Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
703 results found
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Animated zoom not working on latest version 29.4 for MacBook Air M4 24GB unified memory
I am not able to animated zoom in or out after 50%. It directly jumps to 100% and gets glitchy even after that point. The same issue is happening when I try to view it in presentation mode - it just displays my art board at 50% or less or 100%. Even when I manually input the zoom percentage in the bottom left corner, it automatically jumps to 50%.
I checked GPU performance and animated zoom and made sure it's checked on.
I was facing the same problem with my old MacBook. But I have purchased and tried this on…1 vote -
There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point
There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point, and then it can’t be redone — it’s as if the last few steps never happened. Sometimes this also happens when saving the project, which is very problematic. It seems to occur randomly, and the only way to fix it is to close and reopen the program — but that doesn’t recover the lost actions either. I have the latest version of the app and a Macbook Pro M2 with 16gb of RAM.
1 vote -
Illustrator is very slow after latest update dated February 20, 2025
Illustrator is very slow on multiple computers after latest update dated February 20, 2025. Request you to please address this.
1 vote -
"Other option" for text in Properties panel slow down PC
Illustrator beta 29.5 35
When I try to open "other option" for text in the property panel the software slow down very much, I mean it freeze for at least 10 seconds and it happens every time. If I use the usual full Text panel no problems, but normally using the Properties is easier to have all in the same place, so it's a bit frustrating.
I link the screenshot ot the software frozen after clicking the button.Windows 11 10.0.26100 build 26100
AMD Ryzen 9 5900HX with Radeon Graphics, 3301 Mhz, 8 core, 16 processori logici
RAM 32GB
nVidia…1 vote -
Closing unexpectedly
Closing unexpectedly, I have good system, i9 processor, 16Gb RAM, NVidia RTX 4070 card, still the app is closing unexpectedly
2 votes -
Very laggy zooming in and out using mouse scroll since versions 28.1
I'm on Windows 11, using the newly updated AI 29.0. This has been mostly my issue since AI 28.1 onwards. I've been using AI 28.0 without any problems, but I try out every new version to see if the issue will be resolved. I have a good internet connection (700++ Mbps). I think my system has more than the minimum requirements.
For AI 28.0 - both .AI and AIC (cloud) files can be zoomed in and out using mouse scroller without any problems.
For AI 28.1 - 29.0 - Locally saved .AI is somewhat laggy. Cloud saved .AIC has a…
4 votes -
Illustrator not working
When I open Illustrator the processor dramatically slows down, to the point I can't have anything else open. Photoshop, on the other hand, works fine. When I try to move my mouse in Illustrator it takes ages, the screen starts flickering when I click on something for a few minutes before I click something else and it happens again. Sometimes it crashes. I updated Illustrator last week to the newest version, then uninstalled it because I blamed the problem on the update, but version 29.4 works just as bad. It all happened suddenly, the drivers are updated and I have…
1 voteSonia, this is something something from the support team would have to take a look into...
Try to reach an agent from this page — https://helpx.adobe.com/contact.html?step=ILST (use the chat button at the right bottom corner)
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Constant crashing - can't even move an object
Have updated my illustrator to the most recent version 29.1.
Using Mac OS Sequoa 15.1.1 - M1.
I would make changes, scroll to another section of my frame. Return back and my changes were then 'reverted'.
Every time I open the app it lags, spinning wheel of death, and all i'm doing is trying to maybe zoom in or out, copy or move an object.
I have reverted to old versions, reinstalled etc
It's a small file, good computer with heaps of memory.
Illustrator is basically unusable at this point and can't do my work. .
2 votes -
Illustrator friert bei Copy ein
ich arbeite mit einem Dell Precision 7560 PC unter WIN 11 Vers. 10.0.22632 mit Illustrator. Ich habe einen Prozessor 11th Gen Intel Core i7-1185H mit 2.5 GHz mit 8 Kernen
Ich habe seit geraumer Zeit das Problem dass Illustrator extrem langsam wird. meine Dateien sind klein un bestehen nur aus wenigen Vektor-Linien. Das Problem tritt auf, wenn ich Teile anwähle und mit Command C in die Zwischenablage kopiere. Dann wird die Darstellung ****, alles friert ein, das Rädchen dreht sich und manchmal werden die Fenster und Bedienfelder Schwarz. Nach einigen Sekunden funktioniert dann wieder alles. Nachdem das ein paar mal…1 vote -
The app is hard to open, and took 20 minutes
The app is very hard to open. It took me 20 minutes to open. But when opened, I cant even make a new file because its not responding. When I open a saved ai files, its not opening just keep on reading the file. Also I already updated the app, restarted my pc several times but still not working. its really frustrating .......
1 vote -
Version 2025 crashes more than usual and freezes when a pen used with tablet
With the last update 2025 there have been crashes, more than usual, and when I use the pen and the graphic tablet, Illustrator freeze.
4 votesHi ,
Thank you for reaching out to us regarding the issue you're facing. Unfortunately, we are unable to reproduce it on our end. To help us investigate further, could you please provide the following details:
- Wacom tablet configuration (model and driver version)
- When you first noticed the issue
- Is the issue consistently reproducible? (i.e., does it happen every time?)
- Machine's OS and GPU specifications
If possible, it would also be helpful if you could share a short recording of the issue, or let us know if you're available for a debug session. This will enable us to resolve the problem more promptly.
We appreciate your cooperation and look forward to assisting you.
Regards,
Aishwarya G Gadodia
Illustrator Team
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Illustrator performance, conflict with windows 11 desktop manager process
I was trying to rotate an image within illustrator and the performance was unusable. Trying to select then rotate was slow and unresponsive. Made no sense as my workstation has plenty of resources. 24core/512GBram/RTX 5000 ada. I did a quick google search and found a redit post suggesting exiting illustrator, find dwm.exe, end the process (explorer crashes then reloads, so does dwm.exe), restart illustrator. After performing these steps, illustrator was working like it should, responsive and useable.
Should not have to go through this process just to get illustrator to work correctly. Need to investigate with MS what is happening…
1 vote -
Left mouse keeps registering double clicks in Illustrator 2025
My mouse keeps registering double clicks when I only click once. For example when I select multiple object to align to a key object, Illustrator opens up isolation mode on the key object. It is not a hardware issue as I have tried 2 other mouses, same result. I do not experience similar issues in any other programs, just Illustrator. I also reset my preferences and still the error persists. This is so frustrating as I I cannot work effectively and before I updated to 2025 version I did not have this issue. Please assist.
1 vote -
Delay in actions and slow responding to objects
Slow responding to object items and a delay in dragging stuff over
2 votes -
Cannot paste screenshot without error "Not enough memory to place the file"
This started happening with the Illustrator 29, and I can confirm that I do not have this issue with the previous version of Illustrator. On Mac OS Sequoia 15.0.1. When I take a screenshot to my clipboard and attempt to paste in illustrator, I receive the error "Not enough memory to place the file." If I drag the same screenshot from the desktop, it places the link fine and can be embedded fine. Thanks.
0 votes -
Spinning wheel when switching between documents if something is selected in the document.
I've noticed that if an object is selected in any document then switching to that document will cause the spinning wheel of death for about 5-10 seconds. If nothing is selected then the switch will happen immediately, like it should do.
Mac OS Ventura 13.6.1 running illustrator 28.7.1
1 vote -
Massive Lag Issue
Every time I open Illustrator, it takes an enormously long time to load. It continues to lag when I'm in the file, working on it - every action requires a wait time, from moving an object to typing a word. This makes using illustrator a massive chore.
This happens to all files, even ones that are very simple - at most maybe 10 individual elements (images and text.) I have the creative suite, so all things are up to date. This issue does not happen with Photoshop or InDesign, which run perfectly, so it's clearly not a memory issue or…
7 votes -
Scrubby Zoom stopped working
My Scrubby Zoom suddenly stopped working. It worked this morning and after it wouldn't work at all.
It's activated in my GPU Performance under Animated Zoom.
I'm NOT in Pixel Preview or in Traced Preview.
I have a 2023 Macbook Pro M2 Max Sonoma 14.6.1
Adobe Illustrator 28.7.1
Can someone help me?
Thank you :)2 votes -
Random delay when running script via command line
When you run a script via the command line, sometimes there is a pause between launch and execution. The duration of this pause is always different.
It would be nice if there was no pause at all.
17 votes -
Not Responding Issues
What is wrong with Illustrator today? As I am working on an infographic, every time I do something the program with stop responding/"not responding" for 3-10 seconds. It is extremely difficult to work like this.
2 votes
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