8202 results found

1. Rich tool tips keep popping up

   Rich tool tips are always randomly opening and staying open something even when I am on other side of screen. Hard to take a screen shot, as when I click to screen shot the tool tips disappear. It's been happening on 2 different machines running Sonoma for about 1 year. Never used to happen.

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   Request to Contact Support  ·  8 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Script selection/appearance modification causes error 8702

   I am using a script to change the appearance of an object (fill color of an ellipse shape). Since there is no way to access appearance properties directly (which would be lovely to get someday), I am using a known workaround with defaultFillColor on the selected document.

   app.activeDocument.selection = [item.obj];
   app.activeDocument.defaultFillColor = item.newCol;
   

   Unfortunately, the selection seems to leave Illustrator in a weird state, and any further script command (e.g. next iteration of the loop) fails with "Error 8702: there is no active document."

   This sometimes goes away if I use CPU instead of GPU preview, though not reliably. And the error is not thrown if there is no update to the fill color (i.e. the object already had the correct color).

   This is on version 30.2.1 and macOS 26.3 on apple silicon. I was successfully using the same script for years prior to a few weeks ago, so this might be a recent change. I also tested the latest Illustrator beta, and the error is still there.

   I am happy to share the script and illustrator file that trigger the error if needed.

   I am using a script to change the appearance of an object (fill color of an ellipse shape). Since there is no way to access appearance properties directly (which would be lovely to get someday), I am using a known workaround with defaultFillColor on the selected document.

   app.activeDocument.selection = [item.obj];
   app.activeDocument.defaultFillColor = item.newCol;
   

   Unfortunately, the selection seems to leave Illustrator in a weird state, and any further script command (e.g. next iteration of the loop) fails with "Error 8702: there is no active document."

   This sometimes goes away if I use CPU instead of GPU preview, though not reliably. And… more

   2 votes

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   Need More Info  ·  10 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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3. プリセットのB6サイズについて

   IllustratorのプリセットのB6サイズは125 mm×176 mmですが、日本の規格はB6サイズ182mm×128mmです。
   他の投稿より引用ですが、プリセットは、B4とB5はJISで、他のB系は国際規格になっているので、統一してほしいです。

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   54 votes

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   11 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Should be fixed in the latest Beta build 30.4.42 — please update and check if it’s truly fixed, and comment back if it’s still a jumble or you find other inconsistencies.

4. Image Map URL Links Disappear in PDF Export

   Issue occurs in Illustrator 2025 (29.6) and later versions

   Description:
   URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

   Steps to Reproduce:
   1. Create a new document
   2. Create an object (e.g., rectangle, text, etc.)
   3. Select the object and enter a URL in the Attributes panel → Image Map
   4. Create a new layer above the current layer
   5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
   6. Open the exported PDF in Adobe Acrobat

   Expected Result:
   URL links should be clickable and functional in the exported PDF.

   Actual Result:
   URL links are missing/non-functional in the exported PDF.

   Root Cause:
   This bug occurs specifically when there is an additional layer positioned above the layer containing the object with the image map URL. Objects on layers without overlying layers export hyperlinks correctly.
   The issue occurs even when “Create Acrobat Layers” is unchecked.

   Workaround:
   Merge all layers into one before exporting to PDF.

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   イメージマップのURLリンクがPDFで消失する

   おそらく Illustrator 2025 (29.6) 以降で発生

   属性パネルのイメージマップでURLを設定し、PDFで書き出し設定で「ハイパーリンクを保持する」にチェックを入れても、PDFでURLリンクが消失してしまいます。

   再現方法
   1. 新規ドキュメント作成
   2. オブジェクトを作成
   3. 属性パネルのイメージマップでURLを入力する
   4. 新規レイヤーを上に作成（ここがバグ発生要件）
   5. PDFを書き出す。その際に「ハイパーリンクを保持する」をチェックする
   6. PDFをAcrobatで開き、URLリンクが消失していることを確認する

   発生要件
   該当オブジェクトがあるレイヤーの上に別のレイヤーがあることでバグが発生します。該当オブジェクトがあるレイヤーが一番上にあると発生しません。
   「Acrobatレイヤーを作成」をOFFにしても発生します。

   回避方法
   すべてのレイヤーを1つに統合します。

   Issue occurs in Illustrator 2025 (29.6) and later versions

   Description:
   URL links configured through the Attributes panel’s Image Map feature are not preserved in exported PDFs, despite enabling the “Preserve Hyperlinks” option in PDF export settings.

   Steps to Reproduce:
   1. Create a new document
   2. Create an object (e.g., rectangle, text, etc.)
   3. Select the object and enter a URL in the Attributes panel → Image Map
   4. Create a new layer above the current layer
   5. Export as PDF with “Preserve Hyperlinks” enabled in export settings
   6. Open the exported PDF in Adobe Acrobat

   Expected Result:
   URL links should… more

   28 votes

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Having a layer above the layer with hyperlinks now works as expected in Beta 30.0.0.114

5. Illustrator 30.3 Font Handling Issue

   The new 30.3 update for Mac introduced "improved font handling in Illustrator (macOS) for better consistency and reduced reliance on unsupported system resources"

   However, this seems to have broken auto font activation with the Typeface font manager.

   Is there a way to get this fixed?

   Thanks!

   4 votes

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   Need More Info  ·  4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Using Image Trace with specific settings generates large black blob made of gigantic black circles

   Image Trace yields a black blob when adjusting the settings now. For instance, it renders a details drawing into a clump when changing the settings to have 1% for the corners slider. This bug is in AI 2026 only.

   4 votes

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   Need More Info  ·  11 comments  ·  Tools  ·  Delete…  ·  Admin →
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7. Color Mixer in Control and Properties panels gets broken after using Tab

   The Color Mixer in Properties and Control works oddly. Here, I try to navigate my fields with Tab, and then drag one slider — boom, it all breaks: sliders vanish, active fields become visually inactive, closing it becomes very hard...

   I feel like it started happening when the generative virus put its tendrils into Ai.

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   21 votes

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   20 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed this issue and rolled out a Beta build for all of you have an early look. Please try this in the latest Beta build and let us know your feedback.

   
   

   We will roll it out soon in the general availability builds.

8. Images disappear or become corrupted after drag and drop on Mac

   Illustrator 29.4
   Drag and drop from a Browser to an Artboard
   Use Cmd Shift 4 and drag a screendump to an artboard
   Drag and Drop from Photoshop a layer with transparency to an Illustrator artboard.

   Saving and opening the Illustrator file makes it disappear or gives some distorted lines.
   https://community.adobe.com/t5/illustrator-discussions/screenshot-disappears-in-illustrator-29-3-and-up/m-p/15237401#M439060
   https://community.adobe.com/t5/illustrator-discussions/illustrator-29-4-images-disappearing-after-save/m-p/15246575#M439583
   https://community.adobe.com/t5/illustrator-discussions/image-disappears-after-dragging-and-dropping-from-photoshop-to-illustrator/m-p/15247056#M439609

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   34 votes

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   39 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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9. Em dash incorrectly rotates upright in vertical text layout

   Illustrator 2025 (29.8.1) (29.8.2) Japanese

   Em dashes are Latin characters, so in vertical text layout they should be rotated sideways like other alphanumeric characters.
   However, in v29.8.2, Em dashes are rotated upright like Japanese characters. This is clearly a bug.

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   EMダッシュが縦組みで正立回転する

   EMダッシュは欧文の文字なので、縦組みでは他の英数字を同じく横倒しになります。
   しかし、v29.8.2では、和文の文字のように正立回転してしまいます。これは明らかにバグです。

   19 votes

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   修正は最新の30.3一般リリースに反映されています。アップデート後、問題が解消されているか確認し、引き続き問題が発生する場合はご報告ください。

   The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.

10. New Glitch in Smart Guides, highlighting perspective grid-like points

    Theres a new update glitch in smart guides, when I have an object selected, a bunch of perspective grid-like highlights.

    This setting is connected with object highlighting in smart guide settings. If i shut off object highlighting in Illustrator>Preferences>Smart Guides>Object Highlighting, the issue stops.

    Seems like just a new bug glitch in a recent illustrator update.

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    2 votes

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    Need More Info  ·  7 comments  ·  Snapping  ·  Delete…  ·  Admin →
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11. Images and Shadows Not Rendering Correctly

    I am having issues with build 29.8.2.
    When I link photos to my artboards and add drop shadows to shapes or objects, the display is not rendering them. It will show them, but if I move or zoom out, sometimes they go away. And if I export my artboards, these issues carry over. The images dont export, there is just a grey circle where that masked image is supposed to be. And shadows from one object to the next are different, just not even there. How can I fix this?

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    3 votes

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    Need More Info  ·  18 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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12. Export Selections Format Settings Missing Illustrator 29.8.1

    Asset Export / Format Settings is missing image options.
    Mac OS Sonoma 14.4.1

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    13 votes

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    Under Review  ·  7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. Transparency mask bugs with "Gaussian Blur" effect applied inside the mask

    I've got an object with a transparency mask applied which contains a "Gaussian Blur" effect, when I want to align it with the Properties panel"(copy of the first object - pasted on second object), the effects change totally (I need to change the blur from 80 to 30 to have nearly the same effect.

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    2 votes

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    Need More Info  ·  5 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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14. Illustrator crashes using copy command

    Everytime I use the copy shortcut or from the edit drop down, Illustrator crashes. I'm on Windows 11. It just started today.

    15 votes

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    16 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    We have confirmation from multiple users that copy paste crash issue is resolved after updating to latest MS Windows Defender security intelligence update - 1.435.148.

    Request everyone in this thread to update to the latest MS Windows Defender security intelligence update - 1.435.148 and share if this resolved this issue.

15. 文字パネルのカーニング設定のドロップダウンのチェックマークが1つ前の選択オブジェクトの設定を表示する

    macOS14.7.2/iMac27inch
    ver.27以降で確認

    Step to Reproduce
    1. ドキュメント上にエリア内文字を３点用意し、それぞれの文字間のカーニングを設定を「和文等幅」「オプティカル」「メトリクス」に設定する。
    2. 選択を解除し、「和文等幅」を設定したものを選択する。
    3. 再び選択を解除し、「オプティカル」に設定したものを選択する。
    4. 文字パネル上では「オプティカル」が表示されているが、ドロップダウンをプレスすると「和文等幅」の項目にチェックマークが付いている。
    5. 選択を変更しながらドロップダウンのチェックマークを確認すると、一つ前に選択していたものにチェックマークが付いている。

    期待する結果
    文字パネルに表示された項目と同じ項目にドロップダウンのチェックマークが付く

    実際の結果
    １つ前の状態を表示する。

    これは文字パネルのみの不具合です。プロパティパネルは正常に表示されます。

    EN
    Steps to Reproduce
    1. Place three textFrames in the document, and set the kerning each textFrames to “和文等幅”, “Optical” and “Metrics” respectively.
    2. Deselect all textFrames, then select the one set to “和文等幅”.
    3. Deselect all characters again, then select the one set to “Optical”.
    4. Although “Optical” is displayed in the Character panel, when you click the drop-down menu, the “和文等幅” option is checked.
    5. When you check the checkmark in the drop-down menu while switching selections, the checkmark appears next to the option selected immediately prior.

    Expected Result
    The checkmark in the drop-down menu should correspond to the option currently displayed in the Character panel.

    Actual Result
    It displays the state from one step prior.

    This is a bug specific to the Character panel. The Properties panel displays correctly.

    macOS14.7.2/iMac27inch
    ver.27以降で確認

    Step to Reproduce
    1. ドキュメント上にエリア内文字を３点用意し、それぞれの文字間のカーニングを設定を「和文等幅」「オプティカル」「メトリクス」に設定する。
    2. 選択を解除し、「和文等幅」を設定したものを選択する。
    3. 再び選択を解除し、「オプティカル」に設定したものを選択する。
    4. 文字パネル上では「オプティカル」が表示されているが、ドロップダウンをプレスすると「和文等幅」の項目にチェックマークが付いている。
    5. 選択を変更しながらドロップダウンのチェックマークを確認すると、一つ前に選択していたものにチェックマークが付いている。

    期待する結果
    文字パネルに表示された項目と同じ項目にドロップダウンのチェックマークが付く

    実際の結果
    １つ前の状態を表示する。

    これは文字パネルのみの不具合です。プロパティパネルは正常に表示されます。

    EN
    Steps to Reproduce
    1. Place three textFrames in the document, and set the kerning each textFrames to “和文等幅”, “Optical” and “Metrics” respectively.
    2. Deselect all textFrames, then select the one set to “和文等幅”.
    3. Deselect all characters again, then select the one set to “Optical”.
    4. Although “Optical” is displayed in the Character panel, when you click the drop-down menu, the “和文等幅” option is checked.
    5. When you check the checkmark in the drop-down menu while switching selections, the… more

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    4 votes

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    3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Placing Illustrator file in InDesign

    Placing files with bleeds create in Illustrator 30.1 and 29.8.4 moves the artwork down-left without respecting the bleeds.
    Illustrator 29.5 works correctly.

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    2 votes

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    9 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The problem got resolved by resaving the original file. If this ever happens with new files again — please comment.

17. New fonts don't load upon installation

    Somehow, the new Adobe Illustrator updates prevent manually installed fonts from loading. These are fonts that aren't available in Adobe Fonts. So I have to install them manually. Because of this, I have to restart Illustrator so I can use the font. There's no problem when activating fonts on Adobe Fonts. Is there a workaround for this?

    9 votes

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    12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Reported to work as expected in Ai 2026 build 30.0

18. 前面へペースト

    30.2.1にて前面へペーストが二重になるバグが時々でます。
    イラレを再起動や画面の切り替えで治ったり治らなかったり。
    前のバージョンではならず、別の初期化済みMacでも発生します。

    mac mini M4

    MacOs 26.3.1

    2 votes

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    Need More Info  ·  5 comments  ·  Other...  ·  Delete…  ·  Admin →
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19. Swatches disappear in Swatches panel when switching between documents

    I've got two documents open. An RGB one, and a CMYK one. When I CMD+TAB between the two, all the current swatches disappear. I have to click on a different 'view swatches' button to make them appear. This happens EVERY TIME. I just updated to the latest version of Illustrator thinking it would fix it, but it doesn't.

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    10 votes

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    19 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi Everyone,

    We have fixed this bug in our latest release – v 29.8.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

20. PDF/X-4で書き出す際にダウンサンプルされる

    macOS14.7.2/Imac27inch i5/32GB mem/1TB ssd
    Illustrator ver29.5

    再現手順
    1.800ppiのモノクロ2開帳の画像をドキュメントに原寸で配置する。
    2.ファイル→コピーを保存を実行、PDF形式を選択し次のダイアログでプリセット「PDF/X-4:2008（日本）」を選択して保存する。
    3.PDFを開いて配置した画像を調べると300ppiにダウンサンプルされている。

    期待する結果
    800ppiのままダウンサンプルされずに保存される。

    実際の結果
    配置したビットマップ画像は300ppiにダウンサンプルされる。

    このプリセットでは実行解像度が1800ppiを超えた際に1200ppiにダウンサンプルされるように設定されている。配置状態で800ppiの画像はダウンサンプルの条件に当てはまらない為ダウンサンプルされてはいけない。
    また、300ppiという数値はモノクロビットマップ画像を取り扱うには致命的に低い解像度と言える。

    回避方法
    ビルトインのPDF/X-4プリセットは利用せず、同等のプリセットを自身で作成して利用する。その他、プリプレス関連メーカーが配布するPDF/X-4プリセットを利用しても良い。

    EN
    Step to reproduce
    1. Place an 800ppi monochrome bitmap image in the document in its original size.
    2. Select File→Save a copy, choose PDF format, and in the next dialog, select the preset "PDF/X-4:2008 (日本)" and save the file.
    3. Open the PDF file in Acrobat and check the placed image to find that it has been downsampled to 300ppi.

    Expected result
    The image is saved without being downsampled to 800ppi.

    Actual result
    The placed bitmap image is downsampled to 300ppi.

    The preset is set to downsample to 1200ppi when the resolution exceeds 1800ppi. Images with a resolution of 800ppi in the placed state should not be downsampled because they do not meet the conditions for downsampling.
    In addition, 300ppi is a fatally low resolution for handling monochrome bitmap images.

    Workaround
    Do not use the built-in PDF/X-4 preset, but create an equivalent preset yourself. You can also use PDF/X-4 presets distributed by prepress-related manufacturers.

    macOS14.7.2/Imac27inch i5/32GB mem/1TB ssd
    Illustrator ver29.5

    再現手順
    1.800ppiのモノクロ2開帳の画像をドキュメントに原寸で配置する。
    2.ファイル→コピーを保存を実行、PDF形式を選択し次のダイアログでプリセット「PDF/X-4:2008（日本）」を選択して保存する。
    3.PDFを開いて配置した画像を調べると300ppiにダウンサンプルされている。

    期待する結果
    800ppiのままダウンサンプルされずに保存される。

    実際の結果
    配置したビットマップ画像は300ppiにダウンサンプルされる。

    このプリセットでは実行解像度が1800ppiを超えた際に1200ppiにダウンサンプルされるように設定されている。配置状態で800ppiの画像はダウンサンプルの条件に当てはまらない為ダウンサンプルされてはいけない。
    また、300ppiという数値はモノクロビットマップ画像を取り扱うには致命的に低い解像度と言える。

    回避方法
    ビルトインのPDF/X-4プリセットは利用せず、同等のプリセットを自身で作成して利用する。その他、プリプレス関連メーカーが配布するPDF/X-4プリセットを利用しても良い。

    EN
    Step to reproduce
    1. Place an 800ppi monochrome bitmap image in the document in its original size.
    2. Select File→Save a copy, choose PDF format, and in the next dialog, select the preset "PDF/X-4:2008 (日本)" and save the file.
    3. Open the PDF file in Acrobat and check the placed image to find that it has been downsampled to 300ppi.

    Expected result
    The image is saved without being downsampled to 800ppi.

    Actual result
    The placed bitmap image is downsampled to 300ppi.

    … more

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    修正は最新の30.3一般リリースに反映されています。アップデート後、問題が解消されているか確認し、引き続き問題が発生する場合はご報告ください。

    The fix has been pushed into the latest 30.3 general release. Please update, check, and comment back if it still happens.