Translate Ideas and Comments
Choose language:
There was an error during translation

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Unable to open old Illustrator files

    Details of your operating system and version of Adobe Illustrator (desktop):
    - MacOS Big Sur 11.1 (20C69)
    The steps you were taking when you experienced the issues:
    - Attempting to open an older Illustrator file that was created on a previous version.
    Your expected result:
    - The file would opens successfully
    Your actual result:
    - The file does not open, Illustrator auto closes and I receive an unexpectedly quit system error message

    Can provide screen recording of issue, but file too large for upload

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unable to paste into specific sublayer (Paste Remember Layers is unchecked)

    I am unable to paste copied items into a selected sublayer - they are instead pasting into the main layer.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  3. Illustrator completely freezes and the only way to fix it is to completely restart my computer

    after I've been using Illustrator awhile it completely sort of freezes up, I can still move things on my art board but can't edit them or use any panels. When I click on the options they appear black until I hover over it and sometimes the editing window goes black. It doesn't let me save my document or close the program without completely restarting my computer. It has happened multiple times, I'll attach some pictures to show what I mean by it is just black.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  4. Illustrator completely freezes and the only way to fix it is to completely restart my computer

    after I've been using Illustrator awhile it completely sort of freezes up, I can still move things on my art board but can't edit them or use any panels. When I click on the options they appear black until I hover over it and sometimes the editing window goes black. It doesn't let me save my document or close the program without completely restarting my computer. It has happened multiple times, I'll attach some pictures to show what I mean by it is just black.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ungrouping outlines of text turns white

    I've been experiencing an issue that whenever I convert a text to outlines and ungroup them, they all turn white and I have to recolor them.

    See attached for example.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ungrouping outlines of text turns white

    I've been experiencing an issue that whenever I convert a text to outlines and ungroup them, they all turn white and I have to recolor them.

    See attached for example.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  7. Info panel useless for graphs

    [Illustrator 25.0, Windows 10 Enterprise]
    When using Group Select tool to select an element within a graph, the Info panel shows nonsensical values (e.g. W: -2730p6 H: -2730p6 ). Since the Transform panel has never shown values for graph elements (grayed out, 0 and 0), we relied on the Info panel to check the size of graph elements.
    We use Illustrator exclusively for graphs, and this bug makes it impossible to follow our sizing standards.
    This is an ongoing bug, every graph, every element of it, all the time.
    Please fix the Info panel, or better yet, make the Transform…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  8. BUG: Unexpected (strange) outlines on semi-transparent shapes

    Creating shapes whose edges are perfectly aligned and then setting "no stroke" and uniform fill color works as expected with 100% opacity.
    With different transparency results in strange artifacts on the edges.
    The attached screenshot shows the problem and the example file is the source (bottom right shape in "Test source.ai").

    MacMini M1 2020
    macOS 11.2.1
    Illustrator 25.2

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  9. Importing CAD DXF files.

    I am using Illustrator 2020 on a Windows 10 computer.
    We import CAD files in DXF format to create AI files for our graphics department to use. We are successful when importing ACAD2000 DXF files, but have problems with more recent versions. Elements drop off when importing ACAD2004, 2007, 2010 DXF files. When trying to import ACAD2013 and 2018 CAD files I get the message "Unknown Format and Cannot Be Opened".

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  10. offset

    In the past, when i made an offset path, after that i could make a "transform again"(cmd + d) but in this last versión (2021) i couldn't, is this a bug?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  11. bug rotation de l'objet prioritaire sur redimensionnement

    lorsqu'un objet est sélectionné, suivant l'endroit où le curseur se trouve sur cet objet, les fonctions de rotation, redimensionnement, déplacement ou coins arrondis apparaissent. Lorsque je suis sur l'endroit correspondant au redimensionnement (double flèche horizontale ou verticale suivant le bord approché) et que j'actionne (click) le redimensionnement, c'est la rotation qui est exécutée. Je dois zommer bien plus près et répéter l'opération pour que ce soit effectivement le redimensionnement qui s'exécute.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  12. Select Next Object Below

    Running Windows 10 (64-bit) and the latest version of Adobe Illustrator. The bug I am experiencing is the shortcut to Select Next Object Below (Alt+Ctrl+[) is not working properly. Neither is the Select Next Object Above, nothing new is selected when I press the buttons, it remains on my already selected layer which is neither the top most or bottom most.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  13. Your software keeps crashing

    With every new release your software becomes more unstable and unusable. There are alternatives out there that are way more inexpensive and soon might be better. And if you don't thinks giants can't fall. look around you.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  14. Instead of adding features, fix what's already broken and been ignored.

    Since the launch of V25 ( 2021 )

    -The Surface Dial does not work
    -The properties panel is all screwed up when trying to select a number in a field.. you cannot just change one digit
    -The shear panel does not remember the angle applied anymore.
    -Scaling with multiple monitors is none existent. ( use the resolution from the monitor Ai is open in , NOT from the display set as main.. Apply the smart scaling like you did with Photoshop )

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  15. Bug d'affichage

    Bonjour je possede illustrator 25.2 sur un systeme MAC os BIG SUR 11.2, je rencontre un bug d'affichage sur des courbes simples, il y a un trait qui apparait sur le tracé, voici 2 copies d'écran pour illustrer le problème.
    merci d'avance.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bug d'affichage

    Bonjour je possede illustrator 25.2 sur un systeme MAC os BIG SUR 11.2, je rencontre un bug d'affichage sur des courbes simples, il y a un trait qui apparait sur le tracé, voici 2 copies d'écran pour illustrer le problème.
    merci d'avance.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  17. Center point display

    Hello, on my Mac OS 10.15.7 :

    since my passage under Ai 2021, the central points of the objects are no longer visible and it was very practical ...

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  18. AI2Key plugin not showing when exporting

    Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

    The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  19. Masque Illustrator

    Bonjour,
    Jusqu'à présent quand on créait un masque sur un objet, la visualisation se faisait en temps réelle. Je travaillais sur le masque de l'objet et je voyais le résultat. Maintenant je dois obligatoirement passer par la visualisation (option clic sur le masque) puis revenir sur l'objet pour voir le résultat de mon masque.
    Autant dire que cela limite grandement son utilisation.
    Du coup je suis revenu à la version 2020 qui fonctionne très bien.
    Config système dans le fichier joint.
    Cordialement.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  20. Copy/paste elements from Illustrator to Keynot

    I just bought the new Mac Book Air and I’m desperatly trying to copy-paste elements from Illustrator to Keynote and it’s not working. I never had this problem before doing that.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base