Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
731 results found
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Wacom incaccuracy when resizing objects
Wacom (Intuos5 - L - newest drivers)
Clean OSX high sierra
MBPPRO mid2015
New illustartorThere is some bug with precise operating with wacom.
I can't resize simple object with bounding box.When i try to do this, in 99% cases object is rotating instead of resizing.
When i use trackpad - there is no problem.
cc, cc2017 / 18 / 19 Still innacurate precision.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Toolbar panel won't stay long & skinny when docked
The toolbar panel on the left, when docked to the left side of the screen, will not stay long & skinny (after pressing the double arrow) when I close and reopen Illustrator. It always goes back to short & fat. If I undock it, Illustrator remembers the orientation just fine. This happens even when I save a new workspace.
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Pattern brush
Pattern Brush start and end components should not appear when used on closed paths as in Illustrator CS6.
if you make a pattern brush with a red dot at the end, you can use it to find open paths in CS6 but not in CC2018. necessary for working with plotter/cutters.
2 votesI believe it’s fixed. If you still have a case when this doesn’t work for you, please comment back and share a test file directly in the comments (if you are allowed to), or send it over to sharewithai@adobe.com, providing the link to this report (https://illustrator.uservoice.com/forums/601447/suggestions/35328586)
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Centering guides
Illustrator CC 2019 - 23.01:
When guides are grouped it is impossible to center this group in de page by using the "alignment on artbord tool". This was working until Illustrator 2017.1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Brush Pressure exceeds set size/variation
When drawing with the brush in CC 2018, the brush size of the stroke can exceed the set size and variation. For instance, If I have a brush size of 3 and variation 3, when drawing pressing very hard, the stroke size will go above 3 pts. in CC 2017 the brush stroke was limited to brush size.
34 votesCompleted (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
As per the investigation done by the engineering team , the issue is not a bug , but an expected scenario.
Variation means that it should go both above and below the set size. So a 3pt stroke with 3pt variation will draw from 0 to 6 pt.
Kindly reach out to us incase you have any queries .
Regards,
Aishwarya G Gadodia
Illustrator Team -
Using the direct selection tool on a path, whilst holding ‘shift’ to drag causes crashes/can’t preview.
Mac Mojave 10.14.1 > Illustrator 23.0.1.
This issue does one of 3 things:
1/ the path repeatedly snaps back to the origin (Annoying).
2/ the path extends vertically top to bottom off the artboard causing ‘cannot preview’ issue. Although this is fixed with an undo and selecting view using GPU/CPU. (Really Annoying).
3/ Illustrator hangs and becomes unresponsive (basically hammers my system resources) and I have to force quit or it just crashes. (Ridiculously Annoying).
1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Can't change corners or terminators for pattern brushs
Using Illustrator CC 2019 (23.0.1 64 bit) on Windows 10 Pro
OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 16253 MB
I am creating a custom pattern brush with simple shapes and when I try to change a corner or terminator in the brush properties the drop down flashes but does not persist in order to allow me to change it.1 voteRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
ctrl key to change the size of an object
The ctrl key is supposed to make a square arround my selected object which lets me change the size of the object, but this function randomly stopped working.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Both Free Transform tool and bounding box treat narrow objects wrong
I don't use bounding box. It messes with my corner and middle points, it occasionally resizes my art when I just want to drag it by it's side and so on — so I always turn it of.
When I need to scale anything, I pick up Free transform tool.
Alas, both of these marker-ish tools have same problem — they treat narrow objects completely WRONG.See the file attached.
For example, I have a perfectly aligned and sized magenta strip.First, I try to use Free Transform tool to make it taller. AI transform my path not from the…
14 votes -
resizing
In Illustrator 2019, when resizing an object using the W value and the H value it does not resize symmetrically keeping it centered on the xy axis like all previous versions. This is something I have relied on to keep everything centered within that shape or object. Why did this change or is it a preference that I need to select?
1 vote -
Box Tool not in Inches and making weird shapes
I'm trying to make specific size boxes in INCHES with my box tool. But it's only coming up in points and when I do make a box, it makes it a trapezoid shape. This new Illustrator 2019 is so buggy, it's not even funny!
1 vote -
Offset Path Bug
OS: Windows 10
Illustrator CC 2018 Build 22.1 (64-bit)
When working with Outlined Letters 9 times out of 10 it works.
However 1:10 when I do Object > Path > Offset Path - one of the Anchor Points does not move. When this happens it always seems to occur within the plug of the letter and it appears to be an Anchor point that would have been straight down from its original position.In the Attached Image I show the original Path and Offset Path as outlines and the Anchor Points are illustrated by Cyan Circles.
Thank you!
1 voteBryan, as per the comment, please share the test file and provide the clear reproducible steps so the team can try to replicate this on their side.
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'Transform Again' doesn't adjust to center of new object
Please allow 'Transform Again' to transform the new object around it's center. Currently it will transform the current object around the center of the previously transformed object.
2 votes -
Clipping mask not working
When I try to create a clipping mask with a photo and a vector shape nothing happens. I draw a circle over the photo and use shortcut Ctrl+7 and absolutely nothing happens.
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Paint Brush and Blob Brush Sizing Issues
There is annoying sizing issues with Paint Brush and Blob Brush.
1- Whenever i resize the paint brush tool, and then use the blob brush tool, ( which takes the same size as the paint brush ), then switch back to paint brush, the size of the paint brush reset to the default, although New art has basic appearance option is not active in the appearance panel.
here is a video for better understanding.
https://www.youtube.com/watch?v=68CZEh224Lc2-when i use the paint brush tool with it's default settings, it draws with 1 pt stroke weight ( although in the brush panel it…
1 vote -
Selection Tolerance for text or drawing is off and very annoying
Using Mac OS X High Sierra 10.13.4 with Retina 5k display
Illustrator CC 2018 version 22.1Please reference the attached image.
Selecting a line. The curser is clearly on the line but the dot is highlighted instead.
Selecting text with the text tool: the curser is clearly over the text, but the it is highlighting the circle around the text instead.
Selecting dimension text: the curser is clearly over the text, but the tool shows text on a path.This is even more annoying when selecting a point. Click 20 times then give up and zoom in.
And it is…
6 votes -
Stroke size goes nuts under 1pt sizes
When drawing a regular line with pen tool and changing the size of the stroke to less than 1pt, it automatically switches to sizes higher than 1pt.
For example, if I want my stroke to be 0.5 pt, and if I select it in a dropdown menu, it will automatically turn into 5pt stroke and that will also be applied on the line. Same thing when entering the value manually with the keyboard - entering 0.5 will automatically convert into 5 and change the stroke to be thicker instead of making it thinner. This only started happening in the newest…14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Bounding Box Issues - Incorrectly including shadow on some objects
There are several selection bugs related to the behavior of bounding boxes (as shown in the attached jpeg). If a shadow is applied to an object such as a rectangle shape, then the bounding box correctly stays around that rectangle. But edit a point on the rectangle and suddenly the bounding box also includes the shadow. This is not desirable as then rotating the object changes its center point depending on the location of the shadow. Same thing with a line shape vs. a line created with the pen tool (the pen tool line's bounding box contains the shadow). I'm…
6 votes -
Rotate tool Glitch
My rotate tool when used for copying with or without my wacom, starts sticking, and the object just keeps moving with my cursor. My only fix is restarting and hoping the app saved my recent changes. This is hindering me from doing BASIC and Simple things like copying a custom shape and maintaining the circular composition. I was trying to make a unique cycle like shape. I put the rotate point in the center and i was attempting to duplicate that shape inside the circle but instead of copying or doing anything, it just kept rotating even after i let…
9 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Vector/Line Drawing Issue - unwanted lines appearing when zooming
When zooming in on a vector line feature, unwanted lines keep showing up as I zoom in. Once I zoom out to a certain extent they disappear.
5 votes
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