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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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796 results found

  1. New Document Textbox doesnt' auto replace

    When I open a new document and try to title it, the text that is automatically in the text box"Untitled-1" does not auto-replace when you start typing. I have to manually delete the untitleds. Can you please fix that and make it auto replace when we start typing the title?

    1 vote

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  2. I am using Illustrator v25.0 64-bit on Windows 10 and the Up/Down keys are swapped with the Left/Right keys.

    I am using Illustrator v25.0 64-bit on Windows 10 and the Up/Down keys are swapped with the Left/Right keys.

    Basically, if i select a shape and try to move it left with the left arrow key, it results in the shape moving down. The other arrow keys are also linked to incorrect directions. This behavior is only happening since the recent update.

    1 vote

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  3. File seems to be permanently stuck in isolation mode resulting in many objects being unselectable

    Basically was doing a simple school project activated isolation mode and deactivated it quickly while doing this the application became unresponsive and crashed and the recovered file still had this effect persist with only one line selectable It cannot be turned off

    107 votes

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    43 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Layer colors changes on download from Creative Cloud

    After downloading an illustrator cloud document to my desktop, the resulting file has the wrong layer colors. The colors appear to change to the default order; blue, red, green, etc.

    We have our artwork on the second layer, which changes to red, and red is a terrible color for anchor points against artwork. Also, our translator uses color coded layers for different languages, and we really don't want to have to change them all back.

    This bug appears to be the same as the bug that occurred when files prior to 24.0 were saved in 24.0 (before that bug was…

    1 vote

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  5. unknown problem when opening the program

    it appears an unknown problem when i start up adobe illustrator

    1 vote

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  6. 2021 Crashing my desktop

    When my iMac pro falls asleep it has started crashing directly after the update for AI 2021, the last handful of changes have not warranted the instability that we now have. I'm completely dependent on Adobe for my career, I have been using this suit since it's inception. Aldus Freehand had more built in options 25 years ago than even todays AI, comparatively. I'm so upset with the last two years of compromises, I'm about to consider a new profession. Along with the adulterated instant upgrades and no legacy option, I'm just beside myself.

    Can I just get an unadulterated…

    1 vote

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  7. Mouse/Tablet issues when using Hej Stylus! in combination with Ai

    Operating system: macOS 10.15.6
    Graphics card: NVIDIA GeForce GT 750M 2 GB
    Intel Iris Pro 1536 MB
    Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

    Broken: Ai CS6+

    Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
    Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

    CGEvent.tapCreate(tap: .cgSessionEventTap,
    place: .headInsertEventTap,
    options: .defaultTap,
    ...
    Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
    Using Tablet devices causes blender to 'use'…

    12 votes

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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,

    Thanks for reporting the issue .
    We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video showing how in Illustrator issue is observed, Test file(Via File→Package) & elaborated steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail. 

    Warm regards
    Aishwarya G Gadodia
    Illustrator Team

  8. Vecter convert to raster?

    When i do clipping mask and saved to lower version to cs4, the vector turn to raster every time.

    1 vote

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  9. Transparency / Blending Modes stuck

    I experience regularly that Transparency and Blending modes doe not relfect what the controls / parameters say.

    An example in the screenshots: the Triangles with the green Gradient are Blending Mode Normal / 100% (have been transparent before, but switched back). On white everything seems normal, but as soon as the blue background is switched on, we see that the blending mode is not Normal. The selection is not part of a Group.

    1 vote

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  10. cuting master 4

    cuting master 4 a disparus de du programme dans l'onglet fichier

    1 vote

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  11. AIX file opens as blank white square

    Working in Windows 10 Pro and Adobe Illustrator 24.3

    Hi, I've recently run into the issue of not being able to open AIX files in illustrator despite having logged in to ArcGIS Online. Now, when I open an AIX file I'm just given a blank white square without any of my layers. I haven't had this issue before, so I'm wondering what is causing it. Any help would be appreciated. File I'm trying to open is attached as well as a screen grab of what I'm seeing when I try to open it.
    Thanks!!

    3 votes

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  12. Pathfinder tool functions not working

    I am using Illustrator 2021, which just auto-updated, running on Windows 10.

    The Pathfinder tool's functions (Unite, Minus Front, Intersect, and Exclude) are not working just after Illustrator 2021 updated. The Intersect subfunction still produces a "The filter produced no results" error box, but none of the other functions do anything.

    In the attached image, the two ellipses are supposed to get merged into a lumpy shape, but they don't.

    3 votes

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  13. Distribuisci Spaziatura non funziona con oggetto chiave

    Su MacOs 10.15.7 (19H2), l'opzione Distribuisci Spaziatura con una SPECIFICA DISTANZA trasforma i mm in punti.
    Se immetto una distanza di 30 mm tra gli oggetti, ad esempio, Illustrator allinea gli oggetti mantenendo una spaziatura di 10,583 mm (30 pt). 10 mm diventano 3,528 mm (10 pt), etc.

    1 vote

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  14. Illustrator 2021 no crea nuevo documento

    1 vote

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  15. 2021 - Initial screen

    A4 format does not open on the initial screen. Thankful;
    Alexandre Neves.

    1 vote

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  16. Removed CS6.5 Illustrator and deleted the file I had worked on

    Removed CS6.5 Illustrator and deleted the file I had worked on.
    How dare you kill my work.

    Where can I download the CS6.5 Illustrator, I might cancel my monthly service.

    1 vote

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  17. Panel "propiedades" en ingles

    Hey, formatee mi pc, volví a instalar todo mi pack adobe. Antes tenia el Illustrator 2020, y ahora tengo el 2021. Lo que sucede es que el panel "propiedades" aparece todo en ingles. Con la versión anterior esto no sucedia.
    Todo lo demas esta en español, la verdad es bastante molesto, ya que si bien tengo manejo básico de ingles, hay palabras como estas que no las entiendo y dependo de estar usando traductor a cada momento.

    1 vote

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  18. units won't convert for ruler

    I converted the units in my preferences to inches however the ruler kept displaying cm regardless.

    4 votes

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  19. Never ever change keyboard increments to 0,0028px

    I updated illustrator this morning, and without ever knowing that this could be a possibility...nudging with the arrow keys just seem to stop working. It was extremely annoying since it is kind of second nature for me to use it. So I scrolled through google, looked everywhere to know how and why this is happening. After a while, in the midst of working, I finally see that I could change the 'keyboard increment' back to my trusted 0,5 px. I am truly baffled why anyone would think it is a good idea to just change that to 0,0028? what would…

    2 votes

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  20. Layers and Artboards tool disappears in sidebar when Illustrator is reopened.

    Every time I open Illustrator the Layers and Artboards tools disappear in my side bar. I have to go to the Window Menu and click on Layers to make it reappear.

    1 vote

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