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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0

    illustrator v25.2.1 color profile keeps changing to emulate adobe illustrator 6.0 once I set it to our teams color profile. Especially if I switch from AI to PS. Even after changing the profile in Bridge and synchronizing them.

    113 votes

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    92 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. M1 Apple McBook - Crashing

    I just got a new MacBook Pro with the M1 Apple chip. Illustrator keeps freezing and crashing. It also causes my whole computer to crash! I heard many other people are having the same problem. It is unusable by this point!

    58 votes

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    60 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    This issue (entire M1 McBook system freezes) is fixed for AI 25.0.1 and 25.1

    This fix takes effect in a day’s time, if you still face this entire system freeze then please follow the steps to update

    1). Backup your preferences and launch Illustrator with fresh preferences
    2). Quit and re-launch Illustrator once again
    3). Use Illustrator in your workflow

    If you see AI crash and entire system is not freezing then please create a new issue.

  3. Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script

    Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.

    15 votes

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    12 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. New update v25.1 is extremely buggy

    With this new update I get the 'spinning beachball' constantly while trying to zoom in or out of the artboard.

    Also - I have multiple objects with clipping masksI'm seeing unprecidented levels of glitches and visual artifacts all over the place that appear/disappear/reappear when zooming in and out. It's nearly unusable in this state!

    6 votes

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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Illustrator GPU performance | Driver updates

    Using Illustrator V25.1
    GPU Details
    Vendor: Intel
    Device: Intel(R) Iris(R) XE Graphics
    WIndows 10
    Keeps crashing, suggestion for the fix from Adobe is to check and update drivers. I have followed the instructions and updated the drivers using Adobe instructions. Illustrator is still crashing and Adobe is still suggesting the same fix. Have double checked graphics driver is up-to-date and Intel confirms that it is.

    5 votes

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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Overwriting PDF-Files does not work anymore with build 24.0.2 !

    Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.

    78 votes

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    73 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.

    Thanks & Regards,
    Illustrator Team

  7. clipping mask Bug/glitch

    Hello.

    I'm using illustrator CC (25.1) and MacOS 11.1.

    When I use clipping mask, sometimes Illustrator shows a duplicate shape of that mask or shows what's inside the clipping mask (that should be hidden). When I scroll through the artboards, the clipping mask start to blink like a glitch effect.

    If you look the at the attached files you can see at the top, a clipping mask with some brown shapes inside. When I scroll down, another rectangle shows up.

    6 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. Embedded Bitmap .Tif Files slowing down performance

    MacOS Big Sur 11.2
    iMac Pro (2017)
    Processor: 3 GHz 10-Core Intel Xeon W
    Memory: 64GB
    Graphics: Radeon Pro Vega 63 16 GB
    Adobe Illustrator: V 25.2.1

    Embedded bitmap tif files have suddenly starting causing hindered performance. While still "linked", the bitmaps seems fine. But after embedding those linked files, they cause considerable "beach-balling" while attempting to transform them in any way, toggling their visibility on/off, or zooming in/out. All vector layers remain unaffected when the embedded bitmap layers are hidden. This is occurring on both newly created files, and older .ai files that previously had no issues. These embedded…

    3 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator 24.3 Crashing When Selecting Colours with the Layers Palette Open

    See video: https://www.dropbox.com/s/j7hete8hhhe7mzv/Screen%20Recording%202020-09-11%20at%2014.34.23.mov?dl=0

    Illustrator 24.3 crashes when changing the colour of a gradient handle if the Layers palette is open and on-screen. Video above is a freshly re-installed Illustrator in a brand new user account (macOS 10.15.6).

    12 votes

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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  10. Compatibilité système requis Vidéo Nvidia

    Je suis sous windows 10, illustrator 25.2 64bits dernière version, à chaque lancement de l'application apparait une fenêtre "compatibilité système requis" pour video Nvidia Geforce GT620. J'ai réparé en prenant la dernière version du pilote sur NVidia GeForce GT 620 v.23.21.13.9135. Mais la fenêtre apparaît toujours ??? Que dois-je faire pour solutionner ce problème. Merci

    1 vote

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. While creating simple vector files Illustrator lags

    Since updating to 2020 and 2021, Illustrator is slow and laggy on creating simple vector files.

    3 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can't see anything but icons, no letters.

    I just installed Illustrator and I cannot see anything but icons and the top panel. I restarted it multiple times, even reinstalled it, but nothing works. I have Windows 10

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. scrubby zoom disabled after switching in trace view


    1. Windows 10 pro v. 18363.1316 illustrator v 25.1

    2. switching from trace view to normal view : scrubby zoom not working. closing illustrator and re-open it: scrubby zoom works again in normal view

    3.scrubby zoom should be working in normal view and also on trace view....
    4 scrubby zoom don't work in trace view and stops working when I get back to normal view. I need to close and re-open Illustator to get scrubby zoom to work again in normal view.

    it's a small and simple file. no complicated illustration, only a flat design for a label.

    2 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. tour

    FIX THE TOUR BUG IN ADOBE AI.
    You retards have had this problem for over 3 years and seems that you are too stupid to report this bug or are completely incompetent and unable to resolve this ANNOYING ISSUE.
    Now -instead of fixing this problem - some moron will delete this because I called you a moron.

    2 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Slack & Illustrator freeze each other

    Sometimes Illustrator freezes on save and f I click Slack, I notice that it also has frozen. If I force quit Slack, Illustrator sometines unfreezes without having to force quit it.

    HELP!

    2 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. save as window resize

    Save as window keeps getting smaller every time. I'll resize it and it goes back to small.

    4 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Illustrator Crashes on Apple Macbook Air M1

    I have a Apple MacBook Air M1 and I'm having constant crashes when using Illustrator (and even InDesign). It freezes and I have too restart the computer. I don't have this problem with Photoshop. Is there any issue with this two softwares?

    3 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. AiRobin hogging huge amounts of RAM (between 12GB and 16 GB) and at times slows the machine down.

    I have turned off "background save / export" which is apparently the purpose of AiRobin. Nonetheless, it has continued to run for the couple of months since I turned those off. Today I had InDesign, Photoshop, and Illustrator open momentarily; I try to avoid that, but usually it's fine for 5 or 10 minutes. This time it wasn't, and I could literally do nothing (even move the mouse for the most part) for close to 15 minutes. I was finally able to pull up Activity Monitor and I ended the process for AiRobin. Immediately things improved. But sure enough, AiRobin…

    7 votes

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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. Scrubby Zoom Suddenly Stops Working

    2019 MacBook Pro with Catalina 10.15.7. Adobe Illustrator 25.2.

    Scrubby zoom suddenly stops working, even though GPU and Animated Zoom are still enabled within Preferences. This happens once or twice a week; the only way I have found to resolve is restarting the MacBook.

    It happens while working in relatively small/simple documents, all of a sudden, without making any changes to Preferences.

    2 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Selection Lag / Delay v.25.2.3 Windows 10

    I have been experiencing delays with Illustrator for some time now. It will lag for a second or so when selecting objects / text. A popup will flash in the top left hand corner of the screen, but it is too brief to identify what the popup is. I have tried screen recording but it's too brief even for that. Last month I did a clean install to see if that solved the problem and it did - but it's gradually come back. Constantly having to restart the system to bring performance back to normal. I find that the AI…

    1 vote

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