck with the "add multiple assets" icon. I can kind of see what's underneath, but in order to get rid of this, I have to completely quit illustrator and reopen.

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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18. Illustrator will not open a second file from Bridge, or In Design (edit original)

    ex. Starting with both Illustrator and Bridge closed. 1. I open Bridge. 2. I double-click an Illustrator file, it opens fine. 3. I go back to Bridge and double-click another illustrator file, and Illustrator will not open it. This file should open as a new file (tab) within Illustrator.
    This happens with "Edit in Original" from In Design also. It works the first time, (opens up Illustrator), but not a second time. I have to close Illustrator for this interoperability to work.

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19. Selecting pen lines (vectors) & anchor points is really hard after updating to newest version of CC 2019.

    I recently updated my OS to Sierra & with that my CC updated to 2019 23.0.2. Ever since, it takes several tries to select a line or an anchor point using the direct select or group select tool & to remove points using the Add/delete anchor tools. The scissors tool also can't seem to find the line to create a point either. It is extremely frustrating & slows down drawing a lot! It seems like the lines/points that we are looking at, are not in the same place code-wise maybe? Something is not lining up. PLEASE fix quickly!

    2 votes

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    0 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

20. Multiple crashes daily

    The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg

    For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.