7465 results found

1. illustrator very slow to export to PDF (all versions including latest)

   I recently built a new computer as my laptop was taking too long to make PDFs, the new computer should be 2-4 times quicker but actually takes longer to make the PDF from exactly the same file.

   The old computer is a 2017 MacBook Pro:
   Mojave 10.14.6
   i7 2.8ghz 4 core
   16gb 2133mhz LPDDR3 Ram
   Radeon Pro 560 4GB GDDR5 GPU
   512GB SSD

   New computer is a Windows 10 Pro (fully updated)
   Ryzen 9 3950x 16 core 3.5Ghz
   64gb 3200Mhz DDR4 Ram
   Nvidia 2080 Super 8gb GDDR6 GPU
   2tb M.2 gen4 drive

   The same file will pdf on the Mac in 1min 12 second. and 1 min 42 seconds on the PC. while writing the pdf on the PC, illustrator becomes 'not responding' and only un freezes once the pdf is written, in that time none of the resources are being used more than 10% so there is plenty of capacity for illustrator to be faster.

   The system is fully up to date and has been tested to ensure all hardware is functioning as it should, in benchmark tests the PC is 2-4 times quicker than the mac.

   I've spoken with Adobe help who have taken remote control of the PC on 3 occasions, they have tried everything but not made any difference. the last representative could only suggest that there was an efficiency problem with some of my hardware not working correctly with Illustrator, but could not say what. It has been tested on all versions of illustrator back to 2019.

   My GPU is on the list of recognised and supported devices, all drivers have been optimised for workstation/adobe use. but if there are issues that relate to hardware Adobe need to publish it so people can ensure their hardware will actually work. because currently i have a £3000 paperweight. This is a workstation computer which i earn a living from.

   All other non Adobe programs and games function as they should with no lag or delay, the issue is most defiantly software related and none of your representatives have been able to help. sort it out!

   I recently built a new computer as my laptop was taking too long to make PDFs, the new computer should be 2-4 times quicker but actually takes longer to make the PDF from exactly the same file.

   The old computer is a 2017 MacBook Pro:
   Mojave 10.14.6
   i7 2.8ghz 4 core
   16gb 2133mhz LPDDR3 Ram
   Radeon Pro 560 4GB GDDR5 GPU
   512GB SSD

   New computer is a Windows 10 Pro (fully updated)
   Ryzen 9 3950x 16 core 3.5Ghz
   64gb 3200Mhz DDR4 Ram
   Nvidia 2080 Super 8gb GDDR6 GPU
   2tb M.2 gen4 drive

   The same file will pdf on the Mac… more

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   1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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2. Close button has gap

   [windows 10] The close button on Illustrator has gap in the corner - and when your mouse goes to the corner (which it usually does when you want to close a window) - you are clicking on thee X button of the program beneath it. ...This is very furstrating and i just closed other software where i lost an hour of work. Adobe this is sloppy - Photoshop has simillar button, but the gap is closed, while for example - After effects uses the normal windows 10 border ....make this stuff the same! Such differences are acceptable from free software, but for such high priced thing like yours that's just sloppy!

   [windows 10] The close button on Illustrator has gap in the corner - and when your mouse goes to the corner (which it usually does when you want to close a window) - you are clicking on thee X button of the program beneath it. ...This is very furstrating and i just closed other software where i lost an hour of work. Adobe this is sloppy - Photoshop has simillar button, but the gap is closed, while for example - After effects uses the normal windows 10 border ....make this stuff the same! Such differences are acceptable from free software,… more

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3. Rotating with selection tool buggy

   When attempting to rotate a shape using the bounding box and the selection tool, in every version previous to 24.0 I just moved the cursor outside the bounding box a certain distance and the cursor would change to a bent arrow, allowing me to click and rotate. Ever since then, I've still been able to rotate the shape this way, but the cursor arrow doesn't change to the bent arrow icon until after I click, meaning I am unsure whether or not I am about to resize or rotate the shape.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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4. pasting text fails in v24.3

   Pasting text inside a text box fails, it creates a new text box so all styles need to be re-applied.

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   0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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5. CC 2020 gradient tool not updating result live, only when releasing the mouse button (like in CC 2018)

   In CC 2019, when using the gradient tool to apply or modify a gradient, the result of using the tool was live updated as you applied/moved it. Now in CC 2020, the tool has reverted back to how it was in CC 2018, meaning you have to let go of the mouse button to see the result. Seeing the result live saves time for me and makes it easier to get a satisfying result quicker.

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   6 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.0.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. AIPaintStyleSuite not found

   Trying to update a plugin to use the Illustrator 2020 SDK on Mac. Previously using the 2017 SDK. The SPBasicSuite AcquireSuite function fails to find the AIPaintStyleSuite when building with the 2020 SDK.

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   3 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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7. I cann't turn off "Snap to point" while using Pen tool.

   I turned off all snap functions, but when using the Pen tool, snap to points still happens. How i can turned off this function?

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   0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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8. Pinch to Zoom not working

   Seems this issue has been beaten to death with no resolution...Pinch to zoom and two finger panning does not work for me. I am using a Dell XPS 15" 9570 with everything updated. Macbook does this feature flawlessly however not on windows. I know I am not the only one. PLEASE fix this issue.

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. object distortion on perspective grid after pathfinder unite

   Windows 10 home, Illustrator 2020.

   After uniting two or more rectangles on the perspective grid to make a more complex shape, moving/copying the new object using the perspective selection tool results in distortion as the object appears to have become detached from it's perspective plane. The behaviour is shown in the attached image.

   Inserting the step Object > Perspective > Attach to active directly after Unite allows the object to move correctly (thanks Monika Gause) although it was suggested that perhaps this step shouldn't be necessary and it should be able to move correctly without it.

   Many thanks, Craig.

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   0 comments  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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10. Place - wedge in image appears and moving images is clunky

    When I place an image, a wedge appears, and it only goes away when I lock, and then unlock the layer. If I start moving the image around again, the wedge appears again.

    Windows 10
    Illustrator 24.2.1 (64 bit)

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11. Why can't you make snap work again?

    I work with die cuts and i need precision. Don't remember from which version but illutrator sucks at snapping now. I mean all shapes i make get 20.001 or 19.999 and try using compound, it doesn't work! You can't draw with precision anymore.

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12. Guides not scaling correctly on copy/paste into large canvas

    If I copy a 5"x5" rectangle from a regular document and paste it to a large canvas document, it remains 5"x5", as expected.

    However, if I convert the same shape to a guide and then copy it from a regular document to a large canvas document, the guide becomes 50"x50". This really makes things difficult when copying guides and artwork together into a large canvas.

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    0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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13. Can't Add Artboards in Increments of 10 by Using Shift

    Used to be able in the new document window add 10 artboards by shift+clicking the buttons to the side. Now whenever I do it, it's just one at a time. Would be nice to have that back.

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14. 'Turn off Data Recovery for complex documents' should be on by default

    The data recovery setting for complex documents should be on by default. Secondary to this, why aren't my illustrator settings saved in the Creative Cloud in the creative cloud service we pay so much for? I've had a situation we're I've upgraded to a new illustrator version through CC then started to work not realising this feature is now off!!! I've done a whole lot of work in a large file and not only did it not recover the document after a crash the program reverted the document to a state 2 days prior! The file even says I saved it at close of business and yet here I am with a version of the file from the day I created it. Get your act together Adobe... I have stuck with you for years but I'm getting to the point where I'm starting to consider the competition.

    You should rename the setting to "Turn off Data Recovery for documents you've worked a lot on" because this is basically what this "feature" does.

    Extremely poor form Adobe....

    The data recovery setting for complex documents should be on by default. Secondary to this, why aren't my illustrator settings saved in the Creative Cloud in the creative cloud service we pay so much for? I've had a situation we're I've upgraded to a new illustrator version through CC then started to work not realising this feature is now off!!! I've done a whole lot of work in a large file and not only did it not recover the document after a crash the program reverted the document to a state 2 days prior! The file even says I saved… more

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. e3r4m3ntnerme23s

    i have been unable to save my files properly since yesterday when i worked on a project thats has images, first i got a messages on illustrator that auto save wont work because the file im working on is large then when i tried to export my project for screen, instead of saving just as png, it saved as png.tmp$$ and just add to rename before i can get my file and also when i saved my files it keep saving as a temp file since then, have to rename the files saved and include .ai to get the file, really stressful, i reset my preference and closed my illustrator for long time, open it later and created a new file and saved and still got a temp file saved. you can check the attached files to see how the files where saved. need a quick fix, thank you

    i have been unable to save my files properly since yesterday when i worked on a project thats has images, first i got a messages on illustrator that auto save wont work because the file im working on is large then when i tried to export my project for screen, instead of saving just as png, it saved as png.tmp$$ and just add to rename before i can get my file and also when i saved my files it keep saving as a temp file since then, have to rename the files saved and include .ai to get the file,… more

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16. Illustratr crashes when opening an existing file, on the latest version (24)

    As soon as i open the latest version of illustrator (24) a window pops up saying Illustrator has crashed and that autosave has been turned off. Then when i go to click ok the screen freezes and I can't even shut Illustrator off.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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17. In large curved text the anchors shrink after use.

    In large curved text the anchors shrink after use.
    In large curved text, every time you move any anchor they become very small. If you move the text everything goes back to normal until you touch the anchors again.
    Check the video

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Asset Export not respecting Clipping Mask on image

    When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    Hi,

    Gentle Reminder.

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.3?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.

    Thanks,
    Illustrator team

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

19. win10 2009 kein konformer Kachelhintergrund in der Startmenü-Verknüpfung

    ich bin mir relativ sicher, das die fehlerhafte Darstellung des illustrator icons im neuen win 10 startmenü nur im dark mode) mit einem in der illustrator.exe implementierten xml code zusammen hängt.

    microsoft wird mit dem nächsten update die icon hintergründe im startmenü deaktiviert. im dark mode ist dann jede kachel dunkelgrau, die typo ist weiß. beim Illustrator icon ist die Schrift aber schwarz und der Hintergrund hellgrau.

    der white mode von win 10 2009 ist nicht betroffen!

    ich habe illustrator & creative cloud mehrfach installiert und die Registry danach gesäubert (sogar ganz frisch auf einem zweit Rechner für Testzwecke installiert). auf beiden Geräten ist der "look" danach identisch – so wie beschrieben (siehe screenshot)

    Komischerweise sind von dem Darstellungsfehler bei mir nur 2 adobe programme betroffen (illustrator & seit seit dem update auf das schwarze icon auch acrobat). sonst ist kein weiterer softwareanbieter betroffen.

    würden sie mir bestätigen, dass die exe datei einen direkten Einfluss auf die optik der win 10 Startmenü-Verknüpfung hat und es wäre toll, wenn ein einheitlicher (von microsoft vorgegebener) look in das nächste update integriert wird.

    ich bin mir relativ sicher, das die fehlerhafte Darstellung des illustrator icons im neuen win 10 startmenü nur im dark mode) mit einem in der illustrator.exe implementierten xml code zusammen hängt.

    microsoft wird mit dem nächsten update die icon hintergründe im startmenü deaktiviert. im dark mode ist dann jede kachel dunkelgrau, die typo ist weiß. beim Illustrator icon ist die Schrift aber schwarz und der Hintergrund hellgrau.

    der white mode von win 10 2009 ist nicht betroffen!

    ich habe illustrator & creative cloud mehrfach installiert und die Registry danach gesäubert (sogar ganz frisch auf einem zweit Rechner für Testzwecke installiert).… more

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20. Need to double up on action when resizing artboard to bounds or art

    Op Sys: macOS Catalina 10.15.6
    Illustrator version: 24.2.3

    Hello– After years of putting up with this I am hoping to finally have it cleared up. When I want to resize the artboard to either the artwork bounds or selected art, the app 'ignores' my first attempt to do so and only picks it up after the second attempt.

    Check out this video to witness exactly what I mean: https://youtu.be/ALfUF8532NE

    Thank you for any assistance!

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