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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7415 results found

  1. Cant Resize without restarting

    When you use the selection tool on any object with the boundary box showing, sometimes you have to restart illustrator to get it so select the corner to resize.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  2. SAVE AS PDF NOT WORKING

    Installed Adobe Illustrator 2020 recently and all was working OK for about a week. Now, suddenly, am no longer able to save files as pdfs. When I try, it gives me an error; the file shows no thumbnail and says it's "missing all pdf content".

    9 votes

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  3. OS10.13.6 — Illustrator 24.1.2: Paste does NOT remember layers. Oddly, the same thing happened with another upgrade about 1-2 years ago.

    OS10.13.6 — Illustrator 24.1.2: Paste does NOT remember layers. Oddly, the same thing happened with another upgrade about 1-2 years ago.

    1 vote

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    2 comments  ·  Layers  ·  Admin →
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  4. Font Family List Search Function

    Font search function update a while back has 2 big issues.

    1: The font family list sends you back up to the top when you want to find a new font. It used to send you to where that font lived in the list. Instead, it sends you back up to the top to "recent fonts."

    2: When you search by typing in the font name ie: "helv..", you are given ever font style & weight in that family. It used to just list them out with little carrots next to the names and indicated how many styles it had…

    3 votes

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  5. Pressing Ctrl + Win sends the active object backward

    If you have at least 2 objects on the artboard and the top one is selected, pressing Control + the Windows key on Windows 10 sends the active object backward one step. It's a keyboard shortcut that doesn't appear to be editable in Keyboard Shortcuts in case it interferes with that shortcut being used for something else.

    2 votes

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    1 comment  ·  Other...  ·  Admin →
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  6. Illustrator crashes when using certain tools, when macbook goes to sleep, when left on too long, when selecting items (CMD+A)

    Going mad trying to fix this bizzare problem on my new 2019 Macbook pro.

    • Latest version of illustrator (24.1.2)

    -Mac OS Catalina 10.15.4, 2.3 GHz 8-Core Intel Core i9, 32 GB 2667 MHz DDR4, MD Radeon Pro 5500M 8 GB
    Intel UHD Graphics 630 1536 MB

    Since maybe last month, illustrator has been crashing more and more frequently, and at the strangest of times. I have everything almost exactly the same on my 2018 Macbook Pro and Illustrator is totally fine on that one. I can't quite figure out what is going wrong with this laptop.

    For instance:

    -When I…

    3 votes

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    0 comments  ·  Performance  ·  Admin →
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  7. Saving, Opening, & creating files Not Responsive with Unstable Internet Connection

    Illustrator saving, creating files, and opening files seems to be tied to an internet connection, and it really fails if the connection isn't strong/stable. And this was only an issue with Illustrator (found with 24.2.3 & 24.2.0) with Photoshop and Indesign continued to function normally.

    For two weeks I began experiencing very slow saving, it being "not responsive" for about 10 minutes to save any file. I eventually found it was tied to my internet connection. I recently switched my home network to data from a mobile hotspot which works find but isn't always stable. So the saving issue wasn't…

    1 vote

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  8. Survey Request

    The annoying prompt to take the survey cannot be turned off. Even on completing it I am still prompted to take it - when you do its recognized you've already taken this. This survey prompt should be disabled at least when it's been taken once.

    3 votes

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    2 comments  ·  Other...  ·  Admin →
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  9. Move tool lags and I can't move my layers.

    I don't have any ideas necessarily. Just want the features provided to work normally. I can't even use my move tool without the program lagging. Also, it's nearly impossible to organize my layers because Illustrator doesn't allow me to move them. It makes tasks that should take 1 second to do take 5 mins. Which makes it impossible to get anything done.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  10. Info Panel doesn't scale down horizontally on Mac OS. Windows version scales fine. (MacOS 10.15.5)

    Tried several 5k iMacs to double check this wasn't a fluke, can't scale the Info Panel down on either one, use to be able to scale it down quite a bit (scaling works fine on the Windows version) only seems to affect the Mac version (since v24.0) doesn't scale as far. See attached image for reference.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. Can't move text along path - vertical line handles missing

    The vertical lines that usually show up when pushing text along the path is missing. Even when using Direct Selection Tool, there are no handles to control the direction and placement of text along a path which is very frustrating.

    Operating System:
    Macbook Pro (retina, mid 2015)
    macOS Mojave V10.14.5
    Processor 2.2 GHz Intel Core i7
    Illustrator v24.1.2

    4 votes

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  12. Illustrator Recent Files list on the welcome page is not updated until the application restart

    The Recent Files list on the Welcome page is not updated until Illustrator restart. E.g. you can create some new files and save them but they do not appear in the Recent Files welcome page. But they do appear if you restart the application.

    Windows 10 Pro RS5 x64, Adobe Illustrator CC v24.1.2 (x64)

    Thank you for your support!

    3 votes

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  13. Reflect Tool

    The Reflect Tool doesn't remember the last setting, (e.g. vertical 90º) and instead puts in a random angle.
    (Mac OS 10.15.4)

    3 votes

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  14. Reflect dialog box randomly changes settings

    macOS Catalina 10.15.5
    AI CC 24.2

    Using Reflect to transform several objects. Prior settings don't persist when opening the Reflect dialog box. Instead AI randomly changes between Horizontal, Vertical and Angle settings. Please fix.

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  15. Update (v24,2) crashes Illustrator consistently, enough memory (RAM) and slow down when using eraser tool

    I'm working on Windows 10 last build 2004
    i7 6600
    Mem 24 GB
    Graphics GTX 1080Ti 11gb

    After the last update, Illustrator has consistently crashed. When I select Eraser tool the app perform a huge slow down. After some time working the illustrator starts to slow down and I need to relaunch. Some minor crashs occuir too.

    2 votes

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    0 comments  ·  Performance  ·  Admin →
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  16. scroll bars still visible in "Full Screen Mode"

    Illustrator 24.2.3 (OSX 10.3.6 High Sierra)

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  17. Unable to change language

    Windows 10, CC2020.

    I am unable to change the Installation language of Illustrator. No matter what I do it always installs itself as English (International). I am trying to change it to Norwegian to record a tutorial. This often happens, but with CC apps it is **** to efficiently try to change app languages. Fiddling with obscure settings files, renaming folders, reinstalling applications, or sometimes being forced to reinstall every single CC app and do a complete cleaning of the system.

    IT SHOULD BE A SIMPLE LANGUAGE DROP-DOWN IN PREFERENCES. /rant

    What I have attempted:

    1. I created a new Windows…
    3 votes

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  18. Using shortcut adds icon to toolbar

    Hi,

    I want to have customized toolbars that only show the tools I've specified. However, when I select a tool via a shortcut, e.g V for Selection Tool, that icon is then added to my custom toolbars. Very frustrating and distracting.

    4 votes

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  19. Stroke widths sizes are appearing thicker

    on a previous file, the stroke was at 1pt. When using this file in the new version (24.2), the 1pt stroke now says .0139pt and if you change to a 1pt stroke, it now looks like a 10pt stroke.

    1 vote

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    1 comment  ·  Tools  ·  Admin →
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  20. The setting Black to overprint changes / destroys (partially or completely) the used font

    The setting Black to overprint changes / destroys (partially or completely) the used font

    1 vote

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