Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
430 results found
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GPU Preview displaying hidden shapes
In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
If I switch to Outline view the shape is hidden correctly.
If I switch back to GPU Preview the shape is still being displayed.
I have to reboot Illustrator to get GPU Preview to work correctly again.
And then it goes wrong again very soon afterwards.This has now happened several times.
I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as…3 votes -
Pixel Preview stuck the Program
I have Illustrator cc 2018.
When I press Pixel Preview -
1. It does not show a pixel preview - it keeps show the vector preview.
2. It jams the software. You can't do any action, unless close the software. And than if you press pixel preview again - it will happen again.3 votesI am closing the ticket due to lack of response. I hope your issues is resolved.
If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Visual Bug
Updated to latest release of Illustrator, opened a PDF to encounter the bug shown in attached screenshot.
Windows 10
NVidia 980Hasn't appeared in any other file.
Bug is related to text that appears missing at bottom of PDF (three lines worth is blank), and disappears when I zoom into 300%.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Opacity and Mask Define Knockout Shape - not working with GPU Preview
Opacity and Mask Define Knockout Shape - This option does not work if GPU Preview is enabled.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Zoom to Selection Doesn't Work within Text
When I zoom in on Illustrator CC (21.1.0) it works great, zooming in on the object I have selected. The problem occurs when I have a bit of text within a larger textbox selected. When I zoom in, instead of centering around the object, it zooms in on the center of my screen, often putting the selected type out of sight.
(If I have the textbox itself selected, it's fine. It's just if I'm using the type tool to select and edit type.)
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Zoom artefact
Illustrator 21.1.0
When I use a very high zoom (25 500 %), paths appear distorded or even disappear.
It happens when GPU rendering is off as well as when it's on.
3 votes -
Dragging a guide with Real-Time Drawing and Editing mode enabled makes black or cyan edges appear for all objects
I'm not sure if this is a possible feature, if so please let me know for what I can use it. Otherwise I would like to report it.
For example the following explanation:
I place some retangles on the artboard. Two objects get a color filling and the third one is filled with white. I use a ruler on one of the colored objects. When I drag the same ruler again, the white object appears and all object have a black stroke. When I drag a second ruler the white object does not appear. If I grab the second ruler…2 votes -
Can't see any Artboards
Every project I access opens, but I can't see any artboards. I have tried downgrading and uninstalling+reinstalling, to no effect.
Would be grateful for any input on my situation.
2 votes -
The working screen often appears pink. How to fix it?
The working screen often appears pink. How to fix it?
2 votes -
Color changes (and other things) do not change until I click on the page somewhere in Illustrator 2026
As in the title. I cannot see the changes I've made (fill color, stroke color, or fill/stroke flip) until I click on the page. Also after working on a file for some time, the "info" data stops working. i.e. the height and width (of an object) show zero instead of a number value. Restarting the app fixes it, but only temporarily.
Note: these same things are happening on 2 (completely different computers). One is a high-powered Alienware Area 51 desktop, the other is a high-powered Dell.
2 votes -
Circle with thin stroke aligned inside has artifacts in GPU Preview
I’ve noticed that when I draw a circle with a diameter of 250 mm and a stroke thickness of 0.25 pt, with the stroke alignment set to inside, and then draw another circle with the same stroke thickness but a diameter of 230 mm, the smaller circle shows irregularities in the stroke line (see images).
When the stroke alignment is set to center, however, the circle is displayed correctly.
This issue isn’t serious, I just noticed it while working.2 votes -
GPU rendering & mouse with indents (stepping) scroll wheel = blurry graphics
When scrolling with a scroll wheel that has indents, the GPU rendering causes blurry graphics at the beginning of the newly rendered pars that come into the workspace. See attachment.
It takes half a second to render that portion of the screen in normal quality on a Mac Studio Max! This machine should render fast enough to see no blurry parts. (120fps games as an example!)
I suspect Ai 29.8.2 to have a render engine problem. It’s just too slow. Other apps like Figma, Affinity Designer render the same documents 100x faster.2 votes -
Rotating an object with 3D Extrude & Bevel causes pixelation in v29.8.2
I don't know if any user has raised this before, but the 3D Extrude and Bevel in Illustrator (29.8.2) has an issue. When trying to manipulate an object by rotating it, the object completely pixelates as it is adjusted. It's impossible to ascertain the positioning as it just becomes a massed blob of pixels whilst I am trying to position it. Whether positioning it manually, or by using the X,Y, Z sliders, the problem still persists. Zooming in doesn't work either (the pixellation just increases in size). See screen grab- as you can see, the item I am trying to…
2 votes -
Fliped lettter raster
When text is flipped (horizontally or vertically) it appears pixelated / rasterized / aliased.
2 votes -
填充转描边问题
同一个图形在大画布中填充转描边出现异常；在常规画布中正常。
如视频及文件。
这里无法上传AI文件，文件在下面评论区。2 votes -
Canvas is flickering after waking the computer up
Flickering around the artboard when the type tool is selected. The system had been in sleep mode for about an hour. When I returned, dragging my mouse over the window, the area surrounding the artboard flickered. Every mouse movement made the background flicker. It did not happen if the window was not the foremost window active.
2 votes -
Flickering when zooming with animation after update to Illustrator 2024 28.3
I was trying to fix the insane lag in the previous version, even though I had all the drivers updated(I have MSI RTX 3080 and Ryzen Threadripper 3960X with 64 GB of RAM so it's not a performance issue).
After updating the lag got worse and when I zoomed in with the GPU enhancing features which is zoom with animation. The canvas was flickering when using the zoom shortcut CTRL+SPACEBAR. I then opened a fresh document and noticed this problem wouldn't occur. So the issue is the fact I had the view grid on on my other document.
Also when…2 votes -
Flickering colors and images when moving mouse while in GPU mode
The screen flickers when you move the cursor (it sucks!).
When you switch to CPU it stops, but you lose the animated zoom which is a nice feature.
Equipment:
Mac Studio M2 Max 64GB
Apple Studio Display
Sonoma 14.3.1Illustrator version:
28.22 votes -
使用抓手工具点击画布，画板上的图片出现白边 / White border appears around artboards when panning
使用抓手工具点击画布，画板上的图片出现白边，见视频：
2 votes -
Previewing Mid-High Complexity files incredible Sluggish - Losing time and money
So this has become tottally unnaceptable adobe.
For the price we pay monthly, it's unnaceptable that the engine used for rendering is so primitive in comparison with one used on other (more cheaper) software such as Affinity Designer.This should be one of the features you should be focusing more.
In this thread i mentioned that since some versions of ILLUSTRATOR, the same designs i had years ago, started working more and more sluggish when previewing. And no matter the HW upgrades, it's the same. (i prefer how i worked on these 3-4 years ago)
https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45650629-illustrator-crash-and-spikes-gpu-3080ti-requestiThe most intriguing stuff:…
2 votes
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