Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
732 results found
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CC 2018 zoom!
CC 2018 zoom is zooming anywhere but where I want it, even with -preferences-zoom to selection OFF. Its driving me mad and slowing me down in designing, which I have deadlines every day. Please, please can you sort this?
Look forward to your reply....
3 votes -
Pen tool glitch
When using the pen tool, the artboard glitches and a big gray area appears from the upper right corner (screenshot 1), glitches even more and turns yellow when scrolling or moving the cursor (screenshot 2).
Pen tool absolutely impossible to use.This started happening after last update (version 22.0.1 - 64 bit) on Windows 8.1
3 votesMandakh and everybody else that have this issue, is this still a problem for you?
The screenshots are not there in the report you made/voted for. -
X- Y-coordinates are not aligning
When attempting to align two existing points by typing in an exact measurement for x- y-coordinates, they do not align on screen. When the measurements typed in are the exact same, they are NOT aligning on the screen. This is making it quite difficult to refine shapes.
3 votes -
My Illustrator CC, The Ellipse Tool is broken stroke
Can help me, why this? The Ellipse tool broken after update.
Thanks3 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Join tool still drops selection.
It was reported already and reported as fixed, but in 2018 CC the bug is back, Join tool drops selection every time after it was used not allowing consequent connections without reselecting the whole curve every time.
3 votes -
Troubleshooting with anchor points
While trying to add a new anchor point to an intersection it adds it in another place, some pixels to the left. Basically, it happens whenever I try to use the pen tool. At the same time looks like whenever I move an object it doesn't go exactly where I want it to. Basically, no overlapping or adding anchor point to an existing vector.
3 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool
Illustartor cc 2018 Crashing when clicking the paintbrush tool or shape builder tool in the tools panel. The "N" shortcut for the underlying pencil tool also crashes illustrator. I have reset preferences, but to no prevail.
I am not using GPU as Illustrator can not find my Nvidia GT540M
Windows 10
8gb ram
quad i7
Asus N53sv3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Repeat scale
- Scale an object NON UNIFORMLY using Scale tool.
- Select new object.
- Option-click to choose point of scaling and bring up dialog box.
- The previous NON-UNIFORM scale percentages are displayed, but UNIFORM is highlighted. Clicking the radio button next to NON-UNIFORM simply applies the UNIFORM value to the NON-UNIFORM values.
3 votes -
Snap to Point causes jumping with long Guides
I'm using very long guides to create a custom angled grid, and use Snap to Point to snap paths to intersections of those guides. However, sometimes the Snap to Point causes "jumping", i.e. it tries to snap to the intersection, but when it does, it scrolls the document a tad upwards, and hence goes immediately out of snap. Sometimes it even causes jumps of hundreds of millimeters. It doesn't always happens, but only with some guides intersecting in some points. I cannot really say what actually makes it happen.
I created a test file to where I isolated only three…
3 votes -
Undo Button Stops Working
When using the pen tool, if I move the object or try to undo an incorrect anchor placement I cannot undo what I've done by using keyboard commands or Edit > Undo
3 votes -
Making a regular triangle with Star tool duplicates the path
Scissor tool cuts lines and duplicates them (completely broken)
Make a triangle by selecting the star and changing it to 3 lines (triangle), now cut one of the lines with the scissor. It duplicates the shape! This bug is seen across multiple shapes and lines. The scissor tool is broken along with selecting individual points often creates duplicate lines.
The quality of adobe products has just gone downhill in the last 5 years.
2 votes -
尺寸标注工具调整字号大小问题
当使用鼠标点击箭头调整字号时，出现越来越小；当输入固定数值后回车确认，显示数值比输入数值小。如视频：
2 votes -
AI HAVE THE WORST QUOTE TOOL OF THE WORLD
You have to follow Rhino quote tool. There's a lot of mistakes in AI quote tool.
- I don't want to see "mm" after my quote.
I MUST have a snap on every elements of my drawing for quote my dimensions
I MUST have the possibility to snap different quotes to a single point
I MUST have the possibility to have orthogonal quote from oblique points
PLESE DO IT QUICKLY!!!! WITH THE LATEST VERSION OF AI CAD TOOLS NO LONGER WORK...I LOST 1500 EUROS OF SOFTWARE BECAUSE OF THIS CHANGE2 votes -
Center of rotation changes position
Win 11
Version 28.1
Trying to rotate a path from a custom rotation location by entering the rotation as a value, not manually.
I'd expect that you can rotate from any given position by entering rotational values. As it is, your selected rotation position will instead default to center.
Video attached.
Summary
When you select a custom position to rotate a shape from, it only works if you manually rotate the object. You can't select a custom position and then type in a rotational value via enter or double-clicking on the rotate tool.2 votes -
2 votes
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Text to Vector prompt doesn't work
When I write a prompt and hit 'generate', the bar loads as normal but then produces an error message saying, "Something went wrong, try again".
This also doesn't work for the sample prompts provided by the program.2 votes -
Magic Wand tool selects things it shouldn't
In the video below, I have four shapes: two black squares with a transparent stroke (i.e., no stroke), a black square with a gold stroke, and a red square with a gold stroke. The tolerance level in the Magic Wand palette is set to zero for both strokes and fills.
If "Fill Color" only is checked, and you click on a plain black square with the Magic Wand tool, both plain black squares and the black square with the gold fill are selected as expected.
If "Stroke Color" only is checked, and you click on a plain black square, both…
2 votes -
Demension Font size
when i using the demension tool, the size of the number to small and then me change the size of demension number and it only work on one, so when i click orther demension number the number of font size has changed but the demension number is not
2 votesThe issue seems to be resolved in the latest builds.
Please verify or refute it and comment back.
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Comands doesn´t work
No funciona ningún comando con el teclado. Ni si quiera acercar y alejar.
2 votes -
join tool crash
Join Tool Complete Crash!
It happened twice and the second time around the recovery file was lost! Everything done to that point was lost! It's so irritating I can't believe it!
2 votes
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